📋 Job Details at a Glance 📍 Location Gurugram, Haryana, India 🏢 Company Intense Technologies 👥 Experience 3–5 Years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹5–₹8 LPA (estimated) 🏢 Industry Technology 🛠 Key Skills L2 production support SQL query-performance analysis application and middleware log analysis incident troubleshooting root-cause analysis configuration management ServiceNow Jira Windows L2 Application Support Analyst at Intense Technologies — Full Details & How to Apply Intense Technologies is seeking an L2 Application Support Analyst in Gurugram, Haryana, India , where you can leverage your SQL skills to enhance customer communications management. This role is pivotal as the demand for L2 Application Support Analysts is growing, reflecting the increasing reliance on technology for effective customer communication. The significance of the L2 Application Support Analyst role in the technology sector cannot be overstated. As companies like Intense Technologies expand their customer communications management solutions, the need for skilled analysts who can ensure the reliability of these platforms becomes critical. This position directly impacts customer satisfaction, making it a vital part of the operational framework. Intense Technologies , founded in 1990 , employs over 1,200 individuals dedicated to delivering innovative Customer Communications Management solutions. The company’s commitment to leveraging advanced tools like ServiceNow and Jira fosters a culture of continuous learning and professional growth, making it an attractive employer for aspiring tech professionals. This opportunity is ideal for 2023, 2024, 2025, 2026 graduates with a background as Any Graduate and 3–5 years experience in relevant fields. The estimated salary for this role is ₹5–₹8 LPA , making it a competitive entry point into the tech industry. In this role, you will work with essential skills such as L2 production support , SQL , incident troubleshooting , and configuration management . Exposure to advanced technologies and methodologies will open doors to various career paths, including roles in IT support, systems analysis, and project management, enhancing your professional trajectory. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the L2 Application Support Analyst at Intense Technologies is to ensure the reliability and performance of Customer Communications Management platforms through effective troubleshooting and support. Provide second-level support for Customer Communications Management platforms, utilizing SQL for query-performance analysis to diagnose database-related issues. Conduct application and middleware log analysis using ServiceNow to troubleshoot incidents effectively and minimize downtime. Collaborate with L3 support, infrastructure, and database teams to resolve complex issues, ensuring seamless operations across platforms. Monitor platform performance metrics to proactively identify and mitigate potential issues before they affect users, enhancing overall system reliability. Take ownership of managing template and configuration changes, ensuring they align with customer requirements and maintain system integrity. Document incident resolutions and communicate updates to stakeholders through Jira , ensuring transparency and effective communication. Engage with clients to troubleshoot issues, ensuring a high level of customer satisfaction and timely resolution of incidents. This role fosters an ownership culture, allowing you to make a direct impact on system performance and customer satisfaction through your expertise. Required Skills & Technical Competencies The L2 Application Support Analyst role requires a robust skill profile focused on technical competencies essential for effective support and troubleshooting. Technical Skills L2 production support — advanced — critical for maintaining system uptime and reliability, requiring 3-5 years of experience. SQL — intermediate — used for query-performance analysis , essential for diagnosing and resolving database-related issues. Incident troubleshooting — advanced — applied daily to resolve production incidents efficiently and minimize downtime. ServiceNow — intermediate — utilized for incident management and tracking, streamlining support processes. Configuration management — intermediate — ensures that system changes are documented and controlled, vital for maintaining system integrity. When showcasing these technical skills in your resume or interview, emphasize specific tools and metrics you have worked with to demonstrate your hands-on experience. Eligibility Criteria This role is designed for graduates with a strong technical background and relevant experience in application support and troubleshooting. Any graduate is eligible, focusing on technical skills rather than specific academic backgrounds. Eligible batches : 2023, 2024, 2025, 2026 , encouraging fresh perspectives. 3-5 years of experience is preferred, but freshers with relevant internships or projects may apply. A minimum academic performance of 60% is preferred to ensure a strong foundational knowledge. Experience with relevant tools like SQL or ServiceNow through internships or projects is an advantage. Documentation & Portfolio Requirements Ensure your resume is formatted clearly, including your educational background, relevant experience, and specific tools you have used in past projects. Pro tip: Highlight any hands-on experience with SQL or ServiceNow in your application to stand out. Salary for L2 Application Support Analyst at Intense Technologies 💰 Compensation ₹5–₹8 LPA (estimated) The advertised compensation for the L2 Application Support Analyst role at Intense Technologies is ₹5–₹8 LPA (estimated) . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for L2 Application Support Analyst Upskilling with the right resources significantly enhances your chances of selection for the L2 Application Support Analyst role by aligning your skills with job requirements. Recommended Courses & Resources L2 production support — Essential for understanding the core responsibilities of the role. SQL — Critical for database management and query performance analysis. Jira — Important for tracking incidents and managing project workflows. Linux — Fundamental for working in a server environment and troubleshooting issues. KodNest — Useful for enhancing application support skills and methodologies. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills for the L2 Application Support Analyst role. ❌ Not providing specific examples — Include past experiences that demonstrate problem-solving capabilities. ❌ Overlooking technical skills — Ensure SQL and ServiceNow are prominently featured in your resume. ❌ Submitting a generic cover letter — Address the specific requirements of the job in your application. ❌ Neglecting to research Intense Technologies — Understanding the company can improve your interview performance. ❌ Ignoring the application deadline — Apply in a timely manner to avoid missing out on opportunities. Before You Apply — Checklist ✅ Research Intense Technologies and understand its products before applying. ✅ Update your resume to reflect relevant skills and experiences for the L2 Application Support Analyst role. ✅ Prepare a tailored cover letter that addresses the specific requirements of the job. ✅ Gather any necessary documents, such as academic transcripts or certificates. ✅ Ensure your LinkedIn profile is updated and aligns with your resume. ✅ Practice common interview questions related to application support and technical skills. ✅ Set reminders for application deadlines to ensure timely submission. ✅ Follow up on your application status after submission for better engagement. Resume Tailoring & ATS Keywords for L2 Application Support Analyst Optimizing your resume for ATS is crucial for the L2 Application Support Analyst role to ensure it passes initial screenings and highlights your qualifications effectively. ATS Keywords to Include L2 production support SQL incident troubleshooting ServiceNow configuration management Jira Windows Linux REST APIs SOAP APIs SSL/TLS certificates monitoring tools Resume Tips for This Role Highlight your experience with SQL and incident troubleshooting to align with the role's core requirements. Emphasize any relevant internships or projects that demonstrate your technical skills and problem-solving abilities. Include a project or portfolio that showcases your experience with tools like ServiceNow or Jira . Optimize your resume for ATS by using keywords from the job description, particularly technical skills. Avoid including unrelated work experience that does not demonstrate your fit for the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Do not include unrelated work experience that does not demonstrate your fit for the L2 Application Support Analyst role. How to Apply for L2 Application Support Analyst at Intense Technologies Apply Now — Intense Technologies Visit the application portal and create an account. Upload your resume, ensuring it highlights relevant skills for the role. Fill out the application form with accurate personal and educational details. After submission, expect a confirmation email regarding your application status. Use the application portal to track your application progress. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Intense Technologies NexisGrow.com does not charge any fees for job applications. Intense Technologies Intense Technologies was founded in 1990 and is headquartered in Hyderabad, India . The company has established a global presence across 30 countries , employing a diverse workforce dedicated to technological innovation. With a focus on enhancing customer engagement, Intense Technologies has grown significantly, adapting to the evolving needs of the market. The flagship product of Intense Technologies is its Customer Communications Management platform , which enables businesses to streamline their customer interactions. Additionally, the company offers solutions that leverage REST and SOAP APIs for seamless integration. These products are designed to improve operational efficiency and enhance user experiences across various sectors. Intense Technologies has received recognition for its innovative solutions, achieving a 4.2 rating on Glassdoor . The company fosters a positive work environment through various employee programs, including skill development and mentorship initiatives. This commitment to employee satisfaction has contributed to a strong company culture that values collaboration and growth. Recently, Intense Technologies expanded its operations to include AI-driven solutions , enhancing its product offerings and market competitiveness. This strategic move reflects the company's commitment to staying at the forefront of technological advancements. The integration of AI technologies positions Intense Technologies to better serve its clients and adapt to industry trends. For freshers in technology, Intense Technologies offers a robust career launchpad. With opportunities to work on cutting-edge technologies and a clear path for career advancement, new employees can gain valuable experience in a supportive environment. The company’s focus on innovation and employee development makes it an attractive choice for aspiring tech professionals. Company Details Industry Technology Location Gurugram, Haryana, India Connect With Us Careers Apply Now Website 🔗 intense.keka.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for L2 Application Support Analyst at Intense Technologies? Eligibility Tap to expand + Answer Candidates with Any Graduate and 3–5 Years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: L2 production support, SQL, query-performance analysis, application and middleware log analysis, incident troubleshooting. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹5–₹8 LPA (estimated). Final offer depends on skills, experience, and interview performance. ? What is the interview process at Intense Technologies? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: L2 production support, SQL, query-performance analysis, application and middleware log analysis, incident troubleshooting. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the L2 Application Support Analyst interview? Preparation Tap to expand + Answer (1) Core concepts of L2 production support, SQL, query-performance analysis, application and middleware log analysis, incident troubleshooting, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Intense Technologies research, (5) Clear communication. ? What is the work culture like at Intense Technologies? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. 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