📋 Job Details at a Glance 📍 Location Noida, Uttar Pradesh, India 🏢 Company TELUS Digital 👥 Experience Fresher 🎓 Qualification Graduate 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹3.2–4.99 LPA (Employer Provided) 🏢 Industry Technology 🛠 Key Skills ISP WiFi Router Modem Technical Support Executive at TELUS Digital — Full Details & How to Apply TELUS Digital is seeking a Technical Support Executive in Noida, Uttar Pradesh, India , where freshers can gain invaluable experience in troubleshooting ISP and networking issues. This role is an excellent entry point for those looking to build a career in technology, offering structured training and mentorship. The demand for Technical Support Executive jobs is surging as companies like TELUS Digital prioritize customer satisfaction and service reliability. As technology evolves, the need for skilled professionals who can resolve technical issues efficiently becomes increasingly critical, making this role essential in the tech sector. TELUS Digital , founded in 2013 , has grown to employ over 1,000 professionals and specializes in delivering innovative digital solutions across various industries. This growth reflects the company’s dedication to quality and positions it as a key player in the technology sector, making it an attractive employer for aspiring technical support professionals. This position is ideal for 2024, 2025, 2026 graduates who are Graduates with Fresher experience . The role offers a competitive salary ranging from ₹3.2–4.99 LPA (Employer Provided) , making it a lucrative opportunity for those starting their careers in technology. As a Technical Support Executive , you will gain hands-on experience with essential skills such as ISP , WiFi , Router , and Modem technologies. This role not only enhances your technical expertise but also opens doors to advanced positions in the tech industry, setting you apart from peers in similar roles. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Technical Support Executive at TELUS Digital is to ensure seamless internet connectivity for customers by diagnosing and resolving technical issues effectively. Diagnose and resolve ISP issues using diagnostic tools to minimize downtime for customers, ensuring a reliable internet experience. Provide support for WiFi connectivity issues, utilizing troubleshooting techniques to enhance user satisfaction and connectivity. Collaborate with the engineering team to escalate unresolved technical issues, ensuring timely resolutions and improved service quality. Monitor and report on customer satisfaction metrics, using data to identify areas for service delivery improvement. Create knowledge base articles to streamline support processes, enhancing the efficiency of the technical support team. Document customer interactions and technical solutions for future reference, contributing to the team's knowledge repository. Assist customers in troubleshooting modem and router configurations, ensuring optimal device performance and connectivity. Taking ownership of customer issues directly impacts their experience, fostering a culture of accountability and continuous improvement within the team. Required Skills & Technical Competencies The skill profile for the Technical Support Executive role emphasizes a blend of technical and interpersonal skills essential for effective customer support. Technical Skills ISP — Entry — Used to diagnose internet-related issues and provide effective solutions to customers. WiFi — Entry — Essential for troubleshooting connectivity problems, directly impacting customer satisfaction. Router — Entry — Utilized daily to assist customers in configuring their devices for optimal performance. Modem — Entry — Important for guiding customers through setup and troubleshooting processes. Ticketing Systems (e.g., Zendesk, Freshdesk) — Entry — Beneficial for managing customer inquiries and tracking support requests. Soft Skills & Professional Competencies Strong communication skills — Vital for explaining technical concepts clearly to non-technical users. Problem-solving abilities — Essential for diagnosing issues and providing effective solutions promptly. Attention to detail — Important for documenting customer interactions accurately and thoroughly. Customer-focused mindset — Critical for ensuring a positive experience and high satisfaction levels. Good to Have (Bonus Skills) Knowledge of networking protocols — Unlocks deeper troubleshooting capabilities in this role. Experience with CRM software — Enhances service efficiency and customer relationship management. Basic programming skills — Can aid in automating repetitive tasks, improving workflow. When showcasing these skills in your resume or interview, emphasize specific examples of how you have applied them in practical scenarios. Eligibility Criteria This role is designed for fresh graduates eager to start their careers in the technology sector. Candidates must hold a graduate degree in any stream, providing a foundational understanding of problem-solving. Eligible batches include 2024 , 2025 , and 2026 , allowing fresh graduates to apply early. No prior experience is required, making this role ideal for freshers. A minimum academic performance of 60% is preferred to ensure a strong knowledge base. Internship experience in technical support or related fields can be advantageous for applicants. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant skills, and any internship experiences that highlight your technical support capabilities. Pro tip: Tailor your application to highlight your technical skills and any relevant coursework or projects that demonstrate your readiness for this role. Salary for Technical Support Executive at TELUS Digital 💰 Compensation ₹3.2–4.99 LPA (Employer Provided) The advertised compensation for the Technical Support Executive role at TELUS Digital is ₹3.2–4.99 LPA (Employer Provided) . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at TELUS Digital The selection process for the Technical Support Executive role is designed to assess both technical skills and cultural fit within the company. 1 Online Aptitude Test — 60 minutes, assessing logical reasoning and basic technical knowledge. 2 Technical Interview — focusing on ISP, WiFi, and networking concepts, including 3-4 specific problem-solving scenarios. 3 HR Interview — evaluating cultural fit and behavioral competencies through situational questions. 4 Offer Discussion — typically within one week of the last interview. Topic-wise Preparation Guide Round 1: Online Aptitude Test Logical reasoning — essential for problem-solving in technical support — Khan Academy Basic networking concepts — foundational knowledge for troubleshooting — GeeksForGeeks Customer service scenarios — understanding user needs is crucial — MindTools Technical terminology related to ISP and WiFi — familiarity with industry language — W3Schools Round 2: Technical Interview ISP troubleshooting techniques — depth in diagnosing internet issues — freeCodeCamp WiFi configuration best practices — understanding setup and security — Udemy Router and modem functionalities — knowledge of device operations — YouTube Customer interaction strategies — effective communication with users — LinkedIn Learning Problem-solving methodologies — structured approaches to resolving issues — HackerRank Round 3: HR Interview Behavioral questions using the STAR method — preparing for situational responses — GeeksForGeeks Conflict resolution scenarios — demonstrating problem-solving under pressure — MindTools Technical deep-dive into ISP and networking — showcasing expertise in the field — freeCodeCamp Timeline & Expectations The entire selection process typically spans 2-3 weeks from application submission to offer discussion. Prepare thoroughly for each round, focusing on both technical skills and cultural fit to align with TELUS Digital 's values. Expected Interview Questions for Technical Support Executive at TELUS Digital These questions are based on the role's actual tech stack and responsibilities. Technical Questions How do you troubleshoot a WiFi connectivity issue? What steps would you take to resolve a modem configuration problem? Explain the difference between a router and a modem. What are common ISP issues and how would you address them? How do you prioritize multiple customer inquiries? Describe a time you successfully resolved a technical issue. Behavioral Questions Describe a situation where you had to explain a technical concept to a non-technical person. How do you handle difficult customers? Give an example of a time you worked in a team to solve a problem. What motivates you to work in technical support? Role-Specific Questions What do you understand about the role of a Technical Support Executive? How would you approach learning new technologies in this role? What do you think is the most important skill for a Technical Support Executive? Structure your answers using the STAR method to clearly demonstrate your thought process and problem-solving abilities. Resume Tailoring & ATS Keywords for Technical Support Executive Optimizing your resume for ATS is crucial for standing out in the application process. ATS Keywords to Include Technical Support ISP WiFi Router Modem Customer Service Troubleshooting Networking Problem-Solving Communication Technical Knowledge Documentation Resume Tips for This Role Highlight any technical support internships or projects relevant to this role. Emphasize communication skills, especially in explaining technical concepts. Include any coursework or certifications related to networking or IT. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experience that does not showcase relevant skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include irrelevant personal information or experiences that do not relate to the technical support field. 7-Day Preparation Roadmap for Technical Support Executive Interview This roadmap is tailored to the JD requirements and focuses on essential skills. Day 1-2: Study basic networking concepts using online resources like Cisco Networking Academy. Day 3-4: Practice troubleshooting ISP issues through simulations or labs. Day 5-6: Focus on customer service best practices using role-playing scenarios. Day 7: Conduct a mock interview and finalize your resume based on company research. Recommended Resources Khan Academy GeeksForGeeks freeCodeCamp HackerRank Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Neglecting to tailor the resume to highlight relevant skills for technical support — ensure your resume aligns with the job description. ❌ Failing to prepare for behavioral questions that assess customer service skills — practice using the STAR method. ❌ Overlooking the importance of understanding the company's products and services — research TELUS Digital thoroughly. ❌ Not practicing technical troubleshooting scenarios before the interview — engage in hands-on simulations. ❌ Ignoring the significance of soft skills in a technical support role — highlight your communication abilities. ❌ Submitting applications without proofreading for errors — always review your documents for clarity and correctness. Before You Apply — Checklist ✅ Research TELUS Digital 's services and recent news before applying. ✅ Tailor your resume to match the job description and required skills. ✅ Prepare for common interview questions specific to technical support. ✅ Gather any necessary documents, such as transcripts or certifications. ✅ Ensure your LinkedIn profile is updated and reflects your skills. ✅ Practice troubleshooting scenarios to demonstrate your technical abilities. ✅ Reach out to current or former employees for insights about the company. ✅ Set reminders for application deadlines and follow-up actions. About TELUS Digital TELUS Digital , established in 2013 , is headquartered in Toronto, Canada , and has a significant presence in Noida, Uttar Pradesh, India . With over 1,500 employees globally, the company focuses on innovative digital solutions that cater to various sectors, enhancing customer engagement and operational efficiency. The core offerings of TELUS Digital include advanced digital platforms such as TELUS Health and TELUS Agriculture , which streamline processes and improve customer interactions. These platforms leverage cutting-edge technologies to deliver tailored solutions that meet the unique needs of clients across industries. TELUS Digital has received a 4.2-star rating on Glassdoor , reflecting its supportive work culture and commitment to employee development. The company actively promotes various employee programs, including mentorship initiatives and continuous learning opportunities, fostering a collaborative environment that encourages growth. Recently, TELUS Digital announced a strategic partnership with a leading cloud service provider to enhance its cloud offerings. This initiative underscores the company's dedication to remaining at the forefront of technology and expanding its service capabilities in the digital landscape. For freshers in technology, TELUS Digital serves as a robust career launchpad. The company provides access to industry leaders and exposure to innovative technologies, equipping new employees with the skills and knowledge necessary to thrive in their careers. Why Join TELUS Digital as Technical Support Executive? As a Technical Support Executive at TELUS Digital , you will gain invaluable experience in troubleshooting ISP and networking issues, utilizing advanced diagnostic tools that enhance your technical skill set. Hands-On Experience — Work directly with WiFi , routers , and modems , gaining practical knowledge that is essential for your career. Customer Service Excellence — Learn best practices in a 24×7 operational environment, crucial for advancing your career in technology. Career Advancement — After 1-2 years, explore potential career paths in network administration or customer success management, tailored to your interests. Collaborative Culture — Engage in a workplace that promotes teamwork and knowledge sharing, enhancing your professional network. Vibrant Lifestyle — Located in Noida , enjoy access to tech hubs and networking opportunities that enrich your career journey. According to NexisGrow.com, a role as a Technical Support Executive at TELUS Digital not only enhances your technical skills but also positions you for future growth in a rapidly evolving industry. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Technical Support Executive at TELUS Digital? Eligibility Tap to expand + Answer Candidates with Graduate and Fresher experience are eligible. Eligible batches: 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: ISP, WiFi, Router, Modem. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹3.2–4.99 LPA (Employer Provided). Final offer depends on skills, experience, and interview performance. ? What is the interview process at TELUS Digital? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: ISP, WiFi, Router, Modem. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Technical Support Executive interview? Preparation Tap to expand + Answer (1) Core concepts of ISP, WiFi, Router, Modem, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) TELUS Digital research, (5) Clear communication. ? What is the work culture like at TELUS Digital? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Noida Browse all Tech jobs Latest Fresher jobs More jobs at TELUS Digital Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com