📋 Job Details at a Glance 📍 Location Mumbai, Maharashtra, India 🏢 Company NTT DATA 👥 Experience 0-2 years 🎓 Qualification Diploma or Bachelor's Degree in Information Technology, Computer Science, Electronics, or Related Field 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹4–7 LPA* 🏢 Industry Technology 🛠 Key Skills Collaboration Tools Management Technical Support Network Troubleshooting Customer Service Problem Solving Collaboration Managed Services Engineer (L1) at NTT DATA — Full Details & How to Apply NTT DATA is seeking a Collaboration Managed Services Engineer (L1) in Mumbai, Maharashtra, India , offering freshers a competitive salary of ₹4–7 LPA* and hands-on experience with industry-leading collaboration tools. This role is a gateway for new graduates to dive into the technology sector, especially as the demand for collaboration tools continues to rise. The need for skilled professionals in collaboration tools management is critical as organizations shift towards hybrid work models. This Collaboration Managed Services Engineer (L1) role is essential for NTT DATA to maintain high service delivery standards, ensuring that clients can effectively utilize collaboration platforms to enhance productivity and communication. NTT DATA , founded in 1988 , employs over 130,000 professionals globally, making it a robust employer for freshers. The company’s commitment to innovation and employee development provides a supportive environment for those starting their careers in technology. With a focus on collaboration tools, NTT DATA is a leader in the industry. We encourage 2022, 2023, 2024, 2025 graduates with a Diploma or Bachelor's Degree in Information Technology, Computer Science, Electronics, or Related Field to apply. Candidates should have 0-2 years experience and can expect a salary range of ₹4–7 LPA* . This position is particularly suited for freshers eager to learn and grow in a supportive environment. In this role, you will gain valuable experience in Collaboration Tools Management , Technical Support , Network Troubleshooting , and Customer Service . The exposure to industry-standard tools like Microsoft Teams and Zoom will not only enhance your skill set but also open doors for career advancement within NTT DATA ’s extensive network. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Collaboration Managed Services Engineer (L1) at NTT DATA is to ensure seamless operation of collaboration tools, enhancing user experience and client satisfaction through effective technical support. Monitor and manage collaboration tools like Microsoft Teams to ensure optimal performance and user satisfaction, utilizing metrics to gauge effectiveness. Provide technical support for network troubleshooting, employing tools such as Wireshark for diagnostics and issue resolution. Collaborate with the IT support team and customer service to efficiently resolve client issues, ensuring timely communication and follow-up. Track and report on service performance metrics to identify areas for improvement, contributing to overall service quality enhancement. Document processes and create user guides for internal use, ensuring knowledge transfer and consistency in operations. Communicate effectively with clients to understand their needs, providing tailored solutions that align with their requirements. Resolve client-facing issues by employing problem-solving techniques and technical expertise, ensuring high levels of customer satisfaction. This role fosters an ownership culture, allowing you to make a direct impact on client satisfaction and operational efficiency within NTT DATA . Required Skills & Technical Competencies The skill profile for this role emphasizes proficiency in collaboration tools and technical support, essential for delivering high-quality service to clients. Technical Skills Collaboration Tools Management — entry to intermediate — essential for ensuring smooth operation of platforms like Microsoft Teams . Technical Support — entry — critical for troubleshooting issues, requiring familiarity with common IT support practices. Network Troubleshooting — entry — daily application in diagnosing connectivity issues, using tools like ping and traceroute . Customer Service — entry — necessary for effective communication with clients, focusing on empathy and problem resolution. Problem Solving — entry — evaluated through practical scenarios during the interview process to assess analytical thinking. When showcasing these technical skills in your resume or interview, emphasize specific experiences and tools used to demonstrate your proficiency and readiness for the role. Eligibility Criteria This role is designed for recent graduates seeking to launch their careers in technology and collaboration services. Candidates must hold a Diploma or Bachelor's Degree in Information Technology , Computer Science , Electronics , or related fields. Eligible batches include 2022 , 2023 , 2024 , and 2025 , allowing recent graduates to apply. Freshers are encouraged to apply, with 0-2 years of experience accepted, making this role ideal for entry-level candidates. A minimum academic performance of 60% is preferred to ensure a strong understanding of technical concepts. Having a portfolio or GitHub showcasing relevant projects can provide an advantage in the selection process. Documentation & Portfolio Requirements Ensure your resume is clear and concise, highlighting relevant education, skills, and any projects that demonstrate your technical competencies. Pro tip: Tailor your application to emphasize your experience with specific tools like Microsoft Teams and Wireshark to stand out in the selection process. Salary for Collaboration Managed Services Engineer (L1) at NTT DATA 💰 Compensation ₹4–7 LPA* The advertised compensation for the Collaboration Managed Services Engineer (L1) role at NTT DATA is ₹4–7 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Collaboration Managed Services Engineer (L1) Upskilling with the right resources significantly enhances your chances of selection for this specific role. Recommended Courses & Resources Collaboration Tools Management — Essential for mastering the tools used in this role. KodNest — Provides practical experience in technical support and troubleshooting. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight skills specific to collaboration tools and technical support. ❌ Overlooking soft skills — Emphasize communication and problem-solving abilities. ❌ Neglecting company research — Understand NTT DATA 's recent projects for interview discussions. ❌ Submitting a generic cover letter — Personalize it to address the specific role. ❌ Not preparing for technical questions — Review troubleshooting and collaboration tools beforehand. ❌ Ignoring application deadlines — Follow application instructions carefully. Before You Apply — Checklist ✅ Research NTT DATA 's services and recent news to prepare for the application. ✅ Update your resume to reflect relevant skills and experiences tailored to the job description. ✅ Prepare a cover letter that specifically addresses why you want to work at NTT DATA . ✅ Gather any supporting documents, such as transcripts or certifications, to include with your application. ✅ Double-check the application link to ensure it is correct before submission. ✅ Practice common interview questions related to technical support and customer service. ✅ Set reminders for follow-up after submitting your application to express continued interest. ✅ Ensure your LinkedIn profile is updated and reflects your resume for consistency. Resume Tailoring & ATS Keywords for Collaboration Managed Services Engineer (L1) Optimizing your resume for ATS is crucial for standing out in the application process for this role. ATS Keywords to Include Collaboration Tools Management Technical Support Network Troubleshooting Customer Service Problem Solving Microsoft Teams Wireshark IT Support Diagnostics Client Communication Performance Metrics Documentation Resume Tips for This Role Highlight relevant coursework or projects related to collaboration tools and technical support. Emphasize customer service experience, even if from non-technical roles, to showcase communication skills. Include links to any projects or a portfolio that demonstrate your technical abilities. Optimize your resume for ATS by using keywords from the job description, particularly those related to required skills. Avoid including unrelated work experience that does not showcase your fit for this specific role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Do not include unrelated work experience that does not highlight your suitability for the role. How to Apply for Collaboration Managed Services Engineer (L1) at NTT DATA Apply Now — NTT DATA Visit the application portal and create an account if you don't have one. Upload your resume, ensuring it is tailored to the job description. Fill out the application form carefully, providing accurate information. After submission, expect a confirmation email regarding your application status. Use the application portal to track your application progress and follow up if necessary. Applications reviewed on a rolling basis — early submission recommended. Apply Now — NTT DATA NexisGrow.com does not charge any fees for job applications. NTT DATA NTT DATA was founded in 1988 and has expanded its operations to over 50 countries worldwide. With its headquarters located in Tokyo, Japan , the company has grown to become a significant player in the IT services sector, employing over 130,000 professionals globally. This extensive reach allows NTT DATA to serve a diverse clientele across various industries. The core offerings of NTT DATA include advanced digital transformation services , comprehensive cloud solutions , and robust IT infrastructure management . Notably, the company provides specialized services in Collaboration Tools Management and Network Troubleshooting , ensuring clients receive tailored support for their technological needs. These services are designed to enhance operational efficiency and drive innovation. NTT DATA has been recognized for its positive workplace culture, consistently ranking high on platforms like Glassdoor for employee satisfaction. The company promotes various employee engagement programs and has received accolades such as the Great Place to Work certification. These initiatives foster a supportive environment that encourages professional growth and collaboration. Recently, NTT DATA announced a strategic partnership with Microsoft to enhance its cloud services , reflecting its commitment to innovation. This collaboration aims to leverage cutting-edge technologies to provide enhanced solutions for clients. Additionally, the company has been actively expanding its service offerings to meet the evolving demands of the market. For freshers in technology, NTT DATA offers a strong career launchpad, providing access to a vast network of professionals and comprehensive training programs. The company’s focus on problem-solving and customer service equips new employees with essential skills, paving the way for a successful career in the tech industry. Company Details Industry Technology Location Mumbai, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 nttlimited.wd3.myworkdayjobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Collaboration Managed Services Engineer (L1) at NTT DATA? Eligibility Tap to expand + Answer Candidates with Diploma or Bachelor's Degree in Information Technology, Computer Science, Electronics, or Related Field and 0-2 years experience are eligible. Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Collaboration Tools Management, Technical Support, Network Troubleshooting, Customer Service, Problem Solving. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹4–7 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at NTT DATA? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Collaboration Tools Management, Technical Support, Network Troubleshooting, Customer Service, Problem Solving. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Collaboration Managed Services Engineer (L1) interview? Preparation Tap to expand + Answer (1) Core concepts of Collaboration Tools Management, Technical Support, Network Troubleshooting, Customer Service, Problem Solving, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) NTT DATA research, (5) Clear communication. ? What is the work culture like at NTT DATA? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Mumbai Browse all Tech jobs More jobs at NTT DATA Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com