Implementation Analyst – Customer Intelligence at Zithara

📋 Job Details at a Glance 📍 Location Hyderabad, Telangana, India 🏢 Company Zithara 👥 Experience 2+ years 🎓 Qualification Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹4.5 – ₹7.5 LPA 🏢 Industry Technology 🛠 Key Skills software implementation business analysis CRM consulting customer success stakeholder management User Acceptance Testing (UAT) Implementation Analyst – Customer Intelligence at Zithara — Full Details & How to Apply Zithara is seeking a talented Implementation Analyst – Customer Intelligence to join our innovative team in Hyderabad, India . This role is pivotal in enhancing customer success through data-driven insights and effective software implementation, making it an essential position in today's competitive landscape. The role of an Implementation Analyst – Customer Intelligence is crucial in the technology sector, where leveraging customer intelligence can significantly drive competitive advantage and business growth. As companies increasingly rely on data analytics to inform their strategies, the demand for skilled professionals in this area is on the rise. With a focus on software implementation and business analysis , this position allows you to directly influence customer satisfaction and retention, ensuring that clients fully benefit from the solutions provided. Zithara stands out as a leader in customer intelligence solutions, offering a collaborative environment that fosters innovation and professional growth. The company is committed to empowering its employees through continuous learning and development opportunities. By joining Zithara , you will be part of a forward-thinking organization that values creativity and initiative, making it an ideal place for those looking to advance their careers in technology. This role is ideal for both freshers and candidates with up to 2 years of experience . If you hold a B.Tech, MCA, or a related degree and belong to the 2023, 2024, 2025, or 2026 graduating classes, you are encouraged to apply. Candidates with a passion for customer success and a knack for stakeholder management will find this position particularly rewarding. As an Implementation Analyst – Customer Intelligence , you will gain invaluable experience in cloud architecture , production-grade Java development , and Agile workflows . This role not only enhances your technical skills but also equips you with essential soft skills such as problem-solving and effective communication , which are critical in today’s fast-paced work environment. NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting, ensuring you have the most accurate and up-to-date information to apply online for the Implementation Analyst – Customer Intelligence position at Zithara . Job Role & Responsibilities The role of Implementation Analyst – Customer Intelligence at Zithara is pivotal in bridging the gap between customer needs and software solutions. This position focuses on leading software implementation projects that align closely with customer requirements and business objectives. Lead software implementation projects , ensuring that all activities are aligned with customer requirements and business objectives at Zithara . Utilize CRM tools such as Salesforce or HubSpot to analyze customer data, driving actionable insights for stakeholders. Collaborate with cross-functional teams , including sales and product management, to facilitate seamless project execution and customer onboarding. Measure and report on project success metrics , ensuring that implementation goals are met and customer expectations are exceeded. Take ownership of User Acceptance Testing (UAT) processes, ensuring that all software features meet quality standards before deployment. Document project workflows and customer feedback, providing clear communication to stakeholders and contributing to continuous improvement. Identify and troubleshoot issues during implementation phases, proposing innovative solutions to enhance customer experience. Conduct regular check-ins with customers to gather feedback and ensure satisfaction throughout the implementation process. Provide training and support to customers post-implementation, ensuring they can effectively use the software solutions. This role fosters an ownership culture where the Implementation Analyst is empowered to make decisions that directly impact customer satisfaction and project success. Required Skills & Technical Competencies The ideal candidate for the Implementation Analyst – Customer Intelligence position at Zithara should possess a robust skill profile that combines technical expertise with strong analytical capabilities. This blend is essential for understanding client needs and translating them into actionable software solutions. Technical Skills Software Implementation Methodologies — proficiency is essential for ensuring successful project delivery and customer satisfaction. Business Analysis — strong skills are crucial for understanding client needs and translating them into technical requirements. CRM Systems (Salesforce, HubSpot) — intermediate knowledge is required, with practical experience in these tools being a plus. Data Analysis Tools (Excel, SQL) — familiarity will enhance your ability to derive insights from customer data. User Acceptance Testing (UAT) — expertise in this area ensures software quality before deployment. Project Management Tools — experience with tools like JIRA or Asana is beneficial for tracking project progress. Soft Skills & Professional Competencies Excellent Communication Skills — vital for building relationships and ensuring project alignment across teams. Stakeholder Management — ability to engage and manage expectations of various stakeholders effectively. Problem-Solving — strong skills are necessary for identifying and troubleshooting issues during implementation. Time Management — crucial for meeting project deadlines and managing multiple tasks simultaneously. Good to Have (Bonus) Relevant Certifications in CRM systems or project management will strengthen your application. Experience with Agile Methodologies — familiarity with Agile practices is a plus. Knowledge of Data Visualization Tools — experience with tools like Tableau can enhance data presentation skills. To showcase these skills effectively in your resume or interview for the Implementation Analyst – Customer Intelligence role, focus on specific examples that demonstrate your technical expertise and problem-solving abilities, particularly in software implementation and customer success . Eligibility Criteria This role is designed for candidates who are eager to kickstart their careers in the technology sector, particularly in software implementation and customer intelligence . Ideal candidates will have a solid educational background and a passion for customer success . Candidates must hold a Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field . Eligible batches: 2023, 2024, 2025, and 2026 passouts. Minimum CGPA of 6.0 is preferred to ensure a strong academic foundation. Prior internship or hands-on project experience in software implementation is a strong advantage. Strong analytical skills and a customer-focused mindset are essential for this role. This role is open to both fresh graduates and candidates with up to 2 years of relevant experience . Documentation & Portfolio Requirements Prepare a polished resume that highlights your educational background, relevant skills, and any hands-on project experience. Consider including a GitHub portfolio or any relevant certifications that showcase your commitment to professional development. Pro Tip: Tailor your resume to emphasize your experience with CRM systems and software implementation projects to improve your application success rate. Salary & Benefits 💰 Compensation ₹4.5 – ₹7.5 LPA The compensation philosophy at Zithara for the role of Implementation Analyst – Customer Intelligence is designed to attract and retain top talent in the technology sector. The salary for this role ranges from ₹4.5 – ₹7.5 LPA , which is competitive within the industry and reflective of the candidate's experience and skills. What Your CTC Could Include Health Insurance — comprehensive coverage for employee and family worth ₹5 lakh annually Learning and Development Programs — access to training and certifications to enhance your skills Flexible Working Hours — promoting a healthy work-life balance Performance Bonuses — additional compensation based on individual and company performance Meal Allowances — support for daily meal expenses Transportation Support — assistance with commuting costs Additional Perks & Benefits Hybrid Work Options — flexibility to work from home or the office Mentorship Opportunities — guidance from experienced professionals in the field Regular Performance Reviews — structured feedback to aid career growth Promotion Pathways — clear routes for advancement within the company Employee Wellness Programs — initiatives to support mental and physical health Career Progression & Salary Growth At Zithara , career progression is a priority, with regular appraisal cycles occurring every 6 months . Employees can typically expect salary raises of 10% to 20% based on performance. Promotion timelines are structured, allowing for rapid career advancement through defined pathways. NexisGrow.com tip: When negotiating your salary, consider highlighting your specific skills and experiences that align with the role, as well as industry benchmarks for similar positions. Selection Process The hiring philosophy at Zithara emphasizes finding candidates who not only possess the required skills but also align with the company's culture and values. The selection process for the Implementation Analyst – Customer Intelligence role is thorough and designed to ensure the best fit for both the candidate and the organization. 1 Round 1: Initial Screening — A telephonic interview focusing on your resume and relevant experience. 2 Round 2: Technical Interview — An assessment of your knowledge of software implementation and CRM tools through practical scenarios. 3 Round 3: Final Interview — A discussion with the hiring manager, focusing on cultural fit and your approach to problem-solving . 4 Final Stage: Offer Letter Issuance — Following a successful interview, an offer letter will be issued, followed by a background check. What Each Round Tests Round 1 assesses your communication skills and relevant experience. Round 2 evaluates your technical expertise in CRM tools and software implementation . Round 3 focuses on your problem-solving abilities and cultural fit within Zithara . Timeline & Expectations The entire selection process typically takes 2-4 weeks from application submission to offer acceptance. Candidates can expect timely communication from Zithara regarding their application status, usually within a week after each round. Interview Prep Tip: Familiarize yourself with common CRM tools and be prepared to discuss your past experiences with software implementation . How to Apply for Implementation Analyst – Customer Intelligence at Zithara Apply Now — Zithara Create Your Profile — Visit the application link and set up your profile. Highlight Relevant Skills — Ensure your resume emphasizes skills pertinent to the Implementation Analyst role. Fill in the Application Form — Complete all required fields accurately. Track Your Application — Keep an eye on your email for updates from Zithara . Prepare for Interviews — Review common interview questions and practice your responses. Resume & Profile Tips for This Role Highlight CRM Experience — Showcase any hands-on experience with CRM tools . Detail Technical Skills — Include relevant technical skills such as data analysis and software implementation . Showcase Problem-Solving Skills — Provide examples of how you've tackled challenges in previous roles. Emphasize Team Collaboration — Mention experiences working in cross-functional teams . Applications are reviewed on a rolling basis, so early submission is encouraged to secure your chance for an interview. Apply Now — Official Link NexisGrow.com does not charge any fees for job applications. Frequently Asked Questions Interview · Role · Salary · Growth ? What are the eligibility criteria for the Implementation Analyst role at Zithara? Eligibility Tap to expand + Answer Candidates must have a Bachelor's degree in relevant fields, be from the specified batches, and possess 2+ years of experience or be fresh graduates. ? What is the interview process for Implementation Analyst at Zithara? Interview Tap to expand + Answer The interview process includes a telephonic screening, a technical interview, and a final interview with the hiring manager, focusing on both skills and cultural fit. ? What technologies and tools will I work with? Tech Stack Tap to expand + Answer You will primarily work with CRM tools like Salesforce, data analysis software, and project management tools to drive customer intelligence. ? What is the salary and compensation for this role? Salary Tap to expand + Answer The salary ranges from ₹4.5 to ₹7.5 LPA, with opportunities for performance bonuses and annual appraisals. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is primarily onsite in Hyderabad, with potential for hybrid work arrangements based on project needs. ? What is the career growth path after joining Zithara as Implementation Analyst? Growth Tap to expand + Answer Within 6-12 months, you can expect opportunities for promotions and internal mobility based on performance and skill development. ? How should I prepare for the Implementation Analyst interview at Zithara? Preparation Tap to expand + Answer Focus on your CRM knowledge, software implementation experience, and be ready to discuss specific projects you've worked on. ? How do I apply and what documents are needed? Application Tap to expand + Answer Apply through the provided link, ensuring your resume highlights relevant skills and experiences specific to the role. ? Is there a probation period and what does it involve? Probation Tap to expand + Answer Yes, there is a standard 3-month probation period focused on performance evaluation and integration into the team. ? What is the work culture like at Zithara? Culture Tap to expand + Answer Zithara promotes a collaborative and inclusive work environment, encouraging continuous learning and team-oriented projects. Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com