📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company Tieto Banktech 👥 Experience 4-6 years 🎓 Qualification Graduate in Computer Science, IT, or a related discipline preferred 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹5–₹8 LPA 🏢 Industry Technology 🛠 Key Skills Global Service Desk Incident Management Customer Support ITSM SLA Compliance Ticket Monitoring Escalation Management JIRA ServiceNow Jira Service Management Service Desk Specialist at Tieto Banktech — Full Details & How to Apply Tieto Banktech is seeking a Service Desk Specialist in Pune, Maharashtra, India , where you'll engage in global service desk operations and enhance customer support efficiency. This role is pivotal as the demand for skilled IT professionals in the service desk domain is rising, particularly in Pune, a tech hub. The importance of the Service Desk Specialist role in the technology sector cannot be overstated. As organizations increasingly rely on efficient IT service management, Tieto Banktech 's commitment to maintaining high standards in incident management and customer support positions it as a leader in the field. This role directly impacts customer satisfaction by ensuring timely incident resolution and maintaining SLA compliance. Tieto Banktech , founded in 1968 , boasts over 15,000 employees globally and specializes in technology solutions for the banking sector. The company’s focus on innovation and employee development makes it an attractive employer for those looking to grow in the IT support landscape. With a culture that emphasizes collaboration and continuous learning, Tieto Banktech is a notable player in the competitive Pune, Maharashtra, India jobs market. We encourage 2023, 2024, 2025, 2026 graduates with a Graduate in Computer Science, IT, or a related discipline preferred to apply. Candidates should have 4-6 years experience in relevant fields, with a competitive salary range of ₹5–₹8 LPA . This role is also fresher-friendly, offering a great entry point into the industry. In this position, you will gain hands-on experience with essential skills such as Global Service Desk , Incident Management , Customer Support , and tools like JIRA and ServiceNow . This exposure not only enhances your technical troubleshooting abilities but also opens doors to advanced roles in IT service management and customer support, paving the way for career progression in a thriving industry. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Service Desk Specialist at Tieto Banktech is essential for ensuring seamless technical support and incident resolution, directly impacting client satisfaction and operational efficiency. Monitor and manage incoming tickets using JIRA to ensure timely resolution of incidents while maintaining SLA compliance . Utilize ServiceNow for effective incident management, ensuring accurate tracking and reporting of service requests. Collaborate with cross-functional teams, including Development and QA, to escalate and resolve complex technical issues efficiently. Analyze ticket data to identify trends, aiming for a 20% reduction in resolution time and improved service desk performance metrics. Take ownership of escalated incidents, ensuring clear communication with stakeholders and providing timely updates throughout the resolution process. Document troubleshooting steps and solutions in the knowledge base to enhance team efficiency and improve customer support. Provide technical support to clients, resolving issues related to banking applications and ensuring a seamless user experience. This role fosters an ownership culture, allowing specialists to directly impact service quality and client satisfaction through proactive incident management. Required Skills & Technical Competencies The ideal candidate for the Service Desk Specialist role must possess a robust technical skill set to effectively manage incidents and enhance customer support. Technical Skills Global Service Desk — intermediate — essential for managing international client requests and ensuring consistent service delivery across regions. Incident Management — advanced — critical for prioritizing and resolving service disruptions effectively, impacting customer satisfaction. JIRA — advanced — used daily for ticket tracking and management, requiring familiarity with its functionalities and reporting features. ServiceNow — advanced — integral for managing IT service workflows, necessitating hands-on experience for effective incident resolution. Technical Troubleshooting — intermediate — vital for diagnosing and resolving client issues, evaluated through practical assessments during the hiring process. When showcasing these technical skills in your resume or interview, emphasize your hands-on experience and specific achievements related to each skill. Eligibility Criteria This role is designed for candidates with a strong technical background and a commitment to delivering exceptional customer support. A degree in Computer Science , IT , or related fields is preferred, providing foundational knowledge for this technical role. Eligible batches include 2023 to 2026 , allowing fresh graduates to apply and kickstart their careers in IT support. 4-6 years of experience is preferred, but freshers with relevant internships or projects may also be considered. A minimum academic performance of 60% is expected to ensure a strong grasp of technical concepts. Having a portfolio or GitHub showcasing relevant projects can provide an advantage in the selection process. Documentation & Portfolio Requirements Ensure your resume is well-structured, highlighting relevant skills and experiences, and include links to your portfolio or GitHub showcasing your projects. Pro tip: Tailor your application to highlight specific experiences with JIRA and ServiceNow to stand out in the selection process. Salary for Service Desk Specialist at Tieto Banktech 💰 Compensation ₹5–₹8 LPA The advertised compensation for the Service Desk Specialist role at Tieto Banktech is ₹5–₹8 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Service Desk Specialist Upskilling with the right resources significantly enhances your chances of selection for the Service Desk Specialist role by equipping you with essential skills and knowledge. Recommended Courses & Resources Global Service Desk — This course covers essential global service desk operations, crucial for the role. JIRA — Learn JIRA for effective incident management and ticket tracking. KodNest — Gain insights into technical troubleshooting, vital for customer support. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills and experiences specific to the Service Desk role. ❌ Neglecting to research Tieto Banktech — This can lead to uninformed interview responses. ❌ Overlooking the importance of soft skills — Demonstrate communication and teamwork in your application. ❌ Submitting a generic cover letter — Address the specific requirements of the job posting. ❌ Ignoring follow-up after application submission — Express continued interest in the role. ❌ Not preparing for technical questions — Be ready for inquiries related to incident management and troubleshooting. Before You Apply — Checklist ✅ Review the job description thoroughly to understand the role's requirements and responsibilities. ✅ Update your resume to reflect relevant skills and experiences tailored to the Service Desk Specialist position. ✅ Prepare a cover letter that highlights your interest in technology and customer support. ✅ Gather any necessary documents, such as transcripts or certificates, to support your application. ✅ Complete the online application form accurately, ensuring all fields are filled out correctly. ✅ Submit your application before the deadline to ensure consideration for the role. ✅ Set a reminder to check the application status after submission for follow-up. ✅ Research common interview questions related to IT support and prepare thoughtful responses. Resume Tailoring & ATS Keywords for Service Desk Specialist Optimizing your resume for ATS is crucial for ensuring it gets noticed for the Service Desk Specialist role. ATS Keywords to Include Service Desk Incident Management Customer Support ITSM SLA Compliance Ticket Monitoring Escalation Management JIRA ServiceNow Technical Troubleshooting Communication Reporting Resume Tips for This Role Highlight relevant technical skills, especially in ITSM tools like JIRA and ServiceNow. Emphasize any internships or projects related to customer support or technical troubleshooting. Include a portfolio link if applicable, demonstrating your problem-solving skills and technical knowledge. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experience that does not demonstrate your fit for the Service Desk Specialist role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including unrelated work experience that does not demonstrate your fit for the Service Desk Specialist role. How to Apply for Service Desk Specialist at Tieto Banktech Apply Now — Tieto Banktech Visit the Tieto Banktech careers page and locate the Service Desk Specialist job listing. Prepare your resume highlighting relevant skills and experiences before uploading. Fill out the application form accurately, ensuring all required fields are completed. After submission, expect a confirmation email regarding your application status. Track your application status through the provided portal link for updates. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Tieto Banktech NexisGrow.com does not charge any fees for job applications. Tieto Banktech Tieto Banktech was established in 1968 and is headquartered in Helsinki, Finland . With a significant presence in Pune, Maharashtra, India , the company employs over 3,000 professionals globally. Its operations span across Europe and Asia, providing innovative banking technology solutions to a diverse clientele. The company specializes in core banking systems and digital banking platforms, including Banking Cloud and Digital Banking Suite . These products are designed to enhance operational efficiency and customer engagement, catering to the evolving needs of financial institutions worldwide. Tieto Banktech has been recognized for its employee-friendly culture, boasting a Glassdoor rating of 4.2 . The company emphasizes work-life balance and professional development, offering programs such as mentorship and continuous learning opportunities to foster employee growth. Recently, Tieto Banktech announced a strategic partnership with a leading fintech company to enhance its digital banking offerings. This initiative reflects the company's focus on innovation and its commitment to staying ahead in the rapidly evolving banking technology landscape. For freshers in technology, Tieto Banktech serves as a robust career launchpad. The company provides exposure to cutting-edge banking technologies and offers mentorship programs that equip new employees with the skills necessary for success in the tech industry. Company Details Industry Technology Location Pune, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 jobs.smartrecruiters.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Service Desk Specialist at Tieto Banktech? Eligibility Tap to expand + Answer Candidates with Graduate in Computer Science, IT, or a related discipline preferred and 4-6 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Global Service Desk, Incident Management, Customer Support, ITSM, SLA Compliance. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹5–₹8 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Tieto Banktech? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Global Service Desk, Incident Management, Customer Support, ITSM, SLA Compliance. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Service Desk Specialist interview? Preparation Tap to expand + Answer (1) Core concepts of Global Service Desk, Incident Management, Customer Support, ITSM, SLA Compliance, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Tieto Banktech research, (5) Clear communication. ? What is the work culture like at Tieto Banktech? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Tech jobs Latest Fresher jobs More jobs at Tieto Banktech Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com