📋 Job Details at a Glance 📍 Location Hyderabad, Telangana, India 🏢 Company Infor 👥 Experience 1-3 years 🎓 Qualification Bachelor's Degree in Computer Science, IT, Engineering, or Related Field 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹6–10 LPA* 🏢 Industry Technology 🛠 Key Skills Application Support Technical Troubleshooting Customer Service Software Documentation Problem Solving Product Support Analyst at Infor — Full Details & How to Apply Infor is seeking a Product Support Analyst in Hyderabad, Telangana, India , where freshers can leverage their technical skills in a leading technology firm known for its innovative solutions. This role offers a unique opportunity to enhance customer experience by resolving technical issues, ensuring smooth operation of Infor's software products . The demand for skilled Product Support Analyst jobs is rising as companies increasingly rely on technology solutions, making this role crucial for user satisfaction. As organizations continue to integrate advanced software into their operations, the need for professionals who can provide effective application support and technical troubleshooting is more important than ever. Infor , founded in 2002 , has over 17,000 employees globally and specializes in enterprise software solutions, setting it apart in the tech industry. The company’s commitment to innovation and customer service makes it an attractive employer for those looking to build a career in technology. Infor's focus on enhancing user experience through robust software support is a testament to its leadership in the market. This role is ideal for 2021, 2022, 2023, 2024, 2025 graduates with a Bachelor's Degree in Computer Science, IT, Engineering, or Related Field and 1-3 years experience . With a competitive salary of ₹6–10 LPA* , this position provides a solid foundation for freshers looking to advance their careers in technology. As a Product Support Analyst , you will work with essential skills such as Application Support , Technical Troubleshooting , Customer Service , Software Documentation , and Problem Solving . This role opens doors to senior technical positions, offering a clear path for career progression within Infor and the broader tech industry. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Product Support Analyst at Infor is dedicated to providing exceptional application support, ensuring users effectively navigate and utilize Infor's software tools for optimal performance. Diagnose and resolve user issues using Infor's software tools to enhance application support. Utilize technical troubleshooting skills to efficiently address software bugs and user inquiries. Collaborate with the development team to relay user feedback and enhance product features based on customer service insights. Monitor performance metrics to ensure service level agreements (SLAs) are met and maintained, focusing on application support . Document common issues and solutions to improve the knowledge base, enhancing software documentation . Create and maintain comprehensive software documentation for user guides and troubleshooting manuals. Engage with clients to understand their challenges and provide tailored solutions, leveraging problem-solving skills. This role fosters an ownership culture, allowing analysts to directly impact user satisfaction and product quality through their contributions. Required Skills & Technical Competencies The ideal candidate for the Product Support Analyst position at Infor must possess a robust skill profile to effectively support users and enhance software functionality. Technical Skills Application Support — intermediate — critical for resolving user issues and ensuring software functionality. Technical Troubleshooting — essential — necessary for diagnosing and fixing software problems efficiently within Infor's systems . Customer Service — vital — important for maintaining positive client relationships and ensuring user satisfaction. Software Documentation — necessary — crucial for creating clear guides that assist users and support teams. Problem Solving — important — essential for identifying root causes of issues and implementing effective solutions. Good to Have (Bonus Skills) Knowledge of SQL — enhances ability to query databases for troubleshooting and reporting. Familiarity with cloud technologies — improves understanding of Infor's cloud-based solutions . Experience with customer relationship management (CRM) tools — aids in managing client interactions effectively. When showcasing these skills in your resume or interview, emphasize specific experiences and outcomes that demonstrate your proficiency and impact in similar roles. Eligibility Criteria This role is designed for recent graduates and early-career professionals eager to apply their technical knowledge in a supportive environment at Infor . Candidates must hold a Bachelor's Degree in Computer Science , IT , Engineering , or related fields. Eligible batches include 2021 to 2025 , allowing recent graduates to apply and start their careers. 1-3 years of experience in application or technical support is preferred, but freshers with relevant internships are encouraged to apply. A minimum academic performance of 60% is expected to ensure a strong foundational knowledge. Having a portfolio or GitHub showcasing relevant projects can provide an advantage in the selection process. Documentation & Portfolio Requirements Ensure your resume is clear and concise, highlighting relevant experiences, skills, and including links to your portfolio or GitHub projects. Pro tip: Tailor your application to highlight specific experiences with Infor's software tools or similar technologies to stand out. Salary for Product Support Analyst at Infor 💰 Compensation ₹6–10 LPA* The advertised compensation for the Product Support Analyst role at Infor is ₹6–10 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Expected Interview Questions for Product Support Analyst at Infor Technical Questions What troubleshooting steps would you take for a software application that is not responding? Can you explain how you would document a recurring technical issue? What is your experience with SQL and how would you use it in this role? Describe a time you resolved a customer issue — what was your approach? How do you prioritize multiple technical issues reported by users? What tools or methods do you use for effective communication with clients? Behavioral Questions Describe a situation where you had to solve a problem under pressure. How do you handle feedback from users regarding software issues? Can you give an example of a time you worked in a team to achieve a goal? What would you do if you were unable to resolve a customer's issue immediately? Role-Specific Questions What do you understand about the role of a Product Support Analyst at Infor? How would you ensure that you stay updated with Infor's software updates? What strategies would you use to improve user documentation? Tip: Structure your answers using the STAR method (Situation, Task, Action, Result) to provide clear and concise responses. Resume Tailoring & ATS Keywords for Product Support Analyst Optimizing your resume for ATS is crucial for this role to ensure it gets noticed by recruiters. ATS Keywords to Include Product Support Analyst Application Support Technical Troubleshooting Customer Service Software Documentation Problem Solving SQL Cloud Technologies Technical Support Troubleshooting Communication Skills Team Collaboration Resume Tips for This Role Highlight relevant technical skills from the job description to align with Infor's requirements. Emphasize any customer service experience, showcasing your ability to handle user inquiries. Include projects or internships that demonstrate your application support capabilities. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experience that does not pertain to the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including generic skills or experiences that do not directly relate to the Product Support Analyst role. 7-Day Preparation Roadmap for Product Support Analyst Interview This roadmap is tailored to the JD requirements, ensuring you cover all necessary skills. Day 1-2: Review application support fundamentals using online resources like Coursera. Day 3-4: Focus on technical troubleshooting skills, practicing with common software issues. Day 5-6: Study SQL basics and practice querying databases using platforms like LeetCode. Day 7: Conduct a mock interview, research Infor's products, and finalize your resume. Recommended Resources Coursera LeetCode Udemy Pluralsight Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume to highlight relevant skills and experiences for the role. ❌ Neglecting to research Infor's products and services before the interview. ❌ Not preparing specific examples of past experiences that demonstrate problem-solving skills. ❌ Overlooking the importance of clear communication in both written and verbal forms. ❌ Submitting a generic cover letter without addressing the specific role. ❌ Ignoring the application deadline and not applying in a timely manner. Before You Apply — Checklist ✅ Research Infor's products and recent news to prepare for the interview. ✅ Tailor your resume to highlight relevant skills and experiences. ✅ Prepare specific examples of past experiences related to customer service and technical support. ✅ Practice common interview questions for technical and behavioral aspects. ✅ Ensure your LinkedIn profile is updated and aligns with your resume. ✅ Check application requirements and gather necessary documents. ✅ Submit your application well before the deadline to avoid last-minute issues. ✅ Follow up on your application status after submission. How to Apply for Product Support Analyst at Infor Apply Now — Infor Visit the Infor careers page and locate the Product Support Analyst job posting. Prepare your resume tailored to the job description and upload it as instructed. Fill out the application form accurately, ensuring all information is complete. After submission, expect a confirmation email regarding your application status. Track your application status through the Infor careers portal. Applications reviewed on rolling basis — early submission recommended. Apply Now — Infor NexisGrow.com does not charge any fees for job applications. Why Join Infor as Product Support Analyst? Joining Infor as a Product Support Analyst offers freshers a unique chance to develop essential skills in a supportive environment, with direct exposure to innovative cloud-based solutions. Hands-on Experience — Gain practical knowledge of Infor CloudSuite , enhancing your technical troubleshooting skills in real-world scenarios. Cross-Functional Collaboration — Work closely with development and product management teams, providing a holistic understanding of the product lifecycle and its impact on customer satisfaction. Career Advancement — After 1-2 years , transition into roles such as Technical Consultant or Product Manager, broadening your career prospects within the company. Collaborative Culture — Engage in a work environment that encourages knowledge sharing and continuous learning, fostering professional growth among team members. Vibrant Lifestyle — Enjoy living in Hyderabad , which offers a lower cost of living compared to other tech hubs, making it an attractive location for freshers. According to NexisGrow.com, a role at Infor as a Product Support Analyst not only enhances your technical skills but also positions you for future leadership opportunities in the technology sector. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Product Support Analyst at Infor? Eligibility Tap to expand + Answer Candidates with Bachelor's Degree in Computer Science, IT, Engineering, or Related Field and 1-3 years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Application Support, Technical Troubleshooting, Customer Service, Software Documentation, Problem Solving. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹6–10 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Infor? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Application Support, Technical Troubleshooting, Customer Service, Software Documentation, Problem Solving. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Product Support Analyst interview? Preparation Tap to expand + Answer (1) Core concepts of Application Support, Technical Troubleshooting, Customer Service, Software Documentation, Problem Solving, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Infor research, (5) Clear communication. ? What is the work culture like at Infor? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Hyderabad Browse all Tech jobs More jobs at Infor Work From Home jobs Ready to Apply? 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