📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company M&M 👥 Experience 0-2 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary As per Company Policy 🏢 Industry Technology 🛠 Key Skills Problem Solving Communication Skills Basic Computer Knowledge SQL Python Manager - IT Support at M&M — Full Details & How to Apply M&M is seeking a Manager - IT Support in Pune, Maharashtra, India , perfect for freshers eager to kickstart their careers in technology. This role offers unique exposure to industry-standard tools, focusing on essential skills like problem-solving and communication . The demand for Manager - IT Support jobs is increasing as companies digitize operations, making this position at M&M crucial for maintaining tech efficiency. As organizations continue to embrace digital transformation, the need for skilled IT support professionals is more vital than ever. Founded in 1945 , M&M employs over 150,000 people globally and is known for its innovative technology solutions. This extensive scale not only provides job security but also fosters a collaborative culture where fresh ideas are welcomed, making M&M a standout employer in the tech industry. We encourage 2022, 2023, 2024, 2025 graduates from any background to apply, especially those with 0-2 years experience . The salary for this role is as per Company Policy , ensuring competitive compensation in the tech job market. In this role, you will work with essential skills such as SQL and Python , which are crucial for future tech roles. This position not only enhances your problem-solving and communication skills but also opens doors to advanced positions in IT support and beyond. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Manager - IT Support at M&M is to ensure seamless IT operations by effectively managing support tickets and enhancing user experience through technical solutions. Manage IT support tickets using the company's ticketing system, ensuring timely resolution of issues and applying problem-solving techniques. Utilize SQL to query databases for troubleshooting and data analysis tasks, enhancing operational efficiency. Collaborate with the software development team to implement IT solutions that improve performance metrics and user satisfaction. Monitor IT performance metrics to identify areas for improvement and report findings to management, driving data-informed decisions. Take initiative in developing user guides and documentation for IT processes, ensuring clarity and accessibility for all users. Communicate effectively with clients to understand their IT needs and provide tailored solutions, leveraging communication skills . Resolve technical issues by applying problem-solving techniques and utilizing company resources, ensuring minimal disruption to operations. Ownership of these responsibilities directly impacts the efficiency of IT support, fostering a culture of accountability and continuous improvement. Required Skills & Technical Competencies The ideal candidate for the Manager - IT Support role at M&M should possess a blend of technical and soft skills to effectively address IT challenges. Technical Skills Problem Solving — entry — essential for diagnosing and resolving IT issues effectively. Communication Skills — entry — vital for interacting with users and ensuring clear understanding of technical concepts. Basic Computer Knowledge — entry — necessary for navigating various software and hardware systems used in IT support. SQL — entry — used daily for data retrieval and analysis, critical for troubleshooting and reporting. Python — entry — applied in automating repetitive tasks, enhancing efficiency in IT operations. Soft Skills & Professional Competencies Demonstrate effective communication skills to articulate technical issues clearly to non-technical users. Exhibit strong problem-solving abilities to quickly diagnose and resolve IT-related challenges. Show adaptability in learning new technologies and tools as required by evolving IT needs. Display attention to detail when documenting IT processes and user guides. Good to Have (Bonus Skills) Knowledge of cloud services — opens opportunities for managing cloud-based IT solutions. Familiarity with ITIL framework — enhances understanding of IT service management best practices. Experience with customer relationship management (CRM) tools — improves client interaction and support. When showcasing these skills in your resume or interview, emphasize specific examples of how you have applied them in real-world scenarios. Eligibility Criteria This role is designed for recent graduates eager to start their careers in IT support, bringing fresh perspectives and innovative solutions. Any graduate is eligible, as diverse educational backgrounds can contribute to IT support. Batches from 2022 to 2025 are encouraged to apply, ensuring a fresh influx of talent. No prior experience is required, making it ideal for freshers eager to start their careers. A minimum academic performance of 60% is preferred to ensure a strong foundational knowledge. Having a GitHub portfolio showcasing relevant projects can provide an advantage in the selection process. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant skills, and any projects or experiences that highlight your capabilities. Pro tip: Highlight any relevant projects on your GitHub that demonstrate your skills in SQL or Python to stand out in your application. Salary for Manager - IT Support at M&M 💰 Compensation As per Company Policy The advertised compensation for the Manager - IT Support role at M&M is As per Company Policy . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at M&M The selection process for the Manager - IT Support role at M&M is designed to identify candidates who possess both technical expertise and strong interpersonal skills. 1 Online Aptitude Test — 60 minutes, assessing logical reasoning and basic technical skills. 2 Technical Interview — focuses on SQL, Python, and problem-solving scenarios. 3 Behavioral Interview — evaluates cultural fit and communication skills through situational questions. 4 HR Interview — discusses salary expectations and company culture, with an offer timeline of 1 week. Topic-wise Preparation Guide Round 1: Online Aptitude Test Logical Reasoning — critical for problem-solving in IT support — Khan Academy Basic Computer Knowledge — essential for understanding IT systems — W3Schools Data Interpretation — relevant for analyzing IT performance metrics — GeeksForGeeks Technical Vocabulary — important for effective communication in tech — YouTube Round 2: Technical Interview SQL Queries — depth in writing and optimizing queries for data retrieval — HackerRank Python Basics — understanding syntax and common libraries used in automation — Udemy Troubleshooting Techniques — practical approaches to resolving IT issues — GeeksForGeeks System Administration — knowledge of basic IT infrastructure — Coursera Communication Strategies — effective ways to convey technical information — MindTools Round 3: Behavioral Interview Behavioral Questions — using the STAR method to discuss past experiences — YouTube Team Collaboration — examples of working effectively in a team setting — MindTools Technical Deep-Dive — discussing specific technical challenges faced and solutions implemented — GeeksForGeeks Timeline & Expectations The application to offer timeline is approximately 1 week, allowing for thorough evaluation at each stage. Prepare thoroughly for each round, as M&M values both technical skills and cultural fit in their candidates. Expected Interview Questions for Manager - IT Support at M&M These questions are based on the role's actual tech stack and responsibilities. Technical Questions How would you write a SQL query to retrieve user data from a database? Explain a Python script you would use to automate a task. What steps would you take to troubleshoot a network connectivity issue? Describe how you would handle a high-priority IT support ticket. What is your experience with basic computer hardware? How do you prioritize multiple IT support requests? Behavioral Questions Describe a time you solved a problem under pressure. How do you handle feedback from peers or supervisors? Can you give an example of a successful team project? What motivates you to work in IT support? Role-Specific Questions What do you think are the key responsibilities of an IT support manager? How would you ensure effective communication with non-technical users? What tools do you think are essential for managing IT support tasks? Structure your answers using the STAR method to clearly demonstrate your thought process and problem-solving abilities. Resume Tailoring & ATS Keywords for Manager - IT Support Optimizing your resume for ATS is crucial for this role to ensure it gets noticed by recruiters. ATS Keywords to Include IT Support SQL Python Problem Solving Communication Skills Basic Computer Knowledge Technical Support Customer Service Data Analysis Troubleshooting Collaboration Documentation Resume Tips for This Role Highlight relevant technical skills like SQL and Python prominently. Emphasize any project or internship experience related to IT support. Include a portfolio link showcasing any relevant work or projects. Optimize for ATS by using keywords from the job description. Avoid including unrelated work experience that does not demonstrate relevant skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include unrelated certifications or experiences that do not align with the IT support role. 7-Day Preparation Roadmap for Manager - IT Support Interview This roadmap is tailored to the JD requirements to help you prepare effectively. Day 1-2: Study SQL basics using online resources like W3Schools . Day 3-4: Practice Python through coding platforms like LeetCode . Day 5-6: Review troubleshooting techniques and common IT issues. Day 7: Conduct a mock interview focusing on behavioral questions and finalize your resume. Recommended Resources Khan Academy GeeksForGeeks HackerRank Udemy Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Neglecting to tailor the resume for the specific role, fix by customizing. ❌ Failing to prepare for technical questions, fix by practicing SQL and Python . ❌ Not researching the company culture, fix by reviewing M&M 's values. ❌ Overlooking the importance of soft skills, fix by preparing examples. ❌ Ignoring the application deadline, fix by setting reminders. ❌ Submitting a generic cover letter, fix by personalizing it for M&M . Before You Apply — Checklist ✅ Research M&M 's recent projects and values before applying. ✅ Update your resume to reflect relevant skills and experiences. ✅ Prepare a cover letter tailored to the IT Support role. ✅ Gather any necessary documents for the application. ✅ Double-check the application portal for submission guidelines. ✅ Set a reminder for follow-up after submitting your application. ✅ Practice common interview questions related to IT support. ✅ Ensure your LinkedIn profile is updated and reflects your resume. About M&M M&M was founded in 1945 and has grown to become a global leader in technology, with its headquarters located in Mumbai and operations spanning over 100 countries . The company employs over 150,000 individuals , showcasing its extensive reach and influence in the tech industry. The core offerings of M&M include innovative solutions in automotive, agribusiness, and IT services, with products like Mahindra Electric and Mahindra Reva . The company also provides cutting-edge IT services that leverage cloud computing and data analytics to enhance operational efficiencies. M&M has cultivated a strong culture of innovation, recognized by Glassdoor as one of the top companies to work for in India. The company emphasizes employee growth through various programs, including mentorship initiatives and skill development workshops, ensuring high levels of employee satisfaction. Recently, M&M has made significant strides in expanding its digital services, investing heavily in AI and machine learning technologies . This commitment to innovation is evident in their recent launch of the Mahindra Digital Platform , aimed at enhancing customer experiences across all sectors. Starting a career at M&M provides freshers with unparalleled exposure to cutting-edge technology, including opportunities to work on projects involving cloud solutions and data analytics . The robust support system for professional development ensures that new employees can thrive and advance in their careers. Why Join M&M as Manager - IT Support? Joining M&M as a Manager - IT Support offers a unique opportunity to develop specialized skills in a supportive environment, where technology and innovation are at the forefront of the company's mission. SQL Expertise — Gain hands-on experience with SQL , a critical database management tool that enhances your technical skill set and prepares you for advanced roles. Python Proficiency — Learn Python for automating IT support tasks, a highly sought-after skill that increases your value in the tech industry. Career Advancement — After 1-2 years, potential career paths include roles like IT Manager or Systems Analyst , offering significant growth opportunities within M&M . Collaborative Culture — Experience a work environment that fosters teamwork and innovation, encouraging employees to share ideas and collaborate on projects. Pune Lifestyle — Located in Pune , the role offers a vibrant lifestyle with access to tech hubs and a balanced work-life environment. According to NexisGrow.com, a role at M&M as a Manager - IT Support not only enhances your technical skills but also positions you within a company that values innovation and employee development. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Manager - IT Support at M&M? Eligibility Tap to expand + Answer Candidates with Any Graduate and 0-2 years experience are eligible. Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: As per Company Policy. Final offer depends on skills, experience, and interview performance. ? What is the interview process at M&M? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Manager - IT Support interview? Preparation Tap to expand + Answer (1) Core concepts of Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) M&M research, (5) Clear communication. ? What is the work culture like at M&M? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. 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