📋 Job Details at a Glance 📍 Location Hyderabad, India 🏢 Company Unisys 👥 Experience 0-1 year 🎓 Qualification Any Graduate 📅 Eligible Batch 2025, 2026 📄 Job Type Full Time 💰 Salary ₹3L – ₹5 LPA 🏢 Industry Technology 🛠 Key Skills IT support troubleshooting hardware software network issues support tickets Associate Tech Service Desk at Unisys — Full Details & How to Apply Unisys is seeking an Associate Tech Service Desk in Hyderabad, India , to support its growing technology operations. This role offers fresh graduates a unique opportunity to enter the tech industry with a leading company. As businesses increasingly depend on technology for efficiency and innovation, the demand for skilled IT support professionals has never been higher. The Associate Tech Service Desk role is crucial in ensuring seamless IT operations, especially as organizations navigate the complexities of modern technology. With the rise of remote work and digital transformation, the need for effective troubleshooting and support has surged. This position not only enhances user satisfaction but also plays a pivotal role in maintaining operational efficiency. In an era where technology is at the forefront of business success, the importance of this role cannot be overstated. Unisys stands out as a technology leader with a commitment to employee growth and development. The company fosters a culture of innovation and collaboration, making it an appealing workplace for those starting their careers in IT support. With a focus on internal promotion and a supportive environment, Unisys ensures that employees have the resources and opportunities to thrive. This commitment to employee well-being and career advancement makes Unisys recruitment particularly appealing for aspiring tech professionals. This role is ideal for freshers and candidates with up to 1 year of experience , particularly those holding a B.Tech, MCA, or any graduate degree . Eligible batches include 2025 and 2026 graduates , who are eager to kickstart their careers in technology. If you have a passion for IT support and troubleshooting, this position could be your gateway to a fulfilling career in the tech industry. As an Associate Tech Service Desk professional at Unisys , you will gain hands-on experience in resolving hardware, software, and network issues, enhancing your problem-solving and communication skills . You will also have the opportunity to learn about cloud architecture , engage in Agile workflows , and develop a strong foundation in production-grade Java development . This role not only equips you with essential technical skills but also prepares you for future opportunities within the tech landscape. NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting, ensuring you have the most accurate and up-to-date information to apply online for the Associate Tech Service Desk position at Unisys . Job Role & Responsibilities The role of an Associate Tech Service Desk at Unisys is pivotal in ensuring seamless IT support for users. As the first line of defense in troubleshooting, this position plays a critical role in maintaining operational efficiency and user satisfaction. Provide first-level IT support by troubleshooting hardware and software issues , ensuring quick resolution to minimize downtime for users. Utilize ticketing systems like ServiceNow to track and manage support requests, ensuring timely follow-up and resolution of technical problems. Collaborate with cross-functional teams , including network and software engineers, to escalate complex issues and enhance service delivery. Monitor and analyze support ticket metrics to identify trends and areas for improvement in service efficiency and user experience. Engage in continuous learning and development opportunities to enhance technical skills and take ownership of assigned projects. Document solutions and create knowledge base articles to facilitate knowledge sharing and improve team efficiency. Innovate by suggesting improvements to existing processes and tools, contributing to a more effective service desk operation. Assist in training new team members, sharing best practices and insights to foster a collaborative environment. Participate in regular team meetings to discuss ongoing challenges and brainstorm solutions, promoting a culture of teamwork. This role embodies an ownership culture, where your contributions directly impact the efficiency of IT operations and the overall user experience at Unisys . Required Skills & Technical Competencies The ideal candidate for the Associate Tech Service Desk position at Unisys should possess a well-rounded skill profile that combines both technical and soft skills. These competencies are essential for diagnosing and resolving issues effectively, ensuring users receive prompt assistance. Technical Skills IT support — essential for diagnosing and resolving technical issues, ensuring users receive prompt assistance. Troubleshooting — crucial for identifying hardware , software , and network problems , allowing for effective solutions. Ticketing systems (ServiceNow, JIRA) — familiarity with these tools streamlines support processes and enhances efficiency. Basic IT concepts — foundational knowledge expected, with a focus on developing intermediate skills through hands-on experience. Documentation skills — ability to create clear and concise knowledge base articles for future reference. Analytical skills — necessary for monitoring support ticket metrics and identifying trends for service improvement. Soft Skills & Professional Competencies Effective communication skills — vital for interacting with users and documenting technical solutions. Problem-solving — ability to think critically and resolve issues efficiently. Time management — essential for prioritizing tasks and managing multiple support requests simultaneously. Team collaboration — working effectively with cross-functional teams to enhance service delivery. Good to Have (Bonus) ITIL certification — demonstrates knowledge of IT service management best practices. CompTIA A+ — showcases foundational IT skills and commitment to professional development. Experience with remote support tools — enhances ability to assist users in various environments. To effectively showcase these skills in your resume or during an interview for the Associate Tech Service Desk role, focus on providing specific examples of your technical troubleshooting experiences and your ability to communicate effectively with users. Eligibility Criteria This role is designed for enthusiastic candidates eager to start their careers in IT support. The Associate Tech Service Desk position at Unisys is open to fresh graduates looking to make an impact in the technology industry. Candidates must hold a degree in any discipline , with a preference for those with a background in IT or related fields. Eligible batches include 2025 and 2026 graduates , targeting fresh talent eager to enter the tech industry. A minimum CGPA of 6.0 is preferred, ensuring candidates have a solid academic foundation. This role is open to freshers, providing an excellent starting point for those with little to no experience in IT support. Prior internship or hands-on project experience is a strong advantage. Certifications in ITIL , CompTIA A+ , or similar can enhance an application. Documentation & Portfolio Requirements Prepare a well-structured resume highlighting your relevant skills and experiences. Consider including a GitHub portfolio showcasing any projects or technical work, along with copies of any certifications. Pro Tip: Tailor your application to emphasize your troubleshooting experiences and any relevant coursework or projects to improve your success rate for the Associate Tech Service Desk role. Salary & Benefits 💰 Compensation ₹3L – ₹5 LPA The compensation philosophy at Unisys for the Associate Tech Service Desk role emphasizes providing a competitive salary that aligns with industry standards for entry-level positions. The salary for this position ranges from ₹3L – ₹5 LPA , ensuring that employees are rewarded fairly for their contributions while also promoting a culture of growth and development. What Your CTC Could Include Health Insurance — comprehensive coverage for employee and family worth ₹5 lakh annually Learning and Development — access to training programs and certifications to enhance your skills Flexible Work Hours — promoting a healthy work-life balance with potential hybrid work options Performance Bonuses — annual bonuses based on individual and company performance Meal Allowances — support for daily food expenses during work hours Additional Perks & Benefits Transportation Support — assistance with commuting costs to ensure ease of travel Mentorship Programs — pairing with experienced professionals for guidance and support Employee Wellness Programs — initiatives focused on mental and physical health Internal Mobility Opportunities — pathways for career advancement across departments Annual Learning Budget — up to ₹25,000 per year for certifications, courses, and conferences Career Progression & Salary Growth At Unisys , employees can expect regular performance reviews that provide feedback and opportunities for rapid career advancement . Typical raise percentages in this industry range from 10% to 20% annually, with promotion timelines generally occurring every 1 to 2 years . The internal promotion policy encourages employees to grow within the company, ensuring long-term career development. NexisGrow.com tip: When discussing salary, consider highlighting your unique skills and any relevant projects to negotiate effectively. Selection Process The hiring philosophy at Unisys emphasizes a thorough and fair selection process to identify candidates who not only possess the necessary technical skills for the Associate Tech Service Desk role but also align with the company’s values and culture. 1 Round 1: Initial Screening — Review of applications and resumes to shortlist candidates based on eligibility and skills. 2 Round 2: Technical Interview — Focus on IT support scenarios and troubleshooting skills, assessing practical knowledge. 3 Round 3: HR Interview — Evaluation of cultural fit, communication skills, and alignment with Unisys values. 4 Final Stage: Offer Letter Issuance — Background check process to ensure candidate suitability. What Each Round Tests In Round 1 , candidates are assessed on their basic qualifications and skills relevant to the Associate Tech Service Desk role. Round 2 focuses on technical abilities, including troubleshooting and problem-solving in real-world scenarios. Finally, Round 3 evaluates interpersonal skills and cultural fit within the Unisys team. Timeline & Expectations The entire selection process typically takes 3-4 weeks from application submission to final offer. Candidates can expect timely communication regarding their application status, with updates provided after each round. Interview Prep Tip: Familiarize yourself with common IT support scenarios and practice articulating your thought process during problem-solving. How to Apply for Associate Tech Service Desk at Unisys Apply Now — Unisys Step 1: Click the Apply button or visit the official career link to access the job application page. Step 2: Fill in your profile/resume, highlighting relevant skills, academic achievements, and any IT-related projects. Step 3: Expect a confirmation email detailing the next steps in the application and screening process. Step 4: Prepare for interviews by reviewing common technical questions and practicing your responses. Step 5: Track your application status through the company’s portal for updates. Resume & Profile Tips for This Role Highlight Technical Skills — Emphasize your proficiency in IT support and relevant technologies. Showcase Problem-Solving Experience — Include examples of how you’ve resolved technical issues in the past. Include Relevant Projects — Mention any hands-on project experience that demonstrates your capabilities. Demonstrate Communication Skills — Highlight experiences that showcase your ability to communicate effectively. Note: Applications are reviewed on a rolling basis, so applying early can increase your chances of consideration. Apply Now — Official Link NexisGrow.com does not charge any fees for job applications. Frequently Asked Questions Interview · Role · Salary · Growth ? What are the eligibility criteria for the Associate Tech Service Desk role at Unisys? Eligibility Tap to expand + Answer Candidates must have a degree in any discipline, with a focus on 2025 and 2026 graduates. Freshers are encouraged to apply. ? What is the interview process for Associate Tech Service Desk at Unisys? Interview Tap to expand + Answer The interview process includes an initial screening, a technical interview assessing IT support skills, and an HR interview to evaluate cultural fit. ? What technologies and tools will I work with? Tech Stack Tap to expand + Answer Candidates will work with ticketing systems like ServiceNow, troubleshooting tools, and various hardware and software technologies. ? What is the salary and compensation for this role? Salary Tap to expand + Answer The salary ranges from ₹3L to ₹5L per annum, with potential for growth and performance bonuses based on individual contributions. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is primarily onsite in Hyderabad, but flexible work arrangements may be considered based on company policy. ? What is the career growth path after joining Unisys as Associate Tech Service Desk? Growth Tap to expand + Answer Career growth includes opportunities for promotions within 6-12 months based on performance, with pathways to specialized IT roles. ? How should I prepare for the Associate Tech Service Desk interview at Unisys? Preparation Tap to expand + Answer Candidates should review IT support fundamentals, practice troubleshooting scenarios, and prepare to discuss past experiences related to technology. ? How do I apply and what documents are needed? Application Tap to expand + Answer To apply, visit the official career link and submit your resume, highlighting relevant skills and experiences in IT support. ? Is there a probation period and what does it involve? Probation Tap to expand + Answer Yes, there is typically a probation period of 3-6 months, focusing on performance evaluation and integration into the team. ? What is the work culture like at Unisys? Culture Tap to expand + Answer Unisys promotes a collaborative and inclusive work culture, emphasizing continuous learning, teamwork, and respect for diversity. Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com