📋 Job Details at a Glance 📍 Location Kolkata, West Bengal, India 🏢 Company Ozeol 👥 Experience 3-5 years 🎓 Qualification Bachelor’s degree in Computer Science, Information Technology or an equivalent discipline/experience 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹5–₹8 LPA (Expected) 🏢 Industry Technology 🛠 Key Skills Application Support Production Support Incident Management ITSM Microsoft SQL Server T-SQL SQL Queries REST APIs SOAP Web Services HTML Application Support Specialist at Ozeol — Full Details & How to Apply Ozeol is seeking an Application Support Specialist in Kolkata, West Bengal, India , offering freshers a pathway to impactful careers in tech. This role is pivotal as the demand for application support specialists is rising, driven by companies' increasing reliance on technology for operational efficiency. The importance of the Application Support Specialist role in the technology sector cannot be overstated. As organizations prioritize seamless application performance, specialists are essential for maintaining system uptime and ensuring user satisfaction. This trend highlights the critical nature of the position within the tech landscape, especially at a rapidly growing company like Ozeol . Founded in 2015 , Ozeol has quickly expanded to over 500 employees, specializing in innovative tech solutions across various industries. The company's commitment to cutting-edge technology and a collaborative culture makes it an attractive employer for those looking to advance their careers in application support. With a focus on employee growth, Ozeol is a notable player in the competitive landscape of Kolkata, West Bengal, India jobs . We encourage 2023, 2024, 2025, 2026 graduates with a Bachelor’s degree in Computer Science, Information Technology or an equivalent discipline/experience to apply. Candidates should have 3-5 years experience in relevant fields, with an expected salary of ₹5–₹8 LPA . This role is particularly suited for those eager to dive into the tech industry. In this position, you will gain hands-on experience with essential skills such as Application Support , Incident Management , Microsoft SQL Server , and Azure DevOps . Working with technologies like REST APIs , SOAP Web Services , and Power BI will not only enhance your technical expertise but also open doors to advanced roles in IT support and management. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Application Support Specialist at Ozeol is to ensure seamless application performance through effective troubleshooting and integration, directly enhancing user satisfaction and operational efficiency. Troubleshoot and resolve application issues using Microsoft SQL Server and T-SQL to maintain optimal application performance. Utilize REST APIs and SOAP Web Services to facilitate integration between applications, ensuring smooth communication and functionality. Collaborate with development and operations teams to enhance application features, focusing on user experience and performance metrics. Monitor system performance metrics and generate reports using Power BI to identify improvement areas and implement solutions. Take ownership of the incident management process, ensuring timely resolution and effective communication with stakeholders. Document support processes and create user guides to streamline troubleshooting efforts and enhance team efficiency. Engage with clients to understand their needs, providing tailored solutions that enhance overall customer satisfaction. This role fosters an ownership culture where each specialist directly impacts application performance and user experience, contributing to the overall success of Ozeol . Required Skills & Technical Competencies The Application Support Specialist role demands a robust technical skill set to effectively manage application support and incident resolution. Technical Skills Application Support — advanced — critical for diagnosing and resolving user issues, requiring 3-5 years of hands-on experience. Microsoft SQL Server — advanced — essential for managing databases and executing complex queries to support application functionality. Incident Management — intermediate — used daily to track and resolve issues efficiently, ensuring minimal downtime for users. REST APIs — intermediate — necessary for integrating various applications, enhancing interoperability and communication. SOAP Web Services — intermediate — utilized for seamless application integration, ensuring functional requirements are met. Postman — intermediate — used for testing APIs, ensuring they meet functional requirements and performance standards. When showcasing these technical skills in your resume or interview, emphasize specific projects or tasks where you applied these technologies effectively. Eligibility Criteria This role is designed for candidates with a strong technical background and relevant experience in application support. Candidates must hold a Bachelor's degree in Computer Science , Information Technology , or a related field. Eligible batches include 2023 to 2026 , allowing recent graduates to apply and kickstart their careers. The role requires 3-5 years of experience, making it suitable for those transitioning from internships or previous support roles. A minimum academic performance of 60% is preferred to ensure a strong grasp of technical concepts. Experience with Git or Azure DevOps is advantageous, showcasing familiarity with version control and CI/CD practices. Documentation & Portfolio Requirements Submit your resume in PDF format, including your educational background, relevant experience, and specific projects that highlight your technical skills. Pro tip: Tailor your application to highlight specific experiences with Microsoft SQL Server and incident management to stand out in the selection process. Salary for Application Support Specialist at Ozeol 💰 Compensation ₹5–₹8 LPA (Expected) The advertised compensation for the Application Support Specialist role at Ozeol is ₹5–₹8 LPA (Expected) . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Application Support Specialist Upskilling with the right resources significantly enhances your chances of selection for the Application Support Specialist role by equipping you with essential skills and knowledge. Recommended Courses & Resources Application Support — Gain foundational knowledge in application support processes and tools. T-SQL — Master T-SQL to efficiently manage and query databases. REST APIs — Understand how to work with REST APIs for application integration. HTML — Learn HTML to assist in front-end application support tasks. KodNest — Explore coding fundamentals that are crucial for troubleshooting applications. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills for application support roles to avoid missed opportunities. ❌ Neglecting to mention specific technologies — Clearly state technologies used in previous roles to showcase expertise. ❌ Overloading the resume with generic phrases — Focus on specific accomplishments to strengthen your application. ❌ Ignoring the importance of formatting — Ensure your resume is easy to read and visually appealing. ❌ Submitting a resume without proofreading — Check for errors to create a positive impression on potential employers. ❌ Not preparing for technical questions — Practice SQL and application support questions to improve interview performance. Before You Apply — Checklist ✅ Research Ozeol 's recent projects and technologies to tailor your application effectively. ✅ Update your resume to reflect relevant skills and experiences that align with the job description. ✅ Prepare a cover letter that articulates your interest in the role and the company. ✅ Gather references from previous employers or professors who can vouch for your technical skills. ✅ Ensure your LinkedIn profile is up-to-date and reflects your resume. ✅ Practice common interview questions related to application support and technical skills. ✅ Review the job description thoroughly to understand the key responsibilities and requirements. ✅ Submit your application through the provided link, ensuring all documents are attached. Resume Tailoring & ATS Keywords for Application Support Specialist Optimizing your resume for ATS is crucial for standing out in the selection process for the Application Support Specialist role. ATS Keywords to Include Application Support Production Support Incident Management Microsoft SQL Server T-SQL SQL Queries REST APIs SOAP Web Services HTML CSS JavaScript Azure DevOps Resume Tips for This Role Highlight specific experience with application support tools and technologies mentioned in the job description. Emphasize teamwork and collaboration experiences, particularly in IT or tech-related projects. Include any relevant projects or internships that demonstrate your technical skills and problem-solving abilities. Optimize your resume for ATS by using keywords from the job description to increase visibility. Avoid including unrelated work experiences that do not showcase your technical or support skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including irrelevant personal information or unrelated job experiences in your resume for this role. How to Apply for Application Support Specialist at Ozeol Apply Now — Ozeol Visit the application portal and create an account to start your application. Upload your resume in PDF format, ensuring it is tailored to the job description. Fill out the application form accurately, providing all required information. After submission, expect a confirmation email regarding your application status. Track your application through the portal for updates on the hiring process. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Ozeol NexisGrow.com does not charge any fees for job applications. Ozeol Ozeol was founded in 2015 and has rapidly grown to establish a significant presence in the technology sector. With its headquarters located in Kolkata, West Bengal, India , the company has expanded its global footprint, serving clients in over 15 countries across various industries. Specializing in innovative software solutions, Ozeol offers a range of services including application support and production support . The company utilizes advanced technologies such as REST APIs , SOAP Web Services , and Microsoft SQL Server to deliver effective solutions tailored to client needs. The culture at Ozeol emphasizes collaboration and continuous learning. The company has received positive feedback on platforms like Glassdoor, where employees highlight its supportive environment and commitment to employee development . Ozeol actively promotes mentorship programs and skill enhancement initiatives. Recently, Ozeol secured a significant funding round aimed at expanding its service offerings. This investment will enhance its technological capabilities, allowing the company to integrate more advanced tools such as Power BI and Cognos into its solutions, thereby improving client satisfaction. For freshers in technology, Ozeol presents a strong career launchpad. The company prioritizes skill development and offers mentorship opportunities, making it an ideal environment for new professionals to grow and thrive in the technology sector. Company Details Industry Technology Location Kolkata, West Bengal, India Connect With Us Careers Apply Now Website 🔗 ozeol.recruitee.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Application Support Specialist at Ozeol? Eligibility Tap to expand + Answer Candidates with Bachelor’s degree in Computer Science, Information Technology or an equivalent discipline/experience and 3-5 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Application Support, Production Support, Incident Management, ITSM, Microsoft SQL Server. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹5–₹8 LPA (Expected). Final offer depends on skills, experience, and interview performance. ? What is the interview process at Ozeol? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Application Support, Production Support, Incident Management, ITSM, Microsoft SQL Server. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Application Support Specialist interview? Preparation Tap to expand + Answer (1) Core concepts of Application Support, Production Support, Incident Management, ITSM, Microsoft SQL Server, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Ozeol research, (5) Clear communication. ? What is the work culture like at Ozeol? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Kolkata Browse all Tech jobs Latest Fresher jobs More jobs at Ozeol Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com