📋 Job Details at a Glance 📍 Location Hyderabad, Telangana, India 🏢 Company RealPage 👥 Experience 0-2 years 🎓 Qualification Bachelor's Degree in Computer Science, Information Technology, Engineering, or Related Field 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹5–8 LPA* 🏢 Industry Technology 🛠 Key Skills Customer Support Technical Troubleshooting Product Knowledge Communication Skills Problem Solving Product Support Agent I at RealPage — Full Details & How to Apply RealPage is seeking a Product Support Agent I in Hyderabad, Telangana, India , where freshers can kickstart their careers in technology with a salary of ₹5–8 LPA* . This role offers a unique chance to engage directly with clients and enhance their experience with innovative property management solutions. The demand for tech support roles is surging as companies prioritize customer experience, making the Product Support Agent I position crucial in the technology sector. As organizations invest in robust customer support frameworks, professionals in this role will play a pivotal part in ensuring client satisfaction and loyalty. RealPage is a leader in property management software, founded in 1998 and currently serving over 12,000 clients globally with a workforce of more than 4,000 employees. This extensive reach highlights the company's stability and its commitment to innovation and excellence in customer service. We encourage 2022, 2023, 2024, 2025 graduates with a Bachelor's Degree in Computer Science, Information Technology, Engineering, or Related Field to apply. This role is designed for candidates with 0-2 years experience , making it an ideal entry point into the tech industry, complemented by a competitive salary of ₹5–8 LPA* . In this role, you will develop essential skills in customer support , technical troubleshooting , and problem-solving . Gaining hands-on experience with cutting-edge technology will enhance your product knowledge and prepare you for future career advancements in the tech field. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Product Support Agent I at RealPage is to deliver exceptional customer support by effectively troubleshooting technical issues and enhancing user satisfaction with our software solutions. Assist customers by troubleshooting technical issues using RealPage's software , ensuring timely resolution and high customer satisfaction through effective customer support . Utilize strong communication skills to provide clear and effective support via email and phone, enhancing the overall customer experience. Collaborate with the product development team to relay customer feedback, utilizing product knowledge to improve product functionality and user experience. Monitor and report on customer support metrics, aiming to reduce response times and improve service quality through effective problem solving . Document common issues and solutions to create a knowledge base for future reference, enhancing the efficiency of technical troubleshooting . Prepare detailed reports on customer interactions and resolutions, ensuring transparency and continuous improvement in customer support . Engage directly with clients to resolve product-related queries, fostering strong customer relationships through effective communication skills . Taking ownership of customer interactions directly impacts the success of RealPage , contributing to a culture of excellence and continuous improvement in service delivery. Required Skills & Technical Competencies The Product Support Agent I role requires a solid skill profile to effectively address customer needs and troubleshoot technical issues related to RealPage's products . Technical Skills Customer Support — entry — essential for addressing client issues effectively and ensuring satisfaction with RealPage's software . Technical Troubleshooting — entry — critical for diagnosing and resolving software issues specific to RealPage's products . Product Knowledge — entry — familiarity with RealPage's offerings is crucial for providing accurate support and guidance. Communication Skills — entry — necessary for clear interaction with clients and team members, enhancing collaboration in problem resolution. Problem Solving — entry — ability to think critically and resolve issues efficiently is evaluated through practical scenarios during the hiring process. When showcasing these technical skills in your resume or interview, emphasize your hands-on experience and familiarity with RealPage's software and support processes. Eligibility Criteria This role is designed for recent graduates who possess the foundational technical knowledge and skills required to excel in customer support at RealPage . Candidates must hold a Bachelor's Degree in Computer Science , Information Technology , Engineering , or related fields. Eligible batches include 2022 , 2023 , 2024 , and 2025 graduates, allowing freshers to apply and start their careers. The role is open to candidates with 0-2 years of experience, making it ideal for fresh graduates and those with limited work history. A minimum academic performance of 60% is preferred to ensure a strong foundational knowledge in technical subjects. Having a portfolio or GitHub showcasing relevant projects or internships can provide a competitive edge in the application process. Documentation & Portfolio Requirements When submitting your resume, ensure it is formatted clearly and includes relevant coursework, projects, and internships that demonstrate your technical skills and experience. Pro tip: Highlight any specific experiences with RealPage's software or similar tools in your application to stand out. Salary for Product Support Agent I at RealPage 💰 Compensation ₹5–8 LPA* The advertised compensation for the Product Support Agent I role at RealPage is ₹5–8 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Product Support Agent I Upskilling with the right resources significantly improves your chances of selection for the Product Support Agent I role by enhancing your relevant skills and knowledge. Recommended Courses & Resources Customer Support — This course provides essential skills for effective customer interactions and support. KodNest — Gain technical troubleshooting skills that are crucial for resolving product issues. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — fix by customizing your application. ❌ Neglecting to research RealPage's products — fix by studying the company's offerings. ❌ Overlooking the importance of clear communication skills — fix by providing examples in your resume. ❌ Submitting a generic cover letter — fix by addressing how your skills align with RealPage's needs. ❌ Not preparing for technical questions — fix by practicing common scenarios. ❌ Ignoring the significance of customer service experience — fix by showcasing any relevant experiences, even if volunteer-based. Before You Apply — Checklist ✅ Research RealPage's products and services to understand the role better. ✅ Tailor your resume to highlight relevant skills and experiences. ✅ Prepare a cover letter that addresses why you want to work at RealPage. ✅ Ensure your LinkedIn profile is updated and aligns with your resume. ✅ Practice common interview questions related to customer support and technical troubleshooting. ✅ Gather references who can speak to your technical and interpersonal skills. ✅ Double-check application materials for errors before submission. ✅ Follow up on your application status after a week. Resume Tailoring & ATS Keywords for Product Support Agent I Optimizing your resume for ATS is crucial for standing out in the application process for the Product Support Agent I role. ATS Keywords to Include Product Support Technical Troubleshooting Customer Support Communication Skills Problem Solving Software Knowledge Client Interaction Documentation Collaboration Performance Metrics Technical Support Customer Satisfaction Resume Tips for This Role Highlight relevant coursework or projects that demonstrate your technical skills and understanding of software. Emphasize customer service experiences, even if informal, to showcase your communication and problem-solving abilities. Include any internships or practical experiences that relate to technical support or customer interaction. Optimize your resume with keywords from the job description to improve ATS compatibility. Avoid including unrelated work experiences that do not contribute to your qualifications for this specific role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic skills or experiences that do not directly relate to the Product Support Agent I role. How to Apply for Product Support Agent I at RealPage Apply Now — RealPage Visit the application portal and create an account to start your application. Upload your resume in PDF format, ensuring it is tailored to the job description. Fill out the application form accurately, paying attention to required fields. After submission, expect a confirmation email regarding your application status. Track your application through the portal for updates on the hiring process. Applications reviewed on a rolling basis — early submission recommended. Apply Now — RealPage NexisGrow.com does not charge any fees for job applications. RealPage RealPage was founded in 1998 and is headquartered in Richardson, Texas . With a global footprint, the company employs over 1,000 professionals in Hyderabad, Telangana, India , contributing to its extensive reach in the property management technology sector. This scale enables RealPage to serve a diverse clientele across various markets. The core offerings of RealPage include comprehensive property management solutions such as RealPage Leasing , RealPage Accounting , and Resident Services . These platforms are designed to streamline operations for property managers and owners, enhancing efficiency and user experience. The integration of these products showcases RealPage's commitment to innovation in the technology landscape. RealPage has received notable accolades for its workplace culture, including a Glassdoor rating of 4.2 , which reflects high employee satisfaction. The company actively promotes growth opportunities through various employee programs, fostering a supportive environment that encourages professional development and collaboration among its workforce. Recently, RealPage expanded its product offerings by integrating AI-driven analytics , positioning itself as a leader in the property management technology sector. This strategic initiative not only enhances existing services but also demonstrates RealPage's commitment to leveraging cutting-edge technology to meet evolving market demands. Joining RealPage as a fresher provides a unique career launchpad in technology. The opportunity to work with advanced solutions and gain hands-on experience in a thriving industry equips new employees with valuable skills. This foundation is essential for building a successful career in the rapidly evolving tech landscape. Company Details Industry Technology Location Hyderabad, Telangana, India Connect With Us Careers Apply Now Website 🔗 realpagepms.jibeapply.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Product Support Agent I at RealPage? Eligibility Tap to expand + Answer Candidates with Bachelor's Degree in Computer Science, Information Technology, Engineering, or Related Field and 0-2 years experience are eligible. Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Support, Technical Troubleshooting, Product Knowledge, Communication Skills, Problem Solving. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹5–8 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at RealPage? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Support, Technical Troubleshooting, Product Knowledge, Communication Skills, Problem Solving. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Product Support Agent I interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Support, Technical Troubleshooting, Product Knowledge, Communication Skills, Problem Solving, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) RealPage research, (5) Clear communication. ? What is the work culture like at RealPage? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Hyderabad Browse all Tech jobs More jobs at RealPage Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com