📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company Conduent 👥 Experience Fresher 🎓 Qualification Vocational Training / Graduate or Equivalent Experience 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹3–4.5 LPA* 🏢 Industry BPO 🛠 Key Skills Customer Service Skills Communication Skills Problem-Solving Skills Familiarity with CRM Software Multitasking Ability Customer Experience Associate II at Conduent — Full Details & How to Apply Conduent is seeking a Customer Experience Associate II in Bengaluru, Karnataka, India , offering freshers a competitive salary of ₹3–4.5 LPA* . This role is pivotal in enhancing customer satisfaction in the BPO sector. The demand for Customer Experience Associate II jobs is surging as the BPO industry in India continues to expand. Companies like Conduent are increasingly focusing on customer experience roles to maintain high satisfaction scores, which are essential for client retention and overall reputation. Conduent , founded in 2017 , boasts over 68,000 employees globally and specializes in business process services and technology solutions. This scale and focus on innovation make Conduent a notable employer for those looking to build a career in customer service. This role is ideal for 2024, 2025, 2026 graduates with Vocational Training / Graduate or Equivalent Experience . Freshers can kickstart their careers with Fresher experience and enjoy a competitive salary of ₹3–4.5 LPA* . As a Customer Experience Associate II , you will develop essential skills such as Customer Service Skills , Communication Skills , and Problem-Solving Skills . You'll also gain exposure to CRM Software and customer interaction strategies, opening doors for rapid advancement in your career. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Customer Experience Associate II at Conduent is to enhance customer satisfaction by effectively resolving inquiries and improving service delivery through targeted communication and problem-solving techniques. Assist customers by resolving inquiries using CRM software , applying problem-solving skills to ensure accurate and timely responses. Utilize customer service skills to manage multiple customer interactions simultaneously, ensuring each inquiry is addressed promptly. Collaborate with the technical support team to address complex customer issues, enhancing overall service delivery through effective communication. Monitor customer feedback metrics to identify areas for improvement, reporting findings to management for actionable insights. Take initiative in suggesting process improvements based on customer interactions, aiming to enhance service efficiency and satisfaction. Document customer interactions accurately in the CRM system , maintaining a comprehensive service record for future reference. Engage directly with clients to troubleshoot issues, ensuring a high level of customer satisfaction through effective communication. Ownership of customer interactions directly impacts service quality, fostering a culture of continuous improvement and accountability at Conduent . Required Skills & Technical Competencies The skill profile for this role emphasizes the need for technical competencies that enhance customer service delivery and operational efficiency. Technical Skills Customer Service Skills — entry — essential for addressing client needs effectively and maintaining satisfaction levels. Communication Skills — entry — critical for clear interaction with customers and team members, ensuring accurate information exchange. Problem-Solving Skills — entry — necessary for quickly identifying issues and providing effective solutions in real-time. Familiarity with CRM Software — entry — important for tracking customer interactions and managing service requests efficiently. Multitasking Ability — entry — required to handle multiple customer inquiries simultaneously without compromising service quality. When showcasing these technical skills in your resume or interview, emphasize specific examples of how you have applied them in practical scenarios. Eligibility Criteria This role is designed for fresh graduates and vocational training certificate holders eager to start their career in customer service. Candidates must hold a vocational training certificate or a graduate degree relevant to customer service fundamentals. Eligible batches include 2024 , 2025 , and 2026 , allowing fresh graduates to apply early in their career. While freshers are encouraged to apply, experienced candidates are also considered, providing flexibility in hiring. No specific CGPA requirement is mentioned, but a strong academic background is preferred. Internship experience in customer service or related fields can provide an advantage in the selection process. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant experience, and any internships related to customer service. Pro tip: Highlight any hands-on experience with CRM software or customer service roles in your application to stand out. Salary for Customer Experience Associate II at Conduent 💰 Compensation ₹3–4.5 LPA* The advertised compensation for the Customer Experience Associate II role at Conduent is ₹3–4.5 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Customer Experience Associate II Upskilling with the right resources significantly enhances your chances of being selected for this role by showcasing relevant skills and knowledge. Recommended Courses & Resources Communication Skills — Essential for effective interaction with customers and team members. Familiarity with CRM Software — Crucial for managing customer relationships and improving service efficiency. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight customer service skills — fix by customizing your application. ❌ Neglecting to proofread for grammatical errors — which can undermine professionalism. ❌ Overlooking the importance of soft skills in customer service roles — ensure to include examples. ❌ Submitting a generic cover letter instead of a personalized one — always customize. ❌ Not preparing for common interview questions related to customer service scenarios — practice beforehand. ❌ Ignoring the application deadline — which can lead to missed opportunities. Before You Apply — Checklist ✅ Research Conduent 's services and values before applying to tailor your application. ✅ Prepare a resume that highlights relevant skills and experiences. ✅ Ensure your LinkedIn profile is updated and reflects your resume. ✅ Gather any necessary documents, such as transcripts or certificates. ✅ Review the job description thoroughly to understand the role's requirements. ✅ Practice common interview questions related to customer service. ✅ Set reminders for application deadlines to avoid last-minute submissions. ✅ Follow up on your application status after submission to express continued interest. Resume Tailoring & ATS Keywords for Customer Experience Associate II Optimizing your resume for ATS is crucial for ensuring it gets noticed for this role. ATS Keywords to Include Customer Experience Communication Skills Problem-Solving CRM Software Multitasking Customer Service BPO Freshers Vocational Training Graduate Onsite Bengaluru Resume Tips for This Role Highlight any customer service experience, even if informal, to demonstrate relevant skills. Emphasize communication skills through examples of teamwork or presentations. Include any projects or internships related to customer interaction to showcase practical experience. Optimize your resume for ATS by including keywords from the job description. Avoid including unrelated work experience that does not demonstrate relevant skills for this role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including unrelated hobbies or experiences that do not pertain to customer service. How to Apply for Customer Experience Associate II at Conduent Apply Now — Conduent Visit the application portal and create an account if you don't have one. Upload your resume in PDF format, ensuring it is tailored to the job description. Fill out the application form accurately, paying attention to details. After submission, expect a confirmation email regarding your application status. Use the application portal to track your application progress and updates. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Conduent NexisGrow.com does not charge any fees for job applications. Conduent Conduent was spun off from Xerox in 2017 and is headquartered in Florham Park, New Jersey . With a global workforce of over 68,000 employees , the company has established a significant operational presence in Bengaluru, Karnataka, India . This strategic location supports its extensive service offerings across various industries. The core services of Conduent include innovative business process services such as customer care , digital payments , and analytics . These offerings leverage advanced technologies to enhance client operations and customer satisfaction. The company’s commitment to delivering high-quality solutions has positioned it as a key player in the BPO industry. Conduent has received recognition for its employee-friendly culture, boasting a Glassdoor rating of 3.5 . The company actively promotes diversity and inclusion through various employee programs, fostering a supportive work environment. This commitment is reflected in its numerous accolades, including recognition as a top employer in the BPO sector. Recently, Conduent announced a strategic partnership aimed at enhancing its digital customer experience offerings . This initiative underscores the company’s focus on innovation and technology, positioning it for future growth. Such developments are indicative of its proactive approach to adapting to market demands. The role of Customer Experience Associate II at Conduent serves as an excellent launchpad for freshers in the BPO sector. With hands-on experience in a global company, employees can develop essential skills such as customer service , communication , and problem-solving . This supportive environment encourages professional growth and career advancement. Company Details Industry BPO Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 egua.fa.us2.oraclecloud.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Customer Experience Associate II at Conduent? Eligibility Tap to expand + Answer Candidates with Vocational Training / Graduate or Equivalent Experience and Fresher experience are eligible. Eligible batches: 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Service Skills, Communication Skills, Problem-Solving Skills, Familiarity with CRM Software, Multitasking Ability. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹3–4.5 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Conduent? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Service Skills, Communication Skills, Problem-Solving Skills, Familiarity with CRM Software, Multitasking Ability. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Customer Experience Associate II interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Service Skills, Communication Skills, Problem-Solving Skills, Familiarity with CRM Software, Multitasking Ability, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Conduent research, (5) Clear communication. ? What is the work culture like at Conduent? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Non-Tech jobs Latest Fresher jobs More jobs at Conduent Work From Home jobs Ready to Apply? Don't Miss This Opportunity! 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