Customer Success Executive / Client Support Associate

Job Opportunity at Delhivery – Customer Success Executive 📦 Job Opportunity at Delhivery – Customer Success Executive (Gurgaon) About Delhivery Delhivery is India's largest fully integrated logistics provider. They provide a full suite of logistics services such as express parcel transportation, PTL freight, TL freight, cross-border, supply chain, and technology services to over 21,000 customers. About the Job Delhivery is looking for a Customer Success Executive to join their team in Gurgaon. In this role, you will be the primary point of contact for key clients, addressing their logistics queries, resolving escalations, and ensuring a seamless shipping experience. Job Details 📍 Location: Gurgaon, Haryana 💼 Role: Customer Success Executive 🏢 Industry: Logistics / Supply Chain Key Responsibilities Manage day-to-day client queries related to shipments, pickups, and deliveries. Coordinate with the operations team to resolve shipment delays or issues. Provide proactive updates to clients regarding their orders. Maintain high client retention by ensuring service quality. Prepare reports on service performance and client feedback. Qualifications & Requirements Qualification: Graduate in any stream. Experience: 0-3 years in customer support, client servicing, or logistics operations. Good communication skills (verbal and written). Proficiency in MS Excel and email handling. Problem-solving mindset and ability to work in a fast-paced environment. How to Apply Interested candidates can apply through the official Delhivery careers page: 👉 Apply Now 🚀 Be part of India's logistics revolution. Join Delhivery ! 👉 Apply Now