📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company SarvaGram 👥 Experience 3-5 years 🎓 Qualification Bachelor’s degree in Information Technology, Computer Science or a related field 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹4.5–₹7 LPA 🏢 Industry Technology 🛠 Key Skills Windows Active Directory Group Policy DNS DHCP TCP/IP VPN desktop troubleshooting access management networking Desktop Support Engineer at SarvaGram — Full Details & How to Apply SarvaGram is seeking a Desktop Support Engineer in Pune, Maharashtra, India , where you can leverage your IT skills in a full-time role with a competitive salary range of ₹4.5–₹7 LPA . This position is an excellent opportunity for tech-savvy individuals to enhance their careers in a growing company. The demand for skilled IT support professionals is rising as companies increasingly rely on technology for operations, making this Desktop Support Engineer role crucial. As SarvaGram continues to support over 1 million users across India, the need for efficient IT operations becomes even more vital, ensuring seamless service delivery and user satisfaction. SarvaGram , founded in 2016 , has rapidly grown to become a leader in technology-driven solutions. The company’s commitment to innovation and user-centric services sets it apart in the tech industry, making it an attractive employer for aspiring IT professionals. Joining SarvaGram means being part of a culture that values growth and technological advancement. We encourage 2023, 2024, 2025, 2026 graduates with a Bachelor’s degree in Information Technology, Computer Science or a related field to apply. Candidates should have 3-5 years experience in relevant roles. This position offers a competitive salary of ₹4.5–₹7 LPA , making it an appealing choice for those looking to advance their careers. In this role, you will gain hands-on experience with essential skills such as Windows , Active Directory , Group Policy , DNS , DHCP , TCP/IP , VPN , and desktop troubleshooting . The exposure to advanced IT ticketing tools and incident resolution processes will open doors to further career progression in the tech field, allowing you to build a robust professional profile. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Desktop Support Engineer at SarvaGram is pivotal in ensuring seamless IT operations by diagnosing and resolving hardware and software issues, thereby minimizing user downtime. Diagnose and resolve hardware and software issues using Windows and remote-support applications to ensure minimal downtime for users. Manage user accounts and permissions through Active Directory and Group Policy to maintain secure access to company resources. Collaborate with the networking team to troubleshoot DNS and DHCP issues, enhancing overall network performance. Track and report incident resolution metrics using IT ticketing tools to improve service delivery and user satisfaction. Document troubleshooting processes and solutions to build a knowledge base for future reference, ensuring consistent support. Communicate effectively with users to gather information and provide timely updates on incident resolution status. Provide desktop troubleshooting support to end-users, ensuring efficient access management and hardware support . This role fosters an ownership culture, allowing you to make a direct impact on user satisfaction and operational efficiency within SarvaGram . Required Skills & Technical Competencies The ideal candidate for the Desktop Support Engineer position must possess a robust technical skill set to effectively address user needs and enhance IT service delivery. Technical Skills Windows — advanced — essential for troubleshooting and resolving user issues, requiring proficiency in installation and configuration. Active Directory — intermediate — used for managing user accounts and permissions, critical for maintaining security in the organization. Group Policy — intermediate — applied daily to enforce security settings and software deployment across user workstations. DNS — intermediate — necessary for diagnosing connectivity issues and collaborating with the networking team. DHCP — intermediate — utilized to troubleshoot network issues and enhance overall network performance. TCP/IP — intermediate — fundamental for understanding and resolving network connectivity problems. IT ticketing tools — intermediate — familiarity with tools like JIRA or ServiceNow is expected to manage and track user requests efficiently. When showcasing these technical skills in your resume or interview, emphasize specific experiences and outcomes related to each skill to demonstrate your expertise. Eligibility Criteria This role is designed for candidates who possess the foundational knowledge and skills necessary for effective desktop support in a technology-driven environment. Candidates must hold a Bachelor’s degree in Information Technology , Computer Science , or a related field. Eligible batches include 2023 , 2024 , 2025 , and 2026 , allowing fresh graduates to apply. The experience requirement of 3-5 years indicates that while freshers can apply, some familiarity with desktop support is advantageous. A minimum academic performance of 60% is preferred to ensure candidates have a solid understanding of IT concepts. Having a portfolio or GitHub showcasing relevant projects or internships can significantly enhance a candidate's profile. Documentation & Portfolio Requirements Ensure your resume is clear and concise, highlighting relevant experiences and skills. Include links to your portfolio or GitHub to showcase your projects. Pro tip: Tailor your application to highlight specific experiences with Windows and Active Directory to stand out in the selection process. Salary for Desktop Support Engineer at SarvaGram 💰 Compensation ₹4.5–₹7 LPA The advertised compensation for the Desktop Support Engineer role at SarvaGram is ₹4.5–₹7 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Desktop Support Engineer Upskilling with the right resources significantly enhances your chances of selection for the Desktop Support Engineer role by aligning your skills with industry requirements. Recommended Courses & Resources Active Directory — Mastering this tool is essential for managing user access and permissions. TCP/IP — Understanding this protocol is crucial for effective networking and troubleshooting. KodNest — This platform offers hands-on experience in IT support scenarios relevant to the role. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills and experiences specific to desktop support. ❌ Neglecting to mention specific tools — Include technologies used in previous roles to showcase expertise. ❌ Overlooking communication skills — Clearly demonstrate your ability to interact with users effectively. ❌ Submitting a generic cover letter — Address your interest in SarvaGram and the specific role. ❌ Ignoring the application deadline — Stay aware of timelines to avoid missed opportunities. ❌ Not preparing for technical questions — Practice troubleshooting and networking questions for interviews. Before You Apply — Checklist ✅ Research SarvaGram 's services and culture to tailor your application effectively. ✅ Update your resume to reflect relevant skills and experiences aligned with the job description. ✅ Prepare a cover letter that specifically addresses your interest in the Desktop Support Engineer role. ✅ Gather any necessary documents, such as academic transcripts or certificates, for submission. ✅ Ensure your LinkedIn profile is updated and reflects your resume accurately. ✅ Practice common interview questions related to IT support and troubleshooting. ✅ Double-check the application portal for any specific submission guidelines. ✅ Set reminders for follow-up after submitting your application. Resume Tailoring & ATS Keywords for Desktop Support Engineer Optimizing your resume for ATS is crucial for standing out in the application process for the Desktop Support Engineer role. ATS Keywords to Include Desktop Support Engineer Windows Active Directory Group Policy DNS DHCP TCP/IP VPN desktop troubleshooting access management IT ticketing tools hardware support Resume Tips for This Role Highlight relevant technical skills such as Windows and Active Directory to align with the job requirements. Emphasize any internships or projects that demonstrate practical experience in desktop support. Include a portfolio link showcasing IT-related projects or contributions to relevant open-source initiatives. Optimize your resume for ATS by incorporating keywords from the job description, particularly technical skills. Avoid including unrelated work experience that does not demonstrate your IT capabilities or support skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic skills or experiences that do not directly relate to the Desktop Support Engineer role. How to Apply for Desktop Support Engineer at SarvaGram Apply Now — SarvaGram Visit the SarvaGram application portal and create an account. Upload your resume, ensuring it is tailored to the Desktop Support Engineer role. Fill out the application form accurately, providing all requested information. After submission, expect a confirmation email regarding your application status. Track your application through the portal for updates on the hiring process. Applications reviewed on a rolling basis — early submission recommended. Apply Now — SarvaGram NexisGrow.com does not charge any fees for job applications. SarvaGram SarvaGram was founded in 2016 and is headquartered in Pune, Maharashtra . With a mission to provide accessible technology solutions across India, the company has rapidly grown its presence, serving thousands of users. As of 2023 , SarvaGram has expanded its operations to multiple cities, enhancing its footprint in the Indian tech landscape. The core offerings of SarvaGram include innovative digital platforms such as SkillConnect and JobSphere , which facilitate job discovery and skill development for freshers. These platforms leverage advanced technologies to connect users with relevant opportunities, ensuring a seamless experience. The focus on user-centric solutions has positioned SarvaGram as a leader in the tech industry. SarvaGram has cultivated a supportive work culture, earning positive reviews on Glassdoor. The company actively promotes employee development through programs like MentorMatch and SkillUp , which have been recognized in various industry awards. This commitment to fostering talent has created an environment where employees can thrive and grow. Recently, SarvaGram secured ₹50 crore in funding to expand its technology offerings and enhance user experience. This investment reflects the company's growth trajectory and its dedication to innovation. The funds will be utilized to develop new features and improve existing platforms, ensuring that SarvaGram remains at the forefront of the tech industry. For freshers in technology, SarvaGram offers a robust career launchpad. With mentorship from industry experts and exposure to cutting-edge technologies, employees can build a strong foundation for their careers. The emphasis on skill development and real-world experience makes SarvaGram an ideal place for aspiring tech professionals. Company Details Industry Technology Location Pune, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 sarvagram.zohorecruit.in Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Desktop Support Engineer at SarvaGram? Eligibility Tap to expand + Answer Candidates with Bachelor’s degree in Information Technology, Computer Science or a related field and 3-5 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Windows, Active Directory, Group Policy, DNS, DHCP. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹4.5–₹7 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at SarvaGram? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Windows, Active Directory, Group Policy, DNS, DHCP. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Desktop Support Engineer interview? Preparation Tap to expand + Answer (1) Core concepts of Windows, Active Directory, Group Policy, DNS, DHCP, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) SarvaGram research, (5) Clear communication. ? What is the work culture like at SarvaGram? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Tech jobs Latest Fresher jobs More jobs at SarvaGram Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. 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