📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company UKG 👥 Experience 2+ years 🎓 Qualification Bachelor's Degree or Equivalent Experience 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹8–12 LPA* 🏢 Industry Technology 🛠 Key Skills Customer Support Technical Troubleshooting Problem Solving Communication Skills Product Knowledge Product Support Representative III at UKG — Full Details & How to Apply UKG is seeking a Product Support Representative III in Pune, Maharashtra, India , where you can leverage your technical troubleshooting skills in a leading technology firm. This role enhances customer satisfaction by resolving technical issues, directly impacting user experience with UKG 's innovative products. The demand for skilled Product Support Representative III jobs is on the rise as technology companies like UKG expand their customer base and product offerings. With a focus on workforce management solutions, UKG has rapidly grown since its founding in 2020 , now employing over 15,000 individuals globally. This growth underscores the critical need for proficient support representatives who can navigate complex technical challenges. UKG is recognized for its commitment to employee development and innovative culture. The company emphasizes advanced customer support tools and methodologies, providing a work environment that fosters growth and learning. As part of the UKG recruitment strategy, this role is pivotal in enhancing the overall customer experience, making it a rewarding career choice. We encourage 2023, 2024, 2025, 2026 graduates with a Bachelor's Degree or Equivalent Experience and 2+ years experience to apply. The salary for this position ranges from ₹8–12 LPA* , making it an attractive opportunity for those looking to advance their careers in technology. In this role, you will develop essential skills such as Customer Support , Technical Troubleshooting , Problem Solving , and Communication Skills . The exposure to advanced support tools will enhance your technical knowledge and open doors to various career paths within the technology sector, with opportunities for advancement based on performance. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Product Support Representative III at UKG is to deliver exceptional customer support by resolving technical issues and enhancing user experience through effective communication and problem-solving. Assist customers in troubleshooting product issues using UKG's proprietary support ticketing system , ensuring timely resolution of inquiries. Utilize technical troubleshooting skills to diagnose and resolve software-related problems, enhancing overall customer satisfaction. Collaborate with the product development team to relay customer feedback, contributing to the improvement of UKG's software solutions . Monitor and report on customer satisfaction metrics, identifying areas for service improvement and ensuring high-quality support. Take initiative in creating user guides and FAQs, enhancing customer self-service capabilities and reducing support ticket volume. Document customer interactions and resolutions in the CRM system , maintaining accurate records for future reference. Engage directly with clients to resolve complex issues, ensuring timely and effective solutions that meet customer needs. Ownership of customer interactions directly impacts the quality of support provided, fostering a culture of accountability and continuous improvement at UKG . Required Skills & Technical Competencies The skill profile for this role emphasizes a strong foundation in customer support and technical troubleshooting, essential for effectively addressing client issues. Technical Skills Customer Support — intermediate — essential for effectively addressing client issues and enhancing user experience through service protocols. Technical Troubleshooting — advanced — critical for diagnosing and resolving software-related problems within UKG's support framework . Problem Solving — intermediate — necessary for developing innovative solutions to daily customer challenges encountered in this role. Communication Skills — intermediate — vital for articulating technical information clearly to non-technical users, enhancing customer satisfaction. Product Knowledge — advanced — familiarity with UKG's software suite is crucial, directly impacting the quality of support provided. When showcasing these technical skills in your resume or interview, emphasize specific experiences and outcomes that demonstrate your proficiency and impact in previous roles. Eligibility Criteria This role is designed for candidates with a solid educational background and relevant experience in customer support or technical troubleshooting. A Bachelor's degree in Computer Science, Information Technology, or related fields is preferred. Eligible batches include 2023, 2024, 2025, and 2026 , allowing fresh graduates to apply. Candidates should have 2+ years of experience in customer support or technical troubleshooting, though freshers with relevant internships are also considered. A minimum academic performance of 60% is expected to ensure a strong foundational knowledge base. Experience with internships or projects related to customer support can provide an advantage in the selection process. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant experience, and any projects or internships related to customer support. Pro tip: Highlight specific instances where you successfully resolved customer issues or improved processes in your application to stand out. Salary for Product Support Representative III at UKG 💰 Compensation ₹8–12 LPA* The advertised compensation for the Product Support Representative III role at UKG is ₹8–12 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Product Support Representative III Upskilling with the right resources significantly enhances your chances of selection for the Product Support Representative III role by equipping you with essential skills and knowledge. Recommended Courses & Resources Customer Support — This course provides foundational skills in customer service essential for the role. KodNest — Offers technical troubleshooting skills that are crucial for resolving product issues. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills and experiences specific to the Product Support role. ❌ Neglecting to research UKG's products — This can lead to uninformed answers during interviews. ❌ Overlooking clear communication skills — Ensure both your resume and interview responses reflect this importance. ❌ Submitting a generic cover letter — Address the specific requirements of the job in your application. ❌ Underestimating customer satisfaction metrics — Recognize their significance in the role's responsibilities. ❌ Not preparing for technical questions — Be ready for troubleshooting and problem-solving scenarios. Before You Apply — Checklist ✅ Review the job description thoroughly to understand the specific requirements and responsibilities. ✅ Tailor your resume to emphasize relevant skills and experiences that align with the role. ✅ Prepare a cover letter that articulates your interest in UKG and the Product Support Representative position. ✅ Gather any necessary documents, such as transcripts or certifications, to support your application. ✅ Ensure your LinkedIn profile is updated and reflects your qualifications for the role. ✅ Practice common interview questions related to customer support and technical troubleshooting. ✅ Follow the application instructions carefully, ensuring all required fields are completed. ✅ Set reminders to track your application status and follow up if necessary. Resume Tailoring & ATS Keywords for Product Support Representative III Optimizing your resume for ATS is crucial for standing out in the application process for the Product Support Representative III role. ATS Keywords to Include Product Support Technical Troubleshooting Customer Support Problem Solving Communication Skills Product Knowledge CRM User Guides Customer Satisfaction Technical Support Software Solutions Collaboration Resume Tips for This Role Highlight specific experiences in customer support or technical troubleshooting that align with the job description. Emphasize communication skills by detailing instances where you effectively resolved customer issues. Include any relevant projects or internships that demonstrate your technical knowledge and problem-solving abilities. Optimize your resume for ATS by incorporating keywords from the job description to enhance visibility. Avoid including unrelated work experiences that do not showcase your fit for the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Do not include unrelated job experiences that do not demonstrate your suitability for the Product Support role. How to Apply for Product Support Representative III at UKG Apply Now — UKG Visit the UKG careers portal and locate the Product Support Representative III job listing. Prepare your resume, ensuring it highlights relevant skills and experiences tailored to the role. Fill out the application form accurately, providing all requested information. After submission, you can expect an email confirmation regarding your application status. Use the application tracking feature on the portal to monitor your application progress. Applications reviewed on a rolling basis — early submission recommended. Apply Now — UKG NexisGrow.com does not charge any fees for job applications. UKG UKG was formed from the merger of Ultimate Software and Kronos in 2020 , establishing its headquarters in Lowell, Massachusetts . With a significant presence in Pune, Maharashtra, India , the company serves over 50,000 customers worldwide , showcasing its extensive global footprint and commitment to workforce management solutions. Specializing in workforce management and human capital management , UKG offers platforms such as UKG Pro and UKG Dimensions . These products are designed to enhance employee engagement and optimize operational efficiency, making them essential tools for organizations looking to improve their workforce strategies. UKG has cultivated an employee-centric culture, earning recognition on Glassdoor's 'Best Places to Work' list in 2022 . The company emphasizes professional growth through mentorship and training programs, ensuring that employees are equipped with the skills necessary to thrive in the tech industry. Recently, UKG announced a significant investment in AI-driven customer support technologies , aimed at enhancing service delivery and improving customer satisfaction. This initiative reflects the company's commitment to leveraging cutting-edge technology to meet the evolving needs of its clients. For freshers in technology, UKG provides a robust foundation through comprehensive training and mentorship programs. These initiatives facilitate rapid skill development, making UKG an ideal launchpad for those looking to build a successful career in the tech sector. Company Details Industry Technology Location Pune, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 ukg.eightfold.ai Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Product Support Representative III at UKG? Eligibility Tap to expand + Answer Candidates with Bachelor's Degree or Equivalent Experience and 2+ years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Support, Technical Troubleshooting, Problem Solving, Communication Skills, Product Knowledge. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹8–12 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at UKG? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Support, Technical Troubleshooting, Problem Solving, Communication Skills, Product Knowledge. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Product Support Representative III interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Support, Technical Troubleshooting, Problem Solving, Communication Skills, Product Knowledge, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) UKG research, (5) Clear communication. ? What is the work culture like at UKG? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Tech jobs Latest Fresher jobs More jobs at UKG Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. 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