📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company Oracle 👥 Experience 0-2 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹6–10 LPA 🏢 Industry Technology 🛠 Key Skills Technical Support Application Support Troubleshooting Incident Resolution Customer Support Problem Solving Software Fundamentals Support Engineer 1 at Oracle — Full Details & How to Apply Oracle is seeking a Support Engineer 1 in Bengaluru, Karnataka, India , offering freshers a chance to kickstart their careers in a leading technology firm with a competitive salary. This role is ideal for those looking to enter the tech industry, especially as the demand for technical support roles continues to rise. The Support Engineer 1 position is crucial in the technology sector, particularly as companies increasingly depend on software solutions for their operations. As more businesses adopt cloud technologies, the need for skilled technical support professionals is growing, making this role vital for ensuring customer satisfaction at Oracle . Founded in 1977 , Oracle is a global leader in database software and cloud solutions, employing over 135,000 people worldwide. The company’s focus on innovation and customer service sets it apart in the tech industry, providing employees with a collaborative culture and access to cutting-edge technologies. This opportunity is open to 2022, 2023, 2024, 2025 graduates from any graduate background with 0-2 years experience . The competitive salary for this role ranges from ₹6–10 LPA , making it an attractive option for freshers looking to establish their careers. In this role, you will develop essential skills in Technical Support , Application Support , Troubleshooting , and Incident Resolution . This foundational experience not only enhances your problem-solving abilities but also opens doors to advanced positions in technical support and engineering within Oracle and the broader tech industry. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Support Engineer 1 role at Oracle is to deliver exceptional technical support, ensuring customers effectively utilize Oracle's software products while achieving high incident resolution rates. Diagnose customer issues using Oracle's support tools, applying Technical Support skills to ensure timely incident resolution. Utilize Troubleshooting techniques to resolve application-related queries, specifically focusing on Oracle's software products. Collaborate with cross-functional teams, including product development and quality assurance, to enhance product reliability and performance. Monitor and analyze support metrics, aiming for a resolution rate above 90% , to identify trends and improve service delivery. Take ownership of customer issues, ensuring follow-up and communication until resolution is achieved, demonstrating commitment to Customer Support . Document technical issues and solutions in the knowledge base, improving future incident handling and enhancing Customer Support . Engage directly with clients to understand their challenges and provide tailored solutions, enhancing overall customer satisfaction. Emphasizing ownership and accountability, this role directly impacts customer experiences and contributes to the overall success of Oracle 's support initiatives. Required Skills & Technical Competencies The Support Engineer 1 role requires a strong technical skill profile to effectively diagnose and resolve customer issues related to Oracle's software products. Technical Skills Technical Support — entry — essential for diagnosing and resolving customer issues using Oracle's support tools. Application Support — entry — involves assisting users with Oracle's software to ensure optimal performance. Troubleshooting — entry — used daily to identify and fix software issues, requiring analytical thinking. Incident Resolution — entry — familiarity with incident management tools like ServiceNow or JIRA to track customer queries efficiently. Customer Support — entry — evaluated through customer feedback and resolution times, emphasizing effective communication. Problem Solving — entry — applied in diagnosing issues and providing solutions to enhance customer satisfaction. Software Fundamentals — entry — foundational knowledge necessary for understanding Oracle's software products. When showcasing these technical skills in your resume or interview, emphasize specific experiences and tools used to demonstrate your practical knowledge. Eligibility Criteria This role is designed for recent graduates eager to start their careers in technology, providing opportunities for diverse academic backgrounds. Any graduate is eligible, allowing for varied problem-solving perspectives. Eligible batches include 2022 , 2023 , 2024 , and 2025 , ensuring recent graduates can apply. The role is open to freshers with 0-2 years of experience, ideal for those starting their careers. While academic performance is not specified, a strong foundation in technical subjects is beneficial. Having a portfolio or GitHub showcasing relevant projects can provide an advantage in demonstrating practical skills. Documentation & Portfolio Requirements Ensure your resume is clear and concise, including relevant technical skills, educational background, and any projects that demonstrate your capabilities. Pro tip: Highlight any hands-on experience with Oracle's software or relevant tools in your application to stand out. Salary for Support Engineer 1 at Oracle 💰 Compensation ₹6–10 LPA The advertised compensation for the Support Engineer 1 role at Oracle is ₹6–10 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Support Engineer 1 Upskilling with the right resources significantly enhances your chances of selection for the Support Engineer 1 role at Oracle . Recommended Courses & Resources Technical Support — This course provides essential skills for troubleshooting and incident resolution. KodNest — Focuses on software fundamentals crucial for application support. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight relevant skills for technical support roles — fix by customizing your resume for each application. ❌ Neglecting to showcase problem-solving experiences — fix by including specific examples from academic projects or internships. ❌ Overlooking the importance of communication skills in the application — fix by providing examples of effective communication in previous roles. ❌ Submitting a generic cover letter without addressing the specific role at Oracle — fix by personalizing your cover letter to reflect your interest in the company. ❌ Not preparing for common technical support interview questions — fix by researching typical scenarios and practicing responses. ❌ Ignoring the importance of follow-up after applying — fix by tracking your application and reaching out if necessary. Before You Apply — Checklist ✅ Research Oracle's products and services to understand the company better before applying. ✅ Tailor your resume to include relevant skills and experiences that align with the job description. ✅ Prepare a cover letter that highlights your interest in the Support Engineer role and Oracle. ✅ Ensure your LinkedIn profile is updated and reflects your skills and experiences. ✅ Gather any supporting documents, such as transcripts or certifications, that may enhance your application. ✅ Review the application process on Oracle's career portal to familiarize yourself with the steps. ✅ Double-check your application for errors before submission to ensure professionalism. ✅ Set reminders to follow up on your application status after submission. Resume Tailoring & ATS Keywords for Support Engineer 1 Optimizing your resume for ATS is crucial for securing the Support Engineer 1 role at Oracle . ATS Keywords to Include Technical Support Application Support Troubleshooting Incident Resolution Customer Support Problem Solving Software Fundamentals Communication Oracle Bengaluru Freshers Full Time Resume Tips for This Role Highlight relevant technical skills and any internships or projects related to technical support. Emphasize communication skills, as they are crucial for customer interaction in this role. Include any coursework or projects that demonstrate problem-solving abilities and software knowledge. Optimize your resume for ATS by including keywords from the job description. Avoid including unrelated work experience that does not showcase your fit for the technical support role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic statements or unrelated experiences that do not align with the technical support role. How to Apply for Support Engineer 1 at Oracle Apply Now — Oracle Visit the Oracle careers portal and search for the Support Engineer 1 position. Prepare your resume in a PDF format, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, providing all required information. After submission, expect a confirmation email regarding your application status. Use the application tracking feature on the Oracle portal to monitor your application progress. Applications reviewed on rolling basis — early submission recommended. Apply Now — Oracle NexisGrow.com does not charge any fees for job applications. Oracle Oracle was founded in 1977 and has since evolved into a multinational corporation with a presence in over 175 countries . The company is headquartered in Austin, Texas , and employs over 135,000 individuals globally. With its extensive reach, Oracle continues to influence the technology landscape across various sectors. The core offerings of Oracle include a comprehensive suite of software products such as Oracle Database , Oracle Cloud Infrastructure , and a range of enterprise applications. These products are designed to meet the diverse needs of businesses, providing robust solutions for data management and cloud computing. Oracle has received numerous accolades for its workplace culture, including a Glassdoor rating of 4.4/5 , which highlights employee satisfaction and engagement. The company actively promotes professional development through various employee programs, ensuring that its workforce is well-equipped to tackle industry challenges. Recently, Oracle has made significant strides in expanding its cloud offerings, investing heavily in AI and machine learning technologies . This strategic focus aims to enhance its product capabilities, positioning Oracle as a leader in innovative technology solutions. Starting a career at Oracle provides freshers with unparalleled access to industry-leading technologies and a robust training program. With opportunities to work on cutting-edge projects, new employees can accelerate their professional development and gain valuable experience in the technology sector. Company Details Industry Technology Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 careers.oracle.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Support Engineer 1 at Oracle? Eligibility Tap to expand + Answer Candidates with Any Graduate and 0-2 years experience are eligible. Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Technical Support, Application Support, Troubleshooting, Incident Resolution, Customer Support. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹6–10 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Oracle? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Technical Support, Application Support, Troubleshooting, Incident Resolution, Customer Support. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Support Engineer 1 interview? Preparation Tap to expand + Answer (1) Core concepts of Technical Support, Application Support, Troubleshooting, Incident Resolution, Customer Support, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Oracle research, (5) Clear communication. ? What is the work culture like at Oracle? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Tech jobs More jobs at Oracle Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com