📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company New Era Technology 👥 Experience Fresher 🎓 Qualification Graduate Degree (Computer Science, Electronics Engineering, or Related Field Preferred) 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹3–5 LPA* 🏢 Industry Technology 🛠 Key Skills Service Desk Support Cisco Networking Troubleshooting Customer Service Technical Documentation Wipro Cisco – IT Analyst at New Era Technology — Full Details & How to Apply New Era Technology is seeking fresh talent for the Wipro Cisco – IT Analyst role in Bengaluru, Karnataka, India , offering a competitive salary of ₹3–5 LPA* for fresh graduates. This position provides a unique opportunity to gain hands-on experience in Cisco Networking and Service Desk Support , essential for a successful career in technology. The demand for IT Analysts is surging in India, particularly in Bengaluru , which is a tech hub with over 1,000 tech companies . As organizations increasingly rely on technology for operational efficiency, the role of an IT Analyst becomes crucial in ensuring seamless customer experiences and troubleshooting technical issues. New Era Technology , founded in 2015 , has rapidly grown to employ over 500 professionals , specializing in IT solutions and services. This growth reflects the company's commitment to innovation, making it an attractive employer for aspiring IT professionals. The collaborative culture at New Era Technology fosters skill development and career advancement. We encourage 2024, 2025, 2026 graduates with a Graduate Degree (Computer Science, Electronics Engineering, or Related Field Preferred) to apply. This role is designed for those with fresher experience , providing an excellent entry point into the tech industry with a competitive salary of ₹3–5 LPA* . In this role, you will work with essential skills like Service Desk Support , Cisco Networking , Troubleshooting , and Customer Service . Gaining experience in Technical Documentation will also set you apart from peers in similar roles, opening doors to advanced positions in IT and networking. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the IT Analyst role at New Era Technology is to deliver exceptional service desk support while leveraging Cisco tools to enhance network operations and client satisfaction. Troubleshoot technical issues using Cisco software to ensure seamless user experiences and operational continuity. Utilize Cisco Networking protocols to maintain efficient network operations and connectivity across various platforms. Collaborate with the IT support team and customer service representatives to effectively resolve client issues and enhance service delivery. Monitor service desk metrics, such as response times and customer satisfaction ratings, to identify areas for improvement. Document technical processes and create user guides for internal use, ensuring clarity and accessibility of information. Prepare technical documentation and reports to communicate findings and solutions to stakeholders, enhancing transparency. Assist clients in problem-solving by providing clear instructions and support during technical difficulties, fostering trust and reliability. Ownership of these responsibilities directly impacts client satisfaction and operational efficiency, contributing to the overall success of New Era Technology . Required Skills & Technical Competencies The skill profile for this role emphasizes a foundational understanding of technical support and networking, essential for delivering effective solutions. Technical Skills Service Desk Support — entry — essential for addressing user issues and ensuring operational continuity through effective troubleshooting. Cisco Networking — entry — critical for maintaining network infrastructure, requiring familiarity with Cisco routers and switches to ensure connectivity. Troubleshooting — entry — necessary for diagnosing and resolving technical problems, applied daily in service desk operations to enhance user experience. Customer Service — entry — vital for maintaining positive client relationships, focusing on effective communication and empathy during support interactions. Technical Documentation — entry — important for creating clear guides and reports, evaluated through writing samples during the hiring process. When showcasing these technical skills in your resume or interview, emphasize specific experiences and projects that demonstrate your proficiency with Cisco tools and service desk operations. Eligibility Criteria This role is designed for recent graduates eager to start their careers in IT support and networking. Candidates must hold a graduate degree in Computer Science , Electronics Engineering , or a related field to ensure relevant knowledge. Eligible batches include 2024 , 2025 , and 2026 graduates, aligning with the company's focus on fresh talent. While freshers are preferred, candidates with up to 1 year of service desk experience are also considered. A minimum academic performance of 60% in relevant degrees is expected to ensure a strong foundational knowledge. Having a portfolio or GitHub showcasing relevant projects can provide an advantage in the selection process. Documentation & Portfolio Requirements Ensure your resume is clear and concise, including relevant coursework, projects, and any technical documentation you have created. Pro tip: Highlight any hands-on experience with Cisco tools or service desk environments in your application to stand out. Salary for Wipro Cisco – IT Analyst at New Era Technology 💰 Compensation ₹3–5 LPA* The advertised compensation for the Wipro Cisco – IT Analyst role at New Era Technology is ₹3–5 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Wipro Cisco – IT Analyst Upskilling with the right resources significantly enhances your chances of selection for the Wipro Cisco – IT Analyst role, equipping you with essential skills and knowledge. Recommended Courses & Resources Service Desk Support — This course provides foundational skills in service desk operations, crucial for the role. KodNest — Offers practical insights into networking and troubleshooting, aligning with job requirements. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills and experiences specific to the IT Analyst role. ❌ Neglecting to research New Era Technology — This can lead to uninformed answers during interviews. ❌ Overlooking clear communication skills — Essential in customer service contexts. ❌ Submitting a generic cover letter — Address the specific role or company. ❌ Not preparing for technical questions — Focus on Cisco Networking and troubleshooting. ❌ Ignoring application instructions — Follow file format or naming conventions for resumes. Before You Apply — Checklist ✅ Research New Era Technology to understand its services and culture before applying. ✅ Tailor your resume to include relevant skills and experiences that match the job description. ✅ Prepare a cover letter that specifically addresses your interest in the IT Analyst role. ✅ Ensure your LinkedIn profile is updated and reflects your resume for consistency. ✅ Gather any necessary documents, such as transcripts or certifications, before applying. ✅ Double-check the application URL and ensure you are applying through the correct portal. ✅ Follow up on your application status after submission to express continued interest. ✅ Prepare for potential interviews by practicing common technical and behavioral questions. Resume Tailoring & ATS Keywords for Wipro Cisco – IT Analyst Optimizing your resume for ATS is crucial for the Wipro Cisco – IT Analyst role, ensuring it passes automated screenings and highlights your qualifications. ATS Keywords to Include IT Analyst Service Desk Support Cisco Networking Troubleshooting Customer Service Technical Documentation Bengaluru Graduate Degree Freshers New Era Technology Full Time Onsite Resume Tips for This Role Highlight any relevant coursework or projects related to IT support or networking to align with job requirements. Emphasize customer service experience, showcasing how you resolved issues or improved client satisfaction. Include links to your portfolio or GitHub to demonstrate practical skills and projects relevant to the role. Optimize your resume for ATS by including keywords from the job description, particularly technical skills. Avoid including unrelated work experience that does not showcase your fit for the IT Analyst role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including unrelated personal interests or experiences that do not enhance your candidacy for this role. How to Apply for Wipro Cisco – IT Analyst at New Era Technology Apply Now — New Era Technology Visit the application portal and create an account if you don't have one. Upload your resume in PDF format, ensuring it is tailored to the job description. Fill out the application form accurately, providing all requested information. After submission, you can expect a confirmation email regarding your application status. Track your application through the portal for updates on the hiring process. Applications reviewed on a rolling basis — early submission recommended. Apply Now — New Era Technology NexisGrow.com does not charge any fees for job applications. New Era Technology New Era Technology was founded in 2015 and is headquartered in Bengaluru, Karnataka . With a global presence across 5 countries , the company has rapidly expanded its operations, establishing itself as a key player in the technology sector. As of now, New Era Technology employs over 500 professionals dedicated to delivering innovative IT solutions. Specializing in cloud services , cybersecurity , and Cisco networking , New Era Technology offers a comprehensive suite of IT solutions tailored to meet diverse client needs. The company’s focus on Cisco products ensures that clients receive cutting-edge technology and support. This specialization has positioned New Era Technology as a trusted partner for businesses looking to enhance their IT infrastructure. With a 4.5-star rating on Glassdoor , New Era Technology is recognized for its supportive work culture and employee satisfaction. The company actively promotes professional growth through mentorship and training programs designed specifically for the IT sector. These initiatives have contributed to a positive workplace environment, fostering collaboration and innovation among employees. Recently, New Era Technology secured a $10 million funding round aimed at expanding its service offerings and enhancing its technological capabilities. This funding will enable the company to invest in new technologies and improve its existing solutions, further solidifying its position in the competitive IT landscape. Such developments reflect the company’s commitment to growth and innovation. For freshers looking to launch their careers in technology, New Era Technology offers a robust platform for professional development. The company’s emphasis on mentorship and hands-on training equips new employees with the skills necessary to thrive in the IT industry. With a focus on real-world applications and continuous learning, New Era Technology serves as an ideal starting point for aspiring IT professionals. Company Details Industry Technology Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 job-boards.greenhouse.io Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Wipro Cisco – IT Analyst at New Era Technology? Eligibility Tap to expand + Answer Candidates with Graduate Degree (Computer Science, Electronics Engineering, or Related Field Preferred) and Fresher experience are eligible. Eligible batches: 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Service Desk Support, Cisco Networking, Troubleshooting, Customer Service, Technical Documentation. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹3–5 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at New Era Technology? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Service Desk Support, Cisco Networking, Troubleshooting, Customer Service, Technical Documentation. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Wipro Cisco – IT Analyst interview? Preparation Tap to expand + Answer (1) Core concepts of Service Desk Support, Cisco Networking, Troubleshooting, Customer Service, Technical Documentation, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) New Era Technology research, (5) Clear communication. ? What is the work culture like at New Era Technology? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Tech jobs Latest Fresher jobs More jobs at New Era Technology Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com