📋 Job Details at a Glance 📍 Location Gurugram, Haryana, India 🏢 Company SOTI 👥 Experience 0-2 years 🎓 Qualification Degree or diploma in Computer Networking, Information Technology, Computer Science or a related technical field 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹4–7 LPA (estimated) 🏢 Industry Technology 🛠 Key Skills Technical support Application troubleshooting Computer networking OSI model Firewalls Network protocols Subnetting Issue resolution Technical Support Specialist – Level 1 at SOTI — Full Details & How to Apply SOTI is seeking a Technical Support Specialist – Level 1 in Gurugram, Haryana, India , where freshers can kickstart their careers in technology with a competitive salary and hands-on experience. This role is ideal for those looking to enter the tech industry and gain valuable skills in a growing field. The demand for Technical Support Specialist – Level 1 jobs is on the rise as companies increasingly rely on technology solutions. At SOTI , this position is crucial for enhancing customer satisfaction by resolving technical issues swiftly, ensuring users can effectively utilize SOTI's mobile device management (MDM) applications . SOTI is a leader in mobile device management solutions, having been founded in 1982 and employing over 500 professionals globally. The company fosters a culture of innovation and collaboration, making it an attractive employer for those in the tech sector. We encourage 2022, 2023, 2024, 2025 graduates with a Degree or diploma in Computer Networking, Information Technology, Computer Science or a related technical field to apply. Candidates should have 0-2 years experience and can expect a salary of ₹4–7 LPA (estimated) . This role offers exposure to essential skills such as technical support , application troubleshooting , and knowledge of network protocols and the OSI model . Working at SOTI opens doors to career advancement in a tech-driven environment, setting you apart from peers in similar roles. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Technical Support Specialist – Level 1 at SOTI is to deliver exceptional post-sales support, ensuring customers effectively utilize SOTI's MDM applications for optimal performance. Provide post-sales support via phone and email, utilizing SOTI's MDM applications to ensure timely resolution of customer issues. Diagnose customer issues related to firewalls and network protocols , leveraging your knowledge of the OSI model for structured troubleshooting. Collaborate with development and product teams to reproduce technical environments across various devices, enhancing your application troubleshooting skills. Maintain a record of customer interactions and issue resolutions, aiming for a 95% customer satisfaction rate through effective issue resolution . Identify recurring issues and suggest improvements to internal processes, demonstrating initiative in enhancing technical support . Document troubleshooting steps and solutions in the knowledge base, contributing to team training and future reference. Engage directly with clients to understand their technical challenges, providing tailored solutions that leverage your computer networking expertise. Ownership of customer satisfaction and proactive problem-solving directly impacts SOTI's reputation and client retention, making this role crucial for success. Required Skills & Technical Competencies The ideal candidate for the Technical Support Specialist – Level 1 role at SOTI must possess a robust technical skill set to effectively address customer needs. Technical Skills Technical support — entry — essential for resolving customer issues effectively, requiring a foundational understanding of troubleshooting techniques. Application troubleshooting — entry — critical for diagnosing issues with SOTI's MDM applications , ensuring users can operate smoothly. Computer networking — entry — used daily to understand and resolve connectivity issues, requiring familiarity with network protocols . Knowledge of the OSI model — entry — helps in diagnosing network-related problems, ensuring a structured approach to troubleshooting. Experience with SQL — entry — beneficial for understanding backend issues that may affect application performance. When showcasing these technical skills in your resume or interview, emphasize specific experiences or projects that demonstrate your proficiency and problem-solving abilities. Eligibility Criteria This role is designed for recent graduates with a strong technical foundation in relevant fields, eager to start their career in technical support. Candidates must hold a degree or diploma in Computer Networking , Information Technology , or Computer Science . Eligible batches include 2022 , 2023 , 2024 , and 2025 , allowing recent graduates to apply. While 1-2 years of experience is preferred, freshers with strong technical knowledge are encouraged to apply. A minimum academic performance of 60% is preferred to ensure a solid understanding of technical concepts. Internships or projects related to technical support or networking will be advantageous for applicants. Documentation & Portfolio Requirements Submit your resume in PDF format, including your educational background, relevant projects, and any internships related to technical support or networking . Pro tip: Highlight any hands-on experience with SOTI's MDM applications or similar technologies to stand out in your application. Salary for Technical Support Specialist – Level 1 at SOTI 💰 Compensation ₹4–7 LPA (estimated) The advertised compensation for the Technical Support Specialist – Level 1 role at SOTI is ₹4–7 LPA (estimated) . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Technical Support Specialist – Level 1 Upskilling with the right resources significantly enhances your chances of selection for this role by equipping you with essential skills and knowledge. Recommended Courses & Resources Technical support — This course covers the fundamentals of technical support, crucial for the role. Firewalls — Understanding firewalls is essential for troubleshooting network issues effectively. KodNest — This resource provides hands-on experience with application troubleshooting, vital for success in this position. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume — Highlight relevant technical skills specific to the job description. ❌ Neglecting customer service experience — Showcase any customer service experience, which is vital for a support role. ❌ Overlooking technical tools — Include technical tools and software you are familiar with. ❌ Submitting a generic cover letter — Address why you want to work at SOTI specifically. ❌ Not preparing for interview questions — Prepare for common technical support interview questions related to troubleshooting and networking. ❌ Ignoring follow-up — Follow up after submitting your application to express continued interest. Before You Apply — Checklist ✅ Research SOTI 's products and services to understand the company better before applying. ✅ Tailor your resume to highlight relevant skills and experiences that align with the job description. ✅ Prepare a cover letter that explains your interest in the Technical Support Specialist role at SOTI . ✅ Ensure your LinkedIn profile is updated and reflects your technical skills and experiences. ✅ Gather any necessary documents, such as transcripts or certifications, to support your application. ✅ Double-check the application portal for any specific instructions or requirements. ✅ Set reminders for application deadlines to ensure timely submission. ✅ Prepare for potential interviews by practicing common technical support scenarios. Resume Tailoring & ATS Keywords for Technical Support Specialist – Level 1 Optimizing your resume for ATS is crucial for ensuring it gets noticed for this role. ATS Keywords to Include Technical support Application troubleshooting Computer networking OSI model Firewalls Network protocols Subnetting Issue resolution MDM solutions Customer service SQL Windows Server Resume Tips for This Role Highlight relevant coursework or projects related to technical support to demonstrate your preparedness for the role. Emphasize any customer service experience, as it is crucial for this position at SOTI . Include technical projects or internships that showcase your hands-on experience with troubleshooting and networking. Optimize your resume for ATS by including keywords from the job description to increase visibility. Avoid including unrelated work experience that does not demonstrate your technical skills or customer service abilities. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic statements or unrelated job experiences that do not align with the technical support role. How to Apply for Technical Support Specialist – Level 1 at SOTI Apply Now — SOTI Visit the SOTI careers page and locate the Technical Support Specialist position. Prepare your resume, ensuring it highlights relevant skills and experiences tailored to the job. Fill out the application form accurately, providing all requested information. After submission, expect a confirmation email regarding your application status. Track your application through the SOTI careers portal for updates. Applications reviewed on a rolling basis — early submission recommended. Apply Now — SOTI NexisGrow.com does not charge any fees for job applications. SOTI SOTI was founded in 1982 and is headquartered in Mississauga, Canada . With a global presence in over 100 countries , the company has established itself as a significant player in the technology industry. Its extensive reach allows SOTI to cater to diverse markets, enhancing its influence and operational capabilities. SOTI specializes in Mobile Device Management (MDM) solutions, including products like SOTI MobiControl and SOTI Connect . These platforms enable organizations to manage and secure their mobile devices effectively. By focusing on operational efficiency, SOTI helps businesses streamline their processes and improve productivity. With a Glassdoor rating of 4.2 stars , SOTI is recognized for fostering a supportive work culture. The company offers various employee programs, including professional development and wellness initiatives, which contribute to high employee satisfaction. Such accolades reflect SOTI 's dedication to creating a positive workplace environment. Recently, SOTI announced a significant investment in AI-driven support tools, showcasing its commitment to innovation. This initiative aims to enhance customer service capabilities and streamline issue resolution processes. Such advancements position SOTI at the forefront of technological development in the industry. For freshers in technology, SOTI presents a strong career launchpad. Working with cutting-edge technologies like SOTI MobiControl provides invaluable experience. Additionally, the opportunity to learn from industry leaders in a supportive environment equips new professionals with essential skills for their careers. Company Details Industry Technology Location Gurugram, Haryana, India Connect With Us Careers Apply Now Website 🔗 soti.wd3.myworkdayjobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Technical Support Specialist – Level 1 at SOTI? Eligibility Tap to expand + Answer Candidates with Degree or diploma in Computer Networking, Information Technology, Computer Science or a related technical field and 0-2 years experience are eligible. Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Technical support, Application troubleshooting, Computer networking, OSI model, Firewalls. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹4–7 LPA (estimated). Final offer depends on skills, experience, and interview performance. ? What is the interview process at SOTI? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Technical support, Application troubleshooting, Computer networking, OSI model, Firewalls. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Technical Support Specialist – Level 1 interview? Preparation Tap to expand + Answer (1) Core concepts of Technical support, Application troubleshooting, Computer networking, OSI model, Firewalls, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) SOTI research, (5) Clear communication. ? What is the work culture like at SOTI? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Gurugram Browse all Tech jobs More jobs at SOTI Work From Home jobs Ready to Apply? Don't Miss This Opportunity! 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