📋 Job Details at a Glance 📍 Location Chennai, Tamil Nadu, India 🏢 Company Kaspersky 👥 Experience 3-5 years 🎓 Qualification Degree or professional education in Computer Science, Information Technology, Information Systems or a related field 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹12–22 LPA (estimated) 🏢 Industry Technology 🛠 Key Skills Linux Ubuntu CentOS TCP/IP DNS DHCP firewalls Active Directory Windows Server 2019+ Windows 10/11 Customer Success Engineer at Kaspersky — Full Details & How to Apply Kaspersky is seeking a Customer Success Engineer in Chennai, Tamil Nadu, India , where you can leverage your technical skills to support enterprise customers in cybersecurity. This role is crucial for enhancing customer satisfaction and retention, making it a key opportunity in the growing field of cybersecurity. The demand for skilled professionals in cybersecurity is surging, and the Customer Success Engineer role at Kaspersky is pivotal in addressing this need. As a leader in the technology sector, Kaspersky is at the forefront of delivering innovative cybersecurity solutions, ensuring that customers receive the highest level of support and product performance. Kaspersky is recognized for its commitment to cutting-edge technology and a collaborative work culture. Founded in 1997 , the company boasts over 4,000 employees globally and is known for its advanced cybersecurity products. This role offers unique exposure to tools like SIEM and XDR, which are not commonly available in similar positions, making it an attractive option for tech professionals. We encourage 2023, 2024, 2025, 2026 graduates with a Degree or professional education in Computer Science, Information Technology, Information Systems or a related field to apply. Candidates should have 3-5 years experience in relevant fields, with a competitive salary range of ₹12–22 LPA (estimated) , making this an appealing opportunity in the Chennai, Tamil Nadu, India jobs market. In this role, you will work with essential skills such as Linux , Ubuntu , CentOS , TCP/IP , DNS , DHCP , firewalls , Active Directory , Windows Server 2019+ , Windows 10/11 , PostgreSQL , ClickHouse , Kubernetes , SIEM , XDR , EDR , VMware ESXi , Hyper-V , Wireshark , and Windows Event Logs . This role not only enhances your technical expertise but also opens doors to advanced career opportunities in the cybersecurity domain. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Mostly Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Customer Success Engineer at Kaspersky is pivotal in ensuring enterprise customers receive exceptional technical support, leveraging advanced tools and technologies to enhance their cybersecurity experience. Serve as the primary technical point of contact for enterprise customers, utilizing Wireshark to troubleshoot network issues effectively. Utilize Active Directory to manage user access and permissions, ensuring secure and efficient operations within client environments. Collaborate with the Product Development team to relay customer feedback, aiming to improve product features based on real-world usage. Analyze customer incident data to identify trends, targeting a 20% reduction in resolution time through proactive measures. Take ownership of escalated customer issues, ensuring timely and effective solutions are provided to enhance customer satisfaction. Document technical solutions and customer interactions in the CRM system for future reference and knowledge sharing among the team. Engage directly with clients to resolve complex technical issues, enhancing customer loyalty and trust in Kaspersky 's solutions. This role fosters an ownership culture, allowing you to make a direct impact on customer success and satisfaction through your technical expertise. Required Skills & Technical Competencies The ideal candidate for the Customer Success Engineer role at Kaspersky must possess a robust technical skill set to effectively address customer needs and challenges. Technical Skills Linux — intermediate — essential for troubleshooting server issues and ensuring system stability. PostgreSQL — intermediate — used for database management and troubleshooting, critical for maintaining data integrity. Kubernetes — intermediate — applied in managing containerized applications, a key skill for modern IT environments. TCP/IP — intermediate — foundational networking skills necessary for diagnosing connectivity issues. DNS — intermediate — utilized for resolving domain names, crucial for network functionality. SIEM — intermediate — evaluated through practical assessments to ensure effective security monitoring. When showcasing these technical skills in your resume or interview, emphasize specific projects or experiences that demonstrate your proficiency and impact in real-world scenarios. Eligibility Criteria This role is designed for candidates with a strong technical foundation and relevant experience in customer support within the cybersecurity field. Candidates must hold a degree in Computer Science , Information Technology , or a related field. Eligible batches include 2023 to 2026 , allowing fresh graduates to apply and start their careers in cybersecurity. A minimum of 3 years of experience in technical support is required, but freshers with relevant internships may be considered. A CGPA of 7.0 or above is preferred to ensure a strong academic background in technical subjects. Having a GitHub portfolio showcasing relevant projects can significantly enhance a candidate's application. Documentation & Portfolio Requirements Ensure your resume is formatted clearly, highlighting your technical skills, relevant experience, and educational background. Include links to your GitHub portfolio and any significant projects. Pro tip: Tailor your application to highlight specific experiences with tools like Wireshark and Active Directory to stand out in the selection process. Salary for Customer Success Engineer at Kaspersky 💰 Compensation ₹12–22 LPA (estimated) The advertised compensation for the Customer Success Engineer role at Kaspersky is ₹12–22 LPA (estimated) . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Customer Success Engineer Upskilling with the right resources significantly enhances your chances of selection for the Customer Success Engineer role at Kaspersky . Recommended Courses & Resources Linux — Mastering Linux is crucial for managing systems effectively in this role. CentOS — Familiarity with CentOS enhances your ability to support various server environments. TCP/IP — Understanding TCP/IP is essential for troubleshooting network issues. firewalls — Knowledge of firewalls is critical for ensuring network security. KodNest — This course provides insights into customer success strategies in tech. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant technical skills specific to the job. ❌ Neglecting to include measurable achievements — Quantify your contributions in previous roles. ❌ Overlooking clear communication — Ensure your application is concise and well-structured. ❌ Not researching Kaspersky — Familiarize yourself with the company's products and culture. ❌ Submitting a generic cover letter — Personalize your cover letter for the specific role. ❌ Ignoring follow-up communication — Always follow up after submitting your application. Before You Apply — Checklist ✅ Research Kaspersky's products and recent news to understand the company better. ✅ Update your resume to reflect relevant skills and experiences. ✅ Prepare a tailored cover letter that addresses the specific role. ✅ Ensure your LinkedIn profile is updated and aligns with your resume. ✅ Gather any necessary documents, such as transcripts or certifications. ✅ Practice common interview questions related to technical support and customer service. ✅ Set reminders for application deadlines and follow-up dates. ✅ Review the application portal for any specific submission guidelines. Resume Tailoring & ATS Keywords for Customer Success Engineer Optimizing your resume for ATS is crucial for standing out in the application process for the Customer Success Engineer role. ATS Keywords to Include Customer Success Engineer Technical Support Cybersecurity Linux PostgreSQL Kubernetes Active Directory Incident Resolution Networking System Administration Windows Server Troubleshooting Resume Tips for This Role Highlight specific technical skills like Linux and Kubernetes relevant to the role. Emphasize any experience with customer-facing roles or technical support. Include projects or internships that demonstrate your technical abilities and problem-solving skills. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experience that does not showcase your technical skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including vague job descriptions; focus on specific achievements and skills relevant to the role. How to Apply for Customer Success Engineer at Kaspersky Apply Now — Kaspersky Visit the Kaspersky careers page and locate the Customer Success Engineer position. Upload your resume, ensuring it highlights relevant skills and experiences. Fill out the application form with accurate personal and educational details. After submission, expect a confirmation email regarding your application status. Use the application portal to track your application progress. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Kaspersky NexisGrow.com does not charge any fees for job applications. Kaspersky Kaspersky was founded in 1997 and has expanded its operations to include offices in over 30 countries . With its headquarters located in Moscow , the company has established itself as a global leader in cybersecurity, serving millions of users across various regions. As of now, Kaspersky employs a diverse workforce dedicated to protecting digital environments. The company is well-known for its innovative cybersecurity solutions, including Kaspersky Anti-Virus and Kaspersky Internet Security . These products are designed to safeguard users against a wide range of cyber threats, utilizing advanced technologies to ensure robust protection. Kaspersky also offers specialized services such as Kaspersky Endpoint Security and Kaspersky Security Cloud , catering to both individual and enterprise needs. Kaspersky has received multiple accolades for its workplace culture, including a Glassdoor rating of 4.2 , which reflects high employee satisfaction and engagement. The company actively promotes a collaborative environment, offering mentorship and training programs that enhance professional development. Employees benefit from initiatives that prioritize work-life balance and career advancement. Recently, Kaspersky announced a strategic partnership with major technology firms to bolster its cybersecurity offerings. This initiative aims to integrate cutting-edge technologies into its products, enhancing overall security measures. Additionally, the company has been investing in research and development to stay ahead of emerging cyber threats, further solidifying its position in the industry. For freshers in Technology, Kaspersky provides a solid foundation in cybersecurity, offering extensive training and mentorship programs. New employees gain hands-on experience with advanced technologies and are encouraged to pursue certifications that enhance their skills. This supportive environment fosters career growth, making Kaspersky an ideal launchpad for aspiring professionals. Company Details Industry Technology Location Chennai, Tamil Nadu, India Connect With Us Careers Apply Now Website 🔗 careers.kaspersky.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Customer Success Engineer at Kaspersky? Eligibility Tap to expand + Answer Candidates with Degree or professional education in Computer Science, Information Technology, Information Systems or a related field and 3-5 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Linux, Ubuntu, CentOS, TCP/IP, DNS. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹12–22 LPA (estimated). Final offer depends on skills, experience, and interview performance. ? What is the interview process at Kaspersky? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Linux, Ubuntu, CentOS, TCP/IP, DNS. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Customer Success Engineer interview? Preparation Tap to expand + Answer (1) Core concepts of Linux, Ubuntu, CentOS, TCP/IP, DNS, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Kaspersky research, (5) Clear communication. ? What is the work culture like at Kaspersky? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Chennai Browse all Tech jobs Latest Fresher jobs More jobs at Kaspersky Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com