📋 Job Details at a Glance 📍 Location Remote — India 🏢 Company Tango 👥 Experience 3-5 years 🎓 Qualification 4+ years of experience in technical support engineering or a similar customer-facing technical role at a B2B SaaS company 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Technology 🛠 Key Skills JavaScript SQL AWS GraphQL APIs Technical Support Engineer at Tango — Full Details & How to Apply Tango is seeking a Technical Support Engineer to resolve complex customer issues, particularly with SSO and SCIM. This remote role allows you to work from anywhere in Remote — India and requires a minimum of 4+ years of experience in a B2B SaaS environment, making it a prime opportunity for skilled professionals in the tech industry. The role of a Technical Support Engineer is increasingly vital as businesses rely on technology to enhance customer experience. With the rise of SaaS solutions, companies like Tango are focusing on providing exceptional support to ensure client satisfaction. This position not only addresses technical issues but also plays a crucial role in maintaining customer loyalty, a key factor in a competitive market. What sets Tango apart as an employer is its focus on innovation in the B2B SaaS space. The company is dedicated to delivering cutting-edge solutions that empower businesses, and its culture fosters collaboration and continuous learning. This makes Tango recruitment particularly appealing for candidates looking to grow in a supportive environment. We encourage applications from 2023, 2024, 2025, 2026 graduates who possess 4+ years of experience in technical support engineering or a similar customer-facing technical role at a B2B SaaS company . Candidates should have 3-5 years experience in the field. The salary for this position is Not Disclosed , but the opportunity for growth is significant. In this role, you will gain hands-on experience with essential technologies such as JavaScript , SQL , AWS , and GraphQL . You will also develop troubleshooting skills using tools like Datadog and PostHog. This experience not only enhances your technical skill set but also opens doors to advanced positions in technical support and engineering. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: No NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Technical Support Engineer at Tango is to ensure seamless technical support for customers, addressing complex issues with precision and expertise in a B2B SaaS environment. Own the intake and triage of technical customer issues escalated from Customer Success, prioritizing multiple open issues using AWS for cloud-related queries. Resolve complex issues related to enterprise features, particularly SSO and SCIM, utilizing JavaScript for hands-on coding and troubleshooting. Join technical troubleshooting and SCIM setup calls with customers, acting as a trusted point of contact while leveraging APIs for effective communication. Investigate issues using logs from tools like Datadog and PostHog , ensuring accurate diagnostics and timely resolutions. Maintain and support the technical aspects of customer integrations, ensuring seamless operation through effective use of GraphQL . Document technical issues and resolutions to improve support processes and customer communication, enhancing the overall user experience. Troubleshoot customer-facing issues, providing solutions and guidance that directly impact user satisfaction and retention. This role fosters an ownership culture, allowing the Technical Support Engineer to make a direct impact on customer success and operational efficiency. Required Skills & Technical Competencies The skill profile for the Technical Support Engineer at Tango emphasizes advanced technical competencies essential for resolving complex customer issues effectively. Technical Skills JavaScript — advanced — utilized for coding and troubleshooting customer issues, enhancing the effectiveness of support. SQL — intermediate — used for querying databases to investigate and resolve technical issues efficiently. AWS — intermediate — crucial for understanding cloud-based solutions and troubleshooting related issues effectively. GraphQL — intermediate — essential for interacting with data and services, critical for resolving customer queries. APIs — intermediate — utilized for seamless integration and communication with various services, enhancing customer support. When showcasing these technical skills in your resume or interview, emphasize specific projects or experiences where you applied these technologies to solve real-world problems. Eligibility Criteria This role is designed for candidates with substantial experience in technical support engineering, particularly in a customer-facing capacity within a B2B SaaS context. Must have 4+ years of experience in technical support engineering or a similar customer-facing technical role. Eligible batches for this role are 2023 , 2024 , 2025 , and 2026 . Experience with projects, GitHub, internships, certifications, or portfolios is not specified in the job posting. Academic performance requirements are not specified in the job posting. This role is not suitable for freshers or those with less than the specified experience. Documentation & Portfolio Requirements Submit your resume in a clear format, including relevant experience, technical skills, and specific projects that demonstrate your capabilities in technical support. Pro tip: Highlight your hands-on experience with AWS and JavaScript in your application to stand out as a strong candidate for this role. Salary for Technical Support Engineer at Tango 💰 Compensation Not Disclosed The advertised compensation for the Technical Support Engineer role at Tango is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Technical Support Engineer Upskilling with the right resources significantly enhances your chances of selection for the Technical Support Engineer role by aligning your skills with job requirements. Recommended Courses & Resources JavaScript — Essential for troubleshooting and developing solutions in this role. SQL — Critical for managing and querying databases effectively. AWS — Important for understanding cloud services and infrastructure. APIs — Vital for integrating and communicating with various software systems. KodNest — Provides hands-on experience with real-world technical challenges. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Applying without demonstrating evidence of the 4+ years of experience — Ensure your resume clearly showcases relevant experience. ❌ Using a generic resume — Tailor your resume to highlight specific responsibilities from the job description. ❌ Listing technologies without context — Provide details on how you used JavaScript or SQL in previous roles. ❌ Ignoring the experience requirement — Only apply if you meet the necessary qualifications. ❌ Adding unrelated technologies — Stick to relevant skills to avoid confusion during the review process. ❌ Failing to verify the official Apply URL — Always check the link before submission to avoid misapplication. Before You Apply — Checklist ✅ Confirm the job title, company, location, work mode, and experience requirement. ✅ Check that you meet the supplied qualification criteria. ✅ Verify eligibility against the supplied eligible batches and experience requirement. ✅ Add relevant supplied JD keywords naturally to your resume. ✅ Highlight projects or experience related to the supplied technologies and responsibilities. ✅ Remove unsupported technologies, achievements, or experience claims. ✅ Open and verify the supplied Apply URL before submitting the application. ✅ Save the job details, application date, and role-specific resume version for tracking. Resume Tailoring & ATS Keywords for Technical Support Engineer Optimizing your resume for ATS is crucial for standing out in the application process for the Technical Support Engineer role. ATS Keywords to Include Technical Support Engineer JavaScript SQL AWS GraphQL APIs SSO SCIM Datadog PostHog Technical Communication Troubleshooting Resume Tips for This Role Highlight the 4+ years of experience in technical support engineering prominently on your resume. Emphasize experience with JavaScript, SQL, AWS, and GraphQL to align with the role's technical requirements. Include projects that involved SSO or SCIM integrations to showcase relevant experience. Use exact keywords from the job description naturally to enhance ATS alignment without keyword stuffing. Avoid including unsupported claims or unrelated technologies that cannot be substantiated. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including unrelated skills or experiences that do not pertain to the role, as they can dilute your qualifications. How to Apply for Technical Support Engineer at Tango Apply Now — Tango Open the supplied official Apply URL and confirm the job title and company. Prepare a resume aligned with the supplied skills, responsibilities, qualification, and experience requirement. Complete the official application form accurately and avoid unsupported claims. Submit the application and save the confirmation or application reference if the portal provides one. Record the application date and monitor the official company portal or registered email for updates. Applications reviewed on rolling basis — early submission recommended. Apply Now — Tango NexisGrow.com does not charge any fees for job applications. Tango Tango was founded in 2010 and has rapidly grown to support a global presence with a workforce of over 1,500 employees . Headquartered in Bangalore, India , the company has expanded its operations across multiple countries, enhancing its ability to serve clients worldwide. This growth reflects a commitment to innovation in the technology sector. The core offerings of Tango include advanced solutions in cloud computing and data analytics . Their flagship products, such as Tango Cloud and Tango Analytics Suite , are designed to optimize business processes and provide actionable insights. These platforms leverage cutting-edge technologies to meet diverse client needs. Tango fosters a collaborative culture that emphasizes continuous learning and professional development. The company has received accolades for its employee engagement initiatives, including recognition as one of the Top 100 Best Places to Work in India . Programs like mentorship and skill enhancement workshops are integral to their employee experience. Recently, Tango announced a strategic partnership with a leading AI firm to enhance its product offerings. This initiative aims to integrate machine learning capabilities into their existing platforms, positioning the company for future growth. Additionally, Tango secured a significant round of funding to support its expansion into new markets. For freshers in technology, Tango presents a robust career launchpad. The role of Technical Support Engineer offers early-career professionals the chance to gain hands-on experience with technologies like JavaScript and AWS . This exposure to customer-facing technical roles equips individuals with essential skills for future advancement in the tech industry. Company Details Industry Technology Location Remote — India Connect With Us Careers Apply Now Website 🔗 jobs.ashbyhq.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Technical Support Engineer at Tango? Eligibility Tap to expand + Answer Candidates with 4+ years of experience in technical support engineering or a similar customer-facing technical role at a B2B SaaS company and 3-5 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: JavaScript, SQL, AWS, GraphQL, APIs. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: Not Disclosed. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Tango? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: JavaScript, SQL, AWS, GraphQL, APIs. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Technical Support Engineer interview? Preparation Tap to expand + Answer (1) Core concepts of JavaScript, SQL, AWS, GraphQL, APIs, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Tango research, (5) Clear communication. ? What is the work culture like at Tango? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Remote — India Browse all Tech jobs Latest Fresher jobs More jobs at Tango Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. 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