📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company Microsoft 👥 Experience 3+ years 🎓 Qualification Bachelor’s in IT, Computer Science, Business Administration, Electrical Engineering, Business Leadership, or equivalent experience 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Technology 🛠 Key Skills Microsoft Fabric Azure Data & Analytics Technical Support Troubleshooting Case Management Customer Support Mentoring Support Readiness Technical Support Advisory at Microsoft — Full Details & How to Apply Microsoft is seeking a Technical Support Advisory in Pune, Maharashtra, India , where you can utilize your expertise in Microsoft Fabric and Azure Data & Analytics to enhance customer experiences. This role is pivotal in addressing the surging demand for technical support as businesses increasingly rely on cloud solutions. The importance of the Technical Support Advisory role cannot be overstated in the current technology landscape. As companies pivot towards cloud-based solutions, the need for skilled professionals who can provide exceptional technical support is growing. This position at Microsoft directly contributes to customer satisfaction and retention by resolving technical issues and improving product usability. What sets Microsoft apart as an employer is its commitment to innovation and employee development. Founded in 1975 , Microsoft has over 220,000 employees globally and is a leader in software, cloud solutions, and AI technology. The company fosters a culture of collaboration and continuous learning, making it an ideal environment for aspiring professionals. We encourage 2023, 2024, 2025, 2026 graduates with a Bachelor’s in IT, Computer Science, Business Administration, Electrical Engineering, Business Leadership, or equivalent experience to apply. Candidates should have 3+ years experience in technical support roles. Salary details are Not Disclosed , but the opportunity for growth is significant. In this role, you will gain hands-on experience with essential skills such as Technical Support , Troubleshooting , Case Management , and Customer Support . Working with advanced technologies like Microsoft Fabric and Azure Data & Analytics will not only enhance your technical acumen but also open doors to various career paths within the tech industry. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Technical Support Advisory role at Microsoft is to deliver exceptional technical support while leveraging advanced tools like Microsoft Fabric and Azure Data & Analytics to enhance customer satisfaction. Provide technical support by troubleshooting customer issues using Microsoft Fabric , ensuring timely resolution and high levels of customer satisfaction. Utilize Azure Data & Analytics to analyze customer data, improving support strategies and enhancing overall service quality. Collaborate with engineering and product teams to relay customer feedback, ensuring product improvements align with user needs and expectations. Track and report on case management metrics, identifying trends to improve support processes and contribute to operational efficiency. Develop support readiness materials, ensuring the team is well-prepared for new product launches and customer inquiries. Document technical processes and customer interactions to maintain a comprehensive knowledge base for future reference and training. Engage directly with clients to resolve complex issues, enhancing their experience and fostering long-term relationships with Microsoft . Ownership of customer issues and proactive problem-solving directly impacts the overall success of Microsoft and its commitment to customer satisfaction. Required Skills & Technical Competencies The Technical Support Advisory role requires a robust skill profile, emphasizing technical competencies essential for effective customer support and data analysis. Technical Skills Microsoft Fabric — advanced — essential for data integration and analytics, enabling effective troubleshooting and support strategies. Azure Data & Analytics — advanced — critical for analyzing customer data to improve service delivery and support quality. Technical Support — intermediate — necessary for diagnosing and resolving customer issues effectively using established troubleshooting techniques. Case Management — intermediate — involves using specific tools to track and manage customer interactions, ensuring efficient service delivery. Mentoring — intermediate — important for guiding junior team members, showcasing leadership skills and facilitating knowledge transfer. When showcasing these technical skills in your resume or interview, emphasize specific projects or experiences where you effectively utilized these tools and technologies. Eligibility Criteria This role is designed for candidates with a strong educational background and relevant experience in technical support and data analytics. Candidates must hold a Bachelor’s degree in IT , Computer Science , Business Administration , Electrical Engineering , or related fields. Eligible batches include 2023 to 2026 , allowing recent graduates to apply for this role. A minimum of 3 years of experience is required, though freshers with relevant internships may be considered for entry-level tasks. A strong academic performance with a CGPA of 7.0 or above is preferred, reflecting commitment and capability. Having a portfolio or GitHub showcasing relevant projects can significantly enhance a candidate's profile for this role. Documentation & Portfolio Requirements Ensure your resume is formatted clearly, including your educational background, relevant experience, and any projects that demonstrate your technical skills. Pro tip: Highlight specific instances where you utilized Microsoft Fabric or Azure Data & Analytics in your projects to stand out in your application. Salary for Technical Support Advisory at Microsoft 💰 Compensation Not Disclosed The advertised compensation for the Technical Support Advisory role at Microsoft is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Technical Support Advisory Upskilling with the right resources significantly improves your selection odds for the Technical Support Advisory role at Microsoft . Recommended Courses & Resources Microsoft Fabric — This course provides essential knowledge of Microsoft Fabric, crucial for technical support. KodNest — Enhances troubleshooting skills, vital for resolving customer issues effectively. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume to highlight relevant technical skills — Ensure alignment with the job description. ❌ Neglecting to showcase problem-solving experiences — Include specific examples. ❌ Overloading your resume with generic phrases — Focus on specific achievements instead. ❌ Ignoring the importance of formatting — Keep your resume clean and professional. ❌ Submitting a resume without proofreading for errors — Always double-check for mistakes. ❌ Not preparing for technical questions related to Microsoft products — This can hinder your interview performance. Before You Apply — Checklist ✅ Research Microsoft’s products and services to understand the company better before applying. ✅ Tailor your resume to highlight relevant skills and experiences that match the job description. ✅ Prepare a cover letter that articulates your interest in the role and how your background aligns with Microsoft’s values. ✅ Gather any necessary documents, such as transcripts or certificates, to support your application. ✅ Ensure your LinkedIn profile is updated and reflects your resume accurately. ✅ Practice common technical support interview questions to prepare for the interview process. ✅ Set up job alerts on Microsoft’s career page to stay informed about new openings. ✅ Follow up on your application status after a reasonable period to express continued interest. Resume Tailoring & ATS Keywords for Technical Support Advisory Optimizing your resume for ATS is crucial for the Technical Support Advisory role at Microsoft . ATS Keywords to Include Technical Support Microsoft Fabric Azure Data & Analytics Troubleshooting Case Management Customer Support Mentoring Support Readiness Problem-Solving Documentation Collaboration Performance Metrics Resume Tips for This Role Highlight specific technical skills related to Microsoft Fabric and Azure Data & Analytics to align with job requirements. Emphasize any relevant internships or projects that demonstrate your problem-solving abilities in technical support. Include links to your portfolio or GitHub to showcase practical applications of your skills. Optimize your resume for ATS by incorporating keywords from the job description, ensuring it passes initial screenings. Avoid including unrelated work experience that does not demonstrate your fit for the technical support role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic statements that do not add value to your application for this role. How to Apply for Technical Support Advisory at Microsoft Apply Now — Microsoft Visit the Microsoft careers page and navigate to the Technical Support Advisory job listing. Prepare your resume in PDF format, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, providing all requested information. After submission, you can expect a confirmation email regarding your application status. Use the application tracking feature on the Microsoft careers portal to monitor your application progress. Applications reviewed on rolling basis — early submission recommended. Apply Now — Microsoft NexisGrow.com does not charge any fees for job applications. Microsoft Microsoft was founded in 1975 and is headquartered in Redmond, Washington . With operations in over 190 countries , the company boasts a vast global presence, employing over 220,000 people . This extensive reach allows Microsoft to influence technology markets worldwide, making it a key player in the industry. Some of the core products offered by Microsoft include Windows , the Office Suite , and Azure . These platforms are integral to businesses globally, providing essential tools for productivity and cloud computing. The Microsoft Fabric platform further enhances data analytics capabilities, showcasing the company’s commitment to innovation. Microsoft has received numerous accolades for its workplace culture, including a Glassdoor rating of 4.4/5 . This rating highlights employee satisfaction and inclusivity, with programs designed for mentoring and support readiness . The company actively promotes a culture of collaboration and growth, making it a desirable workplace. Recently, Microsoft announced a significant investment in AI technologies , reflecting its commitment to innovation and market leadership. This initiative aims to enhance its existing products and services, ensuring that Microsoft remains at the forefront of technological advancements. Such developments indicate a proactive approach to evolving market demands. Joining Microsoft as a fresher provides unparalleled access to a robust mentorship program and opportunities for internal mobility. With a focus on technical support and troubleshooting , new employees can develop essential skills in a supportive environment. This makes Microsoft an ideal launchpad for a successful career in technology. Company Details Industry Technology Location Pune, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 microsoft.eightfold.ai Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Technical Support Advisory at Microsoft? Eligibility Tap to expand + Answer Candidates with Bachelor’s in IT, Computer Science, Business Administration, Electrical Engineering, Business Leadership, or equivalent experience and 3+ years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Microsoft Fabric, Azure Data & Analytics, Technical Support, Troubleshooting, Case Management. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: Not Disclosed. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Microsoft? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Microsoft Fabric, Azure Data & Analytics, Technical Support, Troubleshooting, Case Management. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Technical Support Advisory interview? Preparation Tap to expand + Answer (1) Core concepts of Microsoft Fabric, Azure Data & Analytics, Technical Support, Troubleshooting, Case Management, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Microsoft research, (5) Clear communication. ? What is the work culture like at Microsoft? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. 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