📋 Job Details at a Glance 📍 Location Pune / Mumbai / Hyderabad / Chennai / Bangalore / Noida 🏢 Hiring Partner Deltacubes (Client: LTI Mindtree) 👥 Experience 10+ years 🎓 Qualification Any Graduate (IT / ServiceNow Preferred) 📅 Partner Reference 1502298 – 904296 📄 Listing Type Partner Job · Full Time (FTE) 💰 Source Budget ₹20,00,000 – ₹20,00,000 / per annum 🏢 Category Technology · ServiceNow CSM 🛠 Key Skills ServiceNow CSM Virtual Agent Now Assist GenAI Workflows Integrations ServiceNow CSM Architect — Partner Job | Deltacubes (LTI Mindtree Client) This is a NexisGrow Partner Job . Deltacubes is the hiring partner / payroll employer for a client engagement with LTI Mindtree . Selected candidates join as full-time employees of Deltacubes for a client-office engagement across Pune, Mumbai, Hyderabad, Chennai, Bangalore or Noida . As a ServiceNow CSM Architect , you will design and deliver ServiceNow Customer Service Management solutions — including intelligent service automation with Virtual Agent , Now Assist , and GenAI — plus enterprise integrations, stakeholder workshops, testing, upgrades, documentation, training, and performance improvements. Expected experience is 10+ years . Partner-provided source budget is up to ₹20,00,000 – ₹20,00,000 / per annum (final offer to be confirmed). For FTE consideration, include Current CTC and Expected CTC (ECTC) . Partner reference: 1502298 – 904296 . 📊 Role Difficulty: High | Competition Level: High | Fresher Friendly: No 📌 Employment Note: Partner Job — FTE with Deltacubes for LTI Mindtree client work. Selection and employment are handled by the hiring partner. NexisGrow is not the employer. Apply through this NexisGrow Partner Job listing with an updated resume that clearly shows ServiceNow CSM architecture, Virtual Agent / Now Assist / GenAI delivery, workflows, portals, and enterprise integrations. Job Role & Responsibilities As a ServiceNow CSM Architect , you will own solution design and guide delivery of customer-service automation on the ServiceNow platform. Design and customize CSM workflows, business rules, UI policies, and service portals. Implement Virtual Agent, Now Assist, and GenAI capabilities for intelligent service automation. Integrate ServiceNow CSM with enterprise systems for end-to-end case and service flows. Lead stakeholder workshops to capture requirements and align architecture with business outcomes. Drive testing, upgrades, documentation, training, and performance improvements. Coordinate developers, architects, and business stakeholders across delivery milestones. Required Skills & Technical Competencies Core Technical Expertise 10+ years relevant experience with ServiceNow CSM solution design and implementation capability. ServiceNow CSM — workflows, business rules, UI policies, and service portals. Hands-on integrations connecting CSM to enterprise systems. Ability to deliver Virtual Agent , Now Assist , and GenAI solutions. Strong coordination across developers, architects, and business stakeholders. On your resume, highlight at least one CSM architecture engagement covering workflows + portal delivery + Virtual Agent / Now Assist / GenAI and enterprise integrations. Eligibility Criteria Minimum 10+ years of relevant experience. Proven ServiceNow CSM solution design and implementation ownership. Hands-on experience with workflows, business rules, UI policies, portals, and integrations. Demonstrated Virtual Agent / Now Assist / GenAI delivery capability. Willingness to work from a listed client-office location: Pune, Mumbai, Hyderabad, Chennai, Bangalore or Noida . Must share Current CTC and Expected CTC (ECTC) for FTE shortlisting. ⚠️ Candidates selected for FTE roles will be full-time employees of Deltacubes and will work in the LTI Mindtree client-office engagement as required. NexisGrow is not the employer. Salary for ServiceNow CSM Architect — Partner Budget 💰 Source Budget (Partner-Provided) ₹20,00,000 – ₹20,00,000 / per annum The partner-provided hiring budget for this role is up to ₹20,00,000 – ₹20,00,000 / per annum . Final offer will be confirmed by the hiring partner based on ServiceNow CSM architecture depth, Virtual Agent / Now Assist / GenAI delivery, interview performance, and CTC fit. Applicants must include Current CTC and Expected CTC (ECTC) for tracker and shortlisting. Recommended Courses & Preparation Tips for ServiceNow CSM Architect Recommended Focus Areas NexisGrow GetCertified — Strengthen ServiceNow / architecture credentials before applying. NexisGrow Resume Builder — Build an ATS-optimized ServiceNow CSM Architect resume. Common Mistakes to Avoid ❌ ITSM-only resumes — Call out CSM solution design, portals, and case/service automation explicitly. ❌ Missing Current CTC / ECTC — Required for FTE shortlisting on Partner Jobs. ❌ No GenAI / Virtual Agent evidence — Highlight Now Assist, Virtual Agent, and intelligent automation outcomes. ❌ Ignoring location readiness — Confirm one of the listed client-office cities. Before You Apply — Checklist ✅ Confirm 10+ years experience and CSM architecture ownership. ✅ Highlight ServiceNow CSM, Virtual Agent, Now Assist, GenAI, workflows, and integrations. ✅ Add Current CTC and Expected CTC. ✅ Confirm preferred city among Pune / Mumbai / Hyderabad / Chennai / Bangalore / Noida. ✅ Note Partner Reference 1502298 – 904296 . Resume Tailoring & ATS Keywords for ServiceNow CSM Architect ATS Keywords to Include ServiceNow CSM Customer Service Management Virtual Agent Now Assist GenAI Workflows Business Rules UI Policies Service Portal Integrations Stakeholder Workshops Upgrades Performance Improvement Resume Tips for This Role Lead with ServiceNow CSM Architect + years of experience + CSM module ownership. Show architecture + delivery: workflows, portals, integrations, Virtual Agent / Now Assist / GenAI. Quantify impact (case deflection, automation coverage, upgrade readiness, stakeholder alignment). State Current CTC, Expected CTC, notice period, and preferred client-office city clearly. Build an ATS-optimized resume with NexisGrow Resume Builder . Pro Tip: Add one architecture bullet covering CSM workflows + portal + Virtual Agent / Now Assist GenAI automation integrated with enterprise systems. How to Apply for ServiceNow CSM Architect — Partner Job Apply Now — ServiceNow CSM Architect Open the official Apply channel on this NexisGrow Partner Job listing and confirm the role title ServiceNow CSM Architect . Prepare an updated resume highlighting ServiceNow CSM architecture, Virtual Agent / Now Assist / GenAI, workflows, portals, and integrations. Include Current CTC and Expected CTC (ECTC) clearly for FTE consideration. Mention Partner Reference 1502298 – 904296 and your preferred client-office city. Submit and track updates via registered email / hiring-partner communication. Selection and employment are handled by the hiring partner ( Deltacubes ). Early submission with complete CTC and CSM evidence is recommended. Apply Now — ServiceNow CSM Architect NexisGrow.com does not charge any fees for job applications. NexisGrow is not the employer. Deltacubes Deltacubes is the hiring partner / payroll employer for this Partner Job. The client engagement is with LTI Mindtree . Selected professionals join as full-time employees of Deltacubes and work from the listed client-office locations as required. This engagement focuses on ServiceNow CSM — intelligent customer-service automation, Virtual Agent / Now Assist / GenAI, workflows, portals, and enterprise integrations. Company Details Industry Technology / ServiceNow CSM Location Pune / Mumbai / Hyderabad / Chennai / Bangalore / Noida Connect With Us Apply Apply Now Reference 1502298 – 904296 Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for this ServiceNow CSM Architect role? Eligibility Eligibility + Answer Candidates with 10+ years of relevant experience and proven ServiceNow CSM solution design/implementation capability can apply. Virtual Agent, Now Assist, GenAI, workflows, portals, and integrations experience is important. ? What is the salary budget? Salary Salary + Answer Partner-provided source budget is up to ₹20,00,000 – ₹20,00,000 / per annum. Final offer is confirmed by the hiring partner. Current CTC and Expected CTC must be shared while applying. ? Is this LTI Mindtree payroll? Employment Employment + Answer No. This is a Partner Job. Selected FTE candidates will be full-time employees of Deltacubes for an LTI Mindtree client engagement. NexisGrow is not the employer. ? What skills are most important? Skills Skills + Answer ServiceNow CSM, Virtual Agent, Now Assist, GenAI, workflows, business rules, UI policies, service portals, and enterprise integrations. ? Where is the role located? Location Location + Answer Client-office engagement in Pune, Mumbai, Hyderabad, Chennai, Bangalore or Noida. ? What is the Partner Reference? Reference Reference + Answer Partner reference is 1502298 – 904296. ? Can freshers apply? Fresher Fresher + Answer No. This is a senior architect role requiring 10+ years of experience. ? Is there any application fee on NexisGrow? Fees Fees + Answer No. NexisGrow.com does not charge any application or registration fees. 🔗 Explore More on NexisGrow Browse all Tech jobs More ServiceNow jobs CSM openings Deltacubes openings Experienced / Lateral jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official Partner Job channel. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com