📋 Job Details at a Glance 📍 Location Remote — India 🏢 Company Zimperium 👥 Experience 1–3 Years 🎓 Qualification Bachelor's Degree in Computer Science, Information Technology, Engineering, or Equivalent 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹10–18 LPA* 🏢 Industry Technology 🛠 Key Skills SQL Python Java Unix Troubleshooting Endpoint Security Mobile Security Microsoft Intune AirWatch MobileIron Customer Support Engineer – Endpoint/MTD & Cybersecurity at Zimperium — Full Details & How to Apply Zimperium is seeking a Customer Support Engineer – Endpoint/MTD & Cybersecurity to enhance its Mobile Threat Defense solutions. This remote role in India offers a unique chance to work at the forefront of cybersecurity, safeguarding mobile devices globally. The demand for cybersecurity professionals is surging, particularly in mobile security, as cyber threats continue to escalate. This Customer Support Engineer position is crucial for addressing these challenges, providing essential troubleshooting and support for endpoint security solutions that protect users and organizations alike. Founded in 2010 , Zimperium has over 200 employees and specializes in mobile threat defense, making it a leader in cybersecurity innovation. The company’s commitment to developing cutting-edge solutions ensures that employees are at the forefront of technological advancements in the industry, making Zimperium recruitment a compelling choice for aspiring professionals. We encourage 2021, 2022, 2023, 2024, 2025 graduates with a Bachelor's Degree in Computer Science, Information Technology, Engineering, or Equivalent and 1–3 Years experience to apply. The salary for this role ranges from ₹10–18 LPA* , making it an attractive entry point into the cybersecurity field. In this role, you will gain hands-on experience with essential skills and technologies, including SQL , Python , Java , Unix , and tools like Splunk and AWS . This exposure not only enhances your technical expertise but also opens doors to advanced career opportunities in cybersecurity, a rapidly growing sector. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Customer Support Engineer at Zimperium is to ensure the security and functionality of client endpoints through effective troubleshooting and customer engagement. Diagnose and resolve customer issues related to endpoint security using tools like Microsoft Intune and AirWatch to ensure device protection. Utilize SQL to query databases for troubleshooting and data analysis, ensuring efficient resolution of client queries and enhancing support efficiency. Collaborate with the product development team to relay customer feedback and improve product features, directly impacting user satisfaction. Monitor and report on key performance metrics related to customer support, aiming for a resolution rate of over 90% to maintain high service standards. Take ownership of customer incidents, ensuring timely follow-up and resolution to enhance customer satisfaction and trust in our services. Document troubleshooting processes and solutions in the company knowledge base for future reference, contributing to team efficiency. Provide direct support to clients, addressing their security concerns and ensuring their devices are protected through effective communication. This role fosters an ownership culture where each engineer's contributions directly impact customer satisfaction and the overall success of Zimperium . Required Skills & Technical Competencies The ideal candidate for the Customer Support Engineer role must possess a robust technical skill set to effectively address customer needs and enhance security measures. Technical Skills SQL — intermediate — used for querying databases to troubleshoot customer issues and analyze data effectively. Python — entry — utilized for automating support tasks and enhancing troubleshooting processes through scripting. Java — entry — relevant for understanding mobile applications that Zimperium protects, aiding in effective support. Unix — entry — necessary for navigating and managing server environments, ensuring smooth operations. Splunk — intermediate — crucial for monitoring and managing security incidents effectively, enhancing response times. AWS — entry — used for cloud-based solutions and managing security protocols in a scalable environment. When showcasing these technical skills in your resume or interview, emphasize specific projects or experiences that demonstrate your proficiency and impact. Eligibility Criteria This role is designed for recent graduates and early-career professionals eager to start their journey in cybersecurity. Candidates must hold a Bachelor's Degree in Computer Science , Information Technology , Engineering , or a related field. Eligible batches include 2021 to 2025 , allowing fresh graduates to apply and kickstart their careers. The role is open to freshers with 1-3 years of experience, including relevant internships or projects. A minimum academic performance of 60% is preferred to ensure a strong foundational knowledge base. Having a portfolio or GitHub showcasing relevant projects can significantly enhance a candidate's application. Documentation & Portfolio Requirements Ensure your resume is clear and concise, highlighting relevant skills and experiences. Include links to your portfolio or GitHub to showcase your technical projects. Pro tip: Tailor your application to highlight specific experiences with endpoint security tools and technologies relevant to Zimperium . Salary for Customer Support Engineer – Endpoint/MTD & Cybersecurity at Zimperium 💰 Compensation ₹10–18 LPA* The advertised compensation for the Customer Support Engineer – Endpoint/MTD & Cybersecurity role at Zimperium is ₹10–18 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Customer Support Engineer – Endpoint/MTD & Cybersecurity Upskilling with the right resources significantly enhances your chances of being selected for this role by showcasing relevant expertise. Recommended Courses & Resources SQL — Essential for managing and querying databases effectively in cybersecurity. Python — A key programming language for automation and data analysis in security tasks. Java — Useful for understanding application security and developing secure software solutions. Endpoint Security — Critical for protecting devices against threats in a cybersecurity context. KodNest — Provides hands-on experience with coding and troubleshooting relevant to the role. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills and experiences specific to cybersecurity. ❌ Neglecting to include technical skills — Ensure all skills mentioned in the job description are present. ❌ Submitting a generic cover letter — Personalize it to address Zimperium 's focus on mobile security. ❌ Overlooking problem-solving skills — Demonstrate these in previous roles or projects. ❌ Not preparing for technical questions — Be ready for questions related to SQL or Python. ❌ Ignoring follow-up importance — Always follow up after submitting your application. Before You Apply — Checklist ✅ Research Zimperium 's products and recent news to tailor your application. ✅ Update your resume to reflect relevant skills and experiences. ✅ Prepare a cover letter that specifically addresses the role and the company's mission. ✅ Gather any necessary documents, such as transcripts or certifications. ✅ Ensure your LinkedIn profile is up-to-date and reflects your application. ✅ Practice common interview questions related to customer support and technical troubleshooting. ✅ Set reminders for application deadlines and follow-up dates. ✅ Review the application process on the Zimperium portal before applying. Resume Tailoring & ATS Keywords for Customer Support Engineer – Endpoint/MTD & Cybersecurity Optimizing your resume for ATS is crucial for ensuring it gets noticed for this role. ATS Keywords to Include Customer Support Engineer Endpoint Security Mobile Threat Defense SQL Python Java Troubleshooting Microsoft Intune Splunk AWS Unix Cybersecurity Resume Tips for This Role Highlight relevant technical skills such as SQL and Python, as they are crucial for the role. Emphasize any internships or projects related to cybersecurity to demonstrate practical experience. Include links to your portfolio or GitHub to showcase your coding and troubleshooting abilities. Optimize your resume for ATS by including keywords from the job description. Avoid including unrelated work experience that does not pertain to the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic statements or experiences that do not directly relate to the role of Customer Support Engineer . How to Apply for Customer Support Engineer – Endpoint/MTD & Cybersecurity at Zimperium Apply Now — Zimperium Visit the Zimperium application portal and create an account. Upload your resume, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, providing all requested information. After submission, you can expect a confirmation email regarding your application status. Keep track of your application by checking the portal for updates. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Zimperium NexisGrow.com does not charge any fees for job applications. Zimperium Zimperium was founded in 2010 and is headquartered in San Francisco, California . With a global presence in over 30 countries , the company specializes in mobile security solutions. As a leader in the technology sector, Zimperium has established itself as a key player in protecting mobile devices from emerging threats. The core offering of Zimperium is its z9 Mobile Threat Defense platform , which safeguards against advanced mobile threats and vulnerabilities. This innovative platform is designed to provide comprehensive protection for enterprises, ensuring that mobile devices remain secure in an increasingly digital world. Additionally, Zimperium offers solutions that integrate seamlessly with existing security infrastructures. Zimperium has cultivated a collaborative culture that has earned it recognition on platforms like Glassdoor for employee satisfaction. The company emphasizes professional development through various employee programs, fostering an environment where innovation thrives. This commitment to a positive workplace culture has contributed to its reputation as a desirable employer in the technology industry. Recently, Zimperium secured $38 million in funding to expand its product offerings and enhance its global reach. This investment underscores the company's focus on advancing its technology initiatives and solidifying its position in the cybersecurity landscape. The funding will also support the development of new features within its existing platforms. For freshers in technology, Zimperium offers a unique career launchpad. Working alongside industry experts, new employees gain hands-on experience in mobile security and cybersecurity. The company's focus on innovation and professional growth provides an excellent foundation for those looking to build a successful career in the tech field. Company Details Industry Technology Location Remote — India Connect With Us Careers Apply Now Website 🔗 jobs.lever.co Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Customer Support Engineer – Endpoint/MTD & Cybersecurity at Zimperium? Eligibility Tap to expand + Answer Candidates with Bachelor's Degree in Computer Science, Information Technology, Engineering, or Equivalent and 1–3 Years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: SQL, Python, Java, Unix, Troubleshooting. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹10–18 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Zimperium? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: SQL, Python, Java, Unix, Troubleshooting. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Customer Support Engineer – Endpoint/MTD & Cybersecurity interview? Preparation Tap to expand + Answer (1) Core concepts of SQL, Python, Java, Unix, Troubleshooting, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Zimperium research, (5) Clear communication. ? What is the work culture like at Zimperium? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Remote — India Browse all Tech jobs More jobs at Zimperium Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com