📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company Wipro 👥 Experience 1–3 Years 🎓 Qualification Bachelor’s degree in Computer Science, IT, Engineering, or a related discipline preferred 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹3.5–6 LPA 🏢 Industry Technology 🛠 Key Skills TIS Service Desk IT Support Troubleshooting Ticket Management Incident Resolution User Support SLA Management Service Desk Analyst L2 at Wipro — Full Details & How to Apply Wipro is seeking a Service Desk Analyst L2 in Pune, Maharashtra, India , where you can leverage your IT skills to provide essential user support and incident resolution. This role is pivotal in enhancing user satisfaction and operational efficiency, making it a key opportunity for those looking to advance in the tech industry. The demand for IT support roles, particularly for Service Desk Analyst L2 jobs , is on the rise as companies increasingly prioritize user experience. Wipro's commitment to delivering exceptional service positions this role as crucial for maintaining high standards in service delivery and incident resolution. Wipro , founded in 1945 , is a global leader in technology services, employing over 250,000 professionals across 50 countries . This extensive network not only provides a robust platform for career growth but also fosters a culture of innovation and excellence, making Wipro recruitment a sought-after opportunity in the tech sector. We encourage 2021, 2022, 2023, 2024, 2025 graduates with a Bachelor’s degree in Computer Science, IT, Engineering, or a related discipline preferred to apply. Candidates should have 1–3 years of experience and can expect a competitive salary ranging from ₹3.5–6 LPA . In this role, you will gain hands-on experience with essential skills such as TIS Service Desk , IT Support , Troubleshooting , Ticket Management , and Incident Resolution . This exposure not only enhances your technical capabilities but also opens doors for career advancement within Wipro's extensive global network. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Service Desk Analyst L2 at Wipro is dedicated to delivering exceptional technical support, ensuring user satisfaction through effective troubleshooting and incident management using the TIS Service Desk platform. Provide technical support to users by troubleshooting issues using the TIS Service Desk platform, ensuring timely incident resolution. Utilize ticket management systems like ServiceNow to log, track, and manage service requests, maintaining a clear record of user interactions. Collaborate with cross-functional teams, including network and application support, to resolve complex technical issues efficiently. Monitor service level agreements ( SLA ) to ensure compliance and report on performance metrics to improve service delivery. Take ownership of user incidents, proactively following up to ensure resolutions meet user expectations and service standards. Document technical solutions and user interactions to create a knowledge base for future reference and training purposes. Engage with users to understand their needs and provide tailored support, enhancing overall user experience. This role fosters an ownership culture where each analyst directly impacts user satisfaction and service quality through proactive support and effective incident management. Required Skills & Technical Competencies The ideal candidate for the Service Desk Analyst L2 role must possess a robust technical skill set to effectively address user needs and resolve issues. Technical Skills TIS Service Desk — intermediate — critical for managing user requests and ensuring efficient incident resolution. IT Support — entry — essential for diagnosing and resolving hardware and software issues, applied daily in user interactions. Troubleshooting — intermediate — necessary for identifying and fixing technical problems, with a focus on practical application in real-time scenarios. Ticket Management — intermediate — familiarity with tools like ServiceNow or JIRA to track service requests and resolutions. SLA Management — entry — understanding of service level agreements to ensure compliance and maintain service quality. When showcasing these technical skills in your resume or interview, emphasize specific experiences and metrics that demonstrate your proficiency and impact in previous roles. Eligibility Criteria This role is designed for recent graduates and early-career professionals eager to start their journey in IT support. Candidates must hold a Bachelor’s degree in Computer Science , IT , Engineering , or a related discipline. Eligible batches include 2021 , 2022 , 2023 , 2024 , and 2025 . The experience requirement is 1-3 years , making this role suitable for both freshers and those with limited experience in IT support. Academic performance expectations include a minimum CGPA of 6.0 , ensuring candidates have a solid understanding of technical concepts. Having a portfolio or GitHub showcasing relevant projects or internships can provide a competitive advantage in the application process. Documentation & Portfolio Requirements Ensure your resume is clear and concise, highlighting relevant skills and experiences. Include links to your portfolio or GitHub to showcase your technical projects. Pro tip: Tailor your application to highlight specific experiences with TIS Service Desk and any relevant ticket management tools. Salary for Service Desk Analyst L2 at Wipro 💰 Compensation ₹3.5–6 LPA The advertised compensation for the Service Desk Analyst L2 role at Wipro is ₹3.5–6 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Service Desk Analyst L2 Upskilling with the right resources significantly improves your chances of selection for the Service Desk Analyst L2 role at Wipro . Recommended Courses & Resources TIS Service Desk — This course provides essential skills for managing service desk operations effectively. KodNest — Offers practical insights into troubleshooting and IT support, crucial for this role. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills and experiences specific to the Service Desk Analyst role. ❌ Neglecting to research Wipro — Understanding the company's culture and recent projects is crucial for interviews. ❌ Overlooking clear communication — Ensure your resume and interview responses are concise and clear. ❌ Submitting a generic cover letter — Address why you want to work at Wipro specifically. ❌ Not preparing for technical questions — Be ready to discuss troubleshooting and IT support scenarios. ❌ Ignoring follow-up — Express continued interest after application submission to the HR team. Before You Apply — Checklist ✅ Research Wipro's culture and recent news to tailor your application effectively. ✅ Update your resume to include relevant skills and experiences that match the job description. ✅ Prepare a cover letter that specifically addresses why you want to work at Wipro as a Service Desk Analyst. ✅ Gather any supporting documents, such as transcripts or certifications, to include with your application. ✅ Double-check the application portal for any specific submission guidelines or requirements. ✅ Practice common interview questions related to IT support and troubleshooting. ✅ Set reminders for application deadlines to ensure timely submission. ✅ Follow up with Wipro's HR team after applying to express your interest and inquire about the next steps. Resume Tailoring & ATS Keywords for Service Desk Analyst L2 Optimizing your resume for ATS is crucial for standing out in the application process for the Service Desk Analyst L2 role. ATS Keywords to Include Service Desk Analyst IT Support Troubleshooting Ticket Management Incident Resolution User Support SLA Management Technical Support TIS Service Desk Customer Service Problem Solving Collaboration Resume Tips for This Role Highlight relevant technical skills such as TIS Service Desk and troubleshooting to align with job requirements. Emphasize any internships or projects related to IT support to showcase practical experience. Include a portfolio link if applicable, demonstrating your technical capabilities and problem-solving skills. Optimize your resume for ATS by using keywords from the job description to increase visibility. Avoid including unrelated work experience that does not demonstrate your fit for the IT support role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic skills or experiences that do not directly relate to the Service Desk Analyst role. How to Apply for Service Desk Analyst L2 at Wipro Apply Now — Wipro Visit the Wipro careers portal and locate the Service Desk Analyst L2 job listing. Prepare your resume, ensuring it highlights relevant skills and experiences tailored to the role. Fill out the application form accurately, paying attention to detail in each section. After submission, expect a confirmation email and be prepared for potential follow-up communications. Use the application tracking feature on the portal to monitor the status of your application. Applications reviewed on rolling basis — early submission recommended. Apply Now — Wipro NexisGrow.com does not charge any fees for job applications. Wipro Wipro was founded in 1945 in Amalner, Maharashtra , and has since expanded to become a multinational corporation with a presence in over 50 countries . With its headquarters in Bangalore, India , Wipro employs over 250,000 people , showcasing its vast scale and global footprint in the technology sector. Wipro specializes in a range of services, including IT services , consulting , and business process services . The company has a strong emphasis on digital transformation and cloud services , utilizing platforms such as Wipro HOLMES and Wipro’s AI-driven solutions to enhance client offerings and operational efficiency. The culture at Wipro is recognized for its focus on employee satisfaction, having been awarded the title of a Great Place to Work by Glassdoor. The company offers various employee development programs, including mentorship initiatives and training workshops, aimed at fostering professional growth and enhancing skill sets. Recently, Wipro announced a strategic partnership with a leading cloud provider, which aims to enhance its service offerings in the cloud domain. This initiative reflects Wipro's commitment to innovation and staying at the forefront of technology, ensuring that it meets the evolving needs of its clients. For freshers in technology, Wipro serves as an excellent launchpad for careers, providing access to diverse projects and mentorship programs. The company’s focus on skill development and its extensive global network create a supportive environment for new professionals to thrive and grow in the IT industry. Company Details Industry Technology Location Pune, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 careers.wipro.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Service Desk Analyst L2 at Wipro? Eligibility Tap to expand + Answer Candidates with Bachelor’s degree in Computer Science, IT, Engineering, or a related discipline preferred and 1–3 Years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: TIS Service Desk, IT Support, Troubleshooting, Ticket Management, Incident Resolution. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹3.5–6 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Wipro? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: TIS Service Desk, IT Support, Troubleshooting, Ticket Management, Incident Resolution. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Service Desk Analyst L2 interview? Preparation Tap to expand + Answer (1) Core concepts of TIS Service Desk, IT Support, Troubleshooting, Ticket Management, Incident Resolution, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Wipro research, (5) Clear communication. ? What is the work culture like at Wipro? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Tech jobs More jobs at Wipro Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com