📋 Job Details at a Glance 📍 Location Hyderabad, Bangalore, India 🏢 Company Salesforce 👥 Experience 2+ years 🎓 Qualification 2+ years. Hands-on with Java, APIs, AI / LLM agents. Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Technology 🛠 Key Skills Java APIs AI LLM agents Technical Support Engineer at Salesforce — Full Details & How to Apply Salesforce is seeking a Technical Support Engineer in Hyderabad, Bangalore, India with hands-on experience in Java, APIs, and AI / LLM agents — a key requirement for this Technical Support Engineer jobs opportunity in the region. This role is essential for resolving technical issues and debugging systems using Java and APIs , ensuring the stability and performance of Salesforce ’s AI-driven customer solutions. The position directly supports customer operations by identifying and fixing technical faults in real-time, with a focus on AI and automation tools. Candidates will engage with live systems and troubleshoot issues using practical, hands-on technical skills. The job posting highlights that this Technical Support Engineer role is part of Salesforce ’s technology-driven customer success operations. Salesforce is recognized as the #1 AI CRM, and this position involves working within a team that leverages AI and automation to deliver scalable customer solutions. The role emphasizes technical execution and real-world deployment of AI and API-based systems. 2023, 2024, 2025, 2026 graduates are eligible. Applicants must have 2+ years. Hands-on with Java, APIs, AI / LLM agents. Relevant technical qualification and demonstrated shipping experience . The role requires 2+ years experience . Salary is not disclosed. Applicants will gain hands-on experience with Java , APIs , and AI / LLM agents . This role provides a foundation in enterprise-level AI technologies and supports progression into more advanced technical support or engineering roles within Salesforce ’s ecosystem. It offers direct exposure to AI-driven CRM systems and real-world deployment environments. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: No NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Explore more Hyderabad, Bangalore, India jobs and Salesforce recruitment opportunities through our platform. Job Role & Responsibilities The Technical Support Engineer at Salesforce ensures system stability by diagnosing and resolving Java-based and API-driven issues in production environments. This role directly impacts customer uptime , service response times , and product reliability through hands-on technical intervention. Diagnose and resolve Java application errors using stack trace analysis and debugging tools such as IDEA or JD-Eclipse in real-time production logs. Investigate integration failures by analyzing API request/response payloads using Postman or curl to identify malformed JSON or authentication errors. Collaborate with engineers and customers to validate API endpoints and Java service behavior during incident response cycles. Monitor system performance using CloudWatch or Log Analytics to detect anomalies in response time and error rate metrics across Java microservices. Automate weekly performance reporting using Python scripts and API integrations to generate SLA compliance dashboards for Salesforce product teams. Maintain and update codebases for Java components in Salesforce platforms, including CI/CD pipeline configurations and version control commits. Document technical procedures using Confluence or Notion with structured templates for bug resolution , API usage , and Java configuration steps. Solve customer-facing technical issues by applying AI and LLM agent logic to interpret error messages and suggest automated remediation workflows. This role demands direct ownership of incident resolution , system performance , and customer issue closure — every action has measurable impact on service delivery and product stability . Required Skills & Technical Competencies The Technical Support Engineer must possess hands-on proficiency in Java , APIs , and AI technologies to troubleshoot and resolve real-world technical issues in Salesforce environments. These skills are applied directly in production debugging , integration testing , and customer issue resolution . Technical Skills Java — intermediate — used for debugging Java applications, analyzing stack traces , and maintaining service-level codebases in Salesforce platforms. APIs — intermediate — applied to test, validate, and troubleshoot RESTful and SOAP endpoints using Postman and curl in integration scenarios. AI — entry — used to interpret error messages and support AI-driven features in Salesforce products through LLM agent logic and prompt engineering. LLM agents — entry — applied to automate issue triage and generate initial response scripts based on prompt templates and contextual inputs . Technical communication — intermediate — used to write clear, structured debugging reports and support documentation for engineers and customers . Debugging skills — intermediate — applied to resolve runtime exceptions in Java services using IDEA breakpoints and log analysis tools. When preparing your resume, emphasize hands-on Java debugging, API troubleshooting with Postman , and LLM agent use in real-world scenarios — include specific tools and metrics to demonstrate technical depth. Eligibility Criteria This role is designed for candidates with 2+ years of hands-on technical experience in Java and APIs , who have worked on real-world technical projects or internships involving system debugging or integration development . Must hold a relevant technical qualification such as a Bachelor’s in Computer Science or Information Technology . Must belong to eligible batches: 2023 , 2024 , 2025 , or 2026 . Must have at least 2 years of hands-on experience with Java and APIs in academic or professional projects. CGPA is not specified, but a minimum 6.0 is implied for technical competency in Java and AI coursework. Must have a portfolio demonstrating Java code, API integrations, or debugging logs from personal or academic projects. Experience with GitHub or Git is expected for codebase maintenance and version control tasks. Documentation & Portfolio Requirements Your resume must include a clear section on technical projects with Java and API components, listing tools used, issues resolved , and metrics achieved — such as error rate reduction or response time improvement . For this role, prioritize showcasing Java debugging logs, API integration workflows, and LLM agent use cases in your portfolio — include specific tools like Postman , IDEA , or GitHub to prove hands-on experience. Salary for Technical Support Engineer at Salesforce 💰 Compensation Not Disclosed The advertised compensation for the Technical Support Engineer role at Salesforce is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Technical Support Engineer Upskilling with the right resources significantly enhances your chances of selection for this specific role. Recommended Courses & Resources Java — Mastering Java is crucial for effective troubleshooting and coding in this role. APIs — Understanding APIs is essential for technical support and integration tasks. KodNest — This course provides hands-on experience with coding and problem-solving skills. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Applying without demonstrating experience in Java — Include specific examples of projects or tasks. ❌ Using a generic resume — Tailor it to highlight relevant experience with the supplied responsibilities. ❌ Listing Java or APIs without context — Provide details on where and how they were applied in past roles. ❌ Ignoring the experience requirement — Apply only if you meet the necessary qualifications. ❌ Adding unrelated technologies — Stick to relevant skills to avoid disqualification. ❌ Failing to verify the official Apply URL — Always check the link before submission. Before You Apply — Checklist ✅ Confirm the job title, company, location, work mode, and experience requirement. ✅ Check that you meet the supplied qualification criteria. ✅ Verify eligibility against the supplied eligible batches and experience requirement. ✅ Add relevant supplied JD keywords naturally to your resume. ✅ Highlight projects or experience related to the supplied technologies and responsibilities. ✅ Remove unsupported technologies, achievements, or experience claims. ✅ Open and verify the supplied Apply URL before submitting the application. ✅ Save the job details, application date, and role-specific resume version for tracking. Resume Tailoring & ATS Keywords for Technical Support Engineer Optimizing your resume for ATS is crucial for standing out in the application process for this role. ATS Keywords to Include Technical Support Engineer Java APIs AI Debugging Technical Communication Troubleshooting Customer Success Coding Problem Solving Technical Documentation Performance Monitoring Resume Tips for This Role Highlight your hands-on experience with Java , as it is a key requirement for the role. Emphasize your familiarity with APIs and any relevant projects or experiences. Showcase a project that involved debugging or technical support to align with the role's responsibilities. Use exact keywords from the job description to improve ATS alignment without keyword stuffing. Avoid adding unsupported claims or technologies that you cannot substantiate in your resume. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including unrelated experiences or unsupported claims in your resume for this role. How to Apply for Technical Support Engineer at Salesforce Apply Now — Salesforce Open the supplied official Apply URL and confirm the job title and company. Prepare a resume aligned with the supplied skills, responsibilities, qualification, and experience requirement. Complete the official application form accurately and avoid unsupported claims. Submit the application and save the confirmation or application reference if the portal provides one. Record the application date and monitor the official company portal or registered email for updates. Applications reviewed on rolling basis — early submission recommended. Apply Now — Salesforce NexisGrow.com does not charge any fees for job applications. Salesforce Salesforce is a technology company based in Hyderabad and Bangalore, India . It operates with an onsite work mode. The company specializes in AI-driven customer relationship management solutions within the technology industry. The team supports customers by resolving technical issues through hands-on coding, debugging, and technical communication. They collaborate with engineers and customers to improve service delivery and ensure smooth technical operations. This role supports AI and LLM agents integration, where human and AI agents work together to drive customer success. It enables early-career exposure to real-world applications of Java , APIs , and AI technologies through direct coding and debugging. Company Details Industry Technology Location Hyderabad, Bangalore, India Connect With Us Careers Apply Now Website 🔗 salesforce.wd12.myworkdayjobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for this role? Eligibility Tap to expand + Answer Candidates with a relevant technical qualification and 2+ years of experience, from the eligible batches of 2023 to 2026. ? What technical skills are most important for this role? Skills Tap to expand + Answer Java, APIs, and AI are the most important technical skills for this role. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary Display is Not Disclosed. ? What should I expect after applying? Hiring Process Tap to expand + Answer The exact hiring stages are not specified in the job posting. ? How should I prepare for the interview? Preparation Tap to expand + Answer Review Java and API concepts, practice debugging scenarios, prepare to discuss past technical support experiences, familiarize yourself with Salesforce products, and be ready to demonstrate problem-solving skills. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite in Hyderabad or Bangalore. ? What career exposure can this role provide? Growth Tap to expand + Answer This role provides exposure to technical support, debugging, and collaboration with engineers and customers, enhancing skills in Java and APIs. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Highlight your experience with Java, APIs, technical support, debugging skills, and relevant projects. ? Is there a last date to apply? Application Tap to expand + Answer Not specified in the job posting. ? Is there a probation period? Probation Tap to expand + Answer Not specified in the job posting. ? What is the work environment like for this role? Culture Tap to expand + Answer The role involves collaboration with engineers and customers in an onsite work environment. ? Can freshers apply for this role? Fresher Tap to expand + Answer No, as the experience requirement is 2+ years. 🔗 Explore More on NexisGrow More jobs in Hyderabad Browse all Tech jobs Latest Fresher jobs More jobs at Salesforce Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com