📋 Job Details at a Glance 📍 Location India 🏢 Company Oracle 👥 Experience 0-2 years 🎓 Qualification Bachelor’s degree in Computer Science, IT, Engineering, or a related field preferred 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹5–9 LPA 🏢 Industry Technology 🛠 Key Skills Technical Support Troubleshooting Customer Support Problem Solving Communication Services & Support – Individual Contributor at Oracle — Full Details & How to Apply Oracle is seeking fresh talent for the Services & Support – Individual Contributor role in India , where you can kickstart your career in a leading tech company with a competitive salary range of ₹5–9 LPA . This position is ideal for recent graduates looking to enter the technology sector and gain invaluable experience in customer support. The demand for Services & Support – Individual Contributor jobs is on the rise as companies increasingly prioritize customer experience. In this role, you will play a crucial part in Oracle's service delivery, addressing technical issues and enhancing user satisfaction. As organizations invest more in technology, the need for skilled support professionals is becoming more pronounced, making this position vital for Oracle's growth. What sets Oracle apart as an employer is its commitment to innovation and quality. Founded in 1977 , Oracle has grown to employ over 135,000 individuals globally and is recognized for its cloud solutions and database management systems. This role offers you the chance to work with cutting-edge technologies and proprietary tools, ensuring that you are well-equipped for future challenges in the tech landscape. We encourage 2022, 2023, 2024, 2025 graduates with a Bachelor’s degree in Computer Science, IT, Engineering, or a related field preferred to consider this opportunity. Ideal candidates will have 0-2 years experience and a strong desire to learn. With a salary range of ₹5–9 LPA , this role provides a solid financial foundation as you begin your career. In this position, you will develop essential skills such as Technical Support , Troubleshooting , Customer Support , Problem Solving , and Communication . These competencies will not only enhance your professional profile but also open doors to advanced positions in tech support or engineering within Oracle and beyond. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Services & Support – Individual Contributor role at Oracle is to deliver exceptional technical support, ensuring customer satisfaction through effective problem resolution and proactive communication. Provide technical support to customers using Oracle's software , ensuring timely resolution of issues through tools like Service Cloud . Utilize troubleshooting skills to diagnose and resolve customer queries related to Oracle's products , enhancing user satisfaction and retention. Collaborate with cross-functional teams, including product development and sales , to relay customer feedback and improve service delivery. Track and analyze support metrics to identify trends and improve response times, contributing to overall service efficiency and customer experience. Take ownership of customer issues from initial contact to resolution, ensuring a seamless support experience and fostering trust. Document solutions and create knowledge base articles to assist future support efforts and improve team efficiency. Engage directly with clients to understand their challenges and provide tailored solutions, enhancing customer loyalty and satisfaction. Emphasizing ownership and accountability, this role directly impacts customer experiences, fostering long-term relationships and driving Oracle's success in the technology sector. Required Skills & Technical Competencies The skill profile for this role requires a solid foundation in technical support and problem-solving, essential for addressing customer needs effectively. Technical Skills Technical Support — entry — Essential for diagnosing and resolving customer issues effectively, requiring a foundational understanding of Oracle's products . Troubleshooting — entry — Critical for identifying problems quickly and efficiently, focusing on software and hardware issues related to Oracle's software . Customer Support — entry — Necessary for maintaining positive client relationships and ensuring satisfaction with Oracle's services . Problem Solving — entry — Involves analytical thinking to develop solutions for complex technical challenges faced by customers using Oracle's products . Communication — entry — Vital for conveying technical information clearly to clients and collaborating with internal teams effectively. When showcasing these technical skills in your resume or interview, emphasize specific experiences with Oracle's products and relevant troubleshooting scenarios. Eligibility Criteria This role is designed for recent graduates eager to start their careers in technical support within the technology sector. Candidates must hold a Bachelor's degree in Computer Science , IT , Engineering , or a related field. Eligible batches include 2022 , 2023 , 2024 , and 2025 , allowing recent graduates to apply. No prior experience is required, making this role ideal for freshers eager to enter the technology sector. A minimum academic performance of 60% is preferred, ensuring candidates have a solid understanding of their field. Having a portfolio or GitHub showcasing relevant projects or internships can provide a competitive edge in the application process. Documentation & Portfolio Requirements Ensure your resume is clear and concise, highlighting your educational background, relevant projects, and any internships related to technical support . Pro tip: Tailor your application to emphasize your hands-on experience with Oracle's products and any troubleshooting scenarios you've encountered. Salary for Services & Support – Individual Contributor at Oracle 💰 Compensation ₹5–9 LPA The advertised compensation for the Services & Support – Individual Contributor role at Oracle is ₹5–9 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Services & Support – Individual Contributor Upskilling with the right resources significantly enhances your chances of selection for this role by equipping you with essential skills and knowledge. Recommended Courses & Resources Technical Support — This course provides foundational skills in troubleshooting and customer support, crucial for this role. KodNest — Offers hands-on experience in technical problem-solving, enhancing your ability to assist customers effectively. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume — Customize your resume to reflect the specific skills and responsibilities outlined in the job description. ❌ Neglecting relevant projects — Highlight academic projects or internships that showcase your technical capabilities. ❌ Submitting a generic cover letter — Address Oracle's specific needs and values in your cover letter. ❌ Overlooking communication skills — Ensure your application materials clearly demonstrate your communication abilities. ❌ Not preparing for technical questions — Familiarize yourself with Oracle's products and potential technical questions for interviews. ❌ Ignoring application deadlines — Follow the application instructions and deadlines meticulously. Before You Apply — Checklist ✅ Research Oracle's products and services to understand the company better before applying. ✅ Tailor your resume to include relevant skills and experiences that match the job description. ✅ Prepare a cover letter that specifically addresses why you want to work at Oracle in this role. ✅ Ensure your LinkedIn profile is updated and reflects your resume accurately. ✅ Gather any necessary documents, such as transcripts or certificates, to support your application. ✅ Practice common interview questions related to technical support and customer service. ✅ Follow the application link and complete all required fields accurately. ✅ Set reminders for follow-up actions after submitting your application. Resume Tailoring & ATS Keywords for Services & Support – Individual Contributor Optimizing your resume for ATS is crucial for increasing visibility and chances of selection for this role. ATS Keywords to Include Technical Support Troubleshooting Customer Support Problem Solving Communication Oracle Service Cloud Technical Skills Client Relations Analytical Thinking Documentation Team Collaboration Resume Tips for This Role Highlight any relevant coursework or projects related to technical support or customer service in your resume. Emphasize communication skills and any experience in customer-facing roles, as these are crucial for this position. Include links to your portfolio or GitHub to showcase your technical projects and problem-solving abilities. Optimize your resume with keywords from the job description to improve ATS compatibility. Avoid including irrelevant work experience or skills that do not align with the job requirements. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Do not include irrelevant work experience or skills that do not align with the job requirements for this role. How to Apply for Services & Support – Individual Contributor at Oracle Apply Now — Oracle Visit the application portal and create an account if you don't have one. Upload your resume in PDF format, ensuring it is tailored to the job description. Fill out the application form accurately, providing all requested information. After submission, you can expect a confirmation email regarding your application status. Track your application through the portal to stay updated on its progress. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Oracle NexisGrow.com does not charge any fees for job applications. Oracle Oracle was founded in 1977 and is headquartered in Redwood City, California . With a significant presence in India , Oracle employs thousands across various roles, contributing to its global workforce of over 135,000 employees . The company serves over 430,000 customers in 175 countries , showcasing its extensive global footprint. Oracle is well-known for its robust suite of products, including Oracle Cloud , Oracle Database , and Oracle Fusion Applications . These offerings are designed to meet the diverse needs of businesses, ranging from small startups to large enterprises. The company’s commitment to innovation is evident in its continuous development of cutting-edge technology solutions. The workplace culture at Oracle has been recognized with multiple awards, including a Glassdoor rating of 4.4/5 , reflecting high employee satisfaction. The company emphasizes professional development through various mentorship programs and training initiatives, fostering a supportive environment for its workforce. Recently, Oracle has expanded its cloud infrastructure services, investing heavily in AI and machine learning technologies . This strategic focus aims to enhance its product offerings and improve customer experiences. The company’s commitment to innovation is further demonstrated by its recent partnerships and acquisitions in the tech space. Starting a career at Oracle provides unmatched opportunities for growth and exposure to cutting-edge technology in the IT sector. Freshers can benefit from comprehensive training programs and mentorship, positioning them for success in a rapidly evolving industry. The company’s focus on innovation ensures that employees are always at the forefront of technological advancements. Company Details Industry Technology Location India Connect With Us Careers Apply Now Website 🔗 eeho.fa.us2.oraclecloud.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Services & Support – Individual Contributor at Oracle? Eligibility Tap to expand + Answer Candidates with Bachelor’s degree in Computer Science, IT, Engineering, or a related field preferred and 0-2 years experience are eligible. Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Technical Support, Troubleshooting, Customer Support, Problem Solving, Communication. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹5–9 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Oracle? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Technical Support, Troubleshooting, Customer Support, Problem Solving, Communication. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Services & Support – Individual Contributor interview? Preparation Tap to expand + Answer (1) Core concepts of Technical Support, Troubleshooting, Customer Support, Problem Solving, Communication, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Oracle research, (5) Clear communication. ? What is the work culture like at Oracle? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in India Browse all Tech jobs More jobs at Oracle Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. 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