📋 Job Details at a Glance 📍 Location Gurugram, India 🏢 Company SOTI 👥 Experience 2-4 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹7–₹12 LPA (estimated; not officially disclosed) 🏢 Industry Technology 🛠 Key Skills Mobile Device Management Windows 10 Windows Server SQL Active Directory LDAP Exchange Wireshark SSL/TLS APNS Technical Support Specialist at SOTI — Full Details & How to Apply SOTI is seeking a Technical Support Specialist in Gurugram, India , where you can enhance your skills in Mobile Device Management while contributing to cutting-edge technology solutions. This role is pivotal as the demand for Mobile Device Management (MDM) solutions surges, making it a key player in SOTI 's growth. The importance of the Technical Support Specialist role in the technology sector cannot be overstated. As businesses increasingly adopt mobile technology, the need for effective MDM solutions is critical. This position directly impacts customer satisfaction by resolving technical issues, ensuring seamless mobile device operations for clients. SOTI has been a leader in the tech industry since its founding in 1989 and now boasts over 1,000 employees globally. Specializing in MDM solutions, SOTI enhances business productivity and fosters a culture of innovation and support, making it an ideal workplace for aspiring tech professionals. We encourage 2023, 2024, 2025, 2026 graduates and Any Graduate with 2-4 years experience to apply. This role offers a competitive salary of ₹7–₹12 LPA (estimated; not officially disclosed) , making it an attractive option for those looking to advance their careers in technology. In this role, you will gain hands-on experience with advanced tools like Wireshark , SQL , and Active Directory , which are not commonly available in entry-level positions at competitors. This exposure opens doors to various career paths in tech, providing a solid foundation for rapid advancement. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Technical Support Specialist at SOTI is dedicated to delivering exceptional support for Mobile Device Management solutions, ensuring client satisfaction through effective troubleshooting and technical expertise. Provide technical support for Mobile Device Management solutions, utilizing SOTI MobiControl to troubleshoot client issues efficiently. Utilize Windows Server and Active Directory to manage user accounts and permissions, ensuring secure access for clients. Collaborate with the development team to relay customer feedback, enhancing product features based on real-world usage. Analyze support ticket data to identify trends, improving service delivery metrics and overall client satisfaction. Take ownership of escalated technical issues, ensuring timely resolution and maintaining high customer satisfaction levels. Document technical solutions and create user guides, enhancing team knowledge sharing and improving support efficiency. Engage directly with clients to resolve complex issues, ensuring a high level of customer service and technical support. This role fosters a culture of ownership, allowing you to make a direct impact on client experiences and service quality at SOTI . Required Skills & Technical Competencies The ideal candidate for the Technical Support Specialist role must possess a robust skill profile, focusing on technical competencies essential for effective support. Technical Skills Mobile Device Management — intermediate — essential for managing client devices and ensuring security compliance. Windows 10 — critical — necessary for troubleshooting client systems and ensuring optimal performance. SQL — daily use — utilized for querying databases to resolve customer issues and provide data-driven insights. Wireshark — necessary — used for network diagnostics and troubleshooting connectivity issues effectively. Active Directory — evaluated — applied in practical scenarios to manage user accounts and permissions. When showcasing these technical skills in your resume or interview, emphasize specific experiences and projects that demonstrate your proficiency with each tool. Eligibility Criteria This role is designed for graduates with a strong technical foundation and relevant experience in support roles. Any graduate is eligible, focusing on technical skills rather than specific degrees. Candidates from the batches of 2023 , 2024 , 2025 , and 2026 are encouraged to apply. 2-4 years of experience is preferred, but freshers with relevant internships or projects may also be considered. A minimum academic performance of 60% is expected to ensure a strong foundational knowledge base. Experience with internships or projects related to MDM or technical support will be advantageous. Documentation & Portfolio Requirements Submit your resume in a clear format, including relevant technical skills, experiences, and any projects related to Mobile Device Management or technical support. Pro tip: Highlight specific instances where you utilized your technical skills to resolve issues or improve processes in your application. Salary for Technical Support Specialist at SOTI 💰 Compensation ₹7–₹12 LPA (estimated; not officially disclosed) The advertised compensation for the Technical Support Specialist role at SOTI is ₹7–₹12 LPA (estimated; not officially disclosed) . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Technical Support Specialist Upskilling with the right resources significantly enhances your chances of selection for the Technical Support Specialist role at SOTI . Recommended Courses & Resources Mobile Device Management — Essential for understanding MDM technologies used at SOTI . SQL — Crucial for managing and querying databases effectively in support scenarios. KodNest — Helps in mastering troubleshooting techniques relevant to technical support. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight relevant technical skills specific to MDM — Focus on MDM-related experiences. ❌ Neglecting to showcase customer support experience, which is vital for this role — Include all relevant customer service roles. ❌ Overlooking the importance of mentioning specific tools like SQL or Wireshark — List all relevant tools used in past roles. ❌ Submitting a generic cover letter without addressing SOTI 's unique offerings — Personalize your cover letter for SOTI . ❌ Not preparing for technical questions related to the tools listed in the job description — Review common technical questions beforehand. ❌ Ignoring the need for a professional email address in application materials — Use a professional email for all communications. Before You Apply — Checklist ✅ Research SOTI 's products and services to understand their market position. ✅ Tailor your resume to include relevant skills and experiences. ✅ Prepare a cover letter that addresses why you want to work at SOTI specifically. ✅ Ensure your LinkedIn profile is updated and reflects your application. ✅ Gather any necessary documents, such as transcripts or certificates. ✅ Practice common technical interview questions related to MDM. ✅ Check the application portal for any specific submission guidelines. ✅ Follow up on your application status after submission. Resume Tailoring & ATS Keywords for Technical Support Specialist Optimizing your resume for ATS is crucial for standing out in the application process for the Technical Support Specialist role at SOTI . ATS Keywords to Include Technical Support Mobile Device Management Windows 10 SQL Active Directory Wireshark Customer Support Troubleshooting Network Diagnostics SSL/TLS Exchange LDAP Resume Tips for This Role Highlight relevant technical skills from the job description to align with SOTI 's requirements. Emphasize any customer support experience, as this is crucial for the role. Include projects or internships that demonstrate your technical troubleshooting abilities. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experience that does not showcase your technical capabilities. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including vague descriptions of past roles; be specific about your technical skills and achievements. How to Apply for Technical Support Specialist at SOTI Apply Now — SOTI Visit the SOTI careers page and locate the Technical Support Specialist job listing. Upload your resume in PDF format, ensuring it highlights relevant skills. Fill out the application form accurately, providing all requested information. After submission, you will receive a confirmation email regarding your application status. Use the application portal to track your application progress. Applications are reviewed on a rolling basis — early submission is recommended. Apply Now — SOTI NexisGrow.com does not charge any fees for job applications. SOTI SOTI was founded in 1989 and is headquartered in Mississauga, Canada . With a strong global presence in over 170 countries , SOTI serves more than 17,000 customers worldwide. The company's extensive reach highlights its commitment to providing innovative technology solutions across various industries. The flagship product, SOTI MobiControl , offers comprehensive Mobile Device Management (MDM) solutions tailored for businesses. Additionally, SOTI provides a suite of products that enhance operational efficiency, including SOTI Connect and SOTI Assist . These platforms are designed to streamline device management and support, ensuring seamless business operations. SOTI has cultivated an innovative culture, earning a 4.2-star rating on Glassdoor for employee satisfaction. The company actively promotes engagement through various programs, including mentorship and professional development initiatives. Such recognition underscores SOTI 's dedication to fostering a positive work environment for its employees. Recently, SOTI announced a significant expansion in Gurugram, India , with plans to double its workforce to meet the increasing demand for MDM solutions . This strategic move reflects the company's commitment to growth and innovation in the technology sector, positioning it as a leader in mobile management. For freshers in technology, SOTI offers a robust career launchpad, providing access to mentorship and training in cutting-edge technologies. The company's focus on employee development ensures that new hires gain valuable skills in areas such as Windows 10 , SQL , and network diagnostics, setting them up for long-term success in their careers. Company Details Industry Technology Location Gurugram, India Connect With Us Careers Apply Now Website 🔗 soti.wd3.myworkdayjobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Technical Support Specialist at SOTI? Eligibility Tap to expand + Answer Candidates with Any Graduate and 2-4 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Mobile Device Management, Windows 10, Windows Server, SQL, Active Directory. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹7–₹12 LPA (estimated; not officially disclosed). Final offer depends on skills, experience, and interview performance. ? What is the interview process at SOTI? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Mobile Device Management, Windows 10, Windows Server, SQL, Active Directory. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Technical Support Specialist interview? Preparation Tap to expand + Answer (1) Core concepts of Mobile Device Management, Windows 10, Windows Server, SQL, Active Directory, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) SOTI research, (5) Clear communication. ? What is the work culture like at SOTI? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Gurugram Browse all Tech jobs Latest Fresher jobs More jobs at SOTI Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. 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