📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company Netradyne 👥 Experience 3-6 years 🎓 Qualification Bachelor’s Degree in Technical / Related Field 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹8–14 LPA* 🏢 Industry Technology 🛠 Key Skills SQL PostgreSQL MySQL REST APIs ServiceNow JIRA Python Microservices Incident Management Senior Technical Support Analyst at Netradyne — Full Details & How to Apply Netradyne is looking for a Senior Technical Support Analyst in Bengaluru, Karnataka, India , offering freshers a chance to work with cutting-edge technologies like SQL and REST APIs . This role is pivotal for enhancing the technical support team and ensuring customer satisfaction. The demand for Senior Technical Support Analyst jobs is on the rise as companies increasingly depend on sophisticated technologies. As organizations like Netradyne expand their operations, the need for skilled analysts to troubleshoot and resolve technical issues becomes crucial for maintaining operational success and customer loyalty. What sets Netradyne apart is its specialization in AI-based fleet safety solutions, a niche that has propelled the company to grow to over 200 employees since its founding in 2015 . This innovative approach not only enhances safety but also fosters a collaborative culture, making Netradyne an attractive employer for aspiring tech professionals. We encourage 2023, 2024, 2025, 2026 graduates with a Bachelor’s Degree in Technical / Related Field and 3-6 years experience to apply for this role, which offers a competitive salary of ₹8–14 LPA* . This position is ideal for those looking to kickstart their careers in a supportive and growth-oriented environment. In this role, you will gain hands-on experience with essential skills such as PostgreSQL , MySQL , ServiceNow , JIRA , Python , and Microservices . This exposure not only enhances your technical expertise but also opens doors to advanced positions within the company and the broader tech industry. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Senior Technical Support Analyst at Netradyne is pivotal in diagnosing and resolving technical issues, ensuring clients experience minimal downtime through effective use of advanced technologies. Diagnose and resolve technical issues using SQL and PostgreSQL to maintain optimal system performance and client satisfaction. Utilize REST APIs to integrate and troubleshoot software applications, enhancing overall system functionality and user experience. Collaborate with development and product teams to provide actionable feedback on user experience and suggest product improvements. Analyze incident reports and performance metrics to identify trends, utilizing data to recommend effective solutions. Take ownership of critical incidents, ensuring timely resolution and clear communication with stakeholders throughout the process. Document technical processes and solutions in ServiceNow for future reference, aiding in training and knowledge sharing. Engage directly with clients to understand their technical challenges and provide tailored support solutions that meet their needs. This role fosters an ownership culture, allowing you to make a direct impact on client satisfaction and operational efficiency at Netradyne . Required Skills & Technical Competencies The ideal candidate for the Senior Technical Support Analyst position must possess a robust technical skill profile to effectively address complex client issues. Technical Skills SQL — intermediate — essential for querying databases and troubleshooting data-related issues to ensure system reliability. PostgreSQL — intermediate — used for managing complex data sets in Netradyne 's applications, crucial for daily operations and client support. REST APIs — intermediate — knowledge is necessary for integrating various software components effectively, enhancing application performance. Python — intermediate — utilized for scripting and automating repetitive tasks, improving efficiency in support operations. Incident Management — intermediate — familiarity with JIRA is important for tracking and resolving technical issues systematically. When showcasing these technical skills in your resume or interview, emphasize specific projects or experiences that demonstrate your proficiency and impact. Eligibility Criteria This role is designed for candidates with a strong technical background and relevant experience, eager to contribute to Netradyne 's success. A Bachelor’s Degree in a Technical or Related Field is required to ensure foundational knowledge in technology. Eligible batches include 2023 , 2024 , 2025 , and 2026 , allowing fresh graduates to apply early in their careers. Candidates should have 3-6 years of experience, but freshers with relevant internships or projects may also be considered. A minimum academic performance of 60% is preferred to demonstrate commitment and capability. Experience with GitHub or relevant projects can provide an advantage in showcasing practical skills. Documentation & Portfolio Requirements Submit your resume in PDF format, including your educational background, relevant experience, and any projects that highlight your technical skills. Pro tip: Highlight specific instances where your technical skills directly contributed to resolving issues or improving processes in your application. Salary for Senior Technical Support Analyst at Netradyne 💰 Compensation ₹8–14 LPA* The advertised compensation for the Senior Technical Support Analyst role at Netradyne is ₹8–14 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Senior Technical Support Analyst Upskilling with the right resources significantly improves your chances of selection for the Senior Technical Support Analyst role at Netradyne . Recommended Courses & Resources SQL — Mastering SQL is essential for database management and troubleshooting. REST APIs — Understanding REST APIs is crucial for integrating and managing services. ServiceNow — Familiarity with ServiceNow enhances your incident management capabilities. JIRA — Proficiency in JIRA is vital for tracking and managing technical issues. KodNest — This course helps in understanding microservices architecture and development. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight specific technical skills relevant to the role. — Customize your resume for the job. ❌ Neglecting to mention experience with tools like ServiceNow or JIRA, which are crucial for the job. — Include all relevant tools in your application. ❌ Overlooking the importance of quantifying achievements in previous roles or projects. — Use metrics to showcase your impact. ❌ Submitting a generic cover letter that does not address Netradyne's specific needs. — Personalize your cover letter for the company. ❌ Not preparing for technical questions related to SQL and APIs during the interview. — Practice common technical questions. ❌ Ignoring the importance of researching Netradyne's products and culture before applying. — Familiarize yourself with the company. Before You Apply — Checklist ✅ Review the job description carefully to understand the required skills and responsibilities. ✅ Update your resume to reflect relevant experiences and skills tailored to the role. ✅ Prepare a cover letter that specifically addresses why you want to work at Netradyne. ✅ Gather any supporting documents, such as transcripts or certifications, before applying. ✅ Practice common technical interview questions related to SQL and incident management. ✅ Ensure your LinkedIn profile is up-to-date and reflects your application. ✅ Set reminders for application deadlines and follow-up dates. ✅ Research Netradyne's recent news and projects to discuss in interviews. Resume Tailoring & ATS Keywords for Senior Technical Support Analyst Optimizing your resume for ATS is crucial for standing out in the application process for the Senior Technical Support Analyst role. ATS Keywords to Include Senior Technical Support Analyst SQL PostgreSQL REST APIs ServiceNow JIRA Python Microservices Incident Management Technical Support Troubleshooting Customer Satisfaction Resume Tips for This Role Highlight relevant technical skills such as SQL and Python that align with the job description. Emphasize any experience with incident management tools like JIRA to demonstrate familiarity. Include projects or internships that showcase your problem-solving abilities in a technical context. Optimize your resume for ATS by using keywords from the job description to increase visibility. Avoid including unrelated work experience that does not pertain to the technical support field. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Do not include irrelevant personal information or unrelated job experiences in your resume for this role. How to Apply for Senior Technical Support Analyst at Netradyne Apply Now — Netradyne Visit the Netradyne careers page and locate the Senior Technical Support Analyst job listing. Prepare your resume highlighting relevant skills and experiences before uploading it. Fill out the application form accurately, ensuring all required fields are completed. After submission, you can expect a confirmation email regarding your application status. Keep track of your application by checking the Netradyne careers portal for updates. Applications reviewed on rolling basis — early submission recommended. Apply Now — Netradyne NexisGrow.com does not charge any fees for job applications. Netradyne Netradyne , founded in 2015 , is headquartered in Bengaluru, Karnataka , and has rapidly expanded its global footprint in the fleet safety technology market. With a dedicated team of over 200 employees , the company is focused on enhancing fleet safety and efficiency through innovative solutions. Its presence spans multiple countries, reflecting a strong commitment to global outreach. The core offerings of Netradyne include advanced products such as the Driveri platform, which utilizes AI and machine learning to provide real-time insights into driver behavior. Additionally, the company develops solutions that integrate seamlessly with existing fleet management systems, ensuring enhanced safety and operational efficiency for clients across various industries. Netradyne has cultivated a collaborative culture that emphasizes employee development and innovation. The company has received a commendable 4.5-star rating on Glassdoor, showcasing its positive work environment. Employee programs focus on continuous learning and skill enhancement, fostering a sense of community and shared purpose among team members. Recently, Netradyne secured a significant funding round, aimed at expanding its product offerings and enhancing technological capabilities. This investment reflects strong market confidence and positions the company for future growth, allowing it to explore new avenues in fleet safety technology and further innovate its existing solutions. For freshers in technology, Netradyne presents a unique career launchpad. The company offers mentorship from industry experts and opportunities to work on impactful projects that leverage cutting-edge technology. This environment not only nurtures talent but also encourages innovative thinking, making it an ideal place for aspiring professionals to grow their careers. Company Details Industry Technology Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 netradyne.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Senior Technical Support Analyst at Netradyne? Eligibility Tap to expand + Answer Candidates with Bachelor’s Degree in Technical / Related Field and 3-6 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: SQL, PostgreSQL, MySQL, REST APIs, ServiceNow. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹8–14 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Netradyne? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: SQL, PostgreSQL, MySQL, REST APIs, ServiceNow. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Senior Technical Support Analyst interview? Preparation Tap to expand + Answer (1) Core concepts of SQL, PostgreSQL, MySQL, REST APIs, ServiceNow, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Netradyne research, (5) Clear communication. ? What is the work culture like at Netradyne? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Tech jobs Latest Fresher jobs More jobs at Netradyne Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. 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