📋 Job Details at a Glance 📍 Location Gurugram, Haryana, India 🏢 Company PwC 👥 Experience 0-1 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Technology 🛠 Key Skills ServiceNow Incident Management Service Request Handling Financial Process Support Customer Service Compliance Management ServiceNow Central Service Desk Agent at PwC — Full Details & How to Apply ServiceNow Central Service Desk Agent in Gurugram, Haryana, India , with a specific focus on handling financial service requests through the ServiceNow platform. This role offers hands-on experience in incident management and compliance support within a structured financial operations environment. The ServiceNow Central Service Desk Agent role is critical for managing end-user service requests and incidents in finance-related processes. Using the ServiceNow platform, agents will handle incident management , service request handling , and financial process support , ensuring timely resolution and adherence to compliance standards. This direct involvement supports the smooth operation of financial services and helps maintain regulatory alignment in daily workflows. The job posting highlights that PwC employs a dedicated Customer Service and Experience Team focused on financial advice and strategic guidance. As a member of this team, the ServiceNow Central Service Desk Agent supports financial operations through technology-driven processes. The role is part of PwC ’s structured recruitment for entry-level tech support positions in its Gurugram office. 2024, 2025, 2026 graduates , Any Graduate , and candidates with 0-1 years experience are eligible. The salary is Not Disclosed . This position is available for eligible batches and offers a structured onboarding path in a recognized technology environment. Applicants will gain practical experience in ServiceNow , Incident Management , Service Request Handling , Financial Process Support , and Compliance Management . This role provides foundational exposure to customer service in financial technology, with potential for progression into broader IT operations or compliance roles within PwC . 📊 Role Difficulty: [Difficulty] | Competition Level: [Competition] | Fresher Friendly: [Fresher Friendly] NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Explore ServiceNow Central Service Desk Agent jobs in Gurugram, Haryana, India jobs through PwC recruitment for entry-level tech roles. Apply online to access this position in the official PwC job portal. Job Role & Responsibilities The ServiceNow Central Service Desk Agent at PwC ensures timely resolution of service requests and incidents within finance operations, using ServiceNow to maintain compliance with financial regulations and support end-user workflows through structured incident management and customer service processes. Log incoming service requests and incidents in ServiceNow using standardized templates to ensure accurate data capture and audit trail integrity. Resolve financial process service requests through incident management workflows, ensuring adherence to compliance management protocols and documented financial service standards. Collaborate with finance support teams to address user inquiries, applying customer service principles to deliver consistent, error-free responses within SLA timelines. Monitor service request performance metrics such as first-response time, resolution time, and incident volume to identify bottlenecks and report trends to supervisors. Support compliance management by verifying that all financial service requests follow regulatory guidelines and maintain audit-ready documentation in ServiceNow . Document full service request and incident records in ServiceNow , including root cause analysis, resolution steps, and user feedback for future process improvement. Diagnose and resolve customer-facing issues related to financial processes using ServiceNow workflows and incident management escalation protocols. Update ServiceNow records with real-time status changes to ensure accurate visibility of service request progress across finance teams. This role demands direct ownership of incident resolution , compliance tracking , and ServiceNow data integrity , with measurable impact on financial service delivery and operational efficiency metrics. Required Skills & Technical Competencies The role requires a focused technical profile centered on ServiceNow , incident management , and financial process support , with all tasks grounded in real-world workflow execution and compliance tracking. Technical Skills ServiceNow — entry — used to create, update, and close service requests and incidents in real-time, with full access to workflow routing and status tracking. Incident Management — entry — applied to manage end-to-end resolution of service incidents using defined SLAs, escalation paths, and root cause analysis tools in ServiceNow . Service Request Handling — entry — executed through standardized forms in ServiceNow to capture user inputs, assign ownership, and track resolution progress. Financial Process Support — entry — used to interpret and support finance-related service requests, ensuring alignment with financial operations and regulatory compliance . Customer Service — entry — applied in real-time interactions to resolve user queries, maintain tone consistency, and record user feedback in ServiceNow . Compliance Management — entry — used to validate that all financial service requests meet regulatory standards and are logged with audit-ready metadata in ServiceNow . When showcasing these skills in a resume or interview, emphasize hands-on use of ServiceNow to manage incidents and service requests , with clear examples of financial process support and compliance validation. Eligibility Criteria This role is designed for any graduate with a foundational understanding of service delivery and financial operations , targeting freshers from eligible academic batches. Must hold a graduate degree in any discipline from a recognized university. Must be part of the 2024, 2025, or 2026 academic batch. Experience requirement is 0–1 years , including internships or project work in service or finance domains. No minimum CGPA or academic performance threshold is specified. Must submit a portfolio demonstrating completed projects or assignments related to service delivery, customer support, or financial operations. Applicants must have access to a ServiceNow or similar platform for practical exposure, even if through academic labs or internships. Documentation & Portfolio Requirements Your resume must include a clear section on ServiceNow usage, incident management tasks, and financial process support activities, with specific examples of service request handling or compliance documentation from academic or project work. Pro tip: Highlight any academic project, internship, or lab work where you used a ticketing system or service platform to manage service requests , incidents , or compliance records —this directly mirrors the ServiceNow workflow required in this role. Salary for ServiceNow Central Service Desk Agent at PwC 💰 Compensation Not Disclosed The advertised compensation for the ServiceNow Central Service Desk Agent role at PwC is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for ServiceNow Central Service Desk Agent Upskilling with the right resources significantly enhances your chances of selection for the ServiceNow Central Service Desk Agent role by equipping you with essential skills and knowledge. Recommended Courses & Resources ServiceNow — This course provides foundational knowledge crucial for handling incidents effectively. KodNest — Offers practical insights into customer service processes, enhancing your service request handling skills. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Applying without demonstrating experience in ServiceNow or incident management — Include specific examples in your resume. ❌ Using a generic resume instead of tailoring it to the responsibilities outlined in the job description — Customize your resume for this role. ❌ Listing ServiceNow or incident management without detailing where you applied these skills in previous experiences — Provide context and examples. ❌ Ignoring the qualification and experience requirements specified in the posting — Ensure you meet all criteria. ❌ Adding unrelated technologies or unsupported claims to increase ATS keywords — Stick to relevant skills only. ❌ Failing to verify the official Apply URL and job details before submitting your application — Always double-check before applying. Before You Apply — Checklist ✅ Confirm the job title, company, location, work mode, and experience requirement. ✅ Check that the candidate meets the supplied qualification criteria. ✅ Verify eligibility against the supplied eligible batches and experience requirement. ✅ Add relevant supplied JD keywords naturally to the resume. ✅ Highlight projects or experience related to the supplied technologies and responsibilities. ✅ Remove unsupported technologies, achievements, or experience claims. ✅ Open and verify the supplied Apply URL before submitting the application. ✅ Save the job details, application date, and role-specific resume version for tracking. Resume Tailoring & ATS Keywords for ServiceNow Central Service Desk Agent Optimizing your resume for ATS is crucial for the ServiceNow Central Service Desk Agent role, ensuring it gets noticed by hiring managers. ATS Keywords to Include ServiceNow Incident Management Customer Service Financial Process Support Compliance Management Service Request Handling Troubleshooting Documentation Performance Monitoring Collaboration Problem-Solving Operational Efficiency Resume Tips for This Role Highlight your proficiency in ServiceNow , as it is a critical skill for this role. Emphasize experience or coursework related to incident management and customer service . Consider including any relevant projects or internships that involved financial processes or customer support . Use exact keywords from the job description naturally to improve ATS alignment. Avoid adding unsupported claims or unrelated technologies that you cannot substantiate. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Do not include unrelated work experiences or unsupported claims in your resume for this role. How to Apply for ServiceNow Central Service Desk Agent at PwC Apply Now — PwC Open the supplied official Apply URL and confirm the job title and company. Prepare a resume aligned with the supplied skills, responsibilities, qualification, and experience requirements. Complete the official application form accurately and avoid unsupported claims. Submit the application and save the confirmation or application reference if the portal provides one. Record the application date and monitor the official company portal or registered email for updates. Applications reviewed on rolling basis — early submission recommended. Apply Now — PwC NexisGrow.com does not charge any fees for job applications. PwC PwC is a technology-focused firm based in Gurugram, Haryana, India. This role is onsite and part of the finance support team, where professionals deliver financial advice and strategic guidance through financial analysis, budgeting, forecasting, and risk management. The team manages financial processes and ensures compliance with regulations. They collaborate with finance support teams and end-users, handling service requests, incidents, and inquiries through ServiceNow , incident management , and customer service . This role supports PwC ’s mission of delivering trusted, value-driven financial outcomes through technology and compliance. As a ServiceNow Central Service Desk Agent , you gain early-career exposure to financial processes and the ServiceNow platform, building foundational skills in incident management , service request handling , and financial compliance. Company Details Industry Technology Location Gurugram, Haryana, India Connect With Us Careers Apply Now Website 🔗 pwc.wd3.myworkdayjobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for this role? Eligibility Tap to expand + Answer Any graduate from the eligible batches of 2024, 2025, and 2026 with 0-1 years of experience can apply. ? What technical skills are most important for this role? Skills Tap to expand + Answer ServiceNow, Incident Management, Customer Service, Financial Process Support, and Compliance Management are crucial for this role. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary Display is not disclosed, which is the only salary information available. ? What should I expect after applying? Hiring Process Tap to expand + Answer The exact hiring stages are not specified in the job posting. ? How should I prepare for the interview? Preparation Tap to expand + Answer Review ServiceNow functionalities, practice incident management scenarios, prepare to discuss customer service experiences, understand financial processes, and familiarize yourself with compliance regulations. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite in Gurugram, Haryana, India. ? What career exposure can this role provide? Growth Tap to expand + Answer This role provides exposure to financial processes, incident management, and customer service, which are valuable for career development in finance and technology. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Highlight skills in ServiceNow, incident management, customer service, and any relevant educational background or projects. ? Is there a last date to apply? Application Tap to expand + Answer Not specified in the job posting. ? Is there a probation period? Probation Tap to expand + Answer Not specified in the job posting. ? What is the work environment like for this role? Culture Tap to expand + Answer The role involves collaboration with finance support teams and end-users, focusing on customer service and compliance management. ? Can freshers apply for this role? Fresher Tap to expand + Answer Yes, freshers can apply as the experience requirement is 0-1 years. 🔗 Explore More on NexisGrow More jobs in Gurugram Browse all Tech jobs Latest Fresher jobs More jobs at PwC Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com