📋 Job Details at a Glance 📍 Location Hyderabad, India 🏢 Company Salesforce 👥 Experience Fresher 🎓 Qualification Fresher / Entry level 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Technology 🛠 Key Skills AI LLM agents coding technical communication Associate Technical Support Engineer at Salesforce — Full Details & How to Apply Salesforce is seeking an Associate Technical Support Engineer in Hyderabad, India with direct exposure to AI and LLM agents in real client support scenarios. This role offers fresh graduates hands-on experience with cutting-edge technical tools, including coding and technical communication , within a structured support environment. This Associate Technical Support Engineer role ensures clients receive timely and accurate technical assistance, particularly in user onboarding and data management. The position involves delivering frontline support through multiple communication channels, with responsibilities centered on troubleshooting and guiding users through technical workflows. Candidates will engage with AI-powered tools and LLM agents as part of client support processes, applying technical knowledge to resolve real-time issues. Salesforce recruitment for this role emphasizes technical support delivery in a global client environment. The job is part of a team focused on client satisfaction through direct technical engagement. The role is designed for fresher / entry level candidates with a technical background, and it is available for 2024, 2025, and 2026 graduates. The position is onsite in Hyderabad, India, and does not disclose a salary figure. 2024, 2025, 2026 graduates with fresher / entry level experience and a technical background are eligible. The role requires no prior industry experience, and Not Disclosed is the salary range. Candidates will gain practical experience in AI , LLM agents , coding , and technical communication . This experience builds a foundation for progression into more advanced technical support or engineering roles within Salesforce . 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Associate Technical Support Engineer jobs in Hyderabad, India jobs are available through Salesforce recruitment . Candidates must apply online to access the position. Job Role & Responsibilities The Associate Technical Support Engineer at Salesforce delivers frontline technical support to global clients by resolving issues in user management , data management , and dashboard configuration using AI and LLM agents . This role ensures client satisfaction through precise, documented, and timely resolutions using technical communication and coding to troubleshoot and resolve issues. Deliver technical support via phone, email, or chat to resolve client issues in user management and data management using technical communication to explain solutions clearly. Advises clients on best practices in reporting and dashboard design by leveraging AI and LLM agents to generate tailored recommendations. Identifies cases requiring escalation to Professional Services or Account Executive teams based on complexity and resolution timelines. Tracks all client interactions in Salesforce case management system to ensure accurate record-keeping and compliance with support protocols. Follows established support workflows while proposing improvements using AI and LLM agents to automate repetitive tasks and reduce response time. Documents every support interaction in Salesforce with structured notes, including root cause, resolution, and client feedback. Troubleshoots client issues using coding to debug configuration errors and validate data integrity in App Builder or Platform UI environments. Contributes to process improvement initiatives by analyzing support data and suggesting automation using AI and LLM agents in real-time support scenarios. This role demands direct ownership of client issue resolution, with each action impacting client satisfaction , support efficiency , and system reliability through measurable outcomes in case closure time and first-contact resolution rate . Required Skills & Technical Competencies The role requires a strong foundation in AI , LLM agents , coding , and technical communication to perform frontline support tasks effectively and leverage intelligent tools in real-world client environments. Technical Skills AI — entry — used to interpret client issues and generate intelligent responses in support chatbots and automated triage systems. LLM agents — entry — applied to draft client recommendations and automate routine queries in Service Cloud workflows. Coding — entry — used to debug configuration errors in Salesforce Platform and validate data integrity in App Builder scripts. Technical communication — entry — employed to write clear, accurate, and structured support documentation in Salesforce Knowledge Base and client-facing emails. When showcasing these skills, emphasize hands-on experience with AI-powered tools , code debugging , and technical documentation in academic projects or personal repositories. Eligibility Criteria This role is designed for fresher candidates with a relevant academic background and entry-level exposure to technical support or software development concepts. Must hold a degree in Computer Science , Information Technology , or a related field. Eligible for 2024 , 2025 , and 2026 academic batches only. Must have a freshers’ qualification with no prior professional work experience required. CGPA or academic performance is not specified in the job posting. Experience with GitHub repositories, coding projects , or technical internships is not mandatory but may be considered. Portfolio or project documentation is not required but can strengthen application if available. Documentation & Portfolio Requirements Include a resume with clear project descriptions, GitHub links , and technical documentation that demonstrate coding and technical communication skills in real-world scenarios. For this role, prioritize showcasing AI-based troubleshooting , code debugging in Salesforce environments, and technical documentation in academic or personal projects to align with the core responsibilities. Salary for Associate Technical Support Engineer at Salesforce 💰 Compensation Not Disclosed The advertised compensation for the Associate Technical Support Engineer role at Salesforce is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Associate Technical Support Engineer Upskilling with the right resources significantly enhances your chances of selection for this role by equipping you with relevant skills and knowledge. Recommended Courses & Resources coding — Essential for developing technical skills required for troubleshooting and support. KodNest — Provides hands-on experience with AI and coding , crucial for this position. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Applying without demonstrating technical communication skills — Provide specific examples of your communication abilities. ❌ Using a generic resume — Tailor your resume to the specific responsibilities outlined in the job description. ❌ Listing AI or LLM agents without details — Clearly explain where and how you applied these technologies in your experience. ❌ Ignoring eligibility requirements — Ensure you meet the specified eligible batches and experience requirements. ❌ Adding unrelated technologies — Focus on relevant skills and avoid unsupported claims. ❌ Failing to verify the Apply URL — Always check the official Apply URL and job details before submission. Before You Apply — Checklist ✅ Confirm the job title, company, location, work mode, and experience requirement. ✅ Check that you meet the supplied qualification criteria. ✅ Verify eligibility against the supplied eligible batches and experience requirement. ✅ Add relevant supplied JD keywords naturally to your resume. ✅ Highlight projects or experience related to the supplied technologies and responsibilities. ✅ Remove unsupported technologies, achievements, or experience claims. ✅ Open and verify the supplied Apply URL before submitting the application. ✅ Save the job details, application date, and role-specific resume version for tracking. Resume Tailoring & ATS Keywords for Associate Technical Support Engineer Optimizing your resume for ATS is crucial for ensuring it gets noticed for this role. ATS Keywords to Include Technical Support AI LLM agents Technical Communication Coding Client Support User Management Data Management Troubleshooting Documentation Process Improvement Escalation Resume Tips for This Role Highlight technical communication skills prominently, as they are crucial for client interactions. Include experience with AI and LLM agents , as these are key tools for the role. Suggest a project that involved coding or technical support to demonstrate relevant experience. Use exact keywords from the job description naturally to align with ATS requirements. Avoid adding unsupported claims or technologies that cannot be substantiated. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Do not include unrelated technologies or unsupported claims in your resume for this role. How to Apply for Associate Technical Support Engineer at Salesforce Apply Now — Salesforce Open the supplied official Apply URL and confirm the job title and company. Prepare a resume aligned with the supplied skills, responsibilities, qualification, and experience requirement. Complete the official application form accurately and avoid unsupported claims. Submit the application and save the confirmation or application reference if the portal provides one. Record the application date and monitor the official company portal or registered email for updates. Applications reviewed on rolling basis — early submission recommended. Apply Now — Salesforce NexisGrow.com does not charge any fees for job applications. Salesforce Salesforce is a technology company based in Hyderabad, India , offering on-site employment for an Associate Technical Support Engineer role. The position operates within the technology sector, delivering frontline technical support to global clients through phone, email, and chat. The team supports clients on user management, data management, reporting, and dashboards. They identify escalation points and maintain case documentation in Salesforce . Responsibilities include working with AI and LLM agents , and suggesting process improvements in technical support workflows. This role supports Salesforce ’s client-facing technical operations by delivering frontline support and leveraging AI tools. It enables early-career exposure to real-world client interactions and AI-driven technical support environments. This role offers early-career exposure through hands-on work with AI and LLM agents , direct client interaction, and technical communication . It provides foundational experience in technical support using modern tools and processes. Company Details Industry Technology Location Hyderabad, India Connect With Us Careers Apply Now Website 🔗 salesforce.wd12.myworkdayjobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for this role? Eligibility Tap to expand + Answer Freshers with a relevant technical background from the eligible batches of 2024, 2025, and 2026 can apply. ? What technical skills are most important for this role? Skills Tap to expand + Answer AI, technical communication, coding, and experience with LLM agents are crucial for this role. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary Display is 'Not Disclosed', which is the only salary information available. ? What should I expect after applying? Hiring Process Tap to expand + Answer The exact hiring stages are not specified in the job posting. ? How should I prepare for the interview? Preparation Tap to expand + Answer 1. Review AI and LLM agent functionalities. 2. Practice technical communication scenarios. 3. Brush up on coding skills. 4. Familiarize yourself with Salesforce products. 5. Prepare to discuss troubleshooting experiences. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite in Hyderabad, India. ? What career exposure can this role provide? Growth Tap to expand + Answer The role offers exposure to client support, technical troubleshooting, and hands-on experience with AI tools. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Highlight technical communication, experience with AI and LLM agents, coding skills, and any relevant projects. ? Is there a last date to apply? Application Tap to expand + Answer Not specified in the job posting. ? Is there a probation period? Probation Tap to expand + Answer Not specified in the job posting. ? What is the work environment like for this role? Culture Tap to expand + Answer The role involves direct client interaction and collaboration with technical teams, although specific details are not provided. ? Can freshers apply for this role? Fresher Tap to expand + Answer Yes, freshers are explicitly welcomed for this position. 🔗 Explore More on NexisGrow More jobs in Hyderabad Browse all Tech jobs Latest Fresher jobs More jobs at Salesforce Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com