📋 Job Details at a Glance 📍 Location Chennai, Tamil Nadu, India 🏢 Company UST 👥 Experience 2-3 years 🎓 Qualification Bachelor’s degree in Computer Science, IT, Engineering, or a related technical discipline preferred 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹4–7 LPA 🏢 Industry Technology 🛠 Key Skills Windows Active Directory Microsoft 365 LAN/WAN Wi-Fi VPN TCP/IP Network Support Incident Management Endpoint Security Technical Support – End User & Network at UST — Full Details & How to Apply UST is seeking a Technical Support – End User & Network professional in Chennai, Tamil Nadu, India , where you can leverage your IT skills in a full-time role with a competitive salary range of ₹4–7 LPA . This position is crucial for UST's operational success, especially as the demand for technical support roles continues to rise. The importance of the Technical Support – End User & Network role cannot be overstated in the technology sector. As companies prioritize robust IT infrastructure, professionals in this field are essential for maintaining seamless operations and user satisfaction. UST's commitment to innovative technology solutions makes this role even more significant, as it directly impacts the efficiency of their services. What sets UST apart as an employer is its impressive scale and culture. Founded in 1999 , UST has grown to employ over 25,000 individuals globally, recognized for its innovative approach to technology solutions. This environment fosters growth and collaboration, making it an ideal place for aspiring IT professionals. We encourage 2023, 2024, 2025, 2026 graduates with a Bachelor’s degree in Computer Science, IT, Engineering, or a related technical discipline preferred , and 2-3 years experience to apply. With a salary range of ₹4–7 LPA , this role offers a solid entry point into the tech industry. In this position, you will gain hands-on experience with essential skills such as Windows , Active Directory , Microsoft 365 , LAN/WAN , Wi-Fi , VPN , TCP/IP , Network Support , Incident Management , and Endpoint Security . This exposure not only enhances your technical expertise but also opens doors for career advancement in IT support and network management. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Technical Support – End User & Network role at UST is to provide exceptional Level 2 support, ensuring seamless user experiences and robust network performance through effective troubleshooting and incident management. Troubleshoot Windows issues to minimize downtime for users, ensuring efficient operation of Windows 10 and Windows 11 environments. Utilize Active Directory for user account management, enhancing security protocols and ensuring proper access control for all users. Collaborate with the network team to resolve LAN/WAN connectivity issues, improving overall network performance and user satisfaction. Track and manage incidents using ITSM tools, aiming for a resolution time of under 24 hours to maintain service quality. Take ownership of endpoint security measures, ensuring compliance with company policies and safeguarding user data. Document technical processes and solutions in a knowledge base, facilitating future reference and team training for improved efficiency. Engage with end-users to identify and solve technical problems, enhancing user experience and satisfaction through effective communication. This role fosters an ownership culture, allowing you to directly impact user satisfaction and network reliability through your technical expertise and proactive problem-solving. Required Skills & Technical Competencies The ideal candidate for the Technical Support – End User & Network position should possess a robust skill set focused on technical competencies essential for effective IT support. Technical Skills Windows — intermediate — utilized for troubleshooting user issues and ensuring operational efficiency in Windows 10 and Windows 11 environments. Active Directory — intermediate — used for managing user accounts and permissions, critical for maintaining security and access control. Microsoft 365 — intermediate — applied daily for user support and troubleshooting, ensuring productivity tools function correctly for all users. LAN/WAN — intermediate — understanding of network configurations is necessary for resolving connectivity issues and enhancing network performance. Incident Management — intermediate — familiarity with ITSM frameworks like ITIL is beneficial for managing support tickets effectively and improving service delivery. When showcasing these technical skills in your resume or interview, emphasize specific experiences and tools you have used to demonstrate your proficiency and problem-solving capabilities. Eligibility Criteria This role is designed for candidates who possess a strong technical foundation and are eager to start their careers in IT support. Candidates must hold a Bachelor's degree in Computer Science , IT , Engineering , or a related field. Eligible batches include 2023 to 2026 , allowing fresh graduates to apply and begin their careers in IT support. The role requires 2-3 years of experience, but freshers with relevant internships or projects may also be considered. A minimum academic performance of 60% is preferred to ensure a solid understanding of technical concepts. Having a GitHub portfolio showcasing relevant projects or internships can provide a competitive edge in the application process. Documentation & Portfolio Requirements Ensure your resume is well-structured, highlighting your technical skills, educational background, and relevant experiences. Include links to your GitHub portfolio to showcase your projects. Pro tip: Tailor your application to emphasize specific technical skills and experiences that align with the responsibilities of the Technical Support – End User & Network role. Salary for Technical Support – End User & Network at UST 💰 Compensation ₹4–7 LPA The advertised compensation for the Technical Support – End User & Network role at UST is ₹4–7 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Technical Support – End User & Network Upskilling with the right resources significantly enhances your chances of selection for this role by equipping you with essential technical knowledge and skills. Recommended Courses & Resources Active Directory — Mastering this is crucial for managing user access and permissions in a networked environment. TCP/IP — Understanding this protocol is fundamental for effective network troubleshooting and support. KodNest — This course provides hands-on experience with real-world technical support scenarios. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume — Customize your resume to reflect the specific skills listed in the job description. ❌ Neglecting relevant internships or projects — Showcase any experiences that demonstrate your technical skills. ❌ Using generic language — Be specific about your technical expertise with concrete examples. ❌ Overlooking formatting — Ensure your resume is easy to read and well-organized. ❌ Not preparing for technical interview questions — Familiarize yourself with common questions related to the required skills. ❌ Ignoring the application deadline — Keep track of deadlines to avoid missing opportunities. Before You Apply — Checklist ✅ Research UST and understand its core services and culture before applying. ✅ Update your resume to reflect relevant skills and experiences tailored to the job. ✅ Prepare a cover letter that highlights your interest in technology and support roles. ✅ Gather any necessary documents, such as transcripts or certifications, for submission. ✅ Ensure your LinkedIn profile is up-to-date and aligns with your resume. ✅ Practice common technical support interview questions to prepare for the interview. ✅ Check the application portal for any specific instructions or requirements. ✅ Set reminders for follow-up after submitting your application. Resume Tailoring & ATS Keywords for Technical Support – End User & Network Optimizing your resume for ATS is crucial for ensuring it gets noticed for this role, as many companies use automated systems to filter applications. ATS Keywords to Include Technical Support Windows Active Directory Microsoft 365 LAN/WAN VPN TCP/IP Network Support Incident Management Endpoint Security Troubleshooting User Support Resume Tips for This Role Highlight your technical skills relevant to the job description, especially in Windows and network support. Emphasize any internships or projects that showcase your problem-solving abilities in IT. Include a section on your portfolio or GitHub to demonstrate practical experience. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experience that does not pertain to technical support. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic statements that do not add value or relevance to your application for this role. How to Apply for Technical Support – End User & Network at UST Apply Now — UST Visit the application portal and create an account to start your application. Upload your resume, ensuring it is tailored to the job description. Fill out the application form, providing accurate and relevant information. After submission, expect a confirmation email regarding your application status. Use the application portal to track the status of your application. Applications reviewed on a rolling basis — early submission recommended. Apply Now — UST NexisGrow.com does not charge any fees for job applications. UST UST was founded in 1999 and has since expanded to have a global presence with offices in over 25 countries . The company is headquartered in Aliso Viejo, California , and employs thousands of professionals dedicated to delivering innovative solutions. With a commitment to growth, UST has established itself as a significant player in the technology sector. The core offerings of UST include digital transformation services such as cloud solutions , AI , and data analytics . These services cater to various industries, enabling clients to enhance their operational efficiency. Notably, UST has developed proprietary platforms that streamline processes and improve customer engagement across sectors. UST has received numerous accolades for its workplace culture, including a 4.3 rating on Glassdoor , reflecting high employee satisfaction. The company emphasizes professional development through mentorship programs and training initiatives, fostering a supportive environment for its workforce. Such recognition highlights UST 's dedication to nurturing talent and promoting a positive workplace atmosphere. Recently, UST has expanded its service offerings in AI and machine learning , enhancing its competitive edge in the technology sector. This strategic move aligns with the growing demand for advanced technological solutions. Additionally, UST has secured significant funding to further innovate and expand its capabilities in emerging technologies. For freshers in technology, UST serves as a robust career launchpad. The company provides a strong foundation in IT support, with opportunities to work on global projects. With access to mentorship and training, new employees can develop essential skills in areas such as Windows , Active Directory , and network support , setting them up for long-term success in their careers. Company Details Industry Technology Location Chennai, Tamil Nadu, India Connect With Us Careers Apply Now Website 🔗 usource.ripplehire.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Technical Support – End User & Network at UST? Eligibility Tap to expand + Answer Candidates with Bachelor’s degree in Computer Science, IT, Engineering, or a related technical discipline preferred and 2-3 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Windows, Active Directory, Microsoft 365, LAN/WAN, Wi-Fi. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹4–7 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at UST? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Windows, Active Directory, Microsoft 365, LAN/WAN, Wi-Fi. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Technical Support – End User & Network interview? Preparation Tap to expand + Answer (1) Core concepts of Windows, Active Directory, Microsoft 365, LAN/WAN, Wi-Fi, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) UST research, (5) Clear communication. ? What is the work culture like at UST? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Chennai Browse all Tech jobs Latest Fresher jobs More jobs at UST Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. 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