📋 Job Details at a Glance 📍 Location Chennai, Tamil Nadu, India 🏢 Company ICON plc 👥 Experience 1–3 years 🎓 Qualification Bachelor's degree in Computer Science, Information Technology, or related technical field 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹5.0–₹9.0 LPA 🏢 Industry Technology 🛠 Key Skills IT technical support hardware & software troubleshooting network configuration system documentation active directory management endpoint security IT service management (ITSM) Windows OS Linux/Unix Network Diagnostics Tools Systems Support Specialist at ICON plc — Full Details & How to Apply ICON plc is seeking a Systems Support Specialist in Chennai, Tamil Nadu, India , where you can leverage your IT skills in a hybrid work environment, contributing to a leading technology firm. This role is pivotal as the demand for IT support specialists is surging, particularly with the rise of hybrid work models that require robust technical support. The importance of the Systems Support Specialist role cannot be overstated in the technology landscape. As companies increasingly adopt hybrid work models, the need for skilled IT professionals to maintain operational efficiency is critical. This position directly impacts user satisfaction and system uptime, ensuring that corporate hardware and software function seamlessly. ICON plc , founded in 1990 , is a global leader with over 38,000 employees specializing in technology solutions for the healthcare sector. The company's commitment to innovation and employee development makes it an attractive employer for aspiring IT professionals. Recent advancements in their service offerings further highlight their dedication to excellence in technology. We encourage 2021, 2022, 2023, 2024, 2025 graduates with a Bachelor's degree in Computer Science, Information Technology, or related technical field to apply. Candidates should have 1–3 years experience in IT support, with a competitive salary range of ₹5.0–₹9.0 LPA . This role is particularly suited for freshers looking to kickstart their careers in a supportive environment. In this position, you will gain hands-on experience with essential skills such as IT technical support , hardware & software troubleshooting , network configuration , and IT service management (ITSM) . Working with cutting-edge tools like ServiceNow and JIRA will not only enhance your technical expertise but also open doors to advanced career opportunities in IT. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Systems Support Specialist at ICON plc is dedicated to delivering comprehensive technical support, ensuring optimal performance of corporate hardware and software systems while adhering to strict IT security protocols. Provide end-to-end technical support for corporate hardware and software, utilizing ServiceNow to manage ticketing and track resolution metrics. Configure and maintain desktop systems and mobile devices, ensuring compliance with IT security policies through effective endpoint security measures. Collaborate with cross-functional teams, including network engineers and software developers, to resolve system outages and enhance overall system reliability. Maintain detailed ticket logs and resolution metrics, ensuring adherence to SLA standards for incident resolution and service delivery. Take ownership of L1/L2 incidents, proactively identifying and resolving user connectivity issues using network diagnostics tools . Document technical systems and create user troubleshooting guides to enhance the IT knowledge base for future reference. Engage with users to troubleshoot issues, providing clear communication and effective problem-solving to ensure user satisfaction. This role fosters a culture of ownership, allowing specialists to directly impact system performance and user experience through proactive support and collaboration. Required Skills & Technical Competencies The ideal candidate for the Systems Support Specialist role will possess a robust technical skill set essential for diagnosing and resolving complex IT issues. Technical Skills IT technical support — entry — essential for diagnosing and resolving hardware/software issues, requiring a foundational understanding of IT principles. Active Directory management — intermediate — crucial for user account management and security, with practical applications in user access control. Network configuration — intermediate — necessary for setting up and maintaining network connections, used daily to ensure seamless connectivity. Windows OS — intermediate — important for troubleshooting diverse operating systems encountered in corporate environments. Linux/Unix — intermediate — vital for resolving issues across various platforms, enhancing overall system support capabilities. Ticketing systems (ServiceNow/JIRA) — intermediate — evaluated through practical assessments during the hiring process to ensure effective incident management. When showcasing these technical skills in your resume or interview, emphasize specific experiences and tools used to demonstrate your proficiency and problem-solving capabilities. Eligibility Criteria This role is designed for recent graduates and early-career professionals eager to develop their technical support expertise in a corporate environment. Candidates must hold a Bachelor's degree in Computer Science , IT , or a related field, providing the necessary technical foundation. Eligible batches include 2021 to 2025 , allowing recent graduates to apply and gain valuable industry experience. The role is open to freshers, but candidates with 1-3 years of experience will have an advantage in troubleshooting and support. Academic performance expectations are not explicitly stated, but a strong CGPA can enhance candidacy. Having a portfolio or GitHub showcasing relevant projects or internships can significantly strengthen an application. Documentation & Portfolio Requirements Ensure your resume is formatted clearly, highlighting your educational background, relevant skills, and any practical experience. Include links to your portfolio or GitHub to showcase your technical projects. Pro tip: Tailor your application to highlight specific experiences with ServiceNow and Active Directory to stand out in the selection process. Salary for Systems Support Specialist at ICON plc 💰 Compensation ₹5.0–₹9.0 LPA The advertised compensation for the Systems Support Specialist role at ICON plc is ₹5.0–₹9.0 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Systems Support Specialist Upskilling with the right resources significantly improves your chances of selection for the Systems Support Specialist role by enhancing your technical knowledge and practical skills. Recommended Courses & Resources IT technical support — This course provides essential skills for troubleshooting and support tasks. Linux/Unix — Understanding these systems is crucial for effective IT support in diverse environments. KodNest — Offers practical insights into system management and troubleshooting techniques. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Neglecting to tailor the resume to the job description — Customize your resume for better alignment. ❌ Failing to highlight relevant technical skills — Clearly showcase your skills to attract attention. ❌ Overlooking the importance of clear documentation — Ensure your experiences are well-documented. ❌ Submitting applications without proofreading — Always check for typos and errors. ❌ Not preparing for technical questions — Review common questions related to the role. ❌ Ignoring the importance of following up — A follow-up can demonstrate your interest. Before You Apply — Checklist ✅ Research ICON plc to understand its culture and values before applying. ✅ Update your resume to reflect relevant skills and experiences specific to the role. ✅ Prepare a cover letter that addresses why you are a good fit for the Systems Support Specialist position. ✅ Gather any necessary documents, such as transcripts or certifications, to include in your application. ✅ Review the job description thoroughly to ensure your application aligns with the requirements. ✅ Practice common technical interview questions related to IT support. ✅ Set up a professional email address for communication regarding your application. ✅ Check the application portal for any specific submission guidelines. Resume Tailoring & ATS Keywords for Systems Support Specialist Optimizing your resume for ATS is crucial for ensuring your application is seen by recruiters for the Systems Support Specialist role. ATS Keywords to Include IT technical support hardware troubleshooting software troubleshooting network configuration system documentation active directory management endpoint security IT service management Windows OS Linux/Unix Network Diagnostics Tools ServiceNow Resume Tips for This Role Highlight specific technical skills mentioned in the job description to align with the role's requirements. Emphasize any relevant internships or projects that demonstrate practical experience in IT support. Include a portfolio link showcasing troubleshooting or configuration projects relevant to the role. Optimize your resume for ATS by using keywords from the job description to increase visibility. Avoid including unrelated work experience or generic statements that do not add value to your application. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic statements that do not specifically relate to the Systems Support Specialist role. How to Apply for Systems Support Specialist at ICON plc Apply Now — ICON plc Visit the ICON plc careers page and locate the Systems Support Specialist job listing. Prepare your resume, ensuring it highlights relevant skills and experiences tailored to the role. Fill out the application form accurately, providing all requested information. Submit your application and keep an eye on your email for updates regarding the next steps. Use the application tracking feature to monitor the status of your application. Applications reviewed on a rolling basis — early submission recommended. Apply Now — ICON plc NexisGrow.com does not charge any fees for job applications. ICON plc ICON plc was founded in 1990 and has since expanded to operate in over 40 countries , with its headquarters located in Dublin, Ireland . The company has established a significant global footprint, employing more than 38,000 professionals worldwide. This extensive reach allows ICON plc to deliver innovative solutions across various markets. Specializing in clinical development and commercialization, ICON plc offers a range of services, including data analytics , patient recruitment , and regulatory consulting . The company leverages advanced technologies to enhance its offerings, ensuring that clients receive cutting-edge solutions tailored to their needs. Notably, ICON plc is recognized for its contributions to the healthcare technology sector. The culture at ICON plc emphasizes collaboration and inclusivity, as evidenced by its high employee satisfaction ratings on platforms like Glassdoor . The company has received multiple awards for its workplace environment, including recognition as a top employer in the healthcare sector. Employee programs focus on professional development, mentorship, and fostering a supportive atmosphere. Recently, ICON plc has expanded its digital capabilities through strategic acquisitions, enhancing its service offerings. The company has invested in new technologies to improve operational efficiency and client satisfaction. This commitment to innovation positions ICON plc as a leader in the clinical development space. For freshers in technology, ICON plc serves as an excellent launchpad for their careers. The company offers mentorship programs and exposure to industry-leading practices, enabling new employees to develop essential skills. With a focus on professional growth, ICON plc provides a supportive environment for those looking to advance in the technology field. Company Details Industry Technology Location Chennai, Tamil Nadu, India Connect With Us Careers Apply Now Website 🔗 careers.iconplc.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Systems Support Specialist at ICON plc? Eligibility Tap to expand + Answer Candidates with Bachelor's degree in Computer Science, Information Technology, or related technical field and 1–3 years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: IT technical support, hardware & software troubleshooting, network configuration, system documentation, active directory management. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹5.0–₹9.0 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at ICON plc? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: IT technical support, hardware & software troubleshooting, network configuration, system documentation, active directory management. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Systems Support Specialist interview? Preparation Tap to expand + Answer (1) Core concepts of IT technical support, hardware & software troubleshooting, network configuration, system documentation, active directory management, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) ICON plc research, (5) Clear communication. ? What is the work culture like at ICON plc? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Chennai Browse all Tech jobs More jobs at ICON plc Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com