📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company Keywords Studios 👥 Experience 2+ years 🎓 Qualification Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹5.5 – ₹9.0 LPA 🏢 Industry Technology 🛠 Key Skills application troubleshooting programming logic REST APIs Python Java SQL ticketing management Jira Helpshift Technical Support Engineer at Keywords Studios — Full Details & How to Apply Keywords Studios is seeking a Technical Support Engineer in Pune, Maharashtra, India , to enhance their customer service capabilities. This role focuses on application troubleshooting and REST APIs, making it a pivotal opportunity for tech-savvy freshers looking to kickstart their careers in the technology sector. The demand for skilled Technical Support Engineers is rising in India's tech industry, particularly in Pune, which is a hub for IT services. As companies like Keywords Studios expand their operations, the need for professionals who can resolve technical issues and ensure seamless application performance is more critical than ever. This role directly contributes to user satisfaction, making it essential for maintaining high service standards. What sets Keywords Studios apart is its global presence and specialization in the gaming industry. Founded in 1998 , the company boasts over 7,000 employees worldwide, providing a unique work environment that fosters innovation and collaboration. This role offers exposure to industry-standard tools like Jira and Helpshift , which are vital for modern technical support roles, enhancing your skill set in a competitive market. We encourage 2023, 2024, 2025, 2026 graduates with a Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience to apply. Candidates should have 2+ years experience in a relevant field. The position offers a competitive salary ranging from ₹5.5 – ₹9.0 LPA , making it an attractive option for fresh talent entering the workforce. In this role, you will work with essential skills such as application troubleshooting , programming logic , REST APIs , Python , Java , SQL , and ticketing management systems like Jira and Helpshift . This experience not only enhances your technical abilities but also opens doors to advanced positions in tech support and related fields, paving the way for a successful career trajectory. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Technical Support Engineer at Keywords Studios is to deliver effective solutions to technical challenges, ensuring optimal application performance and enhancing client satisfaction through expert troubleshooting. Diagnose and resolve application issues using Python and Java , ensuring timely solutions for client queries and improving overall user experience. Utilize REST APIs to troubleshoot and enhance application performance, directly impacting user experience and client satisfaction. Collaborate with development and QA teams to provide feedback on recurring issues, leveraging insights to improve product quality and reliability. Monitor ticket resolution metrics using Jira to ensure adherence to service level agreements (SLAs) and enhance customer satisfaction. Take ownership of complex technical issues, leading initiatives to improve support processes and documentation for future reference. Create and maintain clear documentation for troubleshooting procedures and client interactions, streamlining future support efforts. Engage with clients to understand their technical challenges, providing tailored solutions that enhance client relationships and trust. By fostering an ownership culture, this role directly impacts client satisfaction and contributes to the continuous improvement of support processes at Keywords Studios . Required Skills & Technical Competencies The ideal candidate for the Technical Support Engineer position must possess a robust skill profile that combines technical expertise with effective communication abilities. Technical Skills Application troubleshooting — intermediate — essential for diagnosing issues quickly and effectively using Python and Java . Programming logic — intermediate — critical for understanding and resolving technical problems through coding tasks. REST APIs — intermediate — used to connect applications and services, vital for enhancing user experience in tech support. SQL — intermediate — necessary for querying databases to retrieve information relevant to troubleshooting. Ticketing management — intermediate — utilized through Jira to track and manage client issues efficiently. Soft Skills & Professional Competencies Strong communication skills — important for effectively conveying technical information to non-technical clients. Problem-solving mindset — essential for diagnosing and resolving complex technical issues efficiently. Client-focused approach — crucial for understanding client needs and providing tailored solutions. Attention to detail — necessary for maintaining accurate documentation and ensuring high-quality support. Good to Have (Bonus Skills) Experience with cloud services — opens up opportunities for supporting cloud-based applications. Knowledge of Agile methodologies — enhances collaboration with development teams and improves project outcomes. Familiarity with customer relationship management (CRM) tools — aids in managing client interactions more effectively. When showcasing these skills in your resume or interview, emphasize specific examples of how you have applied them in real-world scenarios. Eligibility Criteria This role is designed for candidates who possess a solid educational background and relevant experience in technical support. A Bachelor’s degree in Computer Science , Information Technology , or equivalent practical experience is required. Eligible batches include 2023 to 2026 , allowing recent graduates to apply and start their careers in tech support. 2+ years of experience is preferred, but freshers with relevant internships or projects may also be considered. A minimum CGPA of 6.0 is expected to ensure candidates have a solid academic background. Having a portfolio or GitHub showcasing relevant projects can provide an advantage in the selection process. Documentation & Portfolio Requirements Ensure your resume is formatted clearly, highlighting your educational background, relevant skills, and any projects or internships that demonstrate your technical capabilities. Pro tip: Tailor your application to highlight specific experiences with Python , Java , and REST APIs to stand out in the selection process. Salary for Technical Support Engineer at Keywords Studios 💰 Compensation ₹5.5 – ₹9.0 LPA The advertised compensation for the Technical Support Engineer role at Keywords Studios is ₹5.5 – ₹9.0 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at Keywords Studios The selection process for the Technical Support Engineer role is designed to assess both technical skills and cultural fit within the team. 1 Online Assessment — 60 minutes, testing technical knowledge and problem-solving skills through MCQs. 2 Technical Interview — focuses on application troubleshooting, programming logic, and REST APIs. 3 Behavioral Interview — assesses cultural fit and communication skills through situational questions. 4 HR Interview — discusses salary expectations and company culture, with an offer timeline of 1-2 weeks. Topic-wise Preparation Guide Round 1: Online Assessment Technical fundamentals — understanding of programming concepts and application troubleshooting — Khan Academy REST APIs — knowledge of how they work and their importance in application development — GeeksForGeeks SQL basics — querying databases and understanding data retrieval processes — W3Schools Customer service principles — essential for effective communication with clients — MindTools Round 2: Technical Interview Python programming — focus on syntax, libraries, and common troubleshooting scenarios — LeetCode Java basics — understanding object-oriented programming and its application in support — Udemy REST API integration — practical examples of how to troubleshoot API-related issues — freeCodeCamp Jira usage — familiarity with ticketing systems and best practices for issue tracking — Jira Documentation Helpshift platform — understanding its role in customer support and ticket management — Helpshift Round 3: Behavioral Interview Behavioral questions using the STAR method — preparing for scenarios related to teamwork and conflict resolution — MindTools Problem-solving scenarios — demonstrating analytical thinking in technical situations — GeeksForGeeks Technical deep-dive into specific tools — such as Jira and Helpshift — Jira Documentation Timeline & Expectations The application to offer timeline is typically 1-2 weeks, allowing candidates to prepare adequately for each stage. Focus on demonstrating both your technical expertise and your ability to communicate effectively during the interviews. Expected Interview Questions for Technical Support Engineer at Keywords Studios These questions are based on the role's actual tech stack and responsibilities. Technical Questions How do you troubleshoot a REST API issue? Can you explain the difference between Python lists and tuples? What is the purpose of SQL JOINs? How would you handle a situation where a client reports a bug in the application? Explain how you would use Jira to manage a technical support ticket. What steps would you take to optimize application performance? Behavioral Questions Describe a time when you had to solve a difficult technical problem. How do you prioritize tasks when dealing with multiple client issues? Tell me about a time you worked in a team to achieve a goal. How do you handle constructive criticism from peers or supervisors? Role-Specific Questions What strategies would you use to improve customer satisfaction in a technical support role? How do you stay updated with the latest technologies relevant to technical support? What do you think is the most challenging aspect of being a Technical Support Engineer? When answering questions, structure your responses clearly, focusing on specific examples and outcomes. Resume Tailoring & ATS Keywords for Technical Support Engineer Optimizing your resume for ATS is crucial for standing out in the application process. ATS Keywords to Include Technical Support Engineer Application Troubleshooting REST APIs Python Java SQL Jira Helpshift Customer Service Problem-Solving Technical Documentation B2B Support Resume Tips for This Role Highlight relevant technical skills like Python and SQL prominently in your resume. Emphasize any internships or projects that involved application troubleshooting. Include a link to your GitHub or portfolio showcasing your technical projects. Optimize your resume for ATS by using keywords from the job description. Avoid generic statements; focus on specific achievements and contributions. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include irrelevant work experience or outdated skills that do not align with the job requirements. About Keywords Studios Founded in 1998 , Keywords Studios has expanded its operations to over 70 locations worldwide, with its headquarters in Dublin, Ireland . The company employs more than 7,000 professionals , establishing itself as a global leader in the gaming services industry. Keywords Studios offers a wide range of services, including game development , localization , and quality assurance . The company collaborates with top gaming companies such as Electronic Arts and Ubisoft , providing comprehensive solutions tailored to the gaming sector. The company culture at Keywords Studios is reflected in its 4.2-star rating on Glassdoor, showcasing a collaborative environment. Employees benefit from various programs, including mentorship opportunities and innovation workshops , fostering personal and professional growth. Recently, Keywords Studios has expanded its offerings to include cloud gaming solutions , demonstrating its commitment to innovation. This strategic move aligns with industry trends and positions the company to leverage emerging technologies in gaming. For freshers in technology, Keywords Studios provides a robust career launchpad. Working alongside industry leaders allows new employees to gain invaluable experience and develop skills that are crucial in the rapidly evolving gaming landscape. Why Join Keywords Studios as Technical Support Engineer? Joining Keywords Studios as a Technical Support Engineer offers a unique opportunity to work with cutting-edge technologies while gaining hands-on experience in a supportive environment. Hands-on experience with Jira — gain proficiency in a leading ticket management tool used across the tech industry. REST APIs exposure — enhance your programming skills in Python and Java , which are highly valued in technical roles. Career advancement potential — after 1-2 years, you can progress to roles like Senior Technical Support Engineer or Product Specialist . Continuous learning culture — participate in regular workshops and training sessions designed to enhance your technical skills. Vibrant Pune lifestyle — enjoy a lower cost of living compared to other tech hubs, along with the possibility of hybrid work options. According to NexisGrow.com, the role of a Technical Support Engineer at Keywords Studios not only provides essential skills but also opens doors to advanced career opportunities in the gaming technology sector. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Technical Support Engineer at Keywords Studios? Eligibility Tap to expand + Answer Candidates with Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience and 2+ years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: application troubleshooting, programming logic, REST APIs, Python, Java. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹5.5 – ₹9.0 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Keywords Studios? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: application troubleshooting, programming logic, REST APIs, Python, Java. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Technical Support Engineer interview? Preparation Tap to expand + Answer (1) Core concepts of application troubleshooting, programming logic, REST APIs, Python, Java, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Keywords Studios research, (5) Clear communication. ? What is the work culture like at Keywords Studios? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Tech jobs Latest Fresher jobs More jobs at Keywords Studios Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com