📋 Job Details at a Glance 📍 Location Gurgaon, Haryana, India 🏢 Company NTT DATA 👥 Experience 2+ years 🎓 Qualification Graduate or Postgraduate degree in Business Administration, Commerce, Communications, or a related discipline 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹4.5 – ₹7 LPA 🏢 Industry Technology 🛠 Key Skills Problem Solving Communication Skills Basic Computer Knowledge SQL Python Business Support Senior Analyst at NTT DATA — Full Details & How to Apply NTT DATA is seeking a Business Support Senior Analyst in Gurgaon, Haryana, India , where you can leverage your skills in SQL and Python to enhance customer satisfaction and support sales transactions. This role is pivotal in the tech industry, especially as digital transformation accelerates. The importance of the Business Support Senior Analyst role at NTT DATA cannot be overstated. With the company's expansion in response to the growing demand for innovative technology solutions, this position is crucial for managing customer escalations and ensuring smooth operations. As businesses increasingly rely on technology, roles like this are becoming essential for maintaining service quality and customer trust. NTT DATA is an employer due to its global presence and commitment to innovation. Founded in 1988 , the company employs over 130,000 people worldwide and is recognized for its cutting-edge technology solutions. This role offers unique exposure to international BPO operations, particularly in the telecom sector, making it a rare opportunity in the market. We encourage 2023, 2024, 2025, 2026 graduates with a Graduate or Postgraduate degree in Business Administration, Commerce, Communications, or a related discipline to apply. Candidates should have 2+ years experience and can expect a competitive salary ranging from ₹4.5 – ₹7 LPA . This role is also fresher-friendly, making it an excellent entry point into the tech industry. In this position, you will develop essential skills such as Problem Solving , Communication Skills , and basic Computer Knowledge . Working with SQL and Python will not only enhance your technical expertise but also open doors to future roles in project management or operations within 2-3 years , paving the way for a successful career trajectory. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Business Support Senior Analyst at NTT DATA is pivotal in enhancing operational efficiency through data-driven insights and exceptional customer service, ensuring seamless sales transactions and improved business performance. Manage end-to-end sales transactions using CRM tools to ensure accuracy and efficiency in processing customer orders, leveraging communication skills for effective client interaction. Utilize SQL for data analysis to identify trends and improve sales strategies, enhancing overall business performance and demonstrating strong problem-solving capabilities. Collaborate with the training team to develop coaching programs for frontline agents, ensuring high service standards through effective communication skills . Monitor customer satisfaction metrics to assess performance and implement improvements based on feedback, showcasing strong problem-solving skills. Take ownership of complex customer escalations, providing timely resolutions and maintaining customer relationships, demonstrating exceptional communication skills . Document processes and create reports to communicate findings and recommendations to management, utilizing basic computer knowledge for effective documentation. Engage directly with clients to resolve issues, demonstrating exceptional communication skills and strong problem-solving abilities. This role fosters a culture of ownership, allowing you to make a direct impact on customer satisfaction and operational excellence. Required Skills & Technical Competencies The ideal candidate for the Business Support Senior Analyst role must possess a robust skill set that combines technical proficiency with strong interpersonal abilities. Technical Skills Problem Solving — intermediate — critical for addressing customer issues and improving operational efficiency through data-driven solutions. Communication Skills — intermediate — essential for effective interaction with clients and team members, particularly in a coaching capacity. Basic Computer Knowledge — entry — necessary for navigating various software tools and platforms used in business support. SQL — intermediate — used daily for data retrieval and analysis, crucial for making informed business decisions. Python — entry — applied in automating repetitive tasks and enhancing data processing capabilities. Soft Skills & Professional Competencies Demonstrate strong communication skills to effectively convey information and resolve client issues. Exhibit problem-solving abilities to navigate complex customer escalations and provide timely resolutions. Utilize basic computer knowledge to efficiently manage documentation and reporting tasks. Engage in active listening to understand client needs and enhance service delivery. Good to Have (Bonus Skills) Experience in the telecom sector — unlocks deeper insights into industry-specific challenges and solutions. Familiarity with CRM software — enhances efficiency in managing customer relationships and sales processes. Knowledge of data visualization tools — aids in presenting data insights effectively to stakeholders. When showcasing these skills in your resume or interview, emphasize specific examples of how you've applied them in real-world scenarios. Eligibility Criteria This role is designed for candidates who are eager to leverage their educational background and experience in a business support capacity. Candidates must hold a graduate or postgraduate degree in Business Administration , Commerce , or Communications . Eligible batches include 2023 , 2024 , 2025 , and 2026 , allowing freshers to apply early in their career journey. A minimum of 2 years of experience in international BPO or telesales is required, providing a foundation for the role's responsibilities. Academic performance should ideally be above 60% or equivalent CGPA, demonstrating a solid understanding of core subjects. Internship experience in business support or related fields is advantageous, showcasing practical application of skills. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational qualifications, relevant experience, and any internships related to business support. Pro tip: Highlight specific instances where your skills directly contributed to resolving customer issues or improving processes in your application. Salary for Business Support Senior Analyst at NTT DATA 💰 Compensation ₹4.5 – ₹7 LPA The advertised compensation for the Business Support Senior Analyst role at NTT DATA is ₹4.5 – ₹7 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at NTT DATA The selection process for the Business Support Senior Analyst role is designed to identify candidates who possess the necessary skills and cultural fit for NTT DATA . 1 Online Aptitude Test — 60 minutes, assessing logical reasoning, numerical ability, and verbal skills. 2 Technical Interview — focuses on SQL, Python, and problem-solving scenarios relevant to business support. 3 Behavioral Interview — evaluates communication skills and cultural fit through situational and competency-based questions. 4 HR Interview — discusses salary expectations, company culture, and offers a timeline for decision-making. Topic-wise Preparation Guide Round 1: Online Aptitude Test Logical Reasoning — essential for problem-solving in business scenarios. — Khan Academy Numerical Ability — relevant for analyzing sales data and metrics. — Khan Academy Verbal Skills — important for effective communication in the role. — Khan Academy Time Management — critical for completing the test within the time limit. — MindTools Round 2: Technical Interview SQL Queries — understanding data manipulation and retrieval techniques. — W3Schools Python Basics — familiarity with syntax and common libraries used in data analysis. — Codecademy Business Processes — knowledge of end-to-end sales transactions. — GeeksForGeeks Customer Relationship Management — insights into managing customer interactions. — GeeksForGeeks Problem-Solving Techniques — strategies for addressing customer escalations. — GeeksForGeeks Round 3: Behavioral Interview STAR Method — preparing for behavioral questions with specific examples. — MindTools Conflict Resolution — scenarios related to managing difficult customer interactions. — MindTools Technical Deep-Dive — discussing specific projects or experiences with SQL and Python. — GeeksForGeeks Timeline & Expectations The typical timeline from application to offer can take 4-6 weeks , depending on the number of candidates and interview scheduling. Prepare thoroughly by practicing each round's specific skills and understanding NTT DATA 's business model. Expected Interview Questions for Business Support Senior Analyst at NTT DATA These questions are based on the role's actual tech stack and responsibilities. Technical Questions How do you write a basic SQL query to retrieve customer data? Explain how you would use Python to automate a repetitive task. What are the key components of a successful sales transaction? Describe a situation where you resolved a complex customer issue. How do you prioritize tasks when managing multiple customer escalations? What SQL functions would you use to analyze sales performance? Behavioral Questions Describe a time when you had to handle a difficult customer situation. How do you manage stress when faced with tight deadlines? Give an example of how you worked effectively in a team. What motivates you to excel in a customer support role? Role-Specific Questions What do you understand by end-to-end sales transactions? How would you coach a frontline agent to improve their performance? What metrics would you track to measure customer satisfaction? Structure your answers using the STAR method to clearly demonstrate your thought process and outcomes. Resume Tailoring & ATS Keywords for Business Support Senior Analyst Optimizing your resume for ATS is crucial for standing out in the application process. ATS Keywords to Include Business Support SQL Python Customer Escalation Problem Solving Communication Skills Sales Transactions Coaching Data Analysis CRM BPO Experience Telecom Sector Resume Tips for This Role Highlight your experience with SQL and Python , as these are critical for the role. Emphasize any internships or projects related to business support or customer service. Include quantifiable achievements, such as improving customer satisfaction scores. Optimize your resume for ATS by using keywords from the job description. Avoid including irrelevant work experience that does not relate to the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include generic phrases or unrelated job experiences that dilute your qualifications. About NTT DATA Founded in 1988 , NTT DATA has expanded its operations to over 50 countries , with its headquarters located in Tokyo, Japan . The company employs a diverse workforce, contributing to its global reach and ability to serve clients across various industries. Specializing in IT services, NTT DATA offers a range of solutions including cloud services , AI , and data analytics . These services cater to sectors such as healthcare and finance , ensuring that clients receive tailored technological support to meet their unique challenges. The company fosters a strong culture of innovation, reflected in its Glassdoor rating of 4.0 . Employee satisfaction is prioritized through various programs, including mentorship initiatives that encourage professional growth and skill development within the organization. Recently, NTT DATA announced a strategic partnership with leading telecom companies, aimed at enhancing its service offerings in the telecom sector . This initiative showcases the company's commitment to staying at the forefront of technological advancements and expanding its market presence. For freshers in technology, NTT DATA serves as a robust launchpad, providing mentorship programs and exposure to cutting-edge technologies. This environment allows new employees to gain valuable experience and develop skills that are essential for a successful career in the tech industry. Why Join NTT DATA as Business Support Senior Analyst? Joining NTT DATA as a Business Support Senior Analyst offers a unique opportunity to develop essential skills in a supportive environment. The company emphasizes hands-on experience with critical tools like SQL and Python , which are vital for data analysis and process automation. Hands-On Experience — Gain practical skills in SQL and Python , crucial for effective data analysis and automation. Leadership Development — Enhance your problem-solving abilities by managing complex customer escalations and coaching agents. Career Advancement — Transition to roles such as Operations Manager or Project Coordinator within 1-2 years, paving the way for future growth. Collaborative Culture — Work in a team-oriented environment that promotes knowledge sharing and mutual support among colleagues. Prime Location — The office in Gurgaon, Haryana is well-connected, offering a vibrant lifestyle with numerous amenities and social opportunities. According to NexisGrow.com, the role of Business Support Senior Analyst at NTT DATA provides a solid foundation for a successful career in technology, equipping you with the skills and experience needed to excel in the industry. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Business Support Senior Analyst at NTT DATA? Eligibility Tap to expand + Answer Candidates with Graduate or Postgraduate degree in Business Administration, Commerce, Communications, or a related discipline and 2+ years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹4.5 – ₹7 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at NTT DATA? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Business Support Senior Analyst interview? Preparation Tap to expand + Answer (1) Core concepts of Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) NTT DATA research, (5) Clear communication. ? What is the work culture like at NTT DATA? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Gurgaon Browse all Tech jobs Latest Fresher jobs More jobs at NTT DATA Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com