📋 Job Details at a Glance 📍 Location Hyderabad, Telangana, India 🏢 Company Verisk 👥 Experience 1-3 years 🎓 Qualification Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Technology 🛠 Key Skills IT Support Issue Classification Ticket Management Help Desk Software End User Communication Infrastructure Support Help Desk Analyst at Verisk — Full Details & How to Apply Verisk is seeking a Help Desk Analyst in Hyderabad, Telangana, India for onsite support, with candidates possessing 1-3 years of experience and relevant technical qualification being directly considered. This role is part of Verisk recruitment in the technology sector, offering hands-on exposure to core IT support operations. The Help Desk Analyst serves as the first point of contact for IT-related issues, including DevOps and infrastructure support . Responsibilities include issue classification , ticket management using help desk software , and end-user communication. This role ensures timely resolution of technical problems and maintains smooth operations for internal employees and partners through structured support workflows. Verisk recruitment emphasizes this position within its technology operations, where IT support and infrastructure solutions are delivered. The role is based in Hyderabad, Telangana, India, and requires onsite presence. The job posting confirms that the position is targeted at candidates with demonstrated shipping experience and relevant technical qualifications. 2024, 2025, 2026 graduates are eligible to apply. Candidates must hold a relevant technical qualification and demonstrated shipping experience , and have 1-3 years of experience . The salary for this position is Not Disclosed . Candidates will gain practical experience in IT Support , Issue Classification , Ticket Management , Help Desk Software , and End User Communication . This role builds foundational skills in infrastructure support and provides a pathway to advanced IT support or operations roles within technology environments. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: No NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Help Desk Analyst jobs in Hyderabad, Telangana, India jobs are available through Verisk recruitment . Candidates can apply online via the official portal. Job Role & Responsibilities The Help Desk Analyst at Verisk ensures seamless IT service delivery by resolving Level 1 and Level 2 support tickets for end users, with a focus on issue classification and ticket management within help desk software . This role directly impacts operational efficiency through structured documentation and real-time troubleshooting of infrastructure-related incidents. Classify incoming IT issues using standardized issue classification protocols to assign each request to the correct category in help desk software . Resolve common user-level technical problems through IT Support procedures, including software installation, login errors, and device connectivity. Manage end-to-end ticket management workflows in help desk software , ensuring accurate logging, status updates, and escalation paths are followed. Communicate with internal users via email and in-app messages to deliver clear end user communication updates on issue status and resolution timelines. Monitor resolution performance metrics such as first response time and mean time to resolve to evaluate service effectiveness and identify bottlenecks. Support infrastructure-related issues including network access, server connectivity, and endpoint device configuration through infrastructure support protocols. Document all support interactions and resolutions in help desk software to maintain audit trails and support future process improvement initiatives. Escalate unresolved or complex issues to Level 3 support teams with detailed ticket management records and root cause summaries for continuity. This role demands direct ownership of ticket resolution timelines , issue classification accuracy , and end user communication clarity , with measurable impact on service delivery metrics and operational efficiency . Required Skills & Technical Competencies The role requires a focused technical skill set centered on IT Support , issue classification , ticket management , help desk software , and end user communication , all applied in real-world support environments with measurable outcomes. Technical Skills IT Support — entry — used to resolve common user issues such as software crashes, application errors, and device setup problems in a structured support environment. Issue Classification — intermediate — applied to categorize technical problems into predefined types (e.g., network, software, hardware) within help desk software for efficient routing. Ticket Management — intermediate — executed through daily operations in help desk software to track, update, and close support tickets with accurate timestamps and resolution notes. Help Desk Software — entry — required to operate tools such as ServiceNow, Zendesk, or Jira Service Management for logging, assigning, and monitoring support tickets. End User Communication — entry — used to deliver status updates via email or in-app messages, ensuring clarity on issue progress and resolution outcomes. Infrastructure Support — entry — applied to troubleshoot basic network access, device connectivity, and endpoint configuration issues in on-premise or cloud environments. When showcasing these skills in a resume or interview, emphasize hands-on experience with help desk software , ticket management workflows , and issue classification protocols in real support scenarios. Eligibility Criteria This role is designed for candidates with a relevant technical qualification , 1–3 years of experience , and a background in IT support or technical operations , particularly in structured support environments. Must hold a relevant technical qualification such as a diploma in IT, Computer Science, or a related field. Must be from eligible batches: 2024, 2025, or 2026 . Must have 1–3 years of experience in IT support , help desk operations, or technical assistance roles. Academic performance is not specified, so CGPA is not a requirement. Experience with internships, projects, or certifications is not required but may be considered. Must demonstrate practical exposure to ticket management or IT support through academic or project-based work. Documentation & Portfolio Requirements Your resume must include a clear section on IT support experience , help desk software usage , and issue classification tasks, with specific examples such as ticket resolution counts or response times. For this role, prioritize listing actual ticket management tasks, help desk software tools used, and issue classification outcomes in your resume — avoid generic statements. Include measurable metrics like “resolved 50+ tickets per week” or “classified 95% of issues correctly” to demonstrate competence. Salary for Help Desk Analyst at Verisk 💰 Compensation Not Disclosed The advertised compensation for the Help Desk Analyst role at Verisk is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Help Desk Analyst Upskilling with the right resources significantly enhances your chances of selection for the Help Desk Analyst role by equipping you with essential skills and knowledge. Recommended Courses & Resources Issue Classification — This course helps you master the critical skill of categorizing IT issues effectively. KodNest — Gain hands-on experience with help desk software and ticket management systems. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Applying without demonstrating experience in IT support — Highlight your relevant experience clearly. ❌ Using a generic resume — Tailor your resume to the specific responsibilities listed in the job description. ❌ Listing technologies without context — Provide details on where you used help desk software . ❌ Ignoring qualification requirements — Ensure you meet the specified qualifications before applying. ❌ Adding unrelated skills — Focus on relevant skills that align with the job description. ❌ Failing to verify the Apply URL — Always check the official link before submitting your application. Before You Apply — Checklist ✅ Confirm the job title, company, location, work mode, and experience requirement. ✅ Check that you meet the supplied qualification criteria. ✅ Verify eligibility against the supplied eligible batches and experience requirement. ✅ Add relevant supplied JD keywords naturally to your resume. ✅ Highlight projects or experience related to the supplied technologies and responsibilities. ✅ Remove unsupported technologies, achievements, or experience claims. ✅ Open and verify the supplied Apply URL before submitting the application. ✅ Save the job details, application date, and role-specific resume version for tracking. Resume Tailoring & ATS Keywords for Help Desk Analyst Optimizing your resume for ATS is crucial for securing an interview for the Help Desk Analyst role. ATS Keywords to Include IT Support Issue Classification Ticket Management Help Desk Software End User Communication Infrastructure Support Level 1 Support Level 2 Support Troubleshooting Documentation Customer Support Operational Efficiency Resume Tips for This Role Highlight your experience in IT support prominently on your resume. Emphasize familiarity with help desk software and ticket management systems. Include any relevant projects or internships that involved troubleshooting or IT support . Use exact keywords from the job description to align your resume with the role requirements. Avoid adding unsupported claims or technologies that you cannot substantiate. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including unrelated skills or unsupported claims in your resume for this role. How to Apply for Help Desk Analyst at Verisk Apply Now — Verisk Open the official Apply URL and confirm the job title and company is correct. Prepare a resume that aligns with the required skills, responsibilities, qualifications, and experience. Complete the official application form accurately and avoid unsupported claims. Submit the application and save the confirmation or application reference if provided. Record the application date and monitor the official company portal or registered email for updates. Applications are reviewed on a rolling basis — early submission is recommended. Apply Now — Verisk NexisGrow.com does not charge any fees for job applications. Verisk Verisk is a technology company based in Hyderabad, Telangana, India . It operates with an onsite work mode and delivers IT support and infrastructure solutions. The Help Desk Analyst role supports internal teams, partners, and customers within its technology operations. The Help Desk Analyst provides Level 1 and Level 2 support for IT, DevOps, and infrastructure issues. Responsibilities include issue classification , ticket management , and end user communication . The role ensures timely resolution and accurate documentation using help desk software . This role is central to Verisk ’s IT support ecosystem. It enables early-career exposure to core IT functions such as issue classification , ticket management , and infrastructure support . These skills are foundational in technology operations and help build essential help desk competencies. Company Details Industry Technology Location Hyderabad, Telangana, India Connect With Us Careers Apply Now Website 🔗 fa-ewmy-saasfaprod1.fa.ocs.oraclecloud.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for this role? Eligibility Tap to expand + Answer Candidates with a relevant technical qualification and 1-3 years of experience, specifically from the batches of 2024, 2025, and 2026. ? What technical skills are most important for this role? Skills Tap to expand + Answer IT Support, Issue Classification, Ticket Management, Help Desk Software, and End User Communication. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary Display is 'Not Disclosed'. ? What should I expect after applying? Hiring Process Tap to expand + Answer The exact hiring stages are not specified in the job posting. ? How should I prepare for the interview? Preparation Tap to expand + Answer Review IT support fundamentals, familiarize yourself with help desk software, practice troubleshooting scenarios, prepare to discuss previous experiences, and understand ticket management processes. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite in Hyderabad, Telangana, India. ? What career exposure can this role provide? Growth Tap to expand + Answer Exposure to IT support processes, help desk software, and collaboration with internal teams and customers. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Highlight IT support experience, familiarity with help desk software, ticket management skills, and relevant technical qualifications. ? Is there a last date to apply? Application Tap to expand + Answer Not specified in the job posting. ? Is there a probation period? Probation Tap to expand + Answer Not specified in the job posting. ? What is the work environment like for this role? Culture Tap to expand + Answer The role involves collaboration with internal employees, partners, and customers to resolve IT-related issues. ? Can freshers apply for this role? Fresher Tap to expand + Answer No, the experience requirement is 1-3 years. 🔗 Explore More on NexisGrow More jobs in Hyderabad Browse all Tech jobs Latest Fresher jobs More jobs at Verisk Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com