📋 Job Details at a Glance 📍 Location Delhi, Delhi, India 🏢 Company SITA 👥 Experience Fresher 🎓 Qualification Diploma or Bachelor's degree in Computer Science, Information Technology, Electronics & Communication Engineering, or a related technical stream 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹20,000 – ₹35,000 per month (Estimated stipend for contract/temporary apprentice tracks) 🏢 Industry Technology 🛠 Key Skills network troubleshooting DNS DHCP TCP/IP HTTPS IT Service Management Microsoft Excel Apprentice at SITA — Full Details & How to Apply SITA is seeking fresh talent for the Apprentice role in Delhi, Delhi, India , where you can earn a stipend of ₹20,000 – ₹35,000 while gaining hands-on experience in IT Service Management. The demand for IT support roles is increasing as companies invest in digital transformation, making this Apprentice role crucial for freshers entering the tech industry. As a global leader in air transport communications and IT solutions, SITA provides a unique platform for aspiring professionals to develop their skills in a rapidly evolving market. SITA , founded in 1949 , has extensive experience and innovation in technology. With over 1,000 employees in India, the company fosters a culture of collaboration and growth, making it an ideal employer for those looking to start their careers in technology. This opportunity is perfect for 2024, 2025, 2026 graduates with a Diploma or Bachelor's degree in Computer Science, Information Technology, Electronics & Communication Engineering, or a related technical stream . As a fresher, you can expect a stipend of ₹20,000 – ₹35,000 per month (Estimated stipend for contract/temporary apprentice tracks) , providing a solid foundation for your career. As an Apprentice , you will work with essential skills such as network troubleshooting , DNS , DHCP , TCP/IP , HTTPS , and IT Service Management . This role not only equips you with practical experience but also opens doors to advanced positions in IT support and management, setting you on a path for rapid career advancement. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Apprentice at SITA plays a crucial role in supporting IT operations by managing technical incidents and ensuring optimal network performance through hands-on troubleshooting and effective communication. Log technical incidents and manage support tickets using ITSM tools to ensure timely resolution and maintain service quality. Perform network troubleshooting tasks, focusing on TCP/IP and HTTPS protocols to diagnose and resolve connectivity issues efficiently. Collaborate with the IT Support team and other departments to resolve cross-functional issues, enhancing overall operational effectiveness. Maintain operational network performance dashboards, ensuring accurate data reporting and analysis using Microsoft Excel . Document processes and create user guides to improve team efficiency, leveraging IT Service Management frameworks. Communicate effectively with stakeholders to provide updates on ticket status and resolution timelines, ensuring transparency. Assist in problem-solving client issues, ensuring a high level of customer satisfaction through proactive engagement. This role fosters a culture of ownership, allowing you to make a direct impact on service quality and client satisfaction at SITA . Required Skills & Technical Competencies The ideal candidate for the Apprentice position at SITA should possess a strong foundation in technical skills and effective communication abilities. Technical Skills Network Troubleshooting — entry — essential for diagnosing and resolving connectivity issues effectively. DNS — entry — critical for managing network services and ensuring seamless connectivity. DHCP — entry — necessary for assigning IP addresses and maintaining network integrity. TCP/IP — entry — foundational for understanding network protocols and troubleshooting connectivity problems. HTTPS — entry — important for ensuring secure communications over the network. IT Service Management — entry — familiarity with ticketing frameworks is necessary for effective incident management. Microsoft Excel — entry — used daily for reporting and data analysis, requiring proficiency in functions and data visualization. Soft Skills & Professional Competencies Excellent Communication Skills — vital for coordinating with stakeholders and documenting technical processes. Problem-Solving Ability — essential for addressing client issues and ensuring high customer satisfaction. Attention to Detail — crucial for maintaining accurate data in operational dashboards and documentation. Initiative — important for proactively improving team efficiency through process documentation. Good to Have (Bonus Skills) Familiarity with cloud services — enhances your ability to support modern IT infrastructures effectively. Basic programming knowledge — can unlock opportunities for automation in troubleshooting processes. Experience with customer service tools — improves your ability to manage client interactions effectively. When showcasing these skills in your resume or interview, emphasize your practical experience and any relevant projects that demonstrate your capabilities. Eligibility Criteria This role is designed for fresh graduates eager to start their careers in IT support, providing a solid foundation for future growth. Candidates must hold a Diploma or Bachelor's degree in Computer Science , IT , Electronics , or related fields. Eligible batches include 2024 , 2025 , and 2026 , allowing fresh graduates to apply early in their careers. No prior experience is required, making this role ideal for freshers looking to enter the IT support field. A minimum academic performance of 60% is preferred to ensure a strong foundational knowledge base. Having a portfolio or GitHub showcasing relevant projects or internships can provide a competitive edge. Documentation & Portfolio Requirements Submit your resume in a clear format, including your academic qualifications, relevant skills, and any projects or internships that demonstrate your technical abilities. Pro tip: Highlight any hands-on experience with ITSM tools or network troubleshooting in your application to stand out. Salary for Apprentice at SITA 💰 Compensation ₹20,000 – ₹35,000 per month (Estimated stipend for contract/temporary apprentice tracks) The advertised compensation for the Apprentice role at SITA is ₹20,000 – ₹35,000 per month (Estimated stipend for contract/temporary apprentice tracks) . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at SITA The selection process for the Apprentice role at SITA is designed to identify candidates with the right technical skills and cultural fit. 1 Online Aptitude Test — 60 minutes, assessing logical reasoning and basic technical knowledge. 2 Technical Interview — focuses on network protocols, ITSM concepts, and troubleshooting scenarios. 3 Behavioral Interview — evaluates communication skills and cultural fit through situational questions. 4 HR Interview — discusses offer details and expected start date, typically within a week of the last round. Topic-wise Preparation Guide Round 1: Online Aptitude Test Logical Reasoning — essential for problem-solving in IT support — Khan Academy Basic Networking Concepts — foundational knowledge for the role — GeeksForGeeks IT Service Management Principles — understanding ticketing processes — GeeksForGeeks Excel Functions — familiarity with data analysis tools — YouTube Round 2: Technical Interview TCP/IP Protocols — depth in understanding network communication — GeeksForGeeks DNS and DHCP — practical applications in network management — GeeksForGeeks Incident Management Frameworks — knowledge of ITSM tools — GeeksForGeeks Troubleshooting Techniques — hands-on practice with real-world scenarios — HackerRank Customer Service Best Practices — enhancing client interaction skills — MindTools Round 3: Behavioral Interview STAR Method for Behavioral Questions — preparing structured responses — MindTools Conflict Resolution Scenarios — role-specific situational questions — MindTools Technical Deep-Dive on Network Issues — in-depth discussion on troubleshooting — GeeksForGeeks Timeline & Expectations The application to offer timeline typically spans 2-4 weeks , with candidates informed promptly after each round. Prepare thoroughly for each round, focusing on both technical skills and cultural fit to align with SITA's values. Expected Interview Questions for Apprentice at SITA These questions are based on the role's actual tech stack and responsibilities. Technical Questions Explain the role of DNS in network management. How does DHCP function in assigning IP addresses? What are the key differences between TCP and UDP? Describe a troubleshooting process you would follow for a network outage. What tools would you use for monitoring network performance? How do you prioritize support tickets in a busy environment? Behavioral Questions Describe a time you resolved a conflict in a team setting. How do you handle stress when facing tight deadlines? Give an example of a time you had to learn a new skill quickly. What would you do if you received conflicting instructions from two supervisors? Role-Specific Questions What steps would you take to troubleshoot a connectivity issue? How would you document a technical incident for future reference? What is your approach to managing customer expectations during a service outage? Structure your answers using the STAR method to clearly convey your experiences and thought processes. Resume Tailoring & ATS Keywords for Apprentice Optimizing your resume for ATS is crucial for this role to ensure it gets noticed by recruiters. ATS Keywords to Include Apprentice IT Service Management Network Troubleshooting DNS DHCP TCP/IP HTTPS Microsoft Excel Technical Support Customer Service Incident Management Data Reporting Resume Tips for This Role Highlight relevant coursework or projects related to IT support and networking. Emphasize any internships or practical experiences in technical roles. Include a link to your GitHub or portfolio showcasing relevant skills. Optimize for ATS by using keywords from the job description. Avoid including unrelated work experiences that do not demonstrate relevant skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include generic job descriptions; focus on quantifiable achievements and relevant skills. About SITA SITA was established in 1949 and has expanded to become a leader in air transport IT solutions, with its headquarters located in Geneva, Switzerland . The company operates in over 200 countries , employing more than 5,000 professionals worldwide, including a significant presence in Delhi, India . The company specializes in innovative technology solutions, including the SITA Airport Management and SITA Passenger Services platforms, which streamline operations for airlines and airports. These platforms are utilized by over 1,000 customers , enhancing efficiency and passenger experience across the globe. SITA has received multiple accolades for its workplace culture, including a Glassdoor rating of 4.2 . The company actively promotes employee development through various programs, ensuring a supportive environment for freshers and experienced professionals alike. Recently, SITA announced a strategic partnership with major airlines to enhance their digital services, showcasing its commitment to innovation and growth in the aviation sector. This initiative aims to improve customer engagement and operational efficiency through advanced technology. Joining SITA as a fresher provides a unique opportunity to work with cutting-edge technology in the aviation industry. The company’s focus on innovation and employee development sets a strong foundation for a successful career in technology. Why Join SITA as Apprentice? As an apprentice at SITA, you will gain invaluable experience in the aviation technology sector, equipping you with essential skills for a successful career. Hands-on IT Service Management — Gain practical experience with industry-standard tools that are crucial for a career in tech support. Network Troubleshooting Techniques — Develop your skills in DNS and DHCP, enhancing your technical expertise in network management. Career Growth Opportunities — Within 1-2 years, you can advance to roles such as IT Support Specialist or Network Administrator. Collaborative Work Culture — Experience teamwork and knowledge sharing among apprentices, fostering a supportive learning environment. Vibrant Lifestyle in Delhi — Enjoy access to a thriving tech community and numerous networking opportunities in the bustling capital. According to NexisGrow.com, starting your career at SITA as an apprentice positions you at the forefront of aviation technology, providing a robust foundation for future growth. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Apprentice at SITA? Eligibility Tap to expand + Answer Candidates with Diploma or Bachelor's degree in Computer Science, Information Technology, Electronics & Communication Engineering, or a related technical stream and Fresher experience are eligible. Eligible batches: 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: network troubleshooting, DNS, DHCP, TCP/IP, HTTPS. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹20,000 – ₹35,000 per month (Estimated stipend for contract/temporary apprentice tracks). Final offer depends on skills, experience, and interview performance. ? What is the interview process at SITA? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: network troubleshooting, DNS, DHCP, TCP/IP, HTTPS. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Apprentice interview? Preparation Tap to expand + Answer (1) Core concepts of network troubleshooting, DNS, DHCP, TCP/IP, HTTPS, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) SITA research, (5) Clear communication. ? What is the work culture like at SITA? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. 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