IT Service Desk

Job Opportunity at Hitachi – IT Service Desk 💻 Job Opportunity at Hitachi – IT Service Desk (Experienced) About Hitachi Hitachi is a global technology leader focused on Social Innovation Business. By combining operational technology (OT), information technology (IT), and products/systems, they provide solutions that solve social challenges and improve quality of life across industries like energy, mobility, and digital systems. About the Job Hitachi is hiring an experienced IT Service Desk professional for their team in Hyderabad. This role requires 3–5 years of experience and involves providing advanced technical support, managing IT incidents, and ensuring seamless IT operations for the organization's users. Job Details 📍 Location: Hyderabad, India 💼 Role: IT Service Desk 👥 Experience: 3 – 5 Years 💰 Salary: Up to ₹8.8 LPA (Expected) Key Responsibilities Provide Level 1 and Level 2 technical support to end-users via phone, email, and ticketing systems. Troubleshoot hardware, software, and network connectivity issues. Manage user accounts, access rights, and permissions (Active Directory, O365). Ensure all incidents are logged, tracked, and resolved within agreed SLAs. Collaborate with other IT teams to resolve complex technical problems. Qualifications & Requirements Experience: 3 to 5 years of relevant experience in IT Service Desk or Technical Support roles. Technical Skills: Strong knowledge of Windows OS, MS Office 365, Active Directory, and ticketing tools (like ServiceNow). Certifications: ITIL certification is highly preferred. Excellent verbal and written communication skills. Ability to work in shifts and handle high-pressure situations. How to Apply Interested candidates can apply for this position through the official Hitachi careers page: 👉 Apply Now 🚀 Support global IT operations with a technology giant. Join Hitachi ! 👉 Apply Now