📋 Job Details at a Glance 📍 Location Gurugram, Haryana, India 🏢 Company Onecom 👥 Experience 1-3 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹5–7 LPA* 🏢 Industry Technology 🛠 Key Skills Problem Solving Communication Skills Basic Computer Knowledge SQL Python 1st Line Technical Support Specialist at Onecom — Full Details & How to Apply Onecom is seeking a 1st Line Technical Support Specialist in Gurugram, Haryana, India , where freshers can kickstart their careers in the technology sector with a competitive salary. This role is ideal for those looking to enhance their problem-solving and communication skills while working in a supportive environment. The demand for 1st Line Technical Support Specialist jobs is on the rise as companies increasingly prioritize customer satisfaction and tech reliability. As technology evolves, the need for skilled professionals who can effectively resolve technical issues becomes critical. This role at Onecom directly contributes to enhancing user experience, ensuring customer loyalty through efficient problem resolution. Onecom , established in 2002 , has grown to employ over 1,000 individuals and is recognized for its innovative communication solutions. The company’s commitment to fostering a collaborative culture makes it an attractive employer for those entering the tech field. With a focus on continuous improvement, Onecom recruitment emphasizes the importance of technical support in maintaining high service standards. This position is open to 2021, 2022, 2023, 2024, 2025 graduates from any background, making it accessible for fresh talent. Candidates with 1-3 years experience can also apply, with a competitive salary range of ₹5–7 LPA* . This role is perfect for those eager to build a strong foundation in technical support and customer service. In this role, you will gain hands-on experience with essential skills such as Problem Solving , Communication Skills , and basic Computer Knowledge , along with exposure to SQL and Python . These skills are highly sought after in the tech industry, opening doors to various career paths in technical support and beyond. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The 1st Line Technical Support Specialist at Onecom is dedicated to delivering exceptional customer service by resolving technical issues efficiently and effectively, ensuring client satisfaction and operational excellence. Troubleshoot customer technical issues using ticketing systems to ensure timely resolution and maintain high service standards. Utilize SQL to query databases, facilitating accurate data retrieval and effective issue resolution for customer inquiries. Collaborate with development and product teams to escalate unresolved issues, ensuring a seamless flow of information and solutions. Monitor and report on ticket resolution metrics, leveraging data to enhance service delivery and improve customer satisfaction. Document common issues and solutions to enrich the knowledge base, promoting self-service options for customers. Communicate technical information clearly to non-technical users via email and chat , ensuring understanding and effective problem resolution. Resolve client-facing issues promptly, maintaining a high level of customer satisfaction and fostering long-term relationships. This role empowers you to take ownership of customer interactions, directly impacting their experience and contributing to the overall success of Onecom . Required Skills & Technical Competencies The ideal candidate for the 1st Line Technical Support Specialist role possesses a blend of technical and soft skills essential for effective customer support and issue resolution. Technical Skills Problem Solving — entry — essential for diagnosing and resolving technical issues efficiently. Communication Skills — entry — crucial for conveying technical information to clients clearly and effectively. Basic Computer Knowledge — entry — necessary for navigating various software and troubleshooting hardware issues. SQL — intermediate — used daily for data management and issue resolution in customer support. Python — entry — beneficial for automating repetitive tasks and improving efficiency in support processes. Soft Skills & Professional Competencies Active Listening — ensures understanding of customer issues and fosters effective communication. Time Management — enables prioritization of tasks to meet customer needs promptly. Adaptability — essential for adjusting to new tools and processes in a technical environment. Empathy — helps in understanding customer frustrations and enhancing their support experience. Good to Have (Bonus Skills) Familiarity with cloud services — enhances understanding of Onecom 's product offerings. Experience with customer relationship management (CRM) tools — aids in managing customer interactions effectively. Knowledge of network protocols — useful for troubleshooting connectivity issues. When showcasing these skills in your resume or interview, emphasize specific examples of how you have applied them in real-world scenarios. Eligibility Criteria This role is designed for graduates who are eager to start their careers in technical support and possess the necessary skills to excel. Any Graduate is eligible, as the role focuses on skills rather than specific academic backgrounds. Batches from 2021 to 2025 are encouraged to apply, providing a wide range of fresh talent. 1-3 years of experience in customer or technical support is preferred, but freshers with relevant skills are welcome. No specific CGPA requirement , but a strong academic record can be advantageous. Internships or projects related to technical support or programming will be viewed favorably. Documentation & Portfolio Requirements Submit your resume in PDF format, including your educational background, relevant experience, and any projects or internships related to technical support. Highlight any hands-on experience with SQL or Python during your application to stand out as a candidate. Salary for 1st Line Technical Support Specialist at Onecom 💰 Compensation ₹5–7 LPA* The advertised compensation for the 1st Line Technical Support Specialist role at Onecom is ₹5–7 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at Onecom The selection process for the 1st Line Technical Support Specialist role is designed to identify candidates who possess the necessary technical and interpersonal skills. 1 Online Aptitude Test — 60 minutes, testing logical reasoning and basic technical knowledge. 2 Technical Interview — focuses on SQL, Python, and troubleshooting scenarios. 3 Behavioral Interview — assesses cultural fit and problem-solving approach. 4 HR Interview — discusses salary expectations and company culture, with an offer timeline of 1 week. Topic-wise Preparation Guide Round 1: Online Aptitude Test Logical Reasoning — essential for problem-solving in technical support — Khan Academy Basic Computer Knowledge — understanding of operating systems and software — GeeksForGeeks Customer Service Scenarios — familiarity with common customer issues — MindTools Technical Terminology — knowledge of basic IT terms relevant to the role — W3Schools Round 2: Technical Interview SQL Queries — practice writing and optimizing queries for data retrieval — LeetCode Python Basics — focus on syntax and common libraries used in support — freeCodeCamp Troubleshooting Techniques — methods for diagnosing and resolving technical issues — HackerRank Networking Fundamentals — understanding of basic networking concepts — YouTube Customer Interaction — role-playing scenarios to enhance communication skills — Coursera Round 3: Behavioral Interview STAR Method for Behavioral Questions — prepare examples of past experiences — MindTools Conflict Resolution — strategies for handling difficult customer interactions — GeeksForGeeks Technical Deep-Dive on SQL and Python — be ready to explain your approach to problem-solving — Khan Academy Timeline & Expectations The application to offer timeline is approximately 1 week , ensuring a swift and efficient hiring process. Prepare thoroughly for each round, focusing on both technical skills and cultural fit to align with Onecom 's values. Expected Interview Questions for 1st Line Technical Support Specialist at Onecom These questions are based on the role's actual tech stack and responsibilities. Technical Questions Explain how you would write a SQL query to retrieve customer data. What are the key differences between Python 2 and Python 3? How would you troubleshoot a network connectivity issue? Describe a time you solved a technical problem for a customer. What tools would you use to manage customer support tickets? How do you prioritize multiple technical issues reported by users? Behavioral Questions Describe a challenging customer interaction and how you handled it. How do you manage stress during peak support times? Give an example of a time you worked effectively in a team. What motivates you to provide excellent customer service? Role-Specific Questions What steps would you take to resolve a software installation issue? How do you ensure clear communication with non-technical users? What metrics would you track to measure your performance in this role? Structure your answers using the STAR method to effectively communicate your experiences and problem-solving skills. Resume Tailoring & ATS Keywords for 1st Line Technical Support Specialist Optimizing your resume for ATS is crucial for standing out in the application process. ATS Keywords to Include Technical Support SQL Python Customer Service Problem Solving Communication Skills Troubleshooting Data Management Ticketing Systems Collaboration Documentation Client Interaction Resume Tips for This Role Highlight relevant technical skills like SQL and Python prominently. Emphasize any customer service experience, even if informal. Include projects or internships that showcase problem-solving abilities. Optimize for ATS by using keywords from the job description. Avoid including unrelated work experience that doesn't demonstrate relevant skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include irrelevant work experience that does not showcase your technical or customer service skills. About Onecom Founded in 2002 , Onecom has grown to become one of the UK's largest independent telecommunications providers, with a workforce of over 1,000 employees . The company is headquartered in Gurugram, Haryana, India , and operates across multiple countries, serving a diverse clientele with tailored communication solutions. Onecom specializes in unified communications , mobile solutions , and cloud services . Their product offerings include Onecom Cloud and Onecom Mobile , designed to enhance business connectivity and efficiency. These solutions cater to various sectors, ensuring that clients receive the best technology suited to their needs. The company culture at Onecom is reflected in its 4.2-star rating on Glassdoor , showcasing a supportive work environment. Employee development programs are a priority, with initiatives like mentorship and training workshops that help staff grow their skills and advance their careers. Recently, Onecom has expanded its service offerings to include AI-driven customer support solutions , demonstrating its commitment to innovation and staying ahead in the technology sector. This strategic move not only enhances customer experience but also positions Onecom as a leader in tech advancements. Joining Onecom provides freshers with a robust career launchpad in the tech industry. The company emphasizes mentorship and growth opportunities, ensuring that new employees can develop their skills in a supportive environment while gaining valuable experience in cutting-edge technologies. Why Join Onecom as 1st Line Technical Support Specialist? As a 1st Line Technical Support Specialist at Onecom, you will gain hands-on experience with essential technologies that are critical in today’s tech landscape. The role offers a unique chance to develop your skills in a supportive environment while working with advanced communication solutions. SQL Proficiency — Gain practical experience with SQL, a vital database management tool used in many tech environments, enhancing your problem-solving skills. Python Basics — Learn the fundamentals of Python programming, a valuable skill that will set you apart in technical support roles. Career Advancement — After 1-2 years, explore potential career paths in technical project management or advanced technical support, paving the way for your professional growth. Collaborative Culture — Engage in a work environment that promotes knowledge sharing and teamwork, fostering a sense of community among employees. Vibrant Lifestyle — Located in Gurugram , enjoy access to numerous tech hubs and networking opportunities that can enhance your career prospects. According to NexisGrow.com, the role of 1st Line Technical Support Specialist at Onecom offers a unique blend of skill development and career growth, making it an ideal starting point for aspiring tech professionals. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for 1st Line Technical Support Specialist at Onecom? Eligibility Tap to expand + Answer Candidates with Any Graduate and 1-3 years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹5–7 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Onecom? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the 1st Line Technical Support Specialist interview? Preparation Tap to expand + Answer (1) Core concepts of Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Onecom research, (5) Clear communication. ? What is the work culture like at Onecom? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Gurugram Browse all Tech jobs More jobs at Onecom Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com