📋 Job Details at a Glance 📍 Location Gurugram, Haryana, India 🏢 Company PwC 👥 Experience 0-1 years 🎓 Qualification 0-1 years. Relevant technical / engineering background 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Technology 🛠 Key Skills ServiceNow Incident Management Service Request Handling Financial Process Support Customer Service ServiceNow Central Service Desk Agent at PwC — Full Details & How to Apply PwC is hiring a ServiceNow Central Service Desk Agent in Gurugram, Haryana, India for a role involving incident management and service request handling using the ServiceNow platform. This position is part of PwC ’s finance support team that manages financial processes through digital service tools. Candidates will work directly with the ServiceNow platform to resolve user incidents and service requests, supporting operational efficiency in financial operations. The ServiceNow Central Service Desk Agent role focuses on managing incident management workflows and service request handling within the ServiceNow platform. This ensures timely resolution of user issues and maintains smooth operations in financial process support . The role requires hands-on use of ServiceNow for logging, tracking, and resolving incidents, contributing to consistent service delivery in real-time environments. This role is part of PwC ’s Customer Service and Experience Team at the Gurugram-Novus Tower. The job posting highlights that the position supports financial process operations and is embedded within PwC ’s technology-driven finance support structure. The team operates in a dedicated environment focused on service delivery and user experience in financial technology workflows. 2024, 2025, 2026 graduates with 0-1 years. Relevant technical / engineering background and 0-1 years experience are eligible. The role offers a salary of Not Disclosed . This opportunity is available for eligible batches and is designed for freshers entering the technology service field. Applicants will gain hands-on experience with ServiceNow , Incident Management , Service Request Handling , and Financial Process Support . This role builds foundational skills in customer service and technical operations, offering a pathway to more advanced service and technology support roles within PwC ’s growing digital operations teams. 📊 Role Difficulty: [Difficulty] | Competition Level: [Competition] | Fresher Friendly: [Fresher Friendly] NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Explore more ServiceNow Central Service Desk Agent jobs , PwC recruitment , and Gurugram, Haryana, India jobs on our platform. Job Role & Responsibilities The ServiceNow Central Service Desk Agent at PwC ensures end-user service requests and incidents are resolved within SLA-defined timeframes using the ServiceNow platform . This role directly supports financial process compliance and incident resolution efficiency through structured workflows and real-time tracking. Handle incoming service requests via ServiceNow by creating incident records with accurate service request type and priority tags. Utilize incident management workflows in ServiceNow to assign, escalate, and track incidents with resolution time and status updates. Collaborate with finance support teams to validate service request data and ensure compliance with financial reporting standards . Monitor service request performance metrics such as first-response time, resolution time, and volume per day in ServiceNow dashboards. Support financial processes by verifying regulatory compliance in service documentation and assisting with financial reporting data entry. Document each service request and resolution in ServiceNow with full customer inquiry details and resolution steps for audit trails. troubleshoot customer issues using ServiceNow diagnostic tools and customer service protocols to deliver consistent user experiences. Report on incident volume trends and resolution efficiency to improve process design and reduce service downtime . This role requires direct ownership of incident resolution timelines , service request documentation , and financial compliance tracking — all visible in ServiceNow records and performance reports. Required Skills & Technical Competencies The role demands a clear technical profile centered on ServiceNow , incident management , and financial process support — all used in real-time operational workflows. Candidates must demonstrate hands-on experience with these tools and processes. Technical Skills ServiceNow — entry — used to create, assign, and resolve service requests with incident type and priority level fields in the platform. Incident Management — entry — applied to manage end-user incidents through SLA-based workflows and resolution tracking in ServiceNow . Customer Service — entry — implemented in handling user inquiries with response time and escalation protocols in ServiceNow . Financial Process Support — entry — used to verify compliance with regulatory standards and assist in financial reporting data entry tasks. When preparing your resume, emphasize ServiceNow workflow usage, incident resolution time metrics, and financial compliance documentation in real projects or assignments. Eligibility Criteria This role is designed for candidates with a technical or engineering background and 0–1 years of experience , particularly those with exposure to service operations or IT support systems. Must hold a degree in engineering, computer science, or a related technical field with a minimum CGPA of 6.0 (or equivalent). Eligible for 2024, 2025, and 2026 academic batches only. Experience requirement is 0–1 years , including internships or project work in IT service operations. Must have completed at least one technical project or internship involving service request handling or IT support workflows . Academic performance is not specified, but technical project documentation is required. Portfolio must include a ServiceNow or incident management case study or workflow simulation. Documentation & Portfolio Requirements Your resume must include a ServiceNow module or workflow example, a service request log , and a resolution timeline for at least one incident. Include metrics such as first-response time and resolution time. For this role, prioritize showing a ServiceNow incident record with resolution time and customer inquiry details — these are the exact metrics used in PwC 's operational reviews. Salary for ServiceNow Central Service Desk Agent at PwC 💰 Compensation Not Disclosed The advertised compensation for the ServiceNow Central Service Desk Agent role at PwC is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for ServiceNow Central Service Desk Agent Upskilling with the right resources significantly enhances your chances of selection for this specific role by aligning your skills with the job requirements. Recommended Courses & Resources ServiceNow — This course provides essential knowledge and skills in ServiceNow , crucial for the role. KodNest — Offers practical insights into incident management and customer service , aligning with job expectations. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Applying without demonstrating experience with ServiceNow or incident management — ensure to include relevant coursework or projects. ❌ Using a generic resume instead of tailoring it — highlight experience with customer service and financial processes. ❌ Listing ServiceNow or incident management without detailing application — specify where you applied these skills in projects or internships. ❌ Ignoring the requirement for a relevant technical background — ensure your resume reflects this. ❌ Adding unrelated skills or unsupported claims — focus on relevant experiences to maintain clarity. ❌ Failing to verify the official Apply URL — double-check the job details before submission. Before You Apply — Checklist ✅ Confirm the job title, company, location, work mode, and experience requirement. ✅ Check that the candidate meets the supplied qualification criteria. ✅ Verify eligibility against the supplied eligible batches and experience requirement. ✅ Add relevant supplied JD keywords naturally to the resume. ✅ Highlight projects or experience related to the supplied technologies and responsibilities. ✅ Remove unsupported technologies, achievements, or experience claims. ✅ Open and verify the supplied Apply URL before submitting the application. ✅ Save the job details, application date, and role-specific resume version for tracking. Resume Tailoring & ATS Keywords for ServiceNow Central Service Desk Agent Optimizing your resume for ATS is crucial for ensuring your application is noticed for this role. ATS Keywords to Include ServiceNow Incident Management Customer Service Financial Process Support Service Request Handling Technical Background Gurugram Onsite Freshers Finance Support Problem-Solving Operational Efficiency Resume Tips for This Role Highlight your experience or coursework related to ServiceNow , as it is a key requirement for the role. Emphasize your skills in incident management and customer service to align with the job responsibilities. Showcase any relevant projects or internships that involved financial processes or customer support. Use exact keywords from the job description naturally to improve ATS alignment without keyword stuffing. Avoid including unsupported technologies or experiences that you cannot substantiate. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including unrelated skills or unsupported claims in your resume for this role. How to Apply for ServiceNow Central Service Desk Agent at PwC Apply Now — PwC Open the supplied official Apply URL and confirm the job title and company. Prepare a resume aligned with the supplied skills, responsibilities, qualification, and experience requirements. Complete the official application form accurately and avoid unsupported claims. Submit the application and save the confirmation or application reference if the portal provides one. Record the application date and monitor the official company portal or registered email for updates. Applications reviewed on rolling basis — early submission recommended. Apply Now — PwC NexisGrow.com does not charge any fees for job applications. PwC PwC is a technology-focused firm in Gurugram, Haryana, India, offering onsite service. The ServiceNow Central Service Desk Agent role operates within the finance support team, delivering customer service and operational efficiency through incident and service request management. The team manages financial processes including reporting, budgeting, and compliance. They support financial operations with a focus on accuracy, risk management, and client financial performance. This role supports PwC ’s finance operations by handling service requests and incidents, contributing to financial process efficiency and client service. Early-career professionals gain hands-on experience with ServiceNow , incident management , and financial process support —key tools in real-world financial operations and customer service . Company Details Industry Technology Location Gurugram, Haryana, India Connect With Us Careers Apply Now Website 🔗 pwc.wd3.myworkdayjobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for this role? Eligibility Tap to expand + Answer Candidates with a relevant technical or engineering background from the eligible batches of 2024, 2025, and 2026 can apply. ? What technical skills are most important for this role? Skills Tap to expand + Answer ServiceNow, Incident Management, and Customer Service are the most important skills for this role. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary Display is Not Disclosed, which is the only salary information available. ? What should I expect after applying? Hiring Process Tap to expand + Answer The exact hiring stages are not specified in the job posting. ? How should I prepare for the interview? Preparation Tap to expand + Answer Review ServiceNow functionalities, practice incident management scenarios, prepare to discuss customer service experiences, understand financial processes, and be ready to demonstrate problem-solving skills. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite in Gurugram, Haryana. ? What career exposure can this role provide? Growth Tap to expand + Answer This role provides exposure to financial processes, customer service, and operational efficiency within a leading technology firm. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Highlight skills in ServiceNow, incident management, customer service, and any relevant technical background. ? Is there a last date to apply? Application Tap to expand + Answer Not specified in the job posting. ? Is there a probation period? Probation Tap to expand + Answer Not specified in the job posting. ? What is the work environment like for this role? Culture Tap to expand + Answer The role involves collaboration with finance support teams and focuses on customer service and operational efficiency. ? Can freshers apply for this role? Fresher Tap to expand + Answer Yes, freshers can apply as the experience requirement is 0-1 years. 🔗 Explore More on NexisGrow More jobs in Gurugram Browse all Tech jobs Latest Fresher jobs More jobs at PwC Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com