📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company Kong 👥 Experience 3+ years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹12–₹20 LPA (estimated) 🏢 Industry Technology 🛠 Key Skills Technical support REST APIs cloud infrastructure troubleshooting web architecture Docker Kubernetes Go Lua Perl Senior Technical Support Engineer at Kong — Full Details & How to Apply Kong is seeking a Senior Technical Support Engineer in Bengaluru, Karnataka, India , offering a salary range of ₹12–₹20 LPA . This role is pivotal for resolving complex customer issues in a modern tech landscape. The demand for skilled Senior Technical Support Engineer jobs is rising as companies increasingly rely on cloud infrastructure and REST APIs. This role is crucial for Kong's growth, ensuring that customers receive top-notch support and solutions to their technical challenges. Founded in 2010 , Kong has grown to support over 200,000 developers globally, emphasizing its significant impact in the API management space. The company’s focus on innovation and customer satisfaction makes it an attractive employer for those looking to excel in technical support. We encourage 2023, 2024, 2025, 2026 graduates and Any Graduate with 3+ years experience to apply. This position not only offers a competitive salary of ₹12–₹20 LPA (estimated) but also a clear pathway to advanced technical positions within a leading tech company. In this role, you will work with essential technologies such as Docker , Kubernetes , REST APIs , and troubleshooting skills. This exposure sets you apart from competitors and opens doors to advanced career opportunities in the tech industry. 📊 Role Difficulty: Medium | Competition Level: High | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Senior Technical Support Engineer at Kong is to resolve intricate customer issues while enhancing product performance through technical expertise and collaboration. Resolve complex customer issues by analyzing logs and system behavior using troubleshooting tools like Go and Lua . Lead investigations into REST API failures, ensuring timely resolution and maintaining high customer satisfaction. Collaborate with engineering and product teams to provide feedback on product performance and address customer needs effectively. Track and report on key performance metrics related to customer support, aiming for a resolution rate of over 90% . Take ownership of creating and updating technical knowledge articles to streamline support processes and enhance efficiency. Document customer interactions and solutions in the internal knowledge base for future reference and continuous improvement. Engage directly with clients to understand their technical challenges and provide tailored solutions using cloud infrastructure . This role fosters an ownership culture, allowing you to make a direct impact on customer satisfaction and product quality at Kong . Required Skills & Technical Competencies The ideal candidate for the Senior Technical Support Engineer position at Kong must possess a robust technical skill profile to effectively address customer challenges. Technical Skills Technical support — advanced — essential for diagnosing and resolving customer issues efficiently, requiring at least 3 years of experience. REST APIs — advanced — critical for understanding how to troubleshoot and optimize API interactions in Kong 's products. Cloud infrastructure — intermediate — necessary for supporting clients using Kong 's cloud-based solutions on platforms like AWS . Docker — intermediate — familiarity with this tool is vital for managing containerized applications and microservices. Kubernetes — intermediate — essential for orchestrating containerized applications effectively in a cloud environment. Go — intermediate — used for analyzing logs and system behavior to resolve complex customer issues. Lua — intermediate — utilized in troubleshooting and enhancing product performance through script analysis. Perl — intermediate — beneficial for automating tasks and improving support processes. Ruby — intermediate — useful for scripting and enhancing system interactions. Shell — intermediate — important for executing commands and managing system operations effectively. When showcasing these technical skills in your resume or interview, emphasize your hands-on experience and specific projects that demonstrate your proficiency. Eligibility Criteria This role is designed for graduates who possess the technical skills and experience necessary to excel in a challenging support environment. Any graduate is eligible, as technical support roles value problem-solving skills over specific degrees. Candidates from the 2023 , 2024 , 2025 , and 2026 batches are encouraged to apply. A minimum of 3 years of experience is required, but freshers with relevant internships or projects may be considered. A CGPA of 7.0 or above is preferred to ensure a strong academic foundation. Having a portfolio or GitHub showcasing relevant projects can provide a competitive advantage in the selection process. Documentation & Portfolio Requirements Ensure your resume is formatted clearly, highlighting your technical skills, experience, and any relevant projects. Include links to your portfolio or GitHub for a comprehensive view of your work. Pro tip: Tailor your application to highlight specific experiences with REST APIs and cloud infrastructure to stand out in the selection process. Salary for Senior Technical Support Engineer at Kong 💰 Compensation ₹12–₹20 LPA (estimated) The advertised compensation for the Senior Technical Support Engineer role at Kong is ₹12–₹20 LPA (estimated) . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Senior Technical Support Engineer Upskilling with the right resources significantly enhances your chances of selection for this specific role by ensuring you possess the necessary technical expertise. Recommended Courses & Resources Technical support — Essential for mastering customer interactions and troubleshooting techniques. REST APIs — Crucial for understanding API integrations and support tasks. Docker — Important for managing containerized applications in cloud environments. Kubernetes — Key for orchestrating containerized applications effectively. KodNest — Useful for enhancing coding skills relevant to technical support roles. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight relevant technical skills specific to the role. — Customize your resume for the job description. ❌ Neglecting to include measurable achievements in previous roles or projects. — Quantify your contributions to showcase impact. ❌ Using generic language instead of specific technical terms that reflect the job description. — Use precise terminology from the job listing. ❌ Overlooking the importance of demonstrating problem-solving skills in past experiences. — Highlight instances where you solved technical issues. ❌ Submitting applications without proofreading for errors or inconsistencies. — Always review your application for clarity and accuracy. ❌ Not preparing for technical questions related to the tools and technologies listed in the job description. — Practice relevant technical interview questions. Before You Apply — Checklist ✅ Research Kong 's products and services to understand their market position. ✅ Tailor your resume to highlight relevant skills and experiences for the role. ✅ Prepare a cover letter that reflects your enthusiasm for the position and the company. ✅ Gather any supporting documents, such as transcripts or certifications, before applying. ✅ Ensure your LinkedIn profile is updated and reflects your resume. ✅ Practice common technical interview questions related to the required skills. ✅ Set up job alerts for similar roles to stay informed about new opportunities. ✅ Follow Kong on social media to stay updated on company news and culture. Resume Tailoring & ATS Keywords for Senior Technical Support Engineer Optimizing your resume for ATS is crucial for ensuring it gets noticed for this role, as many companies use automated systems to filter applications. ATS Keywords to Include Technical support REST APIs Cloud infrastructure Troubleshooting Web architecture Docker Kubernetes Go Lua Perl Ruby Shell Resume Tips for This Role Highlight specific technical skills relevant to the role, such as experience with REST APIs and cloud infrastructure. Emphasize any internships or projects that demonstrate problem-solving and technical support capabilities. Include a portfolio link showcasing relevant projects or contributions to open-source software. Optimize your resume for ATS by using keywords from the job description, particularly technical terms. Avoid including unrelated work experience that does not demonstrate relevant skills or achievements. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic job descriptions; focus on specific achievements and skills relevant to the role. How to Apply for Senior Technical Support Engineer at Kong Apply Now — Kong Visit the application portal at the provided URL. Upload your resume in PDF format, ensuring it highlights relevant skills. Fill out the application form accurately, providing all necessary details. After submission, expect a confirmation email regarding your application status. Track your application through the portal for updates on your status. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Kong NexisGrow.com does not charge any fees for job applications. Kong Kong was founded in 2010 and is headquartered in San Francisco, California . With a global footprint, Kong employs over 500 professionals worldwide , including a significant operational presence in Bengaluru, Karnataka, India . This scale allows Kong to leverage diverse talent and expertise across various regions. The core offerings of Kong include its industry-leading API gateway and API management solutions . These products streamline the development and deployment of microservices, enabling businesses to enhance their digital infrastructure. The Kong Gateway and Kong Enterprise are pivotal in helping organizations manage their APIs effectively. Kong has received high ratings on Glassdoor, boasting a 4.5-star rating , which reflects its focus on employee satisfaction and a collaborative work culture. The company actively promotes professional development through various employee programs and initiatives, fostering an environment where innovation thrives. Recently, Kong raised $100 million in funding, which is being utilized for expansion into new markets and the development of innovative solutions in API management . This financial boost positions Kong to enhance its product offerings and strengthen its market presence. For freshers in technology, Kong serves as a robust career launchpad. The opportunity to work with cutting-edge technologies such as Docker and Kubernetes provides invaluable hands-on experience. Additionally, the collaborative culture at Kong encourages learning and growth, making it an ideal environment for budding professionals. Company Details Industry Technology Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 jobs.ashbyhq.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Senior Technical Support Engineer at Kong? Eligibility Tap to expand + Answer Candidates with Any Graduate and 3+ years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Technical support, REST APIs, cloud infrastructure, troubleshooting, web architecture. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹12–₹20 LPA (estimated). Final offer depends on skills, experience, and interview performance. ? What is the interview process at Kong? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Technical support, REST APIs, cloud infrastructure, troubleshooting, web architecture. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Senior Technical Support Engineer interview? Preparation Tap to expand + Answer (1) Core concepts of Technical support, REST APIs, cloud infrastructure, troubleshooting, web architecture, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Kong research, (5) Clear communication. ? What is the work culture like at Kong? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Tech jobs Latest Fresher jobs More jobs at Kong Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com