📋 Job Details at a Glance 📍 Location Hyderabad, Telangana, India 🏢 Company Infor 👥 Experience 1-3 years 🎓 Qualification Bachelor's Degree in Computer Science, Information Technology, Engineering, or Related Field 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹7–12 LPA* 🏢 Industry Technology 🛠 Key Skills Technical Support Application Support Troubleshooting Customer Service Remote Support Technical Support Analyst at Infor — Full Details & How to Apply Infor is seeking a Technical Support Analyst in Hyderabad, Telangana, India , offering freshers a chance to work remotely in a leading tech company with a competitive salary. This role is ideal for those looking to launch their careers in a high-demand field, with a salary range of ₹7–12 LPA* . The demand for Technical Support Analyst jobs is surging as businesses increasingly depend on technology solutions for customer satisfaction. As companies like Infor continue to expand their cloud software offerings, the need for skilled analysts who can troubleshoot and resolve technical issues becomes crucial for maintaining user experience and operational efficiency. Infor , founded in 2002 , is a global leader in business cloud software, serving over 68,000 customers worldwide. What sets Infor apart is its commitment to innovation and customer service, providing employees with unique exposure to cutting-edge technologies and direct interaction with clients, a feature that many competitors do not offer. This role is perfect for 2021, 2022, 2023, 2024, 2025 graduates holding a Bachelor's Degree in Computer Science, Information Technology, Engineering, or Related Field . Candidates should have 1-3 years experience in technical support or related fields, making this an excellent opportunity for freshers to enter the tech industry. In this position, you will develop essential skills in Technical Support , Application Support , Troubleshooting , and Customer Service . The experience gained here will open doors to various career paths in technology, allowing you to progress into more advanced roles within the industry. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Technical Support Analyst at Infor is dedicated to diagnosing and resolving technical issues, ensuring users can effectively utilize cloud solutions while enhancing overall customer satisfaction. Diagnose and resolve technical issues using Zendesk to enhance customer satisfaction and streamline support processes. Provide application support for Infor's cloud solutions, ensuring users can effectively utilize the software for their business needs. Collaborate with the product development team to relay customer feedback and improve application functionality, utilizing insights from support interactions. Monitor and analyze support ticket metrics to identify trends and improve response times, ensuring efficient resolution of customer issues. Take ownership of complex customer issues, ensuring timely resolution and follow-up to maintain high levels of customer trust. Document troubleshooting processes and solutions to enhance the knowledge base for future reference, contributing to team efficiency. Engage directly with clients to understand their technical challenges and provide effective solutions, fostering strong customer relationships. This role emphasizes ownership and direct impact on customer satisfaction, making each analyst a crucial part of the support ecosystem at Infor . Required Skills & Technical Competencies The ideal candidate for the Technical Support Analyst position at Infor should possess a robust skill set in technical support and application troubleshooting. Technical Skills Technical Support — intermediate — essential for troubleshooting customer issues, requiring a depth of knowledge in software applications. Application Support — intermediate — practical experience in supporting software applications is crucial for this role. Troubleshooting — intermediate — used daily to identify and resolve technical problems efficiently, ensuring minimal disruption for users. Customer Service — intermediate — strong communication skills are necessary to interact effectively with clients and address their concerns. Remote Support — intermediate — familiarity with tools like Zoom or Microsoft Teams is beneficial for providing remote assistance to clients. When showcasing these technical skills in your resume or interview, emphasize specific experiences and tools used to demonstrate your proficiency and impact. Eligibility Criteria This role is designed for candidates with a strong educational background and relevant experience in technical support. Candidates must hold a Bachelor's Degree in Computer Science , Information Technology , Engineering , or related fields. Eligible batches include 2021 to 2025 , allowing recent graduates to apply and gain valuable experience. The role is open to freshers, but candidates with 1-3 years of experience in technical support will have an advantage. A minimum academic performance of 60% is preferred to ensure a solid understanding of technical concepts. Having a portfolio or GitHub showcasing relevant projects or internships can significantly enhance a candidate's application. Documentation & Portfolio Requirements Ensure your resume is formatted clearly, highlighting your educational background, relevant experience, and any technical projects or internships. Pro tip: Tailor your application to emphasize your hands-on experience with specific tools like Zendesk and Zoom to stand out in the selection process. Salary for Technical Support Analyst at Infor 💰 Compensation ₹7–12 LPA* The advertised compensation for the Technical Support Analyst role at Infor is ₹7–12 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Technical Support Analyst Upskilling with the right resources significantly enhances your chances of being selected for the Technical Support Analyst role at Infor . Recommended Courses & Resources Technical Support — This course provides essential skills for troubleshooting and customer service. KodNest — Focuses on practical application support techniques relevant to this role. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — fix by customizing for each application. ❌ Neglecting to include specific tools — fix by detailing software experience. ❌ Overloading the resume with irrelevant information — fix by focusing on pertinent experiences and skills. ❌ Ignoring the importance of soft skills — fix by showcasing communication and interpersonal skills. ❌ Submitting a resume without proofreading — fix by reviewing for clarity and professionalism. ❌ Not preparing for potential technical questions — fix by practicing common troubleshooting scenarios. Before You Apply — Checklist ✅ Research Infor 's products and services to understand their business model. ✅ Update your resume to reflect relevant skills and experiences tailored to the role. ✅ Prepare a cover letter that highlights your interest in technology and customer service. ✅ Gather any necessary documents, such as transcripts or certificates, for the application. ✅ Ensure your LinkedIn profile is updated and aligns with your resume. ✅ Practice common interview questions related to technical support. ✅ Set up alerts for application updates on the Infor careers portal. ✅ Follow up on your application status after a week to express continued interest. Resume Tailoring & ATS Keywords for Technical Support Analyst Optimizing your resume for ATS is crucial for securing an interview for the Technical Support Analyst position at Infor . ATS Keywords to Include Technical Support Application Support Troubleshooting Customer Service Remote Support Problem-Solving Technical Issues Client Interaction Zendesk Software Applications Collaboration Documentation Resume Tips for This Role Highlight any relevant technical support experience, even if it's from internships or projects. Emphasize communication skills, particularly in customer service contexts, to align with the company's focus. Include specific projects or portfolios that demonstrate your technical abilities and problem-solving skills. Optimize your resume for ATS by including keywords from the job description. Avoid generic phrases; focus on quantifiable achievements and relevant experiences. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including irrelevant work experiences that do not relate to technical support. How to Apply for Technical Support Analyst at Infor Apply Now — Infor Visit the Infor careers portal and create an account to start your application. Upload your resume in PDF format, ensuring it is tailored for the Technical Support Analyst role. Fill out the application form accurately, highlighting relevant experiences and skills. After submission, expect a confirmation email regarding your application status. Use the application tracking feature on the portal to monitor your progress. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Infor NexisGrow.com does not charge any fees for job applications. Infor Founded in 2002 , Infor is headquartered in New York City and boasts a global footprint with over 17,000 employees across 200 countries . The company has established itself as a significant player in the technology sector, providing specialized solutions tailored to various industries. Its expansive reach allows it to serve a diverse clientele worldwide. Infor is recognized for its industry-specific cloud applications, particularly in sectors such as manufacturing , healthcare , and retail . The company’s flagship products include Infor CloudSuite and Infor ION , which facilitate seamless integration and operational efficiency for businesses. These platforms are designed to meet the unique needs of each industry, enhancing productivity and performance. With a strong emphasis on company culture, Infor has received high ratings on Glassdoor, achieving a score of 4.1/5 for employee satisfaction. The company fosters a supportive work environment through various mentorship programs and professional development initiatives. This commitment to employee growth has earned Infor accolades for its workplace culture and employee engagement. Recently, Infor has been recognized for its innovative cloud solutions, contributing to a significant increase in its customer base. The company has also expanded its offerings through strategic partnerships and acquisitions, enhancing its technological capabilities. These developments reflect Infor's commitment to staying at the forefront of the technology landscape. For freshers in technology, Infor serves as a robust launchpad, offering exposure to real-world tech challenges and hands-on experience. The company’s mentorship programs provide invaluable guidance, helping new employees navigate their careers effectively. With a focus on skill development and innovation, Infor is an ideal place for aspiring professionals to grow and thrive. Company Details Industry Technology Location Hyderabad, Telangana, India Connect With Us Careers Apply Now Website 🔗 careers.infor.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Technical Support Analyst at Infor? Eligibility Tap to expand + Answer Candidates with Bachelor's Degree in Computer Science, Information Technology, Engineering, or Related Field and 1-3 years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Technical Support, Application Support, Troubleshooting, Customer Service, Remote Support. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹7–12 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Infor? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Technical Support, Application Support, Troubleshooting, Customer Service, Remote Support. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Technical Support Analyst interview? Preparation Tap to expand + Answer (1) Core concepts of Technical Support, Application Support, Troubleshooting, Customer Service, Remote Support, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Infor research, (5) Clear communication. ? What is the work culture like at Infor? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. 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