Job Opportunity at WebEngage – Customer Success Manager Job Details 📍 Location: Riyadh 💼 Role: Customer Success Manager 🎓 Qualification: Bachelor’s in IT / Computer Science 📅 Batch Eligible: 2023, 2024, 2025, 2026 👥 Experience: 2-4 years 💰 Salary: 5,00,000 - 8,00,000 (per annum) 🧾 Job Type: Full Time Overview Position: Customer Success Manager Company: WebEngage Location: Riyadh, Saudi Arabia Industry: Technology Job Type: Full Time Job Role & Responsibilities Build and maintain strong relationships with clients to enhance satisfaction and loyalty. Lead the onboarding process for new clients, providing comprehensive training on our SaaS products. Gather and analyze customer feedback to drive improvements in service delivery. Work closely with sales and product teams to address client requirements effectively. Track client usage metrics to identify opportunities for upselling and cross-selling. Required Skills Experience with SaaS solutions and customer success strategies. Exceptional client management and relationship-building skills. Strong verbal and written communication abilities. Analytical mindset with a focus on problem-solving. Proficient in data analysis to derive actionable insights. Eligibility Bachelor’s degree in IT, Computer Science, or a related field. 2-4 years of experience in customer success or a related role. Eligible graduation years: 2023, 2024, 2025, 2026. Must be located in or willing to relocate to Riyadh. Salary & Benefits Annual salary range: 500,000 - 800,000 SAR Comprehensive health insurance. Performance-based bonuses. Opportunities for professional growth and development. How to Apply Visit the application link provided. Upload your most recent resume. Complete the online application form as instructed. Apply Here About the Company WebEngage offers innovative customer engagement solutions. Dedicated to enhancing customer experiences through advanced technology. Values collaboration and continuous improvement within its teams. FAQs Hiring + Interview + Role clarity ? What is the interview process like? Interview Click to view answer + Answer The process includes an initial screening followed by technical and HR interviews. ? Is there a probation period? Probation Click to view answer + Answer Yes, there is a 3-month probation period for new hires. ? What is the work mode? Work Mode Click to view answer + Answer The position is office-based in Riyadh. ? What technologies will I work with? Tech Stack Click to view answer + Answer You will work with various SaaS tools and customer management software. ? What are the growth opportunities? Growth Click to view answer + Answer There are opportunities for advancement into senior roles and specialized positions. 🚀 Apply only via the official link. 👉 Apply Now Naukri ki baat, NexisGrow ke saath.