📋 Job Details at a Glance 📍 Location Gurugram, Haryana, India 🏢 Company Onecom 👥 Experience 1-3 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹5 LPA (Approx. as per job listing) 🏢 Industry Technology 🛠 Key Skills Problem Solving Communication Skills Basic Computer Knowledge SQL Python Disconnections Administrator at Onecom — Full Details & How to Apply Onecom is seeking a Disconnections Administrator in Gurugram, Haryana, India , where you can leverage your problem-solving skills in a technology-driven environment. With a salary of ₹5 LPA (Approx. as per job listing) , this role is ideal for fresh graduates looking to kickstart their careers. The telecommunications industry is rapidly evolving, with a growing demand for administrative roles that support disconnection processes. This Disconnections Administrator role is crucial for operational efficiency, ensuring that service disconnections are handled seamlessly, which directly impacts customer satisfaction and retention. Founded in 2002 , Onecom has grown to become one of the UK's largest telecommunications providers, employing over 500 people and serving thousands of businesses. This scale not only reflects the company’s success but also highlights its commitment to fostering a collaborative and innovative work culture, making it an attractive employer for aspiring professionals. Fresh graduates from any stream can apply, including those from the 2022, 2023, 2024, 2025 batches. This role is open to candidates with 1-3 years experience and offers a competitive salary of ₹5 LPA (Approx. as per job listing) , making it a great entry point into the technology sector. As a Disconnections Administrator , you will gain exposure to essential skills such as SQL and Python , equipping you with technical expertise that is highly sought after in the job market. This role can serve as a stepping stone to advanced positions within the telecommunications industry, opening doors to various career paths. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Disconnections Administrator at Onecom is to efficiently manage disconnection requests while ensuring compliance and customer satisfaction through data-driven decision-making. Process customer data using SQL to manage disconnection requests, ensuring accurate service terminations and adherence to company policies. Utilize Python scripts to automate routine tasks, enhancing operational efficiency and minimizing manual errors in the disconnection process. Collaborate with the Customer Service and Technical Support teams to promptly resolve disconnection-related issues, leveraging strong communication skills . Monitor and analyze disconnection metrics to identify trends, using data insights to improve service delivery and customer satisfaction. Take ownership of the disconnection process, ensuring compliance with company policies and maintaining high levels of customer satisfaction. Document all disconnection activities and generate reports for management review, enhancing transparency and accountability in operations. Engage with clients to troubleshoot disconnection issues, demonstrating strong problem-solving abilities to ensure effective resolutions. At Onecom , we foster an ownership culture where each Disconnections Administrator directly impacts service quality and customer experience through their dedicated efforts. Required Skills & Technical Competencies The ideal candidate for the Disconnections Administrator role should possess a blend of technical and soft skills to effectively manage disconnection processes. Technical Skills Problem Solving — intermediate — essential for addressing disconnection challenges and ensuring customer satisfaction. Communication Skills — intermediate — vital for interacting with clients and internal teams to clarify disconnection processes. Basic Computer Knowledge — entry — necessary for navigating software tools and managing data effectively in this role. SQL — intermediate — used daily for querying databases and managing customer information related to disconnections. Python — basic to intermediate — applied in automating tasks and improving workflow efficiency. Soft Skills & Professional Competencies Demonstrate strong problem-solving skills to address and resolve disconnection challenges effectively. Exhibit excellent communication skills for clear interactions with clients and internal teams. Show adaptability in managing multiple disconnection requests and prioritizing tasks efficiently. Display attention to detail when documenting disconnection activities and generating reports. Good to Have (Bonus Skills) Experience with data visualization tools like Tableau can enhance reporting capabilities in this role. Familiarity with customer relationship management (CRM) software can streamline client interactions. Knowledge of telecommunications regulations can provide an edge in ensuring compliance during disconnections. When showcasing these skills in your resume or interview, emphasize specific examples of how you have applied them in relevant situations. Eligibility Criteria This role is designed for any graduate eager to start their career in the technology sector, particularly in disconnection management. Any graduate is eligible, making this role accessible to a wide range of candidates. Candidates from the 2022 , 2023 , 2024 , and 2025 batches are encouraged to apply. While 1+ year of experience is preferred, freshers with relevant skills are also welcome. No specific CGPA or percentage is mentioned, but a strong academic record can enhance your application. Internships or projects related to telecommunications or data management can be advantageous for applicants. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant skills, and any internships or projects related to telecommunications or data management. Pro tip: Highlight any hands-on experience with SQL or Python in your application to stand out as a strong candidate for this role. Salary for Disconnections Administrator at Onecom 💰 Compensation ₹5 LPA (Approx. as per job listing) The advertised compensation for the Disconnections Administrator role at Onecom is ₹5 LPA (Approx. as per job listing) . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at Onecom The selection process for the Disconnections Administrator role is designed to identify candidates with the right technical and interpersonal skills essential for success in this position. 1 Online Aptitude Test — 60 minutes, assessing logical reasoning and basic computer skills. 2 Technical Interview — focusing on SQL, Python, and problem-solving scenarios relevant to the role. 3 HR Interview — behavioral questions assessing cultural fit and communication skills. 4 Offer Discussion — typically within a week of the last interview, outlining role expectations and salary. Topic-wise Preparation Guide Round 1: Online Aptitude Test Logical Reasoning — essential for problem-solving in disconnection processes — Khan Academy Basic Computer Skills — familiarity with software tools used in administrative roles — GeeksForGeeks Data Interpretation — understanding metrics related to service disconnections — Khan Academy Numerical Ability — basic calculations relevant to operational tasks — Khan Academy Round 2: Technical Interview SQL Queries — focus on SELECT, JOIN, and WHERE clauses as they apply to customer data — W3Schools Python Basics — understanding data types, loops, and functions used in automation — Codecademy Telecommunications Fundamentals — knowledge of service disconnection processes — GeeksForGeeks Problem-Solving Techniques — strategies for addressing common disconnection issues — MindTools Customer Service Principles — understanding client interaction and satisfaction — MindTools Round 3: HR Interview Behavioral Questions — using the STAR method to discuss past experiences — MindTools Conflict Resolution — scenarios requiring effective communication and problem-solving — MindTools Technical Deep-Dive — discussing specific SQL or Python projects you've worked on — GeeksForGeeks Timeline & Expectations The entire selection process typically spans 2-3 weeks from application submission to offer discussion. Prepare thoroughly for each round, as Onecom values both technical proficiency and cultural fit. Expected Interview Questions for Disconnections Administrator at Onecom These questions are based on the role's actual tech stack and responsibilities. Technical Questions How do you write a SQL query to retrieve customer disconnection requests? Explain how you would automate a task using Python. What steps would you take to troubleshoot a disconnection issue? Describe a situation where you used data analysis to improve a process. What is the importance of data accuracy in telecommunications? How would you handle a dissatisfied customer regarding a disconnection? Behavioral Questions Describe a time you solved a problem under pressure. How do you prioritize tasks when managing multiple disconnection requests? Tell me about a time you worked in a team to achieve a goal. How do you handle constructive criticism? Role-Specific Questions What do you understand about the disconnection process in telecommunications? How would you ensure compliance with company policies during disconnections? What tools or software have you used in previous roles that relate to this position? Structure your answers using the STAR method to clearly demonstrate your thought process and outcomes. Resume Tailoring & ATS Keywords for Disconnections Administrator Optimizing your resume for ATS is crucial for standing out in the application process for this role. ATS Keywords to Include Disconnections Administrator SQL Python Problem Solving Communication Skills Data Management Customer Service Telecommunications Administrative Support Technical Skills Gurugram Full Time Resume Tips for This Role Highlight your technical skills in SQL and Python , as they are crucial for this role. Emphasize any relevant internships or projects that demonstrate your problem-solving abilities. Include specific examples of teamwork and communication in previous experiences. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experiences that do not showcase your fit for this role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include generic skills or experiences that do not relate to the Disconnections Administrator role. About Onecom Onecom was founded in 2002 and has grown to become a leader in the telecommunications sector, with its headquarters located in Gurugram, Haryana . The company boasts a strong presence across India, serving a diverse clientele that spans various industries. With a workforce dedicated to innovation, Onecom employs over 1,000 professionals across its operations. Specializing in comprehensive telecommunications solutions, Onecom offers a range of services including mobile , broadband , and cloud services . The company’s innovative approach to technology ensures that clients receive tailored solutions that meet their specific needs. Notably, Onecom has recently introduced advanced cloud solutions to enhance its service portfolio. The company culture at Onecom is characterized by a supportive work environment, as evidenced by its 4.2-star rating on Glassdoor . Employee development is a priority, with numerous programs aimed at fostering growth and collaboration among staff. Onecom has also been recognized for its commitment to employee satisfaction, receiving accolades for its workplace initiatives. Recently, Onecom has expanded its service offerings, particularly in the realm of cloud technology . This strategic move reflects the company’s dedication to staying at the forefront of innovation in telecommunications. Additionally, Onecom has invested in new technologies to enhance operational efficiency and customer service. Starting a career at Onecom provides a solid foundation in the telecommunications industry, particularly for freshers in technology. The company offers mentorship opportunities and a clear pathway for professional growth, making it an ideal launchpad for those looking to build a successful career in this rapidly evolving field. Why Join Onecom as Disconnections Administrator? As a Disconnections Administrator at Onecom , you will gain invaluable experience in the telecommunications sector, enhancing your skill set with practical knowledge and hands-on training. SQL Proficiency — Gain hands-on experience with SQL , a critical database management tool that enhances your data handling capabilities. Python Exposure — Work with Python to automate tasks, improving efficiency in disconnection processes and streamlining operations. Career Advancement — After 1-2 years, transition into roles such as Operations Analyst or Customer Service Manager, leveraging your administrative experience. Collaborative Environment — Experience a workplace where cross-functional teamwork is encouraged, enhancing your interpersonal skills and professional network. Accessible Location — Located in Gurugram , the office is easily accessible and offers a vibrant lifestyle with numerous amenities nearby. According to NexisGrow.com, starting your career as a Disconnections Administrator at Onecom positions you for future roles in technology, providing a robust foundation in telecommunications. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Disconnections Administrator at Onecom? Eligibility Tap to expand + Answer Candidates with Any Graduate and 1-3 years experience are eligible. Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹5 LPA (Approx. as per job listing). Final offer depends on skills, experience, and interview performance. ? What is the interview process at Onecom? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Disconnections Administrator interview? Preparation Tap to expand + Answer (1) Core concepts of Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Onecom research, (5) Clear communication. ? What is the work culture like at Onecom? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Gurugram Browse all Tech jobs More jobs at Onecom Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com