📋 Job Details at a Glance 📍 Location Hyderabad, India 🏢 Company Informatica 👥 Experience 0-2 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary As per Company Policy 🏢 Industry Technology 🛠 Key Skills Communication Skills Problem Solving Basic Computer Knowledge Customer Success Technical Support Engineer - Informatica MDM at Informatica — Full Details & How to Apply Informatica is seeking a passionate Customer Success Technical Support Engineer to join their team in Hyderabad, India . This role is perfect for recent graduates eager to kickstart their careers in technology and customer support, providing a unique opportunity to engage directly with clients and enhance their experience with Informatica 's MDM solutions. In today's data-driven market, the role of a Customer Success Technical Support Engineer - Informatica MDM is more crucial than ever. As organizations increasingly rely on data management solutions, your expertise will help clients maximize the value of their investments. This position not only addresses technical challenges but also plays a vital role in client retention and satisfaction, making it a key contributor to the success of both clients and Informatica . Informatica stands out as a leader in data management technology, offering a vibrant work culture that fosters innovation and professional growth. With a commitment to employee development, Informatica provides resources and training that empower you to excel in your role. The company values collaboration and encourages a supportive environment where your contributions directly impact the company's success and the satisfaction of its clients. This role is ideal for freshers and candidates with up to 2 years of experience . If you hold a B.Tech or MCA degree and are part of the eligible batches: 2023, 2024, 2025, and 2026 , you are encouraged to apply. Your strong communication skills and problem-solving abilities will be essential in addressing client needs and resolving technical issues effectively. As a Customer Success Technical Support Engineer , you will gain hands-on experience in a cutting-edge technology environment. You will learn about cloud architecture , engage in production-grade Java development , and become proficient in Agile workflows . This role offers a unique opportunity to develop skills that are highly sought after in the tech industry, setting you on a path for rapid career advancement. NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting, ensuring you have the most accurate information to apply online for the Customer Success Technical Support Engineer - Informatica MDM position at Informatica . Job Role & Responsibilities The role of a Customer Success Technical Support Engineer - Informatica MDM at Informatica is pivotal in ensuring that clients effectively utilize the Informatica MDM platform. This position focuses on troubleshooting, problem-solving , and enhancing customer satisfaction through technical support. Assist clients in troubleshooting and resolving issues related to Informatica MDM , ensuring timely and effective solutions to enhance user experience. Utilize tools like Salesforce and Jira to track customer inquiries and manage support tickets efficiently, maintaining a high level of organization. Collaborate with cross-functional teams , including product management and engineering, to escalate complex issues and drive improvements in the product. Analyze customer feedback and support metrics to identify trends and enhance service delivery, ensuring continuous improvement. Engage in continuous learning and take ownership of personal development through training and mentorship programs offered by Informatica . Document technical solutions and create user guides to improve knowledge sharing within the team, fostering a culture of learning. Proactively identify potential issues and innovate solutions to enhance customer satisfaction and product usability, demonstrating initiative. Participate in regular team meetings to discuss ongoing challenges and share insights, contributing to a collaborative work environment. This role embodies an ownership culture where each engineer is encouraged to take initiative and make impactful contributions, ultimately enhancing the overall customer experience at Informatica . Required Skills & Technical Competencies The ideal candidate for the Customer Success Technical Support Engineer - Informatica MDM position will possess a diverse skill set that combines technical knowledge with strong interpersonal abilities. This blend is essential for effectively addressing customer needs and ensuring satisfaction. Technical Skills Basic Computer Knowledge — understanding software applications and troubleshooting common issues is crucial for effective support. Salesforce — familiarity with this customer relationship management tool will enhance your efficiency in managing support tickets. Jira — experience with this issue tracking tool is beneficial for organizing and prioritizing customer inquiries. Data Management Concepts — a foundational understanding of data management principles will aid in addressing client concerns effectively. Technical Documentation — ability to create clear and concise user guides and documentation for internal knowledge sharing. Analytical Skills — capability to analyze customer feedback and support metrics to identify areas for improvement. Soft Skills & Professional Competencies Communication Skills — essential for conveying technical information clearly to clients and team members. Problem-Solving — ability to diagnose and resolve customer issues effectively, ensuring a smooth user experience. Empathy — understanding customer needs and building rapport is crucial for effective support. Time Management — managing multiple support tickets efficiently while maintaining quality service. Good to Have (Bonus) Customer Support Certifications — relevant certifications can strengthen your application and showcase your commitment. Familiarity with Informatica Products — knowledge of other Informatica solutions can provide additional context in customer interactions. Experience with Agile Methodologies — understanding Agile principles can enhance collaboration within teams. To showcase these skills in a resume or interview for the Customer Success Technical Support Engineer - Informatica MDM role, emphasize relevant experiences, highlight your problem-solving abilities, and provide examples of effective communication in past roles. Eligibility Criteria This role is designed for recent graduates and individuals with a passion for customer support and technical problem-solving . Ideal candidates will be eager to learn and grow within the Informatica ecosystem. Candidates must hold a degree in any discipline , providing a broad base for understanding diverse customer needs. Eligible batches include 2023, 2024, 2025, and 2026 graduates, targeting fresh talent ready to enter the workforce. This position is open to both freshers and candidates with up to 2 years of experience , allowing for a diverse applicant pool. A minimum CGPA of 6.0 is preferred to ensure a solid academic foundation, though not mandatory. Prior internship or hands-on project experience is a strong advantage, showcasing practical skills. Relevant certifications in customer support or data management can strengthen your application and showcase your commitment. Documentation & Portfolio Requirements Prepare a well-structured resume that highlights your educational background, relevant skills, and any hands-on experience. Consider including a GitHub portfolio or links to projects that demonstrate your technical abilities and problem-solving skills. Pro Tip: Tailor your application to emphasize your customer support experiences and technical skills relevant to the Customer Success Technical Support Engineer - Informatica MDM role to improve your chances of success. Salary & Benefits 💰 Compensation As per Company Policy The compensation philosophy at Informatica emphasizes providing a competitive salary that aligns with industry standards, ensuring fair compensation for the role of Customer Success Technical Support Engineer - Informatica MDM . This approach not only attracts top talent but also fosters employee satisfaction and retention. What Your CTC Could Include Health Insurance — comprehensive coverage for employee and family worth ₹5 lakh annually Retirement Benefits — contributions to provident fund and pension schemes Performance Bonus — annual performance-based bonuses to reward exceptional contributions Paid Time Off — generous vacation and sick leave policies to promote work-life balance Flexible Working Hours — options for remote work and flexible schedules to accommodate diverse lifestyles Additional Perks & Benefits Annual Learning Budget — up to ₹25,000 per year for certifications, courses, and conferences Meal Allowances — daily meal allowances to support employee wellness Transportation Support — assistance with commuting costs for employees Employee Wellness Programs — initiatives aimed at promoting physical and mental health Team Building Activities — regular events to foster a collaborative work environment Career Progression & Salary Growth The appraisal cycle at Informatica typically occurs annually, with raises ranging from 10% to 20% based on performance. The company has a clear promotion timeline, allowing employees to advance their careers through internal mobility options and regular performance reviews. NexisGrow.com tip: When negotiating your salary, emphasize your unique skills and experiences that align with the role, and be prepared to discuss industry benchmarks. Selection Process The hiring philosophy at Informatica focuses on identifying candidates who not only possess the necessary technical skills but also align with the company culture. The selection process is designed to ensure a thorough evaluation of both technical and interpersonal abilities. 1 Round 1: Initial Screening Interview — This round focuses on your background, skills, and motivation for applying. 2 Round 2: Technical Interview — Assessing your problem-solving abilities and understanding of customer support scenarios. 3 Round 3: Final Interview — Discussion with team leads or managers to evaluate your fit within the team and company culture. 4 Final Stage: Background Check — Ensuring a smooth transition into the company, followed by offer discussion. What Each Round Tests Round 1 evaluates your communication skills and overall fit for the role. Round 2 dives into your technical expertise, particularly in customer support scenarios. Round 3 assesses your cultural fit and alignment with Informatica's values. Timeline & Expectations The entire selection process typically takes 4-6 weeks from application to offer, depending on scheduling. You can expect timely communication from Informatica regarding your application status and next steps. Interview Prep Tip: Familiarize yourself with common customer support scenarios and be prepared to discuss how you would handle them. How to Apply for Customer Success Technical Support Engineer - Informatica MDM at Informatica Apply Now — Informatica Step 1: Click the Apply button or visit the official career link provided to access the application portal. Step 2: Fill in your profile and upload your resume, highlighting relevant skills and experiences that align with the role. Step 3: Expect a confirmation email regarding your application status, followed by a screening process that may include assessments. Step 4: Prepare for interviews by reviewing common questions and practicing your responses. Step 5: Track your application status through the portal and be ready for follow-up communications. Resume & Profile Tips for This Role Highlight Technical Skills — Emphasize your proficiency in Python , SQL , and customer support tools . Showcase Problem-Solving Experience — Include examples of how you've effectively resolved customer issues. Demonstrate Communication Skills — Provide instances where your communication skills led to successful outcomes. Tailor Your Resume — Customize your resume to reflect the specific requirements of the Customer Success Technical Support Engineer role. Note: Applications are reviewed on a rolling basis, so apply early to increase your chances of consideration. Apply Now — Official Link NexisGrow.com does not charge any fees for job applications. Frequently Asked Questions Interview · Role · Salary · Growth ? What are the specific eligibility criteria for the Customer Success Technical Support Engineer role? Eligibility Tap to expand + Answer Candidates must hold any graduate degree, with eligibility for batches 2023-2026, and can be freshers or have up to 2 years of experience. ? What is the interview process for the Customer Success Technical Support Engineer at Informatica? Interview Tap to expand + Answer The interview process includes an initial screening, a technical assessment, and a final interview with management, focusing on both skills and cultural fit. ? What technologies and tools will I work with in this role? Tech Stack Tap to expand + Answer You will primarily work with Informatica MDM, Salesforce, and Jira, utilizing these tools for customer support and issue tracking. ? What is the salary and compensation for this role? Salary Tap to expand + Answer Salary is competitive and aligned with industry standards, with opportunities for performance bonuses and growth. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is primarily onsite in Hyderabad, with potential for hybrid arrangements based on company policy. ? What is the career growth path after joining Informatica as a Customer Success Technical Support Engineer? Growth Tap to expand + Answer Expect to advance within 6-12 months through performance reviews, with opportunities to move into specialized roles or management within 2-3 years. ? How should I prepare for the Customer Success Technical Support Engineer interview at Informatica? Preparation Tap to expand + Answer Focus on enhancing your problem-solving skills, understanding customer support scenarios, and familiarizing yourself with Informatica's products. ? How do I apply and what documents are needed? Application Tap to expand + Answer Apply via the provided link, ensuring your resume highlights relevant skills and experiences specific to customer support. ? Is there a probation period and what does it involve? Probation Tap to expand + Answer Yes, there is typically a probation period of 3-6 months, during which performance will be closely monitored and feedback provided. ? What is the work culture like at Informatica? Culture Tap to expand + Answer Informatica fosters a collaborative and inclusive culture, emphasizing continuous learning, teamwork, and employee well-being. Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com