📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company UKG 👥 Experience 3-5 years 🎓 Qualification Bachelor’s degree preferred 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹6–₹8 LPA 🏢 Industry Technology 🛠 Key Skills Technical Support Customer Service Troubleshooting Payroll and HR Systems UKG Pro Salesforce CRM Ticketing SQL MS SQL Case Documentation Product Support Representative II at UKG — Full Details & How to Apply UKG is seeking a Product Support Representative II in Pune, Maharashtra, India , where you'll engage with advanced payroll systems like UKG Pro and enhance customer satisfaction through technical support. This role is pivotal as the demand for skilled product support representatives continues to rise, reflecting the increasing reliance on technology for payroll and HR systems. The Product Support Representative II role is crucial in the technology sector, particularly as companies like UKG expand their offerings. With over 14,000 employees globally and more than 50,000 customers , UKG is at the forefront of transforming how businesses manage their payroll and HR systems, making this position essential for ensuring seamless operations and customer satisfaction. UKG is an employer that values innovation and customer service. Founded in 1990 , the company has established a significant market presence, providing cutting-edge solutions that enhance user experience. Working at UKG means being part of a culture that values collaboration and continuous improvement, making it an ideal environment for growth. We encourage 2023, 2024, 2025, 2026 graduates to apply, especially those with a Bachelor’s degree preferred and 3-5 years experience . This position offers a competitive salary ranging from ₹6–₹8 LPA , making it an attractive option for those looking to advance their careers in technology. In this role, you will gain hands-on experience with essential skills such as Technical Support , Customer Service , Troubleshooting , and working with SQL and Salesforce . These competencies will not only enhance your technical acumen but also open doors to various career paths in the tech industry, setting you apart from competitors. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Product Support Representative II at UKG is to deliver exceptional technical support for UKG Pro , ensuring clients receive timely and effective solutions to their inquiries. Provide technical support to clients using UKG Pro , ensuring accurate troubleshooting and resolution of payroll and HR system issues. Utilize Salesforce for CRM ticketing to track and manage customer inquiries effectively, enhancing service delivery. Collaborate with the Product Development team to relay customer feedback and improve product features based on user experiences. Analyze case documentation to identify trends and improve service delivery metrics, ensuring continuous improvement. Take ownership of escalated cases, ensuring timely resolution and high levels of customer satisfaction. Document all interactions and resolutions in the CRM system for future reference and training purposes. Engage with clients to troubleshoot payroll and HR system issues, providing clear and effective solutions to enhance user experience. In this role, you will foster an ownership culture, directly impacting client satisfaction and the overall success of UKG . Required Skills & Technical Competencies The ideal candidate for the Product Support Representative II role must possess a strong technical skill profile to effectively resolve client issues and enhance service quality. Technical Skills Technical Support — advanced — essential for resolving customer issues efficiently, requiring a depth of understanding of UKG Pro . Customer Service — advanced — critical for maintaining client relationships and ensuring satisfaction in a tech-driven environment. Troubleshooting — advanced — applied daily to diagnose and resolve issues with payroll systems, requiring analytical skills. SQL — intermediate — used to query databases for troubleshooting and reporting, essential for data-driven decision-making. Case Documentation — advanced — important for maintaining accurate records of customer interactions and resolutions. When showcasing these technical skills in your resume or interview, emphasize your hands-on experience with UKG Pro and Salesforce to demonstrate your capability. Eligibility Criteria This role is designed for candidates who meet specific educational and experiential qualifications to ensure effective technical support delivery. A Bachelor's degree in IT, Computer Science, or related fields is preferred. Eligible batches include 2023 to 2026 , allowing fresh graduates to enter the workforce. Experience requirement of 3-5 years in technical support roles is essential. A minimum academic performance of 60% is expected to ensure a solid understanding of technical concepts. Internships or projects related to CRM systems or technical support will be advantageous for applicants. Documentation & Portfolio Requirements Ensure your resume is formatted clearly, including your educational background, relevant experience, and specific technical skills related to UKG Pro and Salesforce . Pro tip: Highlight any direct experience with UKG Pro and Salesforce in your application to stand out as a strong candidate for this role. Salary for Product Support Representative II at UKG 💰 Compensation ₹6–₹8 LPA The advertised compensation for the Product Support Representative II role at UKG is ₹6–₹8 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Product Support Representative II Upskilling with the right resources significantly enhances your chances of selection for this specific role by aligning your skills with job requirements. Recommended Courses & Resources Technical Support — Essential for mastering troubleshooting and customer service skills. Salesforce — Familiarity with CRM tools is crucial for effective case documentation. SQL — Understanding databases enhances your ability to resolve technical issues. KodNest — Provides practical experience in technical support scenarios. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills for the technical support role. ❌ Neglecting specific examples of problem-solving — Include detailed instances from previous roles. ❌ Overlooking customer service experience — Emphasize achievements in client satisfaction. ❌ Submitting a generic cover letter — Address the specifics of the job in your application. ❌ Ignoring application instructions — Follow required documents and format closely. ❌ Underestimating the importance of follow-up — Express continued interest after applying. Before You Apply — Checklist ✅ Research UKG 's products and services to understand their market position. ✅ Update your resume to reflect relevant skills and experiences. ✅ Prepare a tailored cover letter that addresses the job specifics. ✅ Gather any necessary documents, such as transcripts or certifications. ✅ Review the application portal for specific submission guidelines. ✅ Practice common interview questions related to technical support. ✅ Set reminders for application deadlines to ensure timely submission. ✅ Follow up with the HR department after applying to express continued interest. Resume Tailoring & ATS Keywords for Product Support Representative II Optimizing your resume for ATS is crucial for ensuring it gets noticed for this role. ATS Keywords to Include Product Support Technical Support Customer Service Troubleshooting Payroll Systems UKG Pro Salesforce CRM Ticketing SQL Case Documentation Hybrid Work Full-Time Resume Tips for This Role Highlight your technical support experience, especially with payroll systems, to align with the job requirements. Emphasize customer service skills, showcasing any relevant achievements in client satisfaction. Include projects or internships that demonstrate your proficiency in SQL and CRM tools. Optimize your resume for ATS by incorporating keywords from the job description. Avoid including irrelevant work experience that does not pertain to technical support or customer service. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Do not include unrelated work experience that does not showcase your technical support or customer service skills. How to Apply for Product Support Representative II at UKG Apply Now — UKG Visit the UKG careers page and locate the Product Support Representative II job listing. Prepare your resume in PDF format, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, providing all requested information. After submission, expect a confirmation email regarding your application status. You can track your application status through the UKG careers portal. Applications reviewed on a rolling basis — early submission recommended. Apply Now — UKG NexisGrow.com does not charge any fees for job applications. UKG UKG was formed from the merger of Ultimate Software and Kronos in 2020 . Headquartered in Lowell, Massachusetts , the company boasts a global presence in over 100 countries with more than 14,000 employees . This extensive reach allows UKG to serve a diverse clientele across various industries. At the core of UKG 's offerings is UKG Pro , a leading cloud-based HR and payroll solution recognized for its user-friendly interface and robust analytics capabilities. Additionally, UKG Dimensions provides advanced workforce management solutions, ensuring organizations can optimize their labor costs and improve employee engagement. UKG has received multiple accolades for its workplace culture, including a spot on Glassdoor's 'Best Places to Work' list in 2021 . The company emphasizes employee satisfaction through structured training programs and mentorship opportunities, fostering a supportive environment for professional growth and development. Recently, UKG announced a significant investment in AI-driven analytics, aiming to enhance its product offerings and streamline HR processes. This forward-thinking approach reflects the company's commitment to innovation and staying ahead in the competitive technology landscape. For freshers in technology, UKG serves as a robust career launchpad, offering comprehensive training programs and hands-on experience in HR tech. With a focus on mentorship and skill development, new employees can quickly adapt and thrive in their roles, particularly in positions like Product Support Representative II . Company Details Industry Technology Location Pune, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 ukg.eightfold.ai Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Product Support Representative II at UKG? Eligibility Tap to expand + Answer Candidates with Bachelor’s degree preferred and 3-5 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Technical Support, Customer Service, Troubleshooting, Payroll and HR Systems, UKG Pro. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹6–₹8 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at UKG? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Technical Support, Customer Service, Troubleshooting, Payroll and HR Systems, UKG Pro. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Product Support Representative II interview? Preparation Tap to expand + Answer (1) Core concepts of Technical Support, Customer Service, Troubleshooting, Payroll and HR Systems, UKG Pro, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) UKG research, (5) Clear communication. ? What is the work culture like at UKG? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Tech jobs Latest Fresher jobs More jobs at UKG Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com