📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company Intercontinental Exchange 👥 Experience 2-4 years 🎓 Qualification Bachelor’s degree in Computer Science or a related field preferred 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹4–₹8 LPA 🏢 Industry Technology 🛠 Key Skills Incident Management ServiceNow ITIL Framework Problem-Solving Stakeholder Coordination Analyst I – Systems Operations at Intercontinental Exchange — Full Details & How to Apply Intercontinental Exchange is seeking an Analyst I – Systems Operations in Pune, Maharashtra, India , where you can leverage your skills in Incident Management using ServiceNow to enhance operational efficiency. This role contributes to critical IT infrastructure management, ensuring seamless operations within a leading technology-driven financial market. The demand for skilled analysts in systems operations is surging as organizations increasingly prioritize robust IT infrastructure management. This specific Analyst I – Systems Operations role is pivotal in addressing the growing need for effective incident management processes, ensuring timely resolutions that enhance user satisfaction and operational continuity. Intercontinental Exchange , founded in 2000 , employs over 7,000 professionals globally. The company’s commitment to innovation and operational excellence makes it an ideal environment for aspiring analysts looking to build their careers in the technology sector. We encourage applications from 2023, 2024, 2025, 2026 graduates with a Bachelor’s degree in Computer Science or a related field preferred . Candidates should possess 2-4 years experience in relevant roles, with a competitive salary range of ₹4–₹8 LPA . In this role, you will gain hands-on experience with essential skills such as Incident Management , ServiceNow , and the ITIL Framework . This position enhances your problem-solving and stakeholder coordination abilities while opening doors to advanced career opportunities in IT operations and management. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Analyst I – Systems Operations at Intercontinental Exchange is to ensure seamless technology incident management, enhancing operational efficiency and service quality through structured processes and effective communication. Manage technology incidents throughout their lifecycle using ServiceNow to ensure efficient tracking and resolution of issues. Utilize the ITIL Framework to follow established processes for incident management and maintain operational controls. Coordinate technical escalations across support teams, including Development and IT Support, to effectively resolve issues. Track incident resolution metrics to ensure compliance with service level agreements (SLAs) and continuously improve performance. Take ownership of operational documentation, ensuring all procedures and resolution steps are accurately recorded for future reference. Communicate incident status updates to stakeholders, maintaining transparency and fostering collaboration across teams. Identify recurring issues and assist with root-cause analysis to prevent future incidents and enhance overall service quality. This role fosters a culture of ownership, allowing you to directly impact operational efficiency and service excellence at Intercontinental Exchange . Required Skills & Technical Competencies The skill profile for this role emphasizes technical competencies essential for effective incident management and operational excellence. Technical Skills Incident Management — intermediate — essential for effectively handling technology incidents and ensuring minimal disruption to services. ServiceNow — intermediate — practical application in tracking and managing incidents, crucial for maintaining operational efficiency. ITIL Framework — intermediate — used day-to-day to follow best practices in incident management and ensure compliance with industry standards. Problem-Solving — intermediate — necessary for diagnosing issues and implementing effective solutions in a timely manner. Stakeholder Coordination — intermediate — evaluated through communication skills and ability to manage expectations across teams. When showcasing these technical skills in your resume or interview, emphasize specific examples of how you have applied them in real-world scenarios. Eligibility Criteria This role is designed for recent graduates and early-career professionals eager to develop their skills in systems operations. Bachelor’s degree in Computer Science or a related field is preferred, providing foundational knowledge for systems operations. Eligible batches include 2023, 2024, 2025, and 2026 , allowing fresh graduates to apply directly after completing their studies. Experience requirement of 2-4 years is flexible for freshers, focusing on relevant internships or projects. Academic performance expectations are typically around a CGPA of 6.0 or above, reflecting a solid understanding of technical concepts. Having a portfolio or GitHub showcasing relevant projects can provide an advantage in demonstrating practical skills. Documentation & Portfolio Requirements Ensure your resume is clear and concise, highlighting your technical skills and relevant experiences. Include links to your portfolio or GitHub to showcase your projects. Pro tip: Tailor your application to emphasize your hands-on experience with ServiceNow and the ITIL Framework to stand out in the selection process. Salary for Analyst I – Systems Operations at Intercontinental Exchange 💰 Compensation ₹4–₹8 LPA The advertised compensation for the Analyst I – Systems Operations role at Intercontinental Exchange is ₹4–₹8 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Analyst I – Systems Operations Upskilling with the right resources significantly enhances your chances of selection for this specific role by aligning your skills with the job requirements. Recommended Courses & Resources Incident Management — This course provides essential skills for managing incidents effectively, crucial for the role. KodNest — Offers practical experience in problem-solving and stakeholder coordination, key components of the job. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume — Customize your resume to reflect the specific skills listed in the job description. ❌ Neglecting relevant internships — Highlight internships or projects that demonstrate your technical capabilities. ❌ Using generic language — Provide specific examples of your contributions in previous roles. ❌ Overlooking communication skills — Clearly demonstrate your communication abilities in your application materials. ❌ Not researching the company — Familiarize yourself with Intercontinental Exchange 's recent developments for interviews. ❌ Ignoring ITIL processes — Show your understanding of ITIL processes in your application. Before You Apply — Checklist ✅ Review the job description thoroughly to understand the required skills and responsibilities. ✅ Prepare a tailored resume that highlights your relevant experience and skills. ✅ Gather any supporting documents, such as transcripts or certificates, to include with your application. ✅ Ensure your LinkedIn profile is updated and aligns with your resume. ✅ Practice common interview questions related to incident management and problem-solving. ✅ Set reminders for application deadlines to ensure timely submission. ✅ Follow up on your application status after submission to express continued interest. ✅ Network with current or former employees to gain insights about the company culture. Resume Tailoring & ATS Keywords for Analyst I – Systems Operations Optimizing your resume for ATS is crucial for ensuring your application is noticed for this role. ATS Keywords to Include Incident Management ServiceNow ITIL Framework Problem-Solving Stakeholder Coordination Technical Escalation Operational Documentation Root-Cause Analysis SLA Compliance Operational Efficiency Technology Incidents Communication Skills Resume Tips for This Role Highlight your experience with ServiceNow or similar tools to demonstrate relevant technical skills. Emphasize any coursework or projects related to incident management or ITIL frameworks. Include specific examples of problem-solving in technical environments to showcase your analytical abilities. Optimize your resume for ATS by incorporating keywords from the job description. Avoid including unrelated work experience that does not pertain to the role of Analyst I. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including irrelevant personal information or unrelated work experience in your resume for this role. How to Apply for Analyst I – Systems Operations at Intercontinental Exchange Apply Now — Intercontinental Exchange Visit the application portal and create an account to start your application. Upload your resume in PDF format, ensuring it is tailored to the job description. Fill out the application form carefully, providing accurate information about your education and experience. After submission, you can expect a confirmation email regarding your application status. Use the application tracking feature on the portal to monitor the progress of your application. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Intercontinental Exchange NexisGrow.com does not charge any fees for job applications. Intercontinental Exchange Intercontinental Exchange was founded in 2000 and is headquartered in Atlanta, Georgia . With a significant presence in Pune, Maharashtra, India , the company employs over 9,000 professionals globally. Its operations span across multiple continents, providing a robust infrastructure for financial markets. The core offerings of Intercontinental Exchange include trading platforms such as the New York Stock Exchange (NYSE) and comprehensive data services. The company also provides advanced solutions like ICE Connect and ICE Data Services , catering to a diverse range of financial products and services. Intercontinental Exchange has received high ratings on Glassdoor, reflecting a culture that prioritizes innovation and collaboration. Employee development programs, including mentorship and training initiatives, have been recognized in various industry awards, fostering a supportive environment for growth. Recently, Intercontinental Exchange has expanded its technology offerings by investing in advanced data analytics and cloud solutions. This strategic initiative aims to enhance operational capabilities and improve service delivery across its platforms, positioning the company for future growth. For freshers in technology, Intercontinental Exchange offers a strong foundation for career development. With access to industry-leading practices and cutting-edge technology, new analysts can gain invaluable experience in the financial sector, paving the way for a successful career. Company Details Industry Technology Location Pune, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 employees-ice.icims.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Analyst I – Systems Operations at Intercontinental Exchange? Eligibility Tap to expand + Answer Candidates with Bachelor’s degree in Computer Science or a related field preferred and 2-4 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Incident Management, ServiceNow, ITIL Framework, Problem-Solving, Stakeholder Coordination. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹4–₹8 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Intercontinental Exchange? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Incident Management, ServiceNow, ITIL Framework, Problem-Solving, Stakeholder Coordination. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Analyst I – Systems Operations interview? Preparation Tap to expand + Answer (1) Core concepts of Incident Management, ServiceNow, ITIL Framework, Problem-Solving, Stakeholder Coordination, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Intercontinental Exchange research, (5) Clear communication. ? What is the work culture like at Intercontinental Exchange? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Tech jobs Latest Fresher jobs More jobs at Intercontinental Exchange Work From Home jobs Ready to Apply? Don't Miss This Opportunity! 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