Client Services Analyst I at Zinnia

📋 Job Details at a Glance 📍 Location Noida, Uttar Pradesh, India 🏢 Company Zinnia 👥 Experience 0-2 years 🎓 Qualification Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹4.5 – ₹7.5 LPA 🏢 Industry Technology 🛠 Key Skills client management requirement gathering technical documentation Client Services Analyst I at Zinnia — Full Details & How to Apply Zinnia is seeking a Client Services Analyst I to join their innovative team in Noida, Uttar Pradesh, India . This role offers a unique opportunity to kickstart your career in the technology sector, allowing you to engage directly with clients and influence project success. In today's rapidly evolving technology landscape, the role of a Client Services Analyst I is crucial for enhancing client satisfaction and driving project success. As businesses increasingly rely on technology to meet their operational needs, the demand for skilled analysts who can effectively manage client relationships and gather requirements is at an all-time high. This position not only provides a solid foundation for your career but also places you at the forefront of industry trends, making it a pivotal role in the tech ecosystem. Zinnia stands out as a forward-thinking technology company that fosters a culture of innovation and collaboration. With a commitment to employee development and a focus on creating a supportive work environment, Zinnia is an ideal workplace for aspiring professionals. The company values fresh perspectives and encourages team members to contribute to their innovative projects, ensuring that you will be part of a vibrant community dedicated to excellence. This role is ideal for both freshers and candidates with up to 2 years of experience . If you hold a Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field and are part of the 2023, 2024, 2025, or 2026 graduating classes, you are encouraged to apply. Candidates with a passion for client management and a keen interest in technology will find this position particularly rewarding. As a Client Services Analyst I , you will gain invaluable experience in requirement gathering and technical documentation , alongside essential skills in client management . This role will equip you with the tools necessary to excel in a technology-driven environment, including insights into cloud architecture , production-grade Java development , and Agile workflows . Your contributions will directly impact client relationships and project outcomes, ensuring that client needs are met with precision and efficiency. NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting, ensuring you have the most accurate and up-to-date information to apply online for Client Services Analyst I jobs at Zinnia . Don't miss your chance to be part of a company that values innovation and growth! Job Role & Responsibilities The role of a Client Services Analyst I at Zinnia is pivotal in ensuring a seamless connection between clients and the internal teams. This position emphasizes a customer-centric approach , focusing on understanding client needs and translating them into actionable project requirements. Engage with clients to gather requirements and understand their needs, ensuring a tailored service delivery that meets expectations. Utilize JIRA and Confluence for effective project management and documentation, streamlining communication and workflow across teams. Collaborate with cross-functional teams , including technical and sales departments, to ensure seamless project execution and enhance client satisfaction. Analyze client feedback and project metrics to identify areas for improvement, driving continuous enhancement of services offered by Zinnia . Take ownership of client onboarding processes, ensuring a smooth transition and establishing strong relationships from the outset. Prepare and maintain technical documentation , including user guides and project reports, to facilitate knowledge sharing within the team. Proactively identify and resolve client issues, employing problem-solving skills to enhance service delivery and build client trust. Conduct regular check-ins with clients to ensure ongoing satisfaction and address any emerging needs or concerns. Support the sales team by providing insights from client interactions, contributing to the development of tailored solutions. At Zinnia , we foster an ownership culture where each Client Services Analyst I plays a crucial role in shaping client experiences and driving service excellence. Your contributions directly impact client relationships and the overall success of our projects. Required Skills & Technical Competencies We are seeking a skill profile that combines both technical and interpersonal abilities, essential for building strong client relationships and ensuring project success. The ideal candidate will possess a blend of client management , requirement gathering , and technical documentation skills. Technical Skills JIRA — proficiency in using this tool for project tracking and issue management to enhance team collaboration. Confluence — experience in utilizing this platform for creating and sharing project documentation effectively. MS Office Suite — strong skills in Excel and PowerPoint for data analysis and presentation creation. Technical Documentation — ability to create clear and concise user guides and project reports that facilitate understanding. Data Analysis — familiarity with analyzing project metrics to drive improvements and enhance service delivery. Client Management Software — experience with tools that support client relationship management and engagement. Soft Skills & Professional Competencies Communication Skills — ability to convey information clearly and effectively to clients and team members. Interpersonal Skills — adeptness in building and maintaining strong relationships with clients and colleagues. Time Management — capability to prioritize tasks effectively to meet deadlines and manage multiple projects. Problem-Solving — skill in identifying issues and developing practical solutions to enhance client satisfaction. Good to Have (Bonus) Project Management Certification — any relevant certification can demonstrate commitment and enhance your profile. CRM Software Experience — familiarity with client relationship management tools is a plus. Agile Methodology — understanding of Agile principles can be beneficial for project execution. To showcase these skills effectively in your resume or during interviews for the Client Services Analyst I role at Zinnia , focus on specific examples from your academic projects or internships that highlight your client management and technical documentation abilities. Eligibility Criteria This role is designed for recent graduates who are eager to start their careers in client services within the technology sector. Ideal candidates will have a strong academic background and a passion for client engagement. Candidates must hold a Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field . Eligible batches include 2023, 2024, 2025, and 2026 graduates, targeting fresh talent. A minimum CGPA of 6.0 is preferred to ensure a solid academic foundation. This role is open to freshers, with 0 to 2 years of experience required, making it an ideal entry point for new graduates. Prior internship or hands-on project experience is a strong advantage. Relevant certifications in project management or client services can strengthen the application. Documentation & Portfolio Requirements Prepare a polished resume highlighting your academic achievements and relevant skills. Include a portfolio showcasing any projects or internships related to client management or technical documentation . Relevant certifications should also be included to demonstrate your commitment to the field. Pro Tip: Tailor your resume to emphasize your client management and problem-solving skills , as these are crucial for success in the Client Services Analyst I role at Zinnia . Salary & Benefits 💰 Compensation ₹4.5 – ₹7.5 LPA The compensation philosophy at Zinnia for the role of Client Services Analyst I is designed to attract and retain top talent in the technology sector. The salary for this role ranges from ₹4.5 – ₹7.5 LPA , offering competitive compensation for entry-level positions. What Your CTC Could Include Health Insurance — comprehensive coverage for employee and family worth ₹5 lakh annually Performance Bonus — annual performance-based bonuses to reward exceptional contributions Flexible Work Hours — options for flexible schedules to promote work-life balance Transport Allowance — support for commuting costs to and from the office Learning and Development — access to training programs and certifications to enhance skills Additional Perks & Benefits Meal Allowance — daily meal subsidies to promote healthy eating Hybrid Work Options — opportunities to work remotely or in-office based on preference Mentorship Programs — pairing with experienced professionals for career guidance Annual Learning Budget — up to ₹25,000 per year for certifications, courses, and conferences Team Building Activities — regular events to foster team cohesion and engagement Career Progression & Salary Growth At Zinnia , career progression is supported through clear promotion timelines and internal mobility opportunities. Employees can expect annual performance appraisals that typically result in salary raises of 10% to 20% , depending on performance and market conditions. The company emphasizes rapid career advancement for high performers, ensuring that employees have a clear path for growth. NexisGrow.com tip: When negotiating your salary, consider the entire compensation package, including benefits and bonuses, rather than just the base salary. Selection Process The hiring philosophy at Zinnia emphasizes a thorough and fair selection process to identify candidates who not only possess the necessary skills for the Client Services Analyst I role but also align with the company culture. The process is designed to ensure a good fit for both the candidate and the organization. 1 Round 1: Application Screening — Initial screening of applications and resumes to shortlist candidates based on qualifications and skills. 2 Round 2: Technical Interview — A technical interview focusing on relevant skills, problem-solving abilities, and understanding of client management. 3 Round 3: Final Interview — A final interview with the hiring manager to assess cultural fit and discuss career aspirations. 4 Final Offer Stage — Includes background checks and reference verification to ensure candidate suitability. What Each Round Tests Round 1 evaluates your resume and qualifications, Round 2 assesses your technical skills and problem-solving capabilities, while Round 3 focuses on your fit within the company culture and your future career goals. Timeline & Expectations The entire selection process typically spans 2-4 weeks from application submission to final offer. Candidates can expect timely communication regarding their application status and next steps throughout the process. Interview Prep Tip: Research Zinnia 's recent projects and be prepared to discuss how your skills can contribute to their success. How to Apply for Client Services Analyst I at Zinnia Apply Now — Zinnia Create Your Profile — Visit the application portal and set up your profile. Highlight Relevant Skills — Fill in your resume, emphasizing skills and projects that align with the Client Services Analyst I role. Complete the Application Form — Ensure all sections are filled out accurately and thoroughly. Track Your Application — After submission, monitor your email for updates regarding your application status. Prepare for Interviews — If selected, prepare for the interview rounds as outlined in the selection process. Resume & Profile Tips for This Role Emphasize Client Management Experience — Highlight any relevant internships or projects. Showcase Technical Skills — Include any relevant technical skills, such as SQL or Excel . Detail Problem-Solving Abilities — Provide examples of how you have tackled challenges in previous roles. Include Academic Achievements — Mention your degree, especially if it’s a B.Tech or equivalent. Applications are accepted on a rolling basis, so prompt submission is encouraged to secure your chance for consideration. Apply Now — Official Link NexisGrow.com does not charge any fees for job applications. Frequently Asked Questions Interview · Role · Salary · Growth ? What are the eligibility criteria for the Client Services Analyst I role at Zinnia? Eligibility Tap to expand + Answer Candidates must have a Bachelor's degree in relevant fields, be from the eligible batches of 2023-2026, and be freshers with no prior experience required. ? What is the interview process for Client Services Analyst I at Zinnia? Interview Tap to expand + Answer The interview process consists of an initial screening, a technical interview focusing on client management skills, followed by a final interview with the hiring manager. ? What technologies and tools will I work with? Tech Stack Tap to expand + Answer You will primarily work with JIRA and Confluence for project management, alongside MS Office Suite for documentation and communication. ? What is the salary and compensation for this role? Salary Tap to expand + Answer The salary ranges from ₹4.5 to ₹7.5 LPA, with potential for performance bonuses and growth in compensation over time. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is primarily onsite in Noida, with potential for hybrid work arrangements based on company policy. ? What is the career growth path after joining Zinnia as Client Services Analyst I? Growth Tap to expand + Answer Employees can expect a clear growth trajectory, with opportunities for promotions and internal mobility within 6-12 months based on performance. ? How should I prepare for the Client Services Analyst I interview at Zinnia? Preparation Tap to expand + Answer Focus on enhancing your client management and requirement gathering skills, and prepare to discuss relevant projects and experiences. ? How do I apply and what documents are needed? Application Tap to expand + Answer Apply through the official career link, ensuring your resume highlights relevant skills and experiences tailored to the role. ? Is there a probation period and what does it involve? Probation Tap to expand + Answer Yes, there is a standard probation period of 3-6 months, during which performance will be evaluated to ensure fit within the company. ? What is the work culture like at Zinnia? Culture Tap to expand + Answer Zinnia fosters a collaborative and inclusive work culture, emphasizing continuous learning, teamwork, and employee well-being. Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com