📋 Job Details at a Glance 📍 Location Gurgaon, Haryana, India 🏢 Company Kyndryl 👥 Experience Fresher 🎓 Qualification BCA, B.Sc., B.Com (Computer Science) 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹3.0 – ₹4.5 LPA 🏢 Industry Technology 🛠 Key Skills Problem Solving Communication Skills Basic Computer Knowledge SQL Python Technical Support at Kyndryl — Full Details & How to Apply Kyndryl is seeking fresh talent for the Technical Support role in Gurgaon, Haryana, India , where you can earn between ₹3.0 – ₹4.5 LPA . This position offers a unique entry point into the technology sector for graduates from BCA, B.Sc., or B.Com (Computer Science) . The demand for Technical Support roles is increasing as companies shift to digital solutions, making this an opportune time to join Kyndryl . As a global leader in IT infrastructure services, Kyndryl is well-positioned to provide essential support to clients navigating complex technological landscapes. Kyndryl , founded in 2021 , boasts a workforce of over 90,000 employees worldwide, making it a significant player in the technology industry. This role directly impacts customer satisfaction by resolving technical issues, enhancing user experience with Kyndryl 's services, and contributing to the company's reputation for excellence. This opportunity is ideal for 2024, 2025, 2026 graduates with a background in BCA, B.Sc., B.Com (Computer Science) and fresher experience . With a competitive salary of ₹3.0 – ₹4.5 LPA , this role provides a solid foundation for a career in technology. In this position, you will develop essential skills such as Problem Solving , Communication Skills , and basic Computer Knowledge , while also gaining exposure to SQL and Python . These skills are highly sought after in the tech industry and will open doors to various career paths in technology. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Technical Support role at Kyndryl is to deliver exceptional technical assistance to clients by utilizing advanced troubleshooting techniques and effective communication strategies. Troubleshoot client issues by executing SQL queries to retrieve and analyze relevant data, ensuring accurate problem resolution. Utilize Python scripts to automate repetitive tasks, significantly enhancing efficiency in the technical support process. Collaborate with Development and Operations teams to ensure seamless service delivery and improve overall client satisfaction. Monitor and report on service performance metrics, identifying areas for improvement and optimizing support processes. Document solutions and create knowledge base articles for future reference, contributing to a culture of continuous improvement. Communicate effectively with clients to understand their technical issues and provide timely, accurate solutions. Resolve client issues by applying strong problem-solving techniques and utilizing available resources efficiently. Taking ownership of client issues directly impacts their experience, fostering trust and reliability in Kyndryl's support services. Required Skills & Technical Competencies The Technical Support role requires a diverse skill set, combining technical knowledge with effective communication to address client needs efficiently. Technical Skills Problem Solving — entry — essential for diagnosing and resolving client issues effectively using various tools. Communication Skills — entry — crucial for interacting with clients and ensuring clear understanding of technical problems. Basic Computer Knowledge — entry — necessary for navigating various software and tools used in technical support. SQL — entry — used for querying databases to extract relevant information for troubleshooting client issues. Python — entry — applied for scripting and automating tasks, enhancing operational efficiency in support processes. Soft Skills & Professional Competencies Active Listening — essential for accurately understanding client concerns and providing tailored solutions. Attention to Detail — important for ensuring all technical issues are thoroughly addressed and documented. Time Management — necessary for prioritizing tasks effectively to meet client expectations and deadlines. Adaptability — vital for adjusting to new tools and technologies as they emerge in the technical support landscape. Good to Have (Bonus Skills) Familiarity with Cloud Technologies — opens opportunities for advanced roles in cloud support. Knowledge of Networking Concepts — beneficial for understanding client infrastructure and troubleshooting related issues. Experience with Customer Service Tools — enhances client interaction and service delivery. When showcasing these skills in your resume or interview, emphasize specific examples of how you have applied them in practical situations. Eligibility Criteria This role is designed for recent graduates seeking to launch their careers in technical support within a leading technology firm. Candidates must hold a BCA , B.Sc. , or B.Com (Computer Science) to ensure relevant technical knowledge. Eligible batches include 2024 , 2025 , and 2026 , aligning with the company's focus on fresh talent. No prior experience is required, making this role ideal for fresh graduates eager to learn. A minimum academic performance of 60% is preferred to ensure a strong foundational knowledge. Internship experience in technical support or related fields is advantageous but not mandatory. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant skills, and any internship experiences related to technical support. Pro tip: Highlight any practical experience with SQL or Python in your application to stand out as a candidate. Salary for Technical Support at Kyndryl 💰 Compensation ₹3.0 – ₹4.5 LPA The advertised compensation for the Technical Support role at Kyndryl is ₹3.0 – ₹4.5 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at Kyndryl The selection process for the Technical Support role is designed to identify candidates with the right technical skills and cultural fit for Kyndryl . 1 Online Aptitude Test — 60 minutes, assessing logical reasoning and basic technical knowledge. 2 Technical Interview — focuses on SQL, Python, and problem-solving scenarios. 3 Behavioral Interview — evaluates cultural fit and communication skills through situational questions. 4 HR Interview — discusses salary expectations and company fit, with an offer timeline of 1-2 weeks. Topic-wise Preparation Guide Round 1: Online Aptitude Test Logical Reasoning — important for problem-solving in technical support — Khan Academy Basic Mathematics — relevant for analytical tasks — Khan Academy Technical Knowledge — foundational concepts in IT support — GeeksForGeeks General Awareness — understanding of current technology trends — YouTube Round 2: Technical Interview SQL Queries — practice writing and optimizing queries for data retrieval — HackerRank Python Basics — focus on syntax and common libraries used in automation — Codecademy Troubleshooting Techniques — methods for diagnosing technical issues — GeeksForGeeks Customer Interaction Scenarios — role-play to enhance communication skills — MindTools Problem-Solving Frameworks — familiarize with approaches to tackle client issues — freeCodeCamp Round 3: Behavioral Interview STAR Method — practice structuring responses to behavioral questions — MindTools Conflict Resolution — scenarios involving client dissatisfaction — GeeksForGeeks Technical Deep-Dive — prepare for in-depth questions on SQL and Python applications — HackerRank Timeline & Expectations The application to offer timeline typically spans 1-2 weeks, allowing candidates to prepare adequately for each stage. Focus on demonstrating both technical expertise and a strong cultural fit during interviews. Expected Interview Questions for Technical Support at Kyndryl These questions are based on the role's actual tech stack and responsibilities. Technical Questions How would you write a SQL query to retrieve user data from a database? Explain a Python script you would use to automate a task. What steps would you take to troubleshoot a network connectivity issue? Describe how you would handle a situation where a client is unhappy with the service. What is the difference between a primary key and a foreign key in SQL? How do you optimize a SQL query for better performance? Behavioral Questions Describe a time you solved a problem under pressure. How do you prioritize tasks when faced with multiple issues? Can you share an experience where you had to communicate a technical concept to a non-technical person? What would you do if you didn't know the answer to a client's question? Role-Specific Questions What do you understand about the role of Technical Support at Kyndryl? How would you ensure customer satisfaction in your role? What tools or technologies are you familiar with that would help in this position? Structure your answers using the STAR method to clearly convey your experiences and thought processes. Resume Tailoring & ATS Keywords for Technical Support Optimizing your resume for ATS is crucial for standing out in the application process. ATS Keywords to Include Technical Support SQL Python Problem Solving Communication Skills BCA B.Sc. B.Com Customer Service Troubleshooting Entry-level Gurgaon Resume Tips for This Role Highlight relevant coursework in SQL and Python to demonstrate technical proficiency. Emphasize any internships or projects related to technical support or IT. Include a section on soft skills, particularly communication and problem-solving abilities. Optimize for ATS by using keywords from the job description. Avoid including unrelated work experience that does not pertain to the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include unrelated skills or experiences that do not align with the job description. About Kyndryl Kyndryl , founded in 2021 , emerged from IBM as a dedicated entity focusing on IT infrastructure services. With a workforce of over 90,000 employees , the company operates in over 60 countries , establishing a significant global footprint. Its headquarters are located in Gurgaon, Haryana , a hub for technology and innovation. Specializing in cloud services , data management , and network services , Kyndryl leverages cutting-edge technologies to deliver tailored solutions. The company utilizes platforms like IBM Cloud and Red Hat OpenShift to enhance its service offerings, positioning itself as a key player in the technology sector. The culture at Kyndryl is recognized for its inclusivity and employee development, receiving high ratings on Glassdoor. The company offers various programs aimed at fostering growth, including mentorship initiatives and continuous learning opportunities, which contribute to a supportive work environment. Recently, Kyndryl announced strategic partnerships with major cloud providers, enhancing its service portfolio and indicating substantial growth potential. This expansion reflects the company's commitment to innovation and its proactive approach to meeting evolving client needs in the technology landscape. For freshers in technology, Kyndryl serves as a robust career launchpad. With its global presence and focus on innovation, employees can gain valuable experience and skills that are essential in today’s tech-driven world, paving the way for future career advancements. Why Join Kyndryl as Technical Support? Joining Kyndryl as a Technical Support professional offers a unique opportunity to develop essential skills in a supportive environment. The company’s commitment to employee growth ensures that you will gain practical experience that is highly valued in the tech industry. Hands-on SQL Experience — Work with SQL, a critical database management tool, enhancing your technical skills and problem-solving abilities. Python Programming Skills — Learn Python, which is increasingly important for automation and data analysis, making you a valuable asset in tech support roles. Career Advancement Opportunities — After 1-2 years, you can transition into roles such as Systems Analyst or IT Consultant within Kyndryl , broadening your career prospects. Collaborative Work Culture — Experience a culture that promotes teamwork across various departments, fostering a sense of community and shared goals. Vibrant Tech Ecosystem — Located in Gurgaon, Haryana , you will benefit from a thriving tech ecosystem, providing numerous networking opportunities. Flexible Work Arrangements — Enjoy potential hybrid work options, allowing for a balanced work-life integration while contributing to innovative projects. According to NexisGrow.com, a role in Kyndryl as a Technical Support professional not only equips you with essential skills but also positions you within a company that prioritizes employee development and technological advancement. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Technical Support at Kyndryl? Eligibility Tap to expand + Answer Candidates with BCA, B.Sc., B.Com (Computer Science) and Fresher experience are eligible. Eligible batches: 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹3.0 – ₹4.5 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Kyndryl? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Technical Support interview? Preparation Tap to expand + Answer (1) Core concepts of Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Kyndryl research, (5) Clear communication. ? What is the work culture like at Kyndryl? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Gurgaon Browse all Tech jobs Latest Fresher jobs More jobs at Kyndryl Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. 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