📋 Job Details at a Glance 📍 Location Bangalore, India 🏢 Company Smartsheet 👥 Experience 3-5 years 🎓 Qualification Bachelor’s degree preferred 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Technology 🛠 Key Skills SQL REST API Smartsheet API Cloud platforms Technical Support Tech Lead at Smartsheet — Full Details & How to Apply Smartsheet is seeking a Technical Support Tech Lead to enhance customer experiences in Bangalore, India . This role offers a unique opportunity to work at the forefront of technology and innovation, making a significant impact on customer satisfaction and product reliability. In today's competitive tech landscape, the role of a Technical Support Tech Lead is more critical than ever. As businesses increasingly rely on cloud-based solutions , the demand for skilled professionals who can resolve technical issues and improve product functionalities is skyrocketing. This position not only ensures that customers receive top-notch support but also plays a vital role in driving product enhancements that align with market trends. With a focus on user experience, this role is essential for organizations like Smartsheet , which are committed to delivering innovative solutions. Smartsheet stands out as an employer due to its unwavering commitment to innovation and employee development. The company fosters a culture of collaboration and continuous learning, making it an ideal place for tech enthusiasts to grow their careers. With a focus on cutting-edge technology and a supportive work environment, employees are encouraged to push boundaries and explore new ideas. The opportunity to work with advanced tools and technologies, such as SQL , REST API , and the Smartsheet API , further enhances the appeal of this role. This position is ideal for freshers and candidates with up to 5 years of experience who hold a Bachelor’s degree , preferably in a technical field. Eligible candidates include 2023, 2024, 2025, and 2026 graduates who are eager to make their mark in the tech industry. If you have a passion for technology and a desire to contribute to customer success, this is the role for you. As a Technical Support Tech Lead , you will gain invaluable experience in cloud architecture , production-grade Java development , and Agile workflows . This role not only allows you to sharpen your technical skills but also enhances your problem-solving and communication abilities, making you a well-rounded professional in the tech industry. The hands-on experience you will acquire will be instrumental in your career advancement, positioning you for future leadership roles. NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting, ensuring you have the most accurate and up-to-date information to apply online for Technical Support Tech Lead jobs at Smartsheet . Don't miss your chance to be part of a company that values innovation and employee growth. Job Role & Responsibilities The role of Technical Support Tech Lead at Smartsheet is pivotal in ensuring that customers receive top-notch support for their technical issues. This position not only addresses complex customer challenges but also drives product improvements through valuable insights derived from customer interactions. Lead technical support initiatives by diagnosing and resolving complex customer issues related to Smartsheet's platform and APIs. Utilize SQL and REST APIs to analyze data, providing actionable insights that drive product improvements . Collaborate with cross-functional teams , including engineering and product management, to enhance product features based on customer feedback . Measure and report on key performance metrics related to customer support , ensuring high levels of satisfaction and efficiency. Take ownership of technical projects, driving continuous improvement and innovation in support processes . Document technical solutions and create knowledge base articles to streamline support operations and enhance team productivity. Innovate problem-solving strategies to address recurring technical challenges, ensuring a seamless user experience . Mentor junior team members, fostering a culture of knowledge sharing and professional growth within the support team . This role embodies an ownership culture where the Technical Support Tech Lead significantly impacts customer satisfaction and product evolution, ultimately contributing to the success of Smartsheet . Required Skills & Technical Competencies The ideal candidate for the Technical Support Tech Lead position at Smartsheet should possess a robust skill profile that combines technical expertise with effective communication abilities. This blend is essential for diagnosing issues and conveying solutions to both technical and non-technical stakeholders. Technical Skills SQL (Proficient) — essential for troubleshooting and data analysis, enabling effective resolution of customer issues. REST API (Intermediate) — crucial for integrating and optimizing customer workflows. Smartsheet API (Intermediate) — necessary for enhancing user experience through tailored solutions. Cloud Platforms (Familiarity) — understanding of cloud environments is vital as Smartsheet operates in a cloud-based ecosystem. Data Analysis Tools (Basic) — experience with tools that can analyze customer data for actionable insights. Technical Documentation (Proficient) — ability to create clear and concise documentation for technical solutions. Soft Skills & Professional Competencies Strong communication skills — vital for effectively conveying technical information to non-technical stakeholders. Problem-solving — ability to develop innovative solutions to complex technical challenges. Time management — essential for prioritizing tasks and managing multiple support requests efficiently. Team collaboration — experience working in cross-functional teams to achieve common goals. Good to Have (Bonus) Relevant Certifications — in cloud technologies or API management. Experience with Agile Methodologies — familiarity with Agile practices can enhance team dynamics. Knowledge of Customer Relationship Management (CRM) Tools — understanding CRM systems can improve customer interactions. To effectively showcase these skills during your application for the Technical Support Tech Lead role, emphasize relevant projects and experiences in your resume and prepare to discuss specific scenarios in interviews that demonstrate your technical and soft skills. Eligibility Criteria This role is designed for emerging talent in the tech industry, particularly those who are eager to grow and contribute to a dynamic team at Smartsheet . Candidates must hold a Bachelor’s degree in Computer Science, Information Technology, or a related field. Eligible batches: 2023, 2024, 2025, and 2026 passouts. Minimum CGPA of 7.0 is preferred to reflect a strong academic background. Prior internship or hands-on project experience is a strong advantage. Freshers and candidates with 3-5 years of relevant experience are encouraged to apply. Strong analytical skills and familiarity with cloud platforms are essential. Documentation & Portfolio Requirements Prepare a well-structured resume highlighting your technical skills and relevant experiences. Include a GitHub portfolio showcasing your projects, especially those involving SQL , REST APIs , or Smartsheet API . Relevant certifications can further enhance your application. Pro Tip: Tailor your resume to emphasize your problem-solving experiences and technical projects related to customer support to improve your application success rate for the Technical Support Tech Lead role. Salary & Benefits 💰 Compensation Not Disclosed At Smartsheet , the compensation philosophy for the role of Technical Support Tech Lead emphasizes providing a competitive salary that aligns with industry standards while also ensuring employee well-being through comprehensive benefits. Although specific salary information is not disclosed, the company is committed to offering packages that reflect the skills and experience of its employees. What Your CTC Could Include Health Insurance — comprehensive coverage for employee and family worth ₹5 lakh annually Learning & Development Programs — investment in training, certifications, and mentorship opportunities Flexible Work Hours — promoting a healthy work-life balance with hybrid work options Performance Bonuses — additional compensation based on individual and company performance Meal Allowances — daily meal support to enhance employee satisfaction Additional Perks & Benefits Transportation Support — assistance for commuting to and from the office Stock Options — opportunity to own a part of the company Annual Learning Budget — up to ₹25,000 per year for certifications, courses, and conferences Wellness Programs — initiatives aimed at promoting mental and physical health Employee Referral Bonuses — rewards for referring qualified candidates to the company Career Progression & Salary Growth The appraisal cycles at Smartsheet typically occur annually, with raises averaging around 10-15% based on performance. The company has a clear promotion timeline, encouraging rapid career advancement through regular performance reviews and opportunities for internal mobility. Employees are supported in their career growth, ensuring they have the tools and resources needed to succeed. NexisGrow.com tip: When discussing salary during the interview, consider emphasizing your unique skills and experiences that align with the company's needs to negotiate effectively. Selection Process The hiring philosophy at Smartsheet focuses on finding candidates who not only possess the necessary technical skills but also fit well within the company culture. The selection process is designed to assess both technical expertise and interpersonal abilities, ensuring a well-rounded evaluation. 1 Round 1: Initial Screening Interview — a discussion focusing on your resume and relevant technical skills for the Technical Support Tech Lead role. 2 Round 2: Technical Assessment — evaluation of your SQL and API knowledge through practical scenarios. 3 Round 3: Behavioral Interview — assessment of cultural fit and problem-solving abilities within a team context. 4 Final Stage: Offer Discussion — includes a background check to ensure alignment with company values and standards. What Each Round Tests In Round 1 , the focus is on your technical background and relevant experience. Round 2 tests your practical skills in SQL and API through hands-on scenarios. Round 3 evaluates your communication skills and how you handle team dynamics and challenges. Timeline & Expectations The entire selection process typically takes 4-6 weeks from application submission to final offer. Candidates can expect timely communication from Smartsheet regarding their application status, including updates after each round. Interview Prep Tip: Familiarize yourself with Smartsheet's products and services, as understanding their technology stack can significantly enhance your interview performance. How to Apply for Technical Support Tech Lead at Smartsheet Apply Now — Smartsheet Step 1: Click the Apply button or visit the official career link provided in the job post. Step 2: Fill in your profile/resume, highlighting relevant technical skills, projects, and experiences that align with the Technical Support Tech Lead role. Step 3: Expect a confirmation email regarding your application status, followed by a screening process that may include technical assessments. Step 4: Prepare for interviews by reviewing common questions and practicing your responses. Step 5: Track your application status through the company’s portal for updates. Resume & Profile Tips for This Role Highlight Technical Skills — emphasize your proficiency in SQL , API , and other relevant technologies. Showcase Problem-Solving Experience — include examples of how you have successfully resolved technical issues. Demonstrate Team Collaboration — mention any experience working with cross-functional teams . Include Relevant Projects — detail any hands-on projects that relate to the Technical Support Tech Lead position. Note: Applications are reviewed on a rolling basis, so early submission is encouraged to increase your chances. Apply Now — Official Link NexisGrow.com does not charge any fees for job applications. Frequently Asked Questions Interview · Role · Salary · Growth ? What are the eligibility criteria for the Technical Support Tech Lead role at Smartsheet? Eligibility Tap to expand + Answer Candidates should have a Bachelor's degree in a relevant field, with batch eligibility from 2023 to 2026. Both freshers and those with 3-5 years of experience are welcome to apply. ? What is the interview process for the Technical Support Tech Lead at Smartsheet? Interview Tap to expand + Answer The interview process includes an initial screening, a technical assessment focused on SQL and APIs, and a behavioral interview to evaluate cultural fit. ? What technologies and tools will I work with? Tech Stack Tap to expand + Answer You will primarily work with SQL, REST APIs, and Smartsheet API, along with cloud platforms to enhance customer support and product functionality. ? What is the salary and compensation for this role? Salary Tap to expand + Answer While salary details are not disclosed, Smartsheet offers competitive compensation and performance-based bonuses. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer The role is based in Bangalore, with flexible work arrangements that may include hybrid options. ? What is the career growth path after joining Smartsheet as a Technical Support Tech Lead? Growth Tap to expand + Answer Within the first 6-12 months, you can expect to take on more complex projects, with opportunities for promotions and role expansions in 2-3 years. ? How should I prepare for the Technical Support Tech Lead interview at Smartsheet? Preparation Tap to expand + Answer Focus on your SQL and API skills, review common technical support scenarios, and prepare to discuss your problem-solving experiences. ? How do I apply and what documents are needed? Application Tap to expand + Answer Apply through the provided link, ensuring your resume highlights relevant technical skills and experiences. ? Is there a probation period and what does it involve? Probation Tap to expand + Answer Typically, there is a probation period of 3-6 months where performance is evaluated to ensure a good fit. ? What is the work culture like at Smartsheet? Culture Tap to expand + Answer Smartsheet promotes a collaborative and inclusive culture, emphasizing continuous learning and team support. Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com