📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company Verint 👥 Experience 1-3 years 🎓 Qualification Bachelor's Degree in Computer Science, Information Technology, Engineering, or Related Field 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹8–14 LPA* 🏢 Industry Technology 🛠 Key Skills Technical Support Product Support Contact Center Solutions IT Support Troubleshooting Skills Senior Engineer – Product Support at Verint — Full Details & How to Apply Verint is seeking a Senior Engineer – Product Support in Bengaluru, Karnataka, India , where you can leverage your technical skills to enhance contact center solutions and contribute to a leading technology firm. This role is pivotal as the demand for skilled product support engineers is surging, reflecting the increasing reliance on technology for customer engagement. The Senior Engineer – Product Support role is crucial in the technology sector, especially as companies like Verint continue to innovate in customer engagement solutions. With over 6,000 employees globally, Verint is recognized for its commitment to enhancing customer satisfaction through seamless product functionality and support, making this position vital for maintaining high service standards. What sets Verint apart as an employer is its focus on innovation and employee growth. Founded in 1994 , the company has established itself as a leader in contact center solutions, fostering a culture that encourages continuous learning and development. This is an opportunity to work with cutting-edge technologies that are shaping the future of customer interactions. We encourage 2021, 2022, 2023, 2024, 2025 graduates with a Bachelor's Degree in Computer Science, Information Technology, Engineering, or Related Field to apply. Candidates should have 1-3 years experience in technical support or product support, and can expect a competitive salary ranging from ₹8–14 LPA* . In this role, you will develop essential skills in Technical Support , Product Support , and Troubleshooting , while gaining exposure to advanced Contact Center Solutions . This experience will not only enhance your technical expertise but also open doors to advanced career opportunities within the tech industry, setting you apart from peers in traditional IT support roles. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Senior Engineer – Product Support at Verint is to ensure seamless operation of contact center solutions through expert technical support and proactive issue resolution. Diagnose and resolve product issues using Verint's proprietary troubleshooting tools , ensuring minimal downtime for clients and enhancing overall service quality. Provide technical support for contact center solutions , utilizing your knowledge of IT support to enhance user experience and satisfaction. Collaborate with the product development team to relay customer feedback, focusing on improving product features based on real-world usage. Monitor and analyze support metrics, aiming for a 95% customer satisfaction rate by identifying trends and improving service delivery. Take ownership of escalated support tickets, ensuring timely resolution and effective communication with customers throughout the process. Document technical processes and solutions in the knowledge base, enhancing team efficiency and training for future support scenarios. Engage directly with clients to troubleshoot issues, fostering strong relationships and trust in Verint's solutions through effective communication. This role emphasizes ownership and direct impact, allowing you to contribute significantly to client satisfaction and operational excellence at Verint . Required Skills & Technical Competencies The skill profile for this role requires a solid foundation in technical support and troubleshooting, essential for delivering high-quality service in a technology-driven environment. Technical Skills Technical Support — intermediate — critical for diagnosing and resolving customer issues using Verint's product suite . Product Support — intermediate — essential for maintaining high service levels and ensuring customer satisfaction in contact center operations . Troubleshooting Skills — advanced — necessary for quickly identifying and fixing product-related problems, focusing on minimizing customer impact. IT Support — intermediate — familiarity with IT infrastructure and support tools is vital for effective problem resolution. When showcasing these technical skills in your resume or interview, emphasize specific experiences and metrics that demonstrate your proficiency and impact. Eligibility Criteria This role is designed for recent graduates and early-career professionals eager to develop their skills in technical support within the technology sector. Candidates must hold a Bachelor's Degree in Computer Science , Information Technology , Engineering , or a related field. Eligible batches include 2021 to 2025 , allowing recent graduates to apply and kickstart their careers. The role requires at least 1 year of relevant experience , but freshers with internships in technical support are encouraged to apply. A minimum academic performance of 60% is preferred to ensure a solid foundational knowledge base. Having a portfolio or GitHub showcasing relevant projects or internships can provide a competitive edge in the application process. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant experience, and any technical projects or internships that highlight your skills. Pro tip: Tailor your application to emphasize your hands-on experience with Verint's products or similar technologies to stand out in the selection process. Salary for Senior Engineer – Product Support at Verint 💰 Compensation ₹8–14 LPA* The advertised compensation for the Senior Engineer – Product Support role at Verint is ₹8–14 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Senior Engineer – Product Support Upskilling with the right resources significantly enhances your chances of selection for this specific role by equipping you with essential skills and knowledge. Recommended Courses & Resources Technical Support — This course covers essential troubleshooting techniques vital for product support roles. KodNest — Offers hands-on experience with IT support scenarios, enhancing practical skills for the job. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume — Highlight relevant skills and experiences specific to product support roles. ❌ Overlooking communication skills — Clearly demonstrate your communication abilities in your application. ❌ Neglecting technical projects — Include internships or projects that showcase your problem-solving skills. ❌ Submitting a generic cover letter — Personalize your cover letter to address Verint's specific needs. ❌ Underestimating follow-up importance — Follow up after applying to express continued interest in the role. ❌ Ignoring research on Verint — Understanding the company's products can enhance your interview performance. Before You Apply — Checklist ✅ Review the job description thoroughly to understand the specific requirements and responsibilities. ✅ Update your resume to reflect relevant skills and experiences tailored to the Senior Engineer – Product Support role. ✅ Prepare a cover letter that highlights your fit for Verint's culture. ✅ Gather any necessary documents, such as transcripts or certificates, to support your application. ✅ Practice common interview questions related to technical support and customer engagement. ✅ Ensure your LinkedIn profile is updated and aligns with your resume for consistency. ✅ Set reminders for application deadlines and follow-up dates to stay organized. ✅ Research Verint's recent projects or news to discuss during interviews. Resume Tailoring & ATS Keywords for Senior Engineer – Product Support Optimizing your resume for ATS is crucial for ensuring your application gets noticed for this role. ATS Keywords to Include Technical Support Product Support Contact Center Solutions IT Support Troubleshooting Skills Customer Satisfaction Technical Documentation Collaboration Problem Solving Client Engagement Performance Metrics Escalation Management Resume Tips for This Role Highlight relevant technical support experience or internships that demonstrate your ability to troubleshoot and resolve issues. Emphasize skills in communication and collaboration, as these are vital for success in a customer-facing role. Include specific projects or coursework related to product support or IT that showcase your technical knowledge. Optimize your resume with keywords from the job description to improve ATS compatibility. Avoid including unrelated work experience or generic statements that do not pertain to the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic statements in your resume that do not specifically relate to the Senior Engineer – Product Support role. How to Apply for Senior Engineer – Product Support at Verint Apply Now — Verint Visit the application portal and create an account to start your application. Upload your resume, ensuring it is tailored to highlight relevant experience for the role. Fill out the application form accurately, providing all requested information. After submission, you can expect a confirmation email regarding your application status. Use the application portal to track the progress of your application and any updates. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Verint NexisGrow.com does not charge any fees for job applications. Verint Verint was founded in 1994 and has expanded its reach to serve over 10,000 customers across more than 180 countries . With its headquarters located in Melville, New York , the company has established a significant global footprint, providing innovative solutions that enhance customer engagement and operational efficiency. Specializing in analytics and security solutions , Verint offers a range of products including Contact Center Solutions and AI-driven insights . These platforms are designed to optimize customer interactions and improve service delivery, making them essential tools for businesses aiming to enhance their customer experience. The workplace culture at Verint has been recognized with a Glassdoor rating of 4.2 , reflecting high levels of employee satisfaction. The company promotes growth opportunities through various employee programs, fostering a supportive environment that encourages professional development and collaboration. Recently, Verint announced a strategic partnership aimed at enhancing its AI capabilities , further solidifying its position as a leader in the technology sector. This initiative demonstrates the company's commitment to innovation and its proactive approach to meeting evolving market demands. For freshers entering the technology field, Verint serves as an excellent career launchpad. The company provides access to mentorship and comprehensive training in advanced product support methodologies , equipping new employees with the skills necessary to thrive in the tech industry. Company Details Industry Technology Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 fa-epcb-saasfaprod1.fa.ocs.oraclecloud.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Senior Engineer – Product Support at Verint? Eligibility Tap to expand + Answer Candidates with Bachelor's Degree in Computer Science, Information Technology, Engineering, or Related Field and 1-3 years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Technical Support, Product Support, Contact Center Solutions, IT Support, Troubleshooting Skills. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹8–14 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Verint? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Technical Support, Product Support, Contact Center Solutions, IT Support, Troubleshooting Skills. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Senior Engineer – Product Support interview? Preparation Tap to expand + Answer (1) Core concepts of Technical Support, Product Support, Contact Center Solutions, IT Support, Troubleshooting Skills, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Verint research, (5) Clear communication. ? What is the work culture like at Verint? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. 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