📋 Job Details at a Glance 📍 Location Bengaluru, India 🏢 Company TCS 👥 Experience 3-7 years 🎓 Qualification Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Technology 🛠 Key Skills Quality Analysis Process Validation Customer Service Business Process Services Training Delivery QA cum Trainer at TCS — Full Details & How to Apply TCS is seeking a QA cum Trainer in Bengaluru, India , where candidates will perform quality analysis and training delivery in business process services . This role offers direct involvement in process validation and customer service training, supporting operational quality standards within TCS ’s business process services division. The QA cum Trainer role ensures consistency in service delivery by validating business processes and delivering training to team members on quality standards. Responsibilities include conducting quality analysis , validating process workflows, and delivering training sessions on customer service and business process services . These activities are critical for maintaining service quality and ensuring team alignment with operational protocols. TCS recruitment for this position emphasizes quality analysis and training delivery within business process services . The role is part of TCS ’s structured approach to service delivery, with a focus on technical qualifications and demonstrated shipping experience. The company is known for its commitment to quality and customer service in technology solutions, as reflected in the job posting. 2023, 2024, 2025, 2026 graduates with relevant technical qualification and demonstrated shipping experience and 3-7 years experience are eligible. The salary for this position is Not Disclosed . Candidates will gain hands-on experience in Quality Analysis , Process Validation , Customer Service , Business Process Services , and Training Delivery . This role builds foundational skills in quality assurance and training, offering a pathway to progression in technical operations and service delivery roles within the technology industry. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: No NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Search for QA cum Trainer jobs in Bengaluru, India jobs and explore TCS recruitment opportunities with clear eligibility and on-site work mode. Apply online to access the next phase of the hiring process. Job Role & Responsibilities The QA cum Trainer at TCS ensures quality analysis in business process services and delivers structured training delivery to operational teams, directly impacting customer service outcomes and process validation compliance. Conduct quality analysis using quality analysis frameworks to evaluate process adherence in business process services operations. Deliver training sessions on customer service and quality analysis using standardized scripts and real-time client interaction scenarios. Collaborate with operations teams to validate process validation workflows and identify gaps in business process services delivery. Monitor performance metrics such as first-call resolution rate and customer satisfaction score to assess service quality and training impact. Maintain updated documentation of quality standards , training materials , and process validation checklists for audit compliance. Support development of training programs focused on quality analysis and customer service competencies for team onboarding. Troubleshoot quality-related issues by applying process validation protocols and providing customer-facing support during service escalations. Review training outcomes against customer service KPIs to validate effectiveness and refine business process services delivery models. This role requires direct ownership of quality analysis outputs, process validation outcomes, and training delivery performance, with measurable impact on customer service and business process services efficiency. Required Skills & Technical Competencies The role demands a clear technical profile centered on quality analysis , process validation , customer service , business process services , and training delivery — all applied in operational environments. Technical Skills Quality Analysis — intermediate — used to evaluate process adherence in business process services using defined quality checklists and defect tracking tools. Process Validation — intermediate — applied to confirm compliance of workflows with quality standards through documented validation reports and audit trails. Customer Service — intermediate — used to interpret client feedback and deliver training on service-level metrics like first-call resolution rate . Business Process Services — intermediate — required to understand operational workflows and quality benchmarks in customer service and process validation contexts. Training Delivery — intermediate — applied to design and conduct structured sessions using training materials and performance evaluation rubrics. When showcasing these skills, emphasize specific tools like quality checklists , process validation reports , and training materials used in real projects or internships. Eligibility Criteria This role is designed for candidates with a relevant technical qualification , 3–7 years of experience , and a background in quality analysis or business process services . Must hold a relevant technical qualification such as B.Tech, B.Sc, or diploma in Engineering, IT, or Business Process Management. Eligible batches are 2023, 2024, 2025, and 2026 only. Minimum of 3 years of hands-on experience in quality assurance, training, or business process operations is required. No specified CGPA threshold, but academic performance must demonstrate competence in technical or process-oriented subjects. Must have demonstrated experience in quality analysis or customer service through internships, projects, or work experience. Portfolio must include documented examples of process validation reports, training materials, or quality assessment outputs. Documentation & Portfolio Requirements Your resume must include a clear section on quality analysis activities, training delivery sessions, and process validation outcomes with measurable results. Include one real-world example of a quality analysis report or a training session you delivered, showing how you improved a customer service metric or validated a business process service workflow. Salary for QA cum Trainer at TCS 💰 Compensation Not Disclosed The advertised compensation for the QA cum Trainer role at TCS is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for QA cum Trainer Upskilling with the right resources significantly enhances your chances of being selected for the QA cum Trainer role at TCS . Recommended Courses & Resources Process Validation — This course provides essential knowledge on validating processes, crucial for quality analysis . KodNest — Offers practical training in quality assurance methodologies relevant to the role. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Applying without demonstrating experience in quality analysis — Ensure to provide specific examples. ❌ Using a generic resume — Tailor it to the job description's responsibilities. ❌ Listing technologies without context — Show where they were applied in previous roles. ❌ Ignoring the experience requirement — This role is not suitable for freshers. ❌ Adding unrelated skills or unsupported claims — Focus on relevant experiences. ❌ Failing to verify the official Apply URL — Always check the job details before submission. Before You Apply — Checklist ✅ Confirm the job title, company, location, work mode, and experience requirement. ✅ Check that the candidate meets the supplied qualification criteria. ✅ Verify eligibility against the supplied eligible batches and experience requirement. ✅ Add relevant supplied JD keywords naturally to the resume. ✅ Highlight projects or experience related to the supplied technologies and responsibilities. ✅ Remove unsupported technologies, achievements, or experience claims. ✅ Open and verify the supplied Apply URL before submitting the application. ✅ Save the job details, application date, and role-specific resume version for tracking. Resume Tailoring & ATS Keywords for QA cum Trainer Optimizing your resume for ATS is crucial for the QA cum Trainer role at TCS . ATS Keywords to Include Quality Analysis Process Validation Customer Service Business Process Services Training Delivery Quality Analyst Operational Improvement Performance Monitoring Documentation Troubleshooting Support Training Resume Tips for This Role Highlight your experience in quality analysis prominently on your resume. Showcase any relevant training delivery or customer service experience. Include projects or experiences related to quality assurance or business process services . Use exact keywords from the job description to align with ATS requirements. Avoid adding unsupported claims or unrelated experiences that cannot be substantiated. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including unrelated skills or unsupported claims in your resume for this role. How to Apply for QA cum Trainer at TCS Apply Now — TCS Open the official Apply URL and confirm the job title and company is correct. Prepare a resume aligned with the required skills, responsibilities, qualifications, and experience. Complete the official application form accurately and avoid unsupported claims. Submit the application and save the confirmation or application reference if provided. Record the application date and monitor the official company portal or registered email for updates. Applications reviewed on rolling basis — early submission recommended. Apply Now — TCS NexisGrow.com does not charge any fees for job applications. TCS TCS is a technology company based in Bengaluru, India offering on-site roles in the technology industry. This QA cum Trainer position supports business process services and quality standards through direct collaboration with customers and operations teams. The team ensures quality standards are met through Quality Analysis , Process Validation , and Customer Service . Responsibilities include evaluating processes and delivering training to maintain consistent service quality across operations. This role supports TCS ’s focus on Business Process Services by applying quality analysis and training delivery to real-world customer interactions. It enables early-career professionals to gain hands-on experience in quality and training within a technology environment. The role provides early-career exposure to Quality Analysis and Training Delivery , key skills in technology-driven business processes. These competencies build a strong foundation for future roles in quality and service delivery. Company Details Industry Technology Location Bengaluru, India Connect With Us Careers Apply Now Website 🔗 ibegin.tcsapps.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for this role? Eligibility Tap to expand + Answer Candidates with a relevant technical qualification and 3-7 years of experience from the eligible batches of 2023, 2024, 2025, and 2026 can apply. ? What technical skills are most important for this role? Skills Tap to expand + Answer Quality Analysis, Process Validation, Customer Service, and Training Delivery are crucial for this role. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary Display is 'Not Disclosed'. ? What should I expect after applying? Hiring Process Tap to expand + Answer The exact hiring stages are not specified in the job posting. ? How should I prepare for the interview? Preparation Tap to expand + Answer Review quality analysis methodologies, understand training delivery techniques, prepare examples of customer service experiences, familiarize yourself with business process services, and practice troubleshooting scenarios. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite, based in Bengaluru, India. ? What career exposure can this role provide? Growth Tap to expand + Answer The role offers exposure to quality analysis and training delivery, essential skills for career advancement in technology and business process services. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Emphasize skills in Quality Analysis, Process Validation, Customer Service, and any relevant training or operational experience. ? Is there a last date to apply? Application Tap to expand + Answer Not specified in the job posting. ? Is there a probation period? Probation Tap to expand + Answer Not specified in the job posting. ? What is the work environment like for this role? Culture Tap to expand + Answer The role involves collaboration with operations teams and customers to ensure quality standards are met. ? Can freshers apply for this role? Fresher Tap to expand + Answer No, this role requires 3-7 years of experience. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Tech jobs Latest Fresher jobs More jobs at TCS Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com